I remember how the Verizon at Palm Desert would do their best to help you with anything. Now, they do not want to offer help. I believe it's some of its current staff at this current location who do not want to provide customer service. read more

Walk in to the store after unsuccessful attempts to call to no avail. There was only 1 customer being helped but there was 4 employees gather around a table chatting. I can hear the football game playing on a device. They got time for that but dont have time to answer the phone. They also added $6 charge just for me to get a printout of my own final bill. One of many reasons why i left Verizon and joined T-Mobile. read more

Last night my phone was stolen. After a calling Verizon I got a new phone ordered and sent to the La Quinta store. I was greeted at the door by the general manager, and my tech was Kalen. Kalen was very empathetic to my situation and explained the process completely. He helped me set up my phone and transfer data from the cloud. Although there was a line as the store opened, they were all efficient in taking care of each customer. Thanks to each of you...and to Kalen. Excellent job...and amazing customer service! read more

This was my first time at this location and the solution specialist, Arsanios took really good care of me. I was very upset because my one year old Nexus 6P randomly died out on me the day before and the manufacturer, Huawei said they weren't going to take care of fixing it. I had to look for new phones and I was trying to decide between the iPhone and the newest Google phone, the Pixel 2 XL. After talking to Arsanios, he guided me through the best plan for me and how much it would all work out to be. He was very patient in hearing out our concerns and answering any questions. read more

Find a store that cares about its customers. Not here. I purchased a new Samsung edge. Phone has been locking up since I got it and now it's unbearable and I had to make time to get to store. Instead of giving me a new phone for a replacement. They want to send me a rebuilt phone. If it was a year old even if it was 3 months old I would be OK with that but not this soon. I wanted another new phone for a replacement and they wouldn't do that. Victor higuera the manager was no help and just wants to follow a script. I've been a customer with Verizon before it was even Verizon. I started using a cell with Motorola 25 years ago. I have 5 accounts. If Verizon treats it's customers like this I'll be moving on to one of the others that are actually cheaper then Verizon. read more

I bought a Verizon prepaid phone from Walmart. I took the SIM card out of the phone, and put it in another phone. Bad idea. It flagged that SIM card. I called Verizon prepaid, and they said simply go into a Verizon Corp store, and they'll give you a new sim. Not so simple. Mitchell Clor, manager at this store, decided to do his part to help America by restricting privacy one account at a time. They asked to see my license to verify the account. I told them, I did not purchase the phone at Walmart with my ID, and it was not on the account, and proceed to tell me, it's against the law to purchase a phone without showing your driver license. I told them I access the account with the phone number and the passcode. They told me if I couldn't show my driver license, they had the right to refuse to offer me service. Which they proceed to do, and told me to leave the store. read more

Awesome service! I don't know the name of the employee that helped me, but I got all my questions answered and my problem solved.

After receiving some "out of data "messages from VERIZON WIRELESS... We decided we needed to go in and speak with someone. Did we luck out! Kathryn Hardin, one of the specialist there, took care of us. Her professionalism and patience was astounding. VERIZON WIRELESS, you are lucky to have such a knowledgeable and articulate representative. read more

Not sure we have ever been treated quite as rudely or dismissively as we were within the first two seconds of dealing with a saleswoman at this location, named Liz. This young, heavily-tattooed woman was clearly not happy to be there, and angry about something that could not have had anything to do with us (yet! We just got there) but she dropped with disdain as she took it out on us. "Rude" is an inadequate word for the way this young lady behaved right off the bat. She hadn't even given us time to piss her off yet. Later we both felt there was ageism involved. In the moment we immediately complained and asked to be helped by someone else. bo way we're gonna hand over nearly $4000 worth of new phones to someone as poorly raised and trained as this, Liz. Note to management, there is no upside in hiring people like this. Yeah you got our our money anyway, because the guy who helped us after the shit treatment we endured immediately upon walking in -- Kalen was his name I believe - was an actual polite human who seemed happy to be there. But... people talk, folks read more

Most unprofessional employees and worst customer service I have ever experienced. COVID or not, I would never recommend this particular store to anyone looking for service until they replace all employees. Out of the three working there , I seriously wanted to punch the two I spoke with right square in the mouth, and honestly would have if my lady had not been with me. Rude obnoxious and unprofessional, might go back to At&t read more

