Apple iPhone 16, screen cracked, called around. Up to $320. In and out of this nice gentleman's…read moreestablishment on High Street/OSU Campus in 20 minutes with a new screen that works great.

Great little repair shop! They have incredible prices on repairs and accessories and do a wonderful…read morejob. Went there to have a phone screen fixed and I got the phone back in under 20 minutes in like-new condition. Very good customer service and will be back for all future phone repairs!!!

Super nice. Stayed past closing time to fix my cracked screen. Took no more than 15 minutes. Were…read morecool about the $15 off coupon

WOULD HIGHLY RECOMMEND! I couldn't ask for more in a tech…read morerepair place. The prices are fair/reasonable, the service is quick, and the quality is great. My expectations have been thoroughly exceeded. There's no need to go somewhere else that charges more because the customer service and price here is unbeatable.

Employee Alif completely broke my phone. I dropped it off to fix the screen. I picked it up and…read moreAlif told me he didnt have a replacement screen, which was a lie because he had checked to make sure he did when I dropped it off. Not only was my screen still damaged, but Alif did a terrible job of removing the screen, tearing the home button when trying to remove it so the home screen was no longer working. He also forgot to replace two screws on the battery shield. Finally, the proxy sensor shield was missing completely. I ended up having to go to a phone store and get a brand new phone because the damage he did was not fixable.

From the owner: We specialized in repairing any types of cellphone screen, batteries and charging port. We also buy…read morecellphone. We sell all types of cellphone accessories. We are open 7 days a week.

I don't know why the reviews of this location. The few times I have been in there, I thought the…read morecustomer service was great. I had a billing issue and a connection problem at separate times and each time, the staff: Chris, the manager Adam ? ( I forgot his name ) and another fella took their time and fixed both problems. I never felt rushed. I felt like they wanted to fix the problem for me. I always left there with my problem fixed. I found them to be knowledgeable and friendly. When I need a new phone, IPad or accessories, I will definitely go to them. They are a corporate store. I highly recommend them. I have zero complaints. They are a nice asset to the neighborhood.

Extremely poor customer service. I had home 5G internet service for 2 years without issue. Recently…read moreI started experiencing ongoing intermittent outages. After literally hours on the phone with customer service, a service call that was set up incorrectly and had to be cancelled, and a trip to a corporate store where I was told they couldn't help, I have switched to T Mobile. During the process I was told that my area doesn't now qualify for Home 5G service. That tells me they have oversold, and this is most likely the reason for my issues to begin with. After being a loyal customer for 22 years I find it sad they have gone downhill so drastically. Two Verizon sales people even suggested I switch carriers. NOTE: this review is not for this specific store, but for Verizon service in general. Ali at the Tuttle Crossing location was actually most helpful. I'd be happy for this review to be copied to its correct location! Thanks!

The 3 different customer service workers Jesse, JT and Orlando were professional, thoughtful, and…read moreengaging. We recommend any of them at the Verizon Grandview Store.

Terrible customer service. They do not care about you. They are too busy playing in their phones…read more Customer service is non existent. Two young gentleman a black man and a white man both in their early 20s need a lesson in courtesy and communication. No respect!

No problems for me. I went in to have the screen replaced on my iPad. The man said it would take a…read moreday to get it finished because they did not have the actual screen in stock. They were right, I did get it the next day and everything works great! Also, I notice that they do UPS shipments, so I brought in a package to have shipped out. Everything went well. Thank you!

