So disappointed in this small business because I really wanted to have a good experience with them…read morebut sadly I didn't. My experience started off promising but went downhill from there. I took in my Apple MacBook Pro with a cracked screen. A blind man could clearly see the screen was cracked so no issue there. Fast forward three days later and they do not have the part, do not have the ability to get the part and can't fix the laptop. Fine, I'll come pick it up. They want to charge me a $75 diagnostic fee for something they DID NOT HAVE THE ABILITY TO FIX! Even the receipt says $0 diagnostic fee! I attached my receipt where it clearly says $0 so how they believe that I am going to let them get away with cheating me out of $75 is baffling. They bait you in with a guaranteed repair and when they can't deliver by no fault of yours they try to keep $75. He offered to reduce it to.$50. Um $50 for what sir? You lied and then did nothing. $50 for a lie, is that how much lies cost now? I'm disputing the charge with my bank and don't buy into whatever response this company makes regarding my review. They scammed me so they have to try to save face but believe nothing they say. RUN RUN FAR AWAY from Tech Fix or your hard earned money and your vulnerabilities will be taken advantage of.

Trying to reach Drew to get my son's laptop back. I drove by & apparently they have gone out of…read morebusiness. Just trying to get my property back.

Had an excellent experience and Chad did a great job helping me out. Chase was so kind and…read moregenuinely nice to talk to.

UPDATE 8/14/23 - so as you'll see below, the business manager from cellular sales answered below…read moreasking me to email him at that email. But I already sent the email last night based on seeing that email in other responses, and he hasn't answered. So I question if All his responses below are just BS to try to make it look like they care about their customers. Let's see if he responds to my email requesting the $200 back. ------ Came into this Verizon Authorized Retailer Store today to upgrade my wife's phone and sales rep Alpha told me the trade-in value on her current phone was $220 with keeping our same data plan - the 2GB data plan. We had a very long conversation comparing my grandfathered 2GB data plan versus the lowest unlimited plan, and it would have been $56 more per month than my current plan. So it was very clear we were staying on our same 2GB data plan. I asked what promotions we have to upgrade the phone on our current plan, and Alpha said while there aren't any promotions, the trade-in value on the phone was $220. So my wife signed some digital paperwork, Alpha started setting up the new phone and transferring over data, and when it came down to sign the final digital paperwork, he informed us he could only give us $20 for the trade-in phone. We had already been in there for probably an hour and a half and when I asked him to stick by what he told us, by the deal that we made for $220 for the trade-in, he refused, and then he called his manager Brett and Brett refused as well. And then supervisor Melissa and rep Christina at Verizon customer service refuse to honor the deal that Alpha made as well. This isn't the first time this has happened. The Polaris Verizon store previously refused to honor an offer I had in writing. I would not recommend going to this Verizon store because they're going to give you misinformation and then refuse to stand behind the deal that they make with you until you're already far down the line, and then change the deal on you after you've already signed some paperwork. Shame on Alpha, Shame on Brett, and Shame on Verizon overall for failing to stand by the deal Alpha made and for failing to make this situation right with a long time Verizon customer.

OUTSTANDING SERVICE! I am beyond impressed! Polite, friendly…read moreand very patient. I called to discuss an issue with a custom built PC and 30 minutes after the phone call, Advanced Device Repair was on site and working on the fix. I will only contact Advanced Device Repair in the future. More than fair pricing! The absolute go-to for technical support.

GREAT Service! Daniel was able to bring my PS2 slim back to life by replacing the laser and drive…read moreassembly. He was very easy to communicate with and transparent about his experience with this device, and gave me a No Fix, No Fee guarantee. Glad to say it has read every single disc I've tried! Looking forward to enjoying my retro collection for a long time. Highly reccomended!!

I brought my iPhone here for a screen repair. I was greeted as soon as I walked in and was told…read morethat it would take about 30-45 minutes for them to repair it. It ended up only taking about 30 minutes, which was great! And the cost to repair my phone was very reasonable. Everyone there was friendly, professional, helpful and knowledgeable. The store itself is clean and comfortable. I would definitely recommend this business. Helpful hint - Lots of people drop off their devices and then eat at a nearby restaurant (Mellow Mushroom or Five Guys). There are also some other businesses in the center, as well as a car wash across the road. So if you don't feel like sitting at the store to wait, you can always find something else to do nearby. :)

I would NOT even give them a 1 star. They are OVERPRICED and do NOT fix anything. They charge you…read moreand say they fixed it and do NOT!!! The owner is a jerk and the man guy, Adam that works there is an embarrassment to the company working there as he is EXTREMELY over weight/fat! TERRIBLE place! NOT worth it.

I would not have ever thought I'd write a review for a cell phone carrier service store, but the…read moreguys working here are awesome. They answered all my questions and made sure I got a great deal on all the phones and accessories I purchased. They knew the veteran/military plan details and all the promotions. I was able to transfer 4 phone lines from ATT to a single TMobile Magenta Max plan and save $150 month. They knew what trade in value I could get and that I could also get a buy one get one free iphone and then 2 free sets of airpods from the Black Friday promotion. Best cell phone company/store experience ever.