We came here today to get a replacement phone right before closing time. Jetts helped us out there today and he was very nice and was super helpful and answered all our questions. He even showed us how to transfer everything from our old phone to our new phone. Thanks Jetts!! (I think his real name is Kalen) read more

I been to this location few times and I've always been treated with respect actually enjoy talking to the representatives they know more then I do when it comes to phones and plans. Really don't understand why people just write a negative reviews over nothing guess some people just like to cry about just about everything they are a bunch of babies ..... read more

I had the quite the experience in this Verizon location today. I came in with my grandpa who is by no means an easy customer to deal with for he has just suffered a stroke, but nonetheless a customer paying for service through Verizon and deserves the same respect as any other customer. Kareem was extremely disrespectful and after my grandfather asked him one single question, he literally walked away from my grandpa and I and said "I won't be helping you. I'll find someone else for you". And we weren't helped for quite a while... until Kalen came in and literally saved the day... I was about to walk out of this location due to the amount of disrespect we had dealt with up to this point. Kalen literally answered every question with detail, patience, and gave all of the information my grandfather asked of him to his best ability. Kalen deserves a raise, and Kareem lacks every quality necessary for customer service, and quite frankly should work someplace where others aren't subject to his arrogant, selfish attitude that he exudes in the workplace. It would be an injustice to this location, and Verizon in general, to keep Kareem on your payroll. read more

My I phone was on life supports after many years of faithful service. I needed a new phone! 3days/several hours/and mulitple phone calls and internet chats, I ordered and managed to pay for the phone. I got all the accessories, the model, and color I wanted, and after several attempts even managed to get an appointment to pick it up at the Rancho Mirage Verizon store. I say several attempts, because they do not answer their own phone, "Isn't it ironic" (sic). My appointment time arrives (I'm 5 mins early). The sign says wait here for service. Here being the hot sidewalk in a 100+ degree ttemp. I told him I was here to pick iup my new phone and was told the store was at capacity. He could get my new phone but that was all, "but I have an appointment I say". "We do not touch phones because of this covid thing" said the rude man that left me on the hot sidewalk. I few moments latter he appears with a paper bag, "you want your phone?" "But I need some help setting it up." He, "we don't touch phones". Even though I could clearly see through the windows at service people touching phones. I am 60+ years old, have arthritis in my hands, and by nooo means a techno wiz. My chief complaint is that they are using a National Pandemic as an excuse for rude and lousy service. The phone in question came from their back room, was in a stapled paper bag, still in the original packaging, and with the plastic wrapping still intact. I fail to see were covid-19 plays a role in this. I am pretty sure any virus was long gone after the phone's lengthy voyage from China. I would recommend the Palm Springs store, the staff is friendly or maybe Palm Desert (I haven't been there). I think if I had not already paid for the phone online, which was to ensure model, color, accessories, etc. I may have gotten better service. I consider a phone carrier and it's representatives as a public utility, similar to the cable company. You know to sign in and wait your turn or if you're lucky make an appointment. Using a National Pandemic as an excuse for lazy or greedy reasons is outrageous. Don't shop the Rancho Mirage Verizon store. read more

Excellent customer service! In and out in 20 minutes with an operable phone in 20 minutes. No hassle! I have been a loyal customer of Verizon for over 20 years and this is the reason why. read more

Went to the store for help applying a uniform service discount because the website as been giving me trouble. Mind you I have been turned away by an "authorized retailer" cause I have to go to a "corporate store" and I don't feel comfortable sending my pay slip over email. Someone meets me at the door, I tell him my issue, and he says the store isn't open to help me with my issue (even though the store is open for service) and I need to go to the website. I tell him again that I'm having problems with the website and he TELLS me to take out my phone. And I tell him one last time the website is working to apply it the way I need. Then I walk away before I get too frustrated and he starts spouting the URL for the website. Between this, several phone line issues, and your company taking almost 6 months to cancel a FIOS account cause I moved I'm pretty feed up. I don't know why I switched from T-Mobile. read more

One star is too many for this location. They deserve zero. Horrible customer service experience yesterday. Will never return... and actually considering switching to another carrier. Loyal customer since 2003 and totally dismayed at how I was treated. Official VZW store and they could not get on the same page with their corporate office re: promotions. Manager avoided us, employees made excuses. No one would step up and do the right thing. Preparing a BBB complaint. Consumers, beware. read more

Have tried to get ahold of customer service all morning with Verizon evidently they've made it so complicated you'll never talk to anybody there about your problems I know where I'm going in another year after my contracts up read more

This store has horrible management! They stay on their phone texting and watching videos while they delegate "floor sales" to do their bidding. They do not care if customers are waiting. I have never witnessed a more lazy group of "managers" in my life. They have no respect for their clientele, clearly see people as numbers and don't value or appreciate their clients. I was waiting 20 minutes with a child and a long line, they are literally completely self-absorbed and entitled. read more

The 5 star rating is for Brenda, who was transferred to this location from Beaumont. After reading the reviews here it seems she is needed! She has been absolutely terrific in assisting me with Verizon cell service since I moved to Beaumont in 2009. That included finding me affordable plans and phone upgrades while being sensitive to my budget requirements. Recently, my on-line "My Verizon" account was hacked. Thieves used it to purchase go-pro cameras and change my plan after they replaced my address with their own. I called the Beaumont store right away when I discovered my bill had increased by 1100 + dollars. That was when I learned Brenda was assigned to La Quinta. The manager at Beaumont could barely give me the time of day. So I called Brenda and, as is her usual thorough manner, she provided me with support and the procedure to rectify the matter. Today, I learned about the plan change and I knew if I called the Beaumont location they'd just tell me to call customer service. Brenda was willing to research why the plan had been changed and assist me to give me a plan that I could afford. (When I visited the Beaumont location to get a copy of my bill to give to the PD, I asked for the manager because I knew he'd be the only one with the authority to provide me that essential documentation. I had to ask twice for him to assist me. That wouldn't have been my experience with Brenda.) So, Verizon needs to promote her and let her hire people who share her work ethic. Meanwhile, I will make the drive to the La Quinta location for her to assist me the next time I upgrade my cell phone. read more

My husband and I got assisted very quickly which we appreciated but it quickly turned around when we told ROLANDO we didn't want to pay extra $ to get phone cases, screen protectors and a charging dock. From nice to very arrogant. My husband had to enter his email to get the electronic receipt and he said ARE YOU HAVING TROUBLE in such an attitude because my husband said he doesn't like technology too much. We tried to be friendly and have conversation but he did not care. We wanted to get out of there ASAP. ROLANDO IS VERY RUDE. read more

I have been a customer before Verizon was verizon, when it was Air Touch. Needless to say, I have purchased more phones than I can remember for myself n family over the last 20 years under the same name. Today I came in to possibly upgrade my phone. I was asked 4 my license and when it did not match my account name? Salesperson David called Verizon customer service saying my license didn't match my account. I do appreciate the fact they're trying to protect my account. I had to speak on the phone with customer service telling me that I need to change my last name on account. I DIDN'T WANT TO CHANGE MY NAME! Verizon has had no problem the last 20 years accepting my monthly payment, upgrades I've made buying new phones. After 15 minutes on phone with Verizon customer service( feeling accused like I was a fraud/ thief)? I was finally cleared to go with salesman to get info on upgrade. There was no apology from him about inconvenience, he did nothing to explain new company policies. Needless to say, I left so disgusted by the way I was treated, that I'll die with this phone before I ever go into Verizon again for any upgrade. I'm beyond disappointed and disgusted with my treatment today. Goes to show, being a 20+ years customer, more than the woman on phone at customer service or salesperson David has even known what Verizon was, let alone worked for Verizon... you're treated with no common courtesy and respect. Sincerely disgusted. read more

