Avoid this location unless you enjoy frustration -- we were flat out misled about our trade in on a…read morenew device and it took two followup visits and an hour on the phone with customer service to fix the issue. We'll never know whether Nick was lying or simply clueless, but it's fair to say he dropped the ball in all respects. We won't be back. There are many better T-Mobile options in Columbus and elsewhere.

Received outstanding service at this store from Sahra this afternoon. My elderly relative was…read moreexperiencing a complicated problem with a phone number that had been ported to a T-Mobile device. Sahra sat with us and with great patience investigated this issue until it was resolved. She was not selling us anything, so nothing in it for her except providing exemplary customer service. What a refreshing experience to encounter such a knowledgeable and helpful team member! Thanks Sahra, we are truly grateful.

I wish I could give this a higher rating but honestly it was a waste of my time…read more My laptop died and it was the battery that I needed to quickly replace since I was teaching a class in 5 hours. They opened at 8 which was great! But I was first in line and there was only one worker. I kind of felt pushed out because he quickly looked and told me they didn't have it so he could get to the other customers. It is what it is. I honestly thought this store would have carried batteries for PC laptops. I mean that's the name of the store! Might need to change the name to "Maybe Batteries "

Went to Batteries plus on Cemetery Rd in Hilliard as walk in for a bad iPhone port connectivity. I…read morethought I would need to get a replacement port. Seen immediately and the lady said let's try cleaning it first. She did this and phone worked well. Fixed!! No charge for her service. Very pleasant and efficient establishment. Have been there before for car battery and multiple other tasks. Each time my experience has been excellent. Would highly recommend and will be back for future issues.

Well, in case you've all been following along at home and wondered how this saga has gone with my…read morephone. I was asked to call Asurion directly after leaving a review. I talked to a woman named Jennifer. I've talked with her no less than five times. She has assured me that she is working on my case she claims she can get no one to respond to her and she's unsure what to do next Jennifer's last statement was today June 19 telling me she would call me back before the end of her workday, which was 6 PM Pacific time. Guess what? I received no call back. My phone is still broken. The screen is not cracked. It's not been resealed correctly. Assure on will not make good on their warranty and Jennifer has not been able to resolve my problem. I was really hoping that I was going to be leaving a review that would tell you they stood behind the work that they did and they were a quality company. Unfortunately two weeks later and there has been no improvement at this point I will be going to Apple getting my phone fixed the right way and I will reach out to others and let them know that this company is not to be trusted. They cannot resolve your problems and by no means, should it take two weeks to resolve my issue when they did not seal the phone correctly for anyone wondering do not use any of these companies and I wish you all the best in repairing your cell phones.

I had a claim for a broken screen and was referred here by my carrier's repair plan. It turned out…read morethey just the screen protector was broken but we needed to change the claim which was proving difficult. I still received excellent service and the fix was fast and free due to the claim. I would definitely come here for any repair needs.

I stopped by this Metro by T-Mobile location on E Hudson Street while looking for a new phone plan,…read moreand the visit turned out to be a really smooth experience. The store itself is easy to find, and once inside the staff were welcoming and quick to offer help. What stood out most was how patiently everything was explained. Instead of rushing through the options, the associate walked me through different plans, phone choices, and pricing so I could actually understand what I was paying for. Metro focuses on prepaid wireless plans with talk, text, and data services, which makes it a convenient option if you want flexibility without a long contract. The setup process was surprisingly quick, and they made sure the phone was fully activated and ready before I left. They also answered a few questions about transferring contacts and managing the account through the app, which was helpful. Overall, it felt like a straightforward and friendly experience. If you're in the Linden area and need a new phone, plan upgrade, or help with service, this Metro by T-Mobile location is definitely worth checking out.

Apple iPhone 16, screen cracked, called around. Up to $320. In and out of this nice gentleman's…read moreestablishment on High Street/OSU Campus in 20 minutes with a new screen that works great.

Great little repair shop! They have incredible prices on repairs and accessories and do a wonderful…read morejob. Went there to have a phone screen fixed and I got the phone back in under 20 minutes in like-new condition. Very good customer service and will be back for all future phone repairs!!!

Excellent! TechCraze easily diagnosed my iPhone issue and fixed it in 40 minutes for a very fair…read moreprice. Love TechCraze!

I took my iphone 14 pro on March 30th for screen replacement. They replaced it with a counterfiet…read morescreen and during the replacement they messed up my battery connections. After the screen replacement my phone starts restarting in a non stop loop. I went back and the front desk guy refused to fix the issue. This place needs to be reported to law enforcement.

Customer service was fine. You bring your device .. for me is Apple stuff. iPad, phone etc. They…read moreshow you their products to protect it. You select one. They put it on. You pay then go on your way. It's efficient. They are like screen protector ninjas! If you drop it and the protector cracks. Save it and bring it back to them and they will replace the protector for a small fee (compared to the large cost of buying another one) I believe you can just peel it off, stick it to a piece of paper and bring it to them like that but don't quote me. I always leave mine on there being all cracked and messed up so it motivates to get back to the mall to get a fresh one! To get to the shop in the mall. Go in the entrance on the Barnes and Noble side.

Incredible experience. The person at the store when I visited on Tuesday, September 17 afternoon…read morewas knowledgeable, shared their expertise and suggestion, AMAZINGLY precise and quick! Should've just come here rather than attempting to apply Invisishield 360 myself at home.

Today I had the highest customer service experience here, and it started with me being a little…read morepeeved with the place. But it wasn't their fought. My phone died, it was time to get a new one anyways. So I came here, where I usually come for phones, where I picked Virgin Mobile for a no-contract carrier years ago. Problem: they don't carry Virgin Mobile any more. The company, Sprint, decided to place VM in big box stores exclusively, defeating the very purpose I selected it--for stores like this. Instead I went to that toxic, national embarrassment known as Wal Mart, and predictably hilarity ensued--I couldn't authorize the phone--so I came here a second time, resolved on switching over to Sprint's other no-contract company, Boost. For the second time I was peeved at the place. But it wasn't their fought. Because Virgin and Booth are the same company, if I was to keep my number I couldn't have the sale price. About this time my Irish temper was about to explode. Nicely, the clerk here, did me a solid. He took my phone and called his contacts to find the problem. This became a ordeal, and he did it with out no payment or possible sale at all. Meanwhile he was helping customers, taking phone calls, and juggling phones. Eventually he discovered the problem which was that I was boned. Wal Mart did something wrong, and it would take a total redo of my account, loss of credit in it, and another phone number. No thanks. But doing what the clerk did is why I love this place. There was no reward for this kind of help, but he did it anyways. Five stars. I am thinking of just paying full price, or going with another number to switch over because of great service like this.

There alright so I walk in there hit with all this people practically saying buy it buy it buy it…read more That's why I give this place 1 star