Extremely poor customer service. I had home 5G internet service for 2 years without issue. Recently…read moreI started experiencing ongoing intermittent outages. After literally hours on the phone with customer service, a service call that was set up incorrectly and had to be cancelled, and a trip to a corporate store where I was told they couldn't help, I have switched to T Mobile. During the process I was told that my area doesn't now qualify for Home 5G service. That tells me they have oversold, and this is most likely the reason for my issues to begin with. After being a loyal customer for 22 years I find it sad they have gone downhill so drastically. Two Verizon sales people even suggested I switch carriers. NOTE: this review is not for this specific store, but for Verizon service in general. Ali at the Tuttle Crossing location was actually most helpful. I'd be happy for this review to be copied to its correct location! Thanks!

TERRIBLE and RUDE. This location is an affiliate. NOT a real store. Seems false advertising to me…read more Abuse of the brand! They charge $50 to assess your Verizon phone and then could not identify the issue. Do NOT give your money to this location!!

I'm confused what star rating to give Verizon? The store at this address is fine. It's clean…read morecompetent. The location is convenient and it has private parking lot with ample parking. However, our experience from switching over from AT&T to Verizon has been awful We had two phones that Verizon delayed activation because despite us having our proof of identity via our drivers license and lots of others, their system wouldn't let us initially get a phone and that was after waiting a few hours. With lots of additional legwork and jumping through unnecessary hoops of fire to complete this task, we finally did it all newly purchased Apple iPhones for users. That should be easy, right nope,no it was not We also were supposed to get free phones switching over Our phones. We were given the wrong communication about what models we're going to be acceptable so what we initially thought we were returning and we couldn't turn in so then became the scavenger hunt for the proper phones. Which we couldn't remember the old Apple ID for so they wouldn't transfer. Currently, it seems like we're stuck purchasing one or two phones because we can't find the Apple ID information which is completely frustrating and disheartening and it makes me lose faith in both Apple and Verizon However, the people at this location seem a little more knowledgeable than the people over at Best Buy, which is why we are now focusing on coming to this brick and mortar Verizon store versus a kiosk across the street that has a sales associate that's supposed to be managing multiple carriers. I strongly advise anyone reading this who wants to deal with Verizon to come to this or this type of brick and mortar store versus an agent at a different big box type of situation such as target Walmart, Best Buy that deals with multiple carriers and multiple carrier products. . You will get better service here and have far less frustration.

People, when purchasing a new iPhone PLEASE go directly to the Apple Store. This is the worst…read moreservice ever. I purchased my new iPhone and got it via mail. Unfortunately I was NOT able to get it activated so I took it to the store where the item was purchased. When I told the representative what my situation was, she immediately advised that they could not help me and sent me to the Apple Store. When I went to the Apple store, I was advised that it's an issue with the SIM card and had to return to the Verizon Store. Had the representative at Verizon first try to resolve my situation, I would have NOT wasted over 1.5 hours going back and force. Moral of this, if you're buying an Apple , go directly to the source as they are able to provide you with all carrier plans and provide you with their best service. This location "thumbs down!"

Apple iPhone 16, screen cracked, called around. Up to $320. In and out of this nice gentleman's…read moreestablishment on High Street/OSU Campus in 20 minutes with a new screen that works great.

Great little repair shop! They have incredible prices on repairs and accessories and do a wonderful…read morejob. Went there to have a phone screen fixed and I got the phone back in under 20 minutes in like-new condition. Very good customer service and will be back for all future phone repairs!!!

Had an issue with my phone and needed to come back multiple times. The guy that was working helped…read moreset up my phone repair and then reset it, and he pushed his mealtime back to help me out. Super nice and easy to get help from.

We went into this place to fix a camera and they did an amazing job. It was cheap and fast…read moreservice!!! The young man was very knowledgeable and kind. 10/10

Do not purchase from Elinails nails or Wholesale Pieces on Roberts Road or Dublin Granville…read more EliNails Nails I purchased an iPad from them this past summer. I only used it one time for my 360 booth, and when I went to use it again, it would not charge or turn on at all. I returned to the wholesale location, and they sent me to a repair shop on High Street. That shop kept the iPad for a week, then told me they were unable to fix it and advised me to take it back to the store where I purchased it. When I returned the iPad, I was told they needed to order a part and would contact me when it came in. That was three weeks ago. I never received a call or update. The only way I found out anything was by calling them myself. I spent a lot of money on this iPad and was only able to use it once. I will never purchase another item from them. Do not patronize this store it is a scam.

I always go into this store and every time I have gone in they have taken good care of me weather…read moreit was getting a new phone or buying a phone case or even selling my old iPhones they always took care of me spoke welcome every customer that I know of . I really appreciate all you guys that work there !!

10.50a -appt -I presented a BLACK SCREEN.the phone still rang - however no display . The genius-…read morestated a $ 324 screen replacement would fix the issue. My iPhone 14pro max was out of warranty. I decided to purchase a new iPhone 17 thin.. I wanted all data transferred from old to new . I was told there needs an encryption security feature added to my account before the transaction was complete . --the APPLE STORE COULDN'T add the encryption--I was sent to the AT&T store ! AT&T plugged the phone --it worked ! The AT&T representative suggested a new screen & battery' both covered under warranty ! I'm so disappointed the Apple Store almost cheated me into buying a new 1k. Phone .. Apple couldn't assist with nothing --a whole waist of time ..

AT&T are absolutely scammers and they need to be held accountable. They offered us a promotion for…read more$160 to get three lines to join a business account. We brought our phones over and did that and now they're charging us over $500 a month and we've been in there multiple times we've called customer service and everyone at this location acts like they can't do anything about it and we're just stuck here getting charged over $370 every month for something we didn't sign up for it and we can't return. Our phones and customer service won't help us at all.