Shady, shady, shady. By the way, I loved Verizon before this experience. I had a new HTC and it was essentially bricked, but I had Total Equipment Coverage insurance on it. Went in and was told there was a replacement at a neighboring store. It was shipped and when I picked it up, the phone had already been unboxed. I should have refused the phone (in hindsight), but ended taking the phone. I went to Rite Aid down the street and noticed a scratch on the screen! I immediately went back to the store and the store employee said there was probably nothing they could do. What the **** ?!! After insisting over and over that this was not my fault, and going back and forth with her on how this was unacceptable, she said she would ask her manager. Luckily, the manager decided to replace the replacement phone. I had a horrible feeling after this entire experience. If I hadn't become irate, Verizon would have given me a scratched phone as a replacement through my insurance. read more

Just very busy w little help! They check you in but don't help you in order!! ugh They have very few items available for the 6‼Rediculous amount of time waiting. No other store around to help us either. This place is no better than 15 yrs ago!! read more

hi all, well i love verizon wireless service, i wouldn't trade it all yes its pricey but my reception is always 1000, the only bad thing i do have to say, customer service sucks!!! they need workers who like to talk and make there customers satisfied and be helpful, i would always like to pay my phone bill in person, but that change 1 chubby guy with a beard, and victor h. have always been rude. when i have questions there always rude af and have a smart ass answers. there so quick on taking your money but they need workers who enjoy working with people. they make you not want to come in, the other day i wanted to buy the apple watch and the worker just left us hanging, and called out the other guy, he was much nicer and explain everything to us , and the normally what you do.. if the company ever goes out of business is because of them... attitude and customer service is the #1, its like going some fancy restaurant you expect great service. right... thanks read more

These guys and gal went beyond , son phone not working , went in they took care of like experts , treated very well and all done quickly , thank you read more

Place was awesome I stopped by Monday night 10/6. It was fairly busy but they took my name and I was helped within 10 minutes. Mike helped me out on getting a new plan going and was straight forward about everything, did not try to beat around the bush. Awesome experience. read more

My husband and I were recently at the Verizon store in La Quinta to get our new phones set up. Mike was the gentleman who helped us and he was amazing!! He was so knowledgeable and helpful as well as patient. We had many questions and Mike had all the answers. We had many requests and Mike took care of all of them. We were thrilled with the service we received from Mike!!! read more

David (and every other sales person I have dealt with) has been absolutely wonderful Always friendly and knowledgeable.

Poor customer service. No one greeted my family and I when we walked in. We stood there 10 minutes before some one came to ask us for help. When the guy finally did come to help us he was very rude. I asked for another rep and he stated they were all busy and I would have to wait. I explained that it was okay as long as we got some one who was willing to help us with out an attitude. Never going back to this location. read more

I would give this store zero stars if I could. I went in there because one of my accessories stopped working after only a month and the staff was rude and refused to exchange my accessory device even though it was under warranty. The gentleman helping me was pretty much laughing at me and making me feel like an idiot, even though I was in the right. Needless to say, I walked out VERY unhappy! I went to another Verizon store and they were extremely friendly and more than willing to help me. Do not do business at this location!! read more

This store is the worst Verizon store I have ever been to! When you have an issue, they clearly do not want to help you. The awful employee their, Lisa, is a rudest, stupidest, laziest, and just flat out the useless person I have ever met. She needs to be fired! People like her is the reason this store is a waste of time. read more

Some of the most helpful people work at this store. I recently moved from SF to Desert and have some specific phone challenges, each person I've talk to at the store has done everything possible to make sure I got what i needed. read more

This is the worst Verizon store I've been at. Terrible customer service takes forever. If you buy a phone at this location beware. They won't spell all the details out to you and if it's the wrong phone and you bring it back within 5 minutes seriously 5 minutes they try to slam you with a restock fee which they won't explain properly and charge you for additional fees on the phone that they should have given you in the first place. They will also lie to cover there own behinds when I could prove them wrong. Shame on you Verizon trainees and manager at this store. I won't be going again. read more

I want to let everyone know that the Verizon store in la Quinta is not a good store to go n getting your phones or tablets I had gone last week to go exchange my phone n was only told to pay the restocking fee witch I was ok with once I did that they hit me with a upgrade fee had shouldn't had no reason to being there knowing this was a brand new line with an exchange only once I asked the person in. Charge he was so rude n didn't want to take the time to take off that upgrade error he started to get lil loud n said it was out of his hands I asked him calmly call 611 n they will help u with that error he replies with no I'm not doing that and then he said the company will not tell me how to do things in my store I said just try plz I can't aforred n upgrade fee that don't belong there he then said out of my hands I was so upset that he even knew we didn't have that much pay that n he still didn't care to help j then called Verizon company n reported that store so next time I will not step foot in that place again bad service n take to long n to top it off manger really rude read more

