The biggest complaint I had was when you sign in they ask you what you are there for. I only needed to return an older piece of equipment we replaced. That didn't seem to matter so why ask. I was fourth in line and still took an hour and a half because people were there with phones that needed help because the phones are smarter than us users. They should have one person out of 6 or 8 just for returns and the line would go much faster. Took me 5 minutes once my name came up. Ridiculous system. read more

Wish I could leave zero stars. Called Customer Service (CS) to speak about grievances, I turned on my call recording, she heard it notifying her of this (I had surgery a week ago and can only use one arm, unable to type notes). I took over my 82 year old grandparent's account a month ago (beginning of March). I changed all of the info to match my contact, the bills come to me, everything. The CS rep refused to speak with me, mockingly asked if I changed account info today, was arguing with me; I asked her to stop interrupting me, telling her that I needed to express my concern so I could be assisted properly. She hung up on me. I went online to see if I could downgrade services; redirected to their awful CS phone line (833.949.0036). Left this on their site: 1. Terrible "why wasn't this helpful options" - three choices that do not encompass legitimate concerns. "it wasn't what I searched for", "it was confusing" (seriously?), "it has inaccurate or incorrect info". 2. Making it impossible to downgrade services - upgrade and give you money, no problem - do something about abhorrent scams on seniors being charged $400.00 a month for internet, home phone that they haven't had in 10 years, and TV; which includes a DVR they have no idea how to use, and receivers/cable boxes in bedrooms that no one lives in (who are hard of hearing and cannot advocate for themselves), no can do. 3. Corporate greed at its finest, on such a disgusting level. read more

Do NOT sign up for free trials. Spectrum makes it impossible to cancel. I signed up for the free tv trial and figured I could just cancel it via the app. Nope. read more

I can't judge this spectrum never been there but ironically non of the huber heights Englewood or miamisburg ones dont come up. I can't stand spectrum for months they have run me around until the warranty was up . Now they won't take it back . It has been broke for months Englewood spectrum has giving me the run around . Sent me to apple to get it fixed apple sent me back but guess what you can't make an appointment at any of these on line. It is a joke . Lines for hours . One way to keep you from returning things. I had unlimited and have paid for upgrade for over a year but I get on phone with customer service and they tell me to either throw them out or sale them wtf? Actually tried to get me to go to at and t again wtf? Went to appointment tonight and they couldn't do shit for me because my upgrade got canceled by someone else wtf? Im paying 105 a month for a phone that has a virus . Can't upgrade or return the one that is broke . I literally had a meltdown in store . My mother is dying and on phone customer service says hey make appointment they will be able to help you . No they did not . I wouldn't send my enemy to spectrum . read more

**Spectrum Service Review: Disappointing Experience After 7 Years** I've been a Spectrum customer for 7 years, and while the service was reliable for the first five years, my experience with them has been a series of frustrations ever since. The constant yearly price hikes became harder to justify as time passed, but I understood it--costs do rise, and inflation is real. However, the quality of the internet started to noticeably degrade over time, which pushed me to look for alternatives. Fortunately, I found a more affordable provider with faster speeds, which made the decision to switch easier. The real issue began when I tried to cancel my service. Initially, I attempted to do this online, but it wasn't an option. So, I called the customer service number and was forced to wait for 12 minutes. When I finally spoke to a representative, I was told that they couldn't process my cancellation request until I answered a series of questions about why I was leaving. While I understand that businesses want to gather feedback, the forced nature of this questioning felt more like an attempt to manipulate the situation and keep me from canceling. When I refused to engage, the representative continued with increasingly insistent and crafty questions. One of the most blatant moments was when he falsely claimed I was canceling both the internet and the phone service, which was completely untrue. After a tense back-and-forth, he eventually got around to processing my cancellation but with an irritating twist. I was told that I could either wait until the end of the billing cycle (which I had already paid for) or cancel immediately, in which case I'd have 14 days to return their equipment. The catch? If I canceled right away, they made the return process inconvenient, giving me a narrow window to send back their equipment. It felt like a manipulative tactic designed to keep me on the hook for a longer period of time. My suspicion was that if I had waited for the end of the billing cycle, I would have been subjected to even more hurdles. Unfortunately, this experience has left me with a very negative perception of Spectrum's business practices. The focus seemed less on providing customer satisfaction and more on finding ways to extend service unnecessarily. It's a shame, because I was initially a loyal customer, but I can no longer overlook their unethical tactics. For those considering Spectrum, be aware that their customer service process can be frustrating and deceptive. There are better options out there for those looking for more transparent and customer-friendly experiences. read more

They sold us a good looking plan ensuring us that it would have strong internet, but now, not even a year later, the internet goes out almost daily for almost an hour. Just get a more expensive plan, it's worth it, their plans may be cheaper, but do you want to be on a work call and get cut off, spectrums plans are not worth it. read more

The only reason for the 1 star is because there is not a 0 for me to select. I am saddened by the experiences that I have had and still dealing with; my Samsung Galaxy S24 Ultra. This phone has given me NOTHING but trouble beginning with the 3rd month that I have had it. I called Spectrum for help/replacement, but nothing was accomplished. They sent me to their "flagship repair center"( a total of 2 times now) way out of my area, only to be told that they cannot replace, repair or anything else the phone. Everyone from Spectrum has told me that I CAN do the ANYTIME UPGRADE. That is a JOKE! When I tried to take that option, I was told that I could not qualify. It is NOT BROKEN just does not work. It is now December, and this device is a basic paperweight. Neither Samsung nor Spectrum are willing to help me, A 100% disabled VietNam Vet, with the only request I have had since I started reporting the numerous issues this device has been and continues to cause. I only want to have a working device that will suit my needs. read more

