Jordan was great! Customer service was outstanding. Got new phone and adapted my plan to a lower…read morerate. I recommend them highly. ​

My brother has been a Verizon customer for a long time. He purchased a new Google pixel phone here…read morewhich stopped working eight days later. He has tried to get a resolution for three days - he is told there are tickets out requesting service but still has no answers. He also has no working phone which he is paying for. The store is declining a replacement as they "do not want to take a $1,200 loss. " But they have no worries in not fulfilling their part of a contract to ensure my brother has a working phone.

I recently stopped by this store to inquire about a minor problem I was having with my phone…read more Unbeknownst to me at the time, my brightness setting needed changing and I couldn't see anything on my screen when trying to take a photo outside. When I asked the guy in the store, he immediately said they didn't do repairs. He took the phone from me, took one brief look, and said I needed a new phone, and they had phones that took much better photos than my Samsung Galaxy S22. I looked at him and told him I wasn't buying a new phone from him, and walked out. The guys I used to speak to about minor problems were always very helpful, but all this guy wanted to do was sell a senior citizen a new phone when I didn't need one. I told my daughter about the problem and she told me to check my brightness level. I did, changed it, and solved my own problem. My phone takes excellent photos.

I would love to chat with the manager about my experience. Let me warn others that the salesman…read moreare out for commission and off poor customer service . The associate I delt with was poorly trained and it will cost me on my bills for the next three years. I won't mention names because I don't feel it would do any good, but I will be attempting to contact a district manager and give him names as well as details. I am not a happy customer. PR

Had an excellent experience and Chad did a great job helping me out. Chase was so kind and…read moregenuinely nice to talk to.

UPDATE 8/14/23 - so as you'll see below, the business manager from cellular sales answered below…read moreasking me to email him at that email. But I already sent the email last night based on seeing that email in other responses, and he hasn't answered. So I question if All his responses below are just BS to try to make it look like they care about their customers. Let's see if he responds to my email requesting the $200 back. ------ Came into this Verizon Authorized Retailer Store today to upgrade my wife's phone and sales rep Alpha told me the trade-in value on her current phone was $220 with keeping our same data plan - the 2GB data plan. We had a very long conversation comparing my grandfathered 2GB data plan versus the lowest unlimited plan, and it would have been $56 more per month than my current plan. So it was very clear we were staying on our same 2GB data plan. I asked what promotions we have to upgrade the phone on our current plan, and Alpha said while there aren't any promotions, the trade-in value on the phone was $220. So my wife signed some digital paperwork, Alpha started setting up the new phone and transferring over data, and when it came down to sign the final digital paperwork, he informed us he could only give us $20 for the trade-in phone. We had already been in there for probably an hour and a half and when I asked him to stick by what he told us, by the deal that we made for $220 for the trade-in, he refused, and then he called his manager Brett and Brett refused as well. And then supervisor Melissa and rep Christina at Verizon customer service refuse to honor the deal that Alpha made as well. This isn't the first time this has happened. The Polaris Verizon store previously refused to honor an offer I had in writing. I would not recommend going to this Verizon store because they're going to give you misinformation and then refuse to stand behind the deal that they make with you until you're already far down the line, and then change the deal on you after you've already signed some paperwork. Shame on Alpha, Shame on Brett, and Shame on Verizon overall for failing to stand by the deal Alpha made and for failing to make this situation right with a long time Verizon customer.

Ken was very helpful and fixed my phone with no charge when I was having a storage issue. He was…read morevery honest and great about giving us tips to troubleshoot rather than just trying to sell us the newest model. While this verizon store has had poor management in the past it is a hidden gem now compared to all other verizon and apple stores. I will 100% be coming back here anytime I need a new phone or verizon related issue!

Be weary of this store. They claim they need to sell you an iPhone charger as Apple does not…read moreinclude them in their boxes anymore. Turns out the truth is they "force" you to purchase at least 1 (off brand) accessory if you're going to purchase a phone despite not disclosing it until you check out. 30$ for an off brand wall adapter when and Apple one cost $19 at Best Buy. You can purchase a new phone at any other Verizon location without having to purchase an accessory. Seems more of a scam to boost their other sales to me.