Don't go with Verizon in the desert unless you want horrible phone issues. Calls don't come in, people say I sound like I'm underwater and this is at my house and office. In town, I can sit across the table from my husband who has AT&T and not even get on the Internet while he has no issues. The LT never works. I took the iphone to Apple who ran a diagnostic and they said, the phone is always searching for signal and running down my battery. The guy there said he had been a service tech for AT&T and can tell me for a fact that they don't have enough towers in this area of La Quinta. I got an iPad from them too. Same issues. They both are basically useless without wifi. The point is to have cellular service. So I have contacted customer service and they said they would let me out of my contract if I file a report and they confirm these issues. I've spent over 5 hrs on separate occasions to fill out reports and twice with a supervisor but every single time, I get a follow up call saying the report was done incorrectly and I need to call back and file another report. Talk about a run around! Bottom line: I need a phone that works. $450. to cancel my contract! What makes me so infuriated is that the AT&T phone my husband has always has service- no issues at all while I sit and stare at a spinning wheel. I. Going to make one more attempt to get out of this service and if I'm charged, I'm filing a lawsuit for non performance. Don't sign up with them! read more

Worst customer service I've had in years. Walked in with a new contract for a Verizon Apple Iphone 7plus, and after 3 hours of rude, could care less service (including from the manager), and being told I should call their tech support (while still in the store), then being switched to 3 different departments and after 20 minutes of waiting on hold (still in the store) being switched to "customer service", they hung up on me!!! I'd been calm and polite the whole time, but that was it. I cancelled the contract and walked out. I've been a Verizon customer for over 10 years, paid them well over 10,000 over the years, but this is not the Verizon it used to be. I'm cancelling the rest of my Verizon service as well. read more

It's a shame it's the only corporate store on the east end of the valley, I came in needing an exchange for a phone clip to attach on a belt and it's been over 35-40 minutes just for someone to assist in the exchange. As all the customers are approached by a rep with his iPad as soon as you walk in trying to assist but is completely useless when he has to have someone else do the exchange. Absolutely awful customer service. Absolutely not worth meeting there quota, no decency to let me know how much longer it will be. Seems like they all go in the back room than help there customers out. Best Buy be much faster! read more

Worst Verizon store I been to yet . I have a couple of problems with them . Here is my first problem is that when I purchased a iPhone X I put down a 300$ deposit (to make my monthly payments cheaper ) I receive my cell phone a week later (another story) all is good then I get my bill the following month at full price . I called them and told them why is my bill so high and they told me I never put down 300$! I'm stupid for trusting them and NOT RECEIVING my receipt . I felt betrayed a big company would do this but I figured out my sales rep pocketed my money . I went into the business argued with the man and without my receipt I was out of luck ! My wife was with me and made a bigger scene than me because she was the one who gave me 200$ and I had 100$ . I don't write reviews ever but I thought I had to help out other customers . Don't be stupid like myself and not get a receipt from these guys . I called Verizon they couldn't help me out . My second complaint is that when I asked them if they have iPhone X in stock they said "no" but they would let me know when one comes in . I went a week later to get my wife her phone and they had the iPhone X in stock for her (no pre order or anything ) ! I told them I been waiting a week for mine and they said they were sorry for not calling me sooner but apparently they been in stock for a week . (Which makes no sense) . Everyone beware of this business it's not Verizon just their workers who give the company a bad name read more

What a fantastic experience I had this afternoon at the Verizon store in La Quinta. Rolando sold me a new tablet a short time ago and I had reached an extreme frustration level with my inability to use it. He made an appointment and spent over an hour with me sorting through my issues. Viewing my email folders is easy and Google said it couldn't be done on a tablet. It has been a very long time since I have experienced this kind of fabulous customer service. If you need an expert contact Rolando! read more