Spectrum makes it very hard to cancel your internet service. They don't allow you to cancel on their website. Instead, it list a phone number to call and specifically states that you won't have to talk to anyone to cancel. Well, I did have to talk to someone named Audra and instead of cancelling my internet service as I requested, she insisted on trying to save my business. I repeatedly insisted that I wasn't interested in staying with Spectrum due to the high price but she would not cancel my service until I listened to her speil. After 15 long minutes she finally relented and canceled my service. What a horrible 15 minutes it was. read more

It's not even this store I want to warn people about. It's spectrum in general. As I've seen in previous posts, apparently I'm not the only one who is constantly having internet issues. I pay $200 a month for streaming tv and internet. And that 600mg that's supposed to be a free upgrade..bs. Streaming services don't always work on all of my tvs. I have the same tvs throughout my home. When I call, the representative starts talking about it could be my tv. IF I AM TELLING YOU I HAVE THE SAME TVS THROUGH OUT MY HOME WHY DOES MY SERVICES ONLY WORK ON ONE OF MY TVS!!!! Every six months or so you're going back to the store to get a new modem. I am definitely leaving them and hopefully taking a bunch of people with me. Spectrum your services are horrible, you charged way too much, and your customer service reps are very non professional. read more

I returned my Cable Box because it was no longer working. My television screen was black, and the remote did not change any channels. I took it to this store to get a replacement. The customer service lady to me that they were out of Cable Boxes. How do run out of Cables Boxes, you are a Cable TV store. She told that she took my name and address. That they would send me a Cable Box overnight by a private carrier. She lied to my face. She did not order nothing. This is a very poor customer service on her behalf. The lazy customer service lady gave me the run around period. I came home and called the Spectrum 800 number. I was told that they was going to send the new box in the mail, that it would take three days or more. This is the week-end, and Many Football games that I will be missing. I pay the $240.00 a month for the BUNDLE. That will change very quickly. I'm looking another outlet for Cable TV services. Spectrum is dirty lowdown non-family business. They over hype they Products period. read more

I returned my spectrum equipment to the Dublin Granville Road store after canceling service. Two days later, they returned my equipment to my front doorstep because they renewed my service without my authorization. read more

SO SLOW. Don't come in if you're in a hurry or have plans for the day cause your whole day will be here sitting.

Alyssa was great, it was easy, fast, efficient. I Highly recommend! This was the best experience I've ever had! (: read more

So the store opened with 1 employee at 10 am on a Saturday. I got there at 10:09 am. and went to check in, but the checkin system was offline or broke. I stood in line for 25 minutes only to be told basically it was useless. The employee even said I could apply when I said there should be more than 1 person working on a Saturday. She was doing the best she could but in my opinion this is a terrible customer experience. I would not recommend going to this store on a Saturday, I have no idea what it's like on a weekday but my experience was not a good one today I feel like I wasted alot of time. If this review helps you please like and follow for all my other reviews around town. read more

Worst internet provider, they have monopolized the area so they no longer care about missing appointments, not honoring their policies, and bad customer service. We have had two maintenance technicians fail to show up for scheduled appointments, and we have been without internet for more than a week. Any time they don't show, we get put at the end of the scheduling queue, and it's a few days out before someone can come out again. Customer service is of no help because "they can't contact field technicians." This company is a joke, and they don't care about customer service, or honoring their agreements. If anyone else has this problem with Spectrum, we filed a complaint with the FCC, and they were quick to take this case. Hopefully that will force them into action. read more

The service at Spectrum is the worst in the industry. They monopolized my neighborhood for the last 15+ years I've lived there and had to deal with it. The price gouged you constantly. Force you to beg annually to bundle services to lower your costs, won't match anyone in the market cause they know you can't go to them. Upload speeds are terrible and told me I didn't know what I was talking about when I said I needed higher upload speeds. I'm so glad to finally be rid of them! Maybe losing customers in droves will force them to get it together. read more

do not come here if you're in a hurry or late to a funeral. this place is so bad. they have 5 workers and been with the same customers as when I walked in an 1 hour 45 min ago. I mean c'mon it's cable and internet. They all need fired or trained better. read more

Spectrum - Internet Service Providers Near Me - Columbus, Ohio

I am waiting behind 4 other people to find out if they have a replacement cable box in stock. This is the second store I've been to and there's no call ahead to see if the equipment is there before driving all over town. Really poor customer service from the customer service call to each store I've visited. read more

I called Spectrums customer service today to adjust a few items . Devante was customer service agent and he was outstanding. He was very personable and kind. He explained all options and took his time to ensure all my concerns were addressed. I'm not sure if he is based out of a location or working from home but he is exceptional. read more

A rep named Robert was very rude to me today when I tried to return equipment due to a move. He yelled at me and told me to take it to a UPS store. Spectrum actually told me to take it to this actual address, the Spectrum store in Dublin, Ohio when I called to disconnect my service originally. read more

Spectrum is the worst internet provider ive ever dealt with. Outages all the time, but they only credit your account if the outage lasts more than 4 hours. read more