When my family and I were looking for a replacement for Sprint (I'm sorry, $400 a month for 4…read morephones and services is NOT affordable!), we stopped in this store one evening after dinner. I took all 4 phones and my father-in-law with me, to make the switch. This is where the fun begins. There was 1 person in front of me, and she took a little time. So, to minimize the time (I thought, lol) I decided to browse their phone section. Everything from Apple to Samsung to Nokia to Huwaei I found (granted this was about a year or so ago) and everything looked good. Apples we weren't looking to replace. Cricket had a 4 lines for $100 deal we were looking for. So it comes my turn, and a lovely counter assistant named Diamond introduces herself and asks what she can do for me. She's not that store's regular, she came up from Gahanna that day to help. I explain my dilemma, how both Sprint and Apple both pissed me off, and we're looking to switch. So we wind up with 4 new Motorola e5 phones, with activation fees waived for all 4 phones. Turns out that to switch, we needed Sprint's PIN code which we tried a few times. Didn't work. So father-in-law gave his OK to just become new customers without switching (but sadly, losing our existing phone numbers. Wife was NOT thrilled with that, but we had no way of contacting them as I had all 4 phones. :) The whole process took about 3 hours, but that's ok. Diamond was a true gem (pun intended) and very helpful throughout the entire process. I remember running out to Walmart to get something for me and Dad to drink, and bringing her back something in the process, just for being so darned sweet. Dad and I are returntning Wednesday (yeah yeah, day before Thanksgiving) to upgrade our phones. I washed his, and it's dying. Me? I just want a new toy to play with. Got the same model in mind for both of us. A Samsung Galaxy A10e or A20e.

I went to this store recently to get some help with BYOP (adding a new phone to my account.) The…read morestaff on duty were very friendly and professional, and were able to help me get set up in minutes.

Not the store there 188 number ,customer service is the worst!!!!! They can't answer questions and…read morewhen you want to deactivate your phone they don't no how.REALLY. bad service ,will never go back. They're service is bad bad bad .

Jade, or something that starts with a J., was super helpful. Called in and she was very helpful…read moregetting a Verizon phone transferred over. I'm giving 5 stars because I tired this with other boost stores in the area and they wanted me to order a SIM card or try to do it myself online. Got the" I'm just lazy and don't really want to help you attitude." But once I showed up it the transferred in minutes! Great customer service!

Ken was very helpful and fixed my phone with no charge when I was having a storage issue. He was…read morevery honest and great about giving us tips to troubleshoot rather than just trying to sell us the newest model. While this verizon store has had poor management in the past it is a hidden gem now compared to all other verizon and apple stores. I will 100% be coming back here anytime I need a new phone or verizon related issue!

Be weary of this store. They claim they need to sell you an iPhone charger as Apple does not…read moreinclude them in their boxes anymore. Turns out the truth is they "force" you to purchase at least 1 (off brand) accessory if you're going to purchase a phone despite not disclosing it until you check out. 30$ for an off brand wall adapter when and Apple one cost $19 at Best Buy. You can purchase a new phone at any other Verizon location without having to purchase an accessory. Seems more of a scam to boost their other sales to me.

I'm always distrustful of stores like these and this experience did nothing to make me feel more…read morecomfortable. I get a discount on Verizon through one of my clients so it makes sense for me to stick with them now that its time for me to upgrade phones. However, I don't use it for the web and I rarely text. I basically want something that will make and receive calls. But I do travel outside of the US quite a bit and was interested in a GSM phone with a SIM card of which I knew that Verizon carried at least one (from researching on its website) When I told the gentleman who offered to assist my mother and I what I was looking for, his response was, 'oh you mean you want one with a memory card.' No, I want a GSM phone with a SIM card. His response, 'No, I'm sure you mean a memory card, like one of those micro SD cards.' After explaining to him that I really did mean a SIM card, he told me that there wasn't such a thing with Verizon and I would have to get a smart phone with a data plan. I explained that I don't want a data plan as I wouldn't use it and he proceeds to show me a Blackberry. I mention the phone that I had seen on the website and he tells me it doesn't exist and the other worker on the computer (surfing the web) doesn't offer to look it up. He just gets up and walks away. After 10 minutes of him showing me phones that didn't meet my requirements he asks my mom what she's looking for. She just wants a basic phone. She doesn't text or use data service either. He starts showing her some of the more complicated phones in the store. She again asks him for something simple and he shows her a smart phone. I couldn't wait to get out of there. I went home and immediately found 2 GSM/SIM card phones on Verizon's website, both of which met my requirements. Think I'll be ordering off the web...

After not being able to correct a billing problem for my 84 year old Aunt, I decided to go the her…read morelocal Verizon store at 3807 S. Hamilton Road in Groveport, Ohio. I was greeted and I explained my/her situation to Dominic. He was very helpful, and explained to me what my options were, since I was not listed on her account. Dominic went above and beyond to help me get this problem fixed. He went even further, as I couldn't figure out how to use my Aunt's flip phone to receive messages. I can't recommend this Verizon Store and especially Dominic highly enough. I have rarely given 5-star reviews in the past, because to me, even after a problem has been solved, I felt as though I had not been fully satisfied with the outcome. This time I wish there was a way to give more than 5-stars. Thank you, Dominic. This was a quick and satisfying outcome to her problem!

Ben was great! He was extremely kind, helpful and knowledgeable!…read more Very much appreciated his customer service and support.

Stoped in to check on if we could upgrade. Ben was super helpful in explaining everything. We ended…read moreupgrading our phones. Ben got us in and out super fast and was very friendly. Will def go back.

Verizon referred me to UBreakifix for an IPAD screen replacement. Received a phone quote from the…read morePolaris Pkwy. location, took it in a few days later w/late AM drop-off & it was ready a few hours later. My screen was badly cracked & crushed to bits near the home key. These guys were great to work with & ended up finishing earlier than their original time quote. My IPAD works perfectly now! I will definitely recommend & use them again myself.

Absolutely amazing business! I got an appointment same day and got my phone back 24 hours later. I…read morecompletely shattered the back of my iPhone and it looks brand new now. No issues, and my camera finally works properly again. The front staff member was so sweet and kind. Felt like they really cared. I would highly recommend this location.

The customer service at this location was OUTSTANDING I started my day off so indecisive about…read morewhich company I'd switch to but had conversation with the rep & left with a smile hopefully the phone gives the same energy!!!!!!

I don't have much to say about the cell service but the customer service we received while in store…read morewas AMAZING. Promise went above and beyond and was an absolute delight. Before she was able to help us she was kind and incredibly patient with a customer with special needs. After working with him she greeted us with a smile! We ran into some problems switching providers and she called customer service to help remedy the problem. Although she couldn't not remedy the problem at the moment she provided a very kind and considerate option to make sure we did not run into any more problems. I was truly impressed and if you go in make sure Promise helps you! She was really great!