A guy who identified himself as the manager here started contacting me as my Verizon bill was going…read moreup. He said he could save me money. Turned out he added two fraudulent lines without me realizing what he was doing, and I got hit with well over $100 in fees. Took several phone calls and way too much aggravation to solve this with Verizon - this place was no help. I was told the guy was fired but I still wouldn't go back here. Shifty business.

Joey did a great job! He answered all my questions and got me exactly what I was looking for!…read morehighly recommend

9/28/2020 Completely professional and accommodating…read more My friend was trying to switch an iPhone that I gave her from ATT to Verizon. The Marysville Store especially Rachel and the manager went out of their way to correct a very frustrating situation. This was after visiting 3 other Verizon stores and several hours on the phone with Verizon, ATT and Apple. Thank you so much for correcting this situation.

I went in to switch from a business plan to a personal plan. Tim went out of his way to ensure I…read morewould avoid any unnecessary fees. Thank you Tim for making the process go so smoothly!

Very disappointed in service-overcharged me on screen saver and would not program my phone`- went…read moreto 21st St all I needed to do was change out the SIM card -if I had bought my screen saver there it was $10 cheaper will never go back to the Heath store!

This is without a doubt the most mismanaged Verizon Store ever. I think the issue is bigger than a…read morelocal manager however because I have experience the same horrific service under different managers. Slow and understaffed! Saturday I waited for an hour and a half before I was able to see anyone. I watched while CSR's sauntered around like they were on holiday while I saw 15 or 20 people walk out! It was unbelievable. As soon as I get my etf reduced some I will be returning to AT&T. The manager said it was unusual, but it has happened numerous times to members of my family.

Looking for a great customer service at Verizon ask for Austin Rock! Our family has been customers…read moreover 25 years, with Austin's great service, willingness to listen and making resolutions. We will be staying with Verizon.

I started raising about 16 years ago I liked my flip phone I started having issues with my flip…read morephone of September 2025 and it's still going on every time I go to a Verizon store I get the runaround they don't like messing with flip phones that smartphones they don't know nothing about them you called Verizon corporate you get a different answer each time you're talking to one of them customer rep as of today on March 14th 2026 time here is 6 :36 p.m. Eastern Standard Time in Ohio I told the last price of customer rep that I'm going to look for a new wireless carrier so if anybody out there could recommend it something similar to Verizon I'd be most appreciated I'm giving it a one-star for all what I had to go through I had to waste my time gas going to different Verizon stores outside the county of Knox in different places called numbers times and I can't get I get the running around so this was the final last straw the last customer rep I talked to today she hung up on me you'd be upset too if you were in my shoes thank you sincerely Tony Smith

I have no problem with the store which has been helpful for the many many years that we have had…read moreVerizon. Despite the excellent service, the bills, were much higher than the competition so we decided to switch to another brick and mortar store where the cost for the same service was a third less. My problem with Verizon is that there is no pro rating of the bill. Your service with them ceases when you start up with your new service. For us that meant that while I only used Verizon for one week of the billing period, I paid for three weeks that I no longer had access. That is a hefty chunk of change. And I got another bill for $1.13 for the next month even though I was told by Verizon customer service, I was paid in full. So heads up if you go with Verizon and later opt out. You pay for a full month even if you stopped service 6 days into the new month. And maybe this is worth checking into with all cell phone providers.

The most disgusting experience I ever had with a cellular company,…read more I came in today to try to get a new line at this location, and this white curly hair dude (I can't recall his name right now to be frankly) was being so rude for no damn reason, giving me attitude the entire time, not only that, he was asking me personal question as if I was applying to get a fucking job or something. And just to add a cherry on top, and he had me calling a number to try to fix my credit application when the number was specifically for Verizon employee, they even ask for a store ID etc. I don't know if you guys are allow to even tho that, but for real, you guys need to make sure who you hire because that guy legit made me wanna tell him to screw off.

Warning....if you need a wall charger and cable do not purchase those at this store. I purchased a…read morePuregear 20w Light Speed Wall Charger and a 6ft USB-C to USB-C Charging Cable over the weekend and was charged $70+. Today I priced out those items online and could have purchased at Target or Walmart for $25 or under. I questioned the price and the guy said yeah these things have gotten expensive. I was also told my receipt would be emailed to me and haven't received it yet.

Elyssa was very helpful and knowledgeable and although I didn't plan to buy a new phone, she made…read moreme feel comfortable about the purchase.