Trying to be fair but I am always getting notice that our area is "being serviced" and the internet is diwn. Okay then service my bill with adjustments. Still Breezeline is better than most, particularly Spectrum. But we are moving and it is a real headache canceling service. You can't call. You can chat. You wait, and wait and wait and then answer many questions multiple times. Then just when you are almost finished, you get dusconnected. Since you provided your number can they call back? No. You must start the process over again. Is there something wrong with an 800 number with a callback option during normal business hours? Xfinity had the same business model and I just ended up successfully using my Visible hot spot. Sure I like using my smart devices at will. And I barely remember how to use a light switch with my smart plugs but 90 minutes to cancel service is ridiculous. I also got the feeling that the agent was on multiple chats at once. Please dont refer to me as a valued customer. If I was valued, it would be easier to interact with you. And i wanted service canceled at the end of the month and told them so. I bet they cancel today and it is too much hassle to stop them. read more

Breezeline - We stopped service Dec 13. You tell me, doesn't it look like this is dec/Jan. They saw it is nov/dec - Internet Service Providers Near Me - Columbus, Ohio

Service is reliable but a bit pricey - especially if you've been a long-time customer. Breezeline pricing does nothing to recognize the loyalty of long-time customers and actually encourages you to cancel in order to obtain more favorable pricing. Quality of customer service is good but all technical support is based off-shore so there is sometimes a bit of a language barrier. read more

4 stars instead of 5 because they don't make their phone number obvious enough. Once contacted the service was great, both over the phone and when the tech arrived to fix the problem. Customer service is really very good but...that initial number should be plastered everywhere. read more

Sales is 1 min wait time. To cancel service us 120 min wait time on the phone . First customer service

To repair and restore my internet. The service tech. was awesome and thorough! Breezeline has always helped us by keeping their prices down. They are a great company for Senior Citizens!! You need to try them out if your a Senior! read more

please stay so far away, customer service is the worst I have ever seen ever! I tried to pay my bill multiple times for days and then it was past due. lets see if they give me the 300 visa gift card I should get here now read more

I was a long-time customer of WOW, when Breezeline bought out WOW I stayed as a customer. I wanted to give them a chance. It didn't take long for me to realize that the customer service was crappy. They did not care about the customer. I left them for better service. Years later a salesman for Breezeline came to my door. We listened to what he had to say. He assured us that they are better. He offered us a good deal. At least that's what we thought. He said we could get the first month free, a $300.00 gift card if the account stays in good standing for 120 days. We were quoted $40.00 a month unless we sign up for autopay and then it would be $10.00 off making the monthly bill $30.00. I even had to sign a paper with all of these details listed on it. The salesman had to call the order in and I had agreed to the all of it on the phone, which was recorded. I was surprised when my first bill came and it was $53.00 a month. I called for an explanation. Most of the people I talked to had trouble speaking English. I was told that this is the lowest price they offer and as soon as I sign up for autopay it will go down $10.00. I told them that it is not what I was promised. They said that the price I was quoted was not correct and that they would not be honoring what the salesman said. I ask them to listen to the recording from when I signed up. I asked them to look at the paperwork from the salesman. They said they would have to open a ticket and send it to the correct department. They said I would be getting a call back once they have the information. 2 weeks past, nothing, I called them back. I did not get any help and was told the same thing as before. This has been going on for 5 months or 6 months. I am getting nowhere. Today I got a call from Breezeline. This is the first time they have called me. Normally I call them, repeatedly. I thought they finally found the information to prove what I was quoted. No, someone called me to tell me that I need to do an e check for autopay, not a card, in order to get the $10.00 off. I was never told that. I had signed up for autopay but did my bank card, so I was never getting the $10.00 off. I immediately went on line and changed it. They kept charging me an additional $3.00 because I wasn't paperless. So, they have been charging me $53.00 a month. That is $23.00 more each month then what I was promised. I was also told the same thing as before. They will put a request in to find the paperwork that I originally signed. I am so frustrated. Where are the people in this world that keep their word? They are not at Breezeline. G.P. read more

The actual cable service seems comparable in speed and reliability to Spectrum, but I never thought I would be praising Spectrum's customer support. Breezeline makes it hard to even pay your bill, which seems short sighted for a company that purportedly wants your money. read more

Is there a way to give it negative numbers? Because Breezeline is hot garbage and the worst part of it is them functionally running a monopoly because they own the lines--no other company will touch our area because of it. And because of this, they can be as absolutely garbage as they want--spotty internet service if you're not on top of the modem? Check. Sending technicians to buffalo you and swap out devices that will go straight back to suck in a month? Check. Exorbitant prices for absolutely no value in return? Oh my goodness yes for the spotty garbage we get they should be paying us. I've called the Better Business Bureau on them before and I'm willing to do it again--these people absolutely should not be in business, no service at all is better than this. read more

This company is a hot mess. Absolute nightmare. Internet down repeatedly. No answers. Customer service is a joke. read more

What a bunch of garbage. Just want to cancel. Over an hour on hold. No other way to cancel. How do I do 0 star.

Been a customer since they were WOW. In the last 2 months my email inbox contents have disappeared. TWICE. I have lost my entire emil history. Their support was no help. unreal. read more

Go to anyone but them trust me. Hidden fees and lack of communication between staff when it comes to customer needs.

I switched to breezeline on February 26 and the wire is still laying in my yard. Multiple calls and nothing to they can do until a ticket is created. Well my ticket is going to be to switch back to spectrum. I am so sick of people not doing their jobs. There truly is no real customer service. Breezeline Cleveland!!! read more

Internet goes out multiple times a week, I pay for high speed. It's a joke, I have called and reported this. I'm over "did you try restarting router" what, for it to work for a day and do the same damn thing again. 10/10 would NOT recommend! read more

I switched from Spectrum to WOW in 2020. WOW was the best internet experience ever. Since Breezeline took over the service outages have been more frequent (I never had an outage with WOW). I was paying for 100mbs download speed and recently started having issues with tv buffering and not able to connect to certain shows. I did several Speedtests and discovered my download speeds were averaging 14mbs. I made 3 attempts to contact customer service (2 chats that disconnected in the middle of the conversation and one phone call that put me on hold for nearly an hour), then decided to switch to ATT Fiber. After I disconnected my router from Breezeline, I tried to login to close my account and I got an access error message from them saying that I was blocked from accessing my account for security reasons. So I called them on Saturday morning (after several attempts and prompts and entering account information) only to be told that I needed to call back during normal business hours Monday through Friday. This was a computer I was talking to. They didn't provide the normal business hours and I suppose their computers get the weekends off. If you are thinking about going with Breezeline, run like your hair is on fire ! read more

My service has been reasonably priced and reliable. The equipment worked well. Installation was good. They took a few days to come back to bury the line. read more

Yeah, whatever they tell you, consider it an untrutheth. I cant connect more than 4 devices to their wifi router, and I think that is how they want to keep it until I pay them more, which defeates almost all of the reason I switched to them, so now I need to deal with that. Aside from my feeling of being misled, a total waste of time. I am amout at the point where i yearn for the days when I was just being f*&ked by Spectrum every day. read more

I rate Breezeline as a zero. They bait and switch prices. Charges appear that customer service says they will remove but they do not. Their service never worked, yet I was charged $55 when I was quoted at $40 for internet. Sent their internet box back immediately. I spent no less than 3 hours on the phone trying to resolve, had to talk to multiple people before I could even cancel the service that I never used because it did not work. read more

Every month my agreed to price of $94.62 jumps up to $139 using their auto pay feature. Calling and speaking with someone is a nightmare. After only a few months considering going back to my previous cable company. Highly DO NOT recommend Breezeline. read more

If I could give Breezeline zero stars, I would. The customer service is absolutely terrible -- every time I've had to call, they've been rude and completely unhelpful. My Wi-Fi is ridiculously slow, and instead of actually fixing the problem, they try to charge me $75 just to come out and check it. Imagine paying monthly for internet that barely works, only to be told you need to pay extra just to get the service you're already paying for! This company is completely unprofessional and disappointing. I'll be reaching out to the FCC (Federal Communications Commission) and my state's Public Utility Commission to file a complaint, because customers should not be treated this way. I want to talk to the owner I wonder if he knows what's going on it's really sad to be honest and I'm looking for another company because I'm done read more

Worst customer service ever.. I have been waiting 15 days for an answer..do something breezeline..Comical.. RUN from this service

Worst customer service experience I have ever had. Slow internet, incorrect billing, technical line does not know issues and provides incorrect answers. Difficult to understand technicians and customer service people and they hang up the line when you ask for them to repeat. Bait and switch pricing. read more

Don't fall for the hype, worst internet provider in Columbus. Terrible service. Once you have to go with no service over 24 hrs, with no explanation, it's time to move on read more

Terrible, rude and unaccommodating service. I must create a new email account to be able to see my statement, or pay a monthly fee of $3 for a paper so that I can see my statement and process my payment online through my bank. I opt for a paper statement; $3, fine. It tastes really bitter to have to pay that especially with the miserable customer service over the phone. I do not want to create another account. I already have an account with your organization. I just want to pay my bill. After three attempts this morning, I sent a check; whatever. read more

I am originally a WOW customer for 15 years and have not been happy since the transition! As of now I am stuck with Breezeline but there are other options. We have experienced slower than purchased internet speeