They're nice until you become their customer and treat you like garbage…read more I went in shortly after I switched to Verizon and the guy who helped me in the beginning was not pleasant at all. Disappointed

From the owner: Cellular Sales is Columbus's go-to Verizon Authorized Retailer for the latest devices, including…read moreiPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep Columbus connected with top technology and expert guidance. Visit us today at 6820 Sawmill Rd for the newest smartphones, tablets, and accessories.

The biggest complaint I had was when you sign in they ask you what you are there for. I only needed…read moreto return an older piece of equipment we replaced. That didn't seem to matter so why ask. I was fourth in line and still took an hour and a half because people were there with phones that needed help because the phones are smarter than us users. They should have one person out of 6 or 8 just for returns and the line would go much faster. Took me 5 minutes once my name came up. Ridiculous system.

Wish I could leave zero stars. Called Customer Service (CS)…read moreto speak about grievances, I turned on my call recording, she heard it notifying her of this (I had surgery a week ago and can only use one arm, unable to type notes). I took over my 82 year old grandparent's account a month ago (beginning of March). I changed all of the info to match my contact, the bills come to me, everything. The CS rep refused to speak with me, mockingly asked if I changed account info today, was arguing with me; I asked her to stop interrupting me, telling her that I needed to express my concern so I could be assisted properly. She hung up on me. I went online to see if I could downgrade services; redirected to their awful CS phone line (833.949.0036). Left this on their site: 1. Terrible "why wasn't this helpful options" - three choices that do not encompass legitimate concerns. "it wasn't what I searched for", "it was confusing" (seriously?), "it has inaccurate or incorrect info". 2. Making it impossible to downgrade services - upgrade and give you money, no problem - do something about abhorrent scams on seniors being charged $400.00 a month for internet, home phone that they haven't had in 10 years, and TV; which includes a DVR they have no idea how to use, and receivers/cable boxes in bedrooms that no one lives in (who are hard of hearing and cannot advocate for themselves), no can do. 3. Corporate greed at its finest, on such a disgusting level.

I took my iphone 14 pro on March 30th for screen replacement. They replaced it with a counterfiet…read morescreen and during the replacement they messed up my battery connections. After the screen replacement my phone starts restarting in a non stop loop. I went back and the front desk guy refused to fix the issue. This place needs to be reported to law enforcement.

This dumbo cracked her iPhone screen this summer when it got caught under my patio chair. I…read moreimmediately looked into replacing it which looked like it'd be a few hundy. *eyeroll* I called one of these screen doctor places close by and it was looking like I had to give a down payment and make an appointment. So I've been putting it off. Yesterday, while running errands I stopped by Kung Fu Teas to pickup a bubble tea refresher. I accidentally parked in a spot labeled "Techcraze customers Only." Whoops. But then I thought this might be a good opportunity to get this fixed + Christmas present to myself. I walked in and met Moussa who runs the business with his brother. He told me he could install a new screen for me for $200 and it would take a half hour. So I left my phone and went to Kroger for some groceries. When I returned, my phone was like new and he'd also installed a new screen protector for me gratis. (I was thankful for this because I am not skilled in this way and they always come out wonky!) The store has PC, Apple and mobile merchandise that can be purchased as well as data & mobile plans. If needed in the future (and knowing Apple products never go on sale!) I'll be happy to throw this family owned spot some more business.

I am a veriaon customer & thry havr always been fine with me! Although the automated voice can be…read morequite irritating when they do not put you through to the department you asked to speak to!

Really poor service. Signed in and was "next"in line. Waited 30 minutes with no one even…read moreacknowledging our presence. We were the only customers waiting in the store. One other customer was talking to a rep. 3 employees were more interested in closing the store than waiting on us. 7 pm came around and they closed. We never got helped and left as they locked the doors.

10.50a -appt -I presented a BLACK SCREEN.the phone still rang - however no display . The genius-…read morestated a $ 324 screen replacement would fix the issue. My iPhone 14pro max was out of warranty. I decided to purchase a new iPhone 17 thin.. I wanted all data transferred from old to new . I was told there needs an encryption security feature added to my account before the transaction was complete . --the APPLE STORE COULDN'T add the encryption--I was sent to the AT&T store ! AT&T plugged the phone --it worked ! The AT&T representative suggested a new screen & battery' both covered under warranty ! I'm so disappointed the Apple Store almost cheated me into buying a new 1k. Phone .. Apple couldn't assist with nothing --a whole waist of time ..

No one says "Hi" when you walk in. Just a sea of customers and no sequence or intake-system coupled…read moreby no management of the floor.

We were helped by the employee named Mohammed. He was very polite, funny, and was very good help of…read moreservice. He knew what he was doing while helping us and helped us make the best decision that we've ever made. If I could add another star, I would.

From the owner: Switch today & enjoy America's largest 5G network.read more

He fixed my iPhone 5 for $99 bucks, I'm very happy!…read more *Update - 5 days later I wasn't so happy. I had to go back because I broke my screen agian. But I bought a cheap defender case this time around. I'm bout to make this guy rich, lol.

Super nice employee and kept me well updated on how my son's iPad repair was going. Great work.read more

If you guys open till 8pm,don't close at 7:50!!! One lady she still was there,but she ignored…read moreme,and didn't open the door

My story began in July 2022, now require a cell phone number everywhere, and no matter how I…read moreignored it, but I had to buy a mobile service. I drove to the nearest T-Mobile store down Henderson Road. There I was warmly greeted by a young pretty woman, we began to arrange the service. I have my mobile number and wanted to keep it, the sales assistant explained to me: - First I need to buy a service with any number and then the company will transfer the service to my number. Very interesting is to do payment, the store has a wireless terminal if you use a card a printed receipt for payment cannot be provided because no printer there and in the case of an argument, you do not have proof of payment. Those, if you paying cash, then it is not possible to prove payment. It is up to store owners discretion where the cash will go - to the private pocket or to pay taxes. After some time, associate called T-Mobile, turned on speakerphone so I can hear, and the company told us that they could not switch to my number, it was expired. Then I said that I want to cancel this service. In the process of talking with the company, it turned out that in addition to $15 for the service, they charged me $10 for the SIM card and this amount of 26.95 with taxes is non-refundable in any case even if I do not use service. She didn't warn me that the SIM card costs $10, and since I didn't have a receipt, I didn't know about it. What else I would like to say about the low level of training of the store staff, in my presence, (another woman store consultant) came a male client of Sprint with a problem phone. His family has three phones and only his phone has a weak signal level and therefore misses calls, obviously a problem with the phone, but instead of changing the phone in warranty, she replaced SIM card and the person left thinking that the problem was solved. Of course he will come back and drive 50 miles to the store again just one way. During to be a client of T-Mobile I have some simple questions, it posible to solve using chat on T-Mobile website. I discovered another problem - waiting for the operator to answer forever.