I don't even have t-mobile but an employee at this establishment saved my friend's car. We were…read moreleaving crumbl, a neighboring business. Cookies obtained, the five of us in our friend's Nissan Rogue. He attempts to turn the car on. Click click... silence. Nothing. We're stranded. Car isn't moving. We have triple A, however, one of us knew how to jump start the car, we just needed another car with a good battery. Sat with the car hood up, eating cookies, eating them, the usual thing to do when stranded and waiting for a good samaritan to offer up their car. We finished the cookies. They were pretty good. After several taste testings, we finally decide to make a move. First business we asked couldn't help us. Then we decided to go to T-Mobile. I don't know their name, but a very kind person there not only offered their car battery to help, they had better jump cables than us and also knew how to jump start a car. We very much appreciate it. Without you, our friend's beautiful car Randy might be still sitting there. Seriously recommend this T-mobile. Literal life-savers.

Switched from Sprint to T Mobile and I have to say we had the best customer service we have ever…read morehad at any cell phone store we have been. Angela and Seth are amazing they really do care about the customer and will do what it takes to make sure you get the best price and not over paying for your service. Thank you so much Marianne and I are proud to be part of the T Mobile family

T-Mobile has been my internet provider for a couple years. I started having issues on April 11,…read more2023. I have spent countless hours on the phone trying to resolve the issues. Every time I called I was told different information: tower is down, gateway is bad, SIM card is bad, construction in the area and so on. After replacing the gateway and then the SIM card, it worked intermittently for a few weeks. Then suddenly, it completely stopped working again. That was when I was told it was because of construction in the arewith no resolution in sight. I assume if I had not reached out I they would continue to deduct my payments without providing services. I finally couldn't give them anymore of my time and money, and canceled. The irony is that they will email a label for me to return the gateway. Unfortunately, I don't have internet in order to print it. I will say: every time I called customer service they were attentive, empathetic and seemed to want to help. Much better than in-store service.

When my family and I were looking for a replacement for Sprint (I'm sorry, $400 a month for 4…read morephones and services is NOT affordable!), we stopped in this store one evening after dinner. I took all 4 phones and my father-in-law with me, to make the switch. This is where the fun begins. There was 1 person in front of me, and she took a little time. So, to minimize the time (I thought, lol) I decided to browse their phone section. Everything from Apple to Samsung to Nokia to Huwaei I found (granted this was about a year or so ago) and everything looked good. Apples we weren't looking to replace. Cricket had a 4 lines for $100 deal we were looking for. So it comes my turn, and a lovely counter assistant named Diamond introduces herself and asks what she can do for me. She's not that store's regular, she came up from Gahanna that day to help. I explain my dilemma, how both Sprint and Apple both pissed me off, and we're looking to switch. So we wind up with 4 new Motorola e5 phones, with activation fees waived for all 4 phones. Turns out that to switch, we needed Sprint's PIN code which we tried a few times. Didn't work. So father-in-law gave his OK to just become new customers without switching (but sadly, losing our existing phone numbers. Wife was NOT thrilled with that, but we had no way of contacting them as I had all 4 phones. :) The whole process took about 3 hours, but that's ok. Diamond was a true gem (pun intended) and very helpful throughout the entire process. I remember running out to Walmart to get something for me and Dad to drink, and bringing her back something in the process, just for being so darned sweet. Dad and I are returntning Wednesday (yeah yeah, day before Thanksgiving) to upgrade our phones. I washed his, and it's dying. Me? I just want a new toy to play with. Got the same model in mind for both of us. A Samsung Galaxy A10e or A20e.

I went to this store recently to get some help with BYOP (adding a new phone to my account.) The…read morestaff on duty were very friendly and professional, and were able to help me get set up in minutes.

The guys at MIRA WIRELESS are great! They have so much stuff for all your phone needs and can get…read morejust about anything they don't have. When I visit any business the first thing I look for is how they treat their customers. At Mira Wireless, it's like having a buddy you can turn to with any questions, and know that their advice is going to help you. It's great when you find a business you would send your friends and family to without any worry about how they will be treated. Go to Mira Wireless. You'll be glad you did. PS: Yelp has my profile wrong. Instead of San Francisco, I live in Worthington, Ohio, just 4 miles from MIRA WIRELESS

Semo is absolutely amazing!! I told him my screen was shattered & it took him about 15 minutes to…read morecompletely fix it. 10/10!!

Great store! Lots of variety of products and good prices. I got my laptop repaired from them and…read moregot it back on the time they said it would. - Shaun

Interesting store full of electronics, clothes, jewelry, etc. Located in an odd spot on the corner…read moreof the mall. Not a lot of parking- well, there's plenty at the mall, but not right by the store. Closest is if you go behind the store from the frontage road, then turn right behind the building. Walk in, and it's full of stuff. Organized, and well-displayed, but packed. TVs, monitors, tablets, stereos, etc., up front. Shoes and other clothes kind of to the left side and in the back. Jewelry in the center. Some toys along the wall. We got a toy set for Baby K. There are lots of things for reasonable prices, and this would be a good place to get Christmas gifts. Friendly and helpful owner, with a super cute and friendly dog who sat on the counter. We'll be back, at least to see the dog and for any last-minute gifts. Question: Is "Better Buy" a description? Implying not quite as good as Best Buy? Or is it a command, as in "You better buy something!"?