Quick and speedy job, well done and properly executed. Was able to gwt my speakers fixed in less…read morethan 30 minutes. Charged fairly and honest. Asked about a screen protector and he was honest and said go to_______ or order one online. Told me what to look for and how to get the right one

Terrible support. Person was just waiting to go home. He just said call the hotline. Wait is this…read morefor a customer service? Embarrassing and pathetic

Okay I got a pretty good coupon in the mail for 50% off, so I went to check it out despite not…read moreenjoying shopping at Verizon stores. When I got there I was honestly pretty underwhelmed by what they had for sale. The salesmen were nice and helpful in pointing me to where I needed to look. However, I went looking for a case for the brand new iPhone 13, I kinda figured since my phone was on backorder for a month, there should be plenty of variety of cases for sale. Well, I get there and it's basically all third party stuff. The only brands I recognized were ZAGG cases and Pelican cases but there was no variety. They had other cases that were cute, but very few MagSafe options. Nothing wrong with the store if I needed to just get a case quick, but I really wanted to peruse all of the cases Verizon stores have. So, note to self, not a true Verizon store.

Abraham is humble and helpful! Replaced batteries in three iPhones and one charging port. Great…read morework for a great price. Highly recommend!

Great customer service and very good prices You will find…read moreeverything you need here Highly recommended!

Man let me tell yea how annoyed I am with myself. I somehow lost my apple air pod pros. I decided…read moreto purchase them again. So, I went online and noticed At&t was offering $25 off (online only). The issue was that I was going to have to wait 2 hours for in store pick up.. I decided to walk in and purchase, which I did. They did honor the $25 off. So that was dope! The process was relatively quick and the gentlemen helping me was great. The ONLY issue that I had was the manager or one of the head folk, cant recall, interrupted the employee who was trying to help me resolve my account issue. This happened several times. My guess is that he was trying to get me out the store so that they could help another customer who was waiting to make a purchase. Instead of continuing to assist me, I was handed a brochure and told to call customer service. Wasn't happy about that! I left with no resolve to my account. I will say the young man who helped me was great and really did his best! The leadership could use some work in service and making sure I leave happy. After all, you want me, as a customer to come back!

When I brought in a phone that needed to be replaced, I asked for a comparable phone. The salesman…read morebrought out a phone on special and said that it was similar to the phone I had. He looked at the information about the phone as well as my account. When the transfer of information started, we received an error message that there wasn't enough storage on the new phone. At that time, the salesman, Hugh, started muttering about how I needed a different phone. He went into the backroom, where I assumed he was getting a different phone. Instead, I never saw him again. Another salesman came over and offered to help. I told him about the error message and said that I thought Hugh had sold me the wrong phone. This salesman said "oh it's fine, it's fine" and used a different method to transfer the information. I checked several times to see the progress, and was concerned about the storage but he said it was fine. While the transfer was in process, another salesman came over to help and I also told him about the storage issue and he didn't seem concerned either. Once the transfer was complete, the phone didn't give the same error message and they asked me to make a phone, which I was able to do. I thought everything was fine and went home. Once I got home and my apps downloaded, I realized they sold me a phone with half the amount of storage as the previous one. As a result, the phone barely functioned. I went back the next day and asked to speak to the manager and wanted to return and exchange the phone for one with COMPARABLE storage to the one I broke (as I originally requested on the previous day). Instead, the manager was argumentative and rude. He accused me of being rude the previous day (I was not - I had entrusted the salespeople to do their jobs and sell me what I asked for). I did not want to pay the restocking fee because this was their error, and he refused this courtesy. He was disrespectful, not understanding and downright rude. The salesperson who helped sell me the new phone was polite and kind. Her name was Jacqueline. She did her best despite the unprofessionalism of her colleagues.

My fiance had to exchange our router here. One problem is, they don't accept them directly in the…read morestore, but they will provide you the shipping materials and post free of charge to do so. The guy was super nice about it too! :)

Had an awful experience with one of the managers at this store. The young man that first helped us…read morewas polite but when I had a problem and came back in, an older gentleman "helped" me. He refused to give me his name. Told me to have a "nice day" repeatedly (from the beginning he was not interested in assisting me). The manager (I believe) was one of the rudest, least helpful retail "professionals" I've ever met. He was condescending. Kept calling my spouse "boss". Would never return to this store. Went to Tuttle Crossing T-Mobile (Dublin) and had a great experience. Stay away from University District T-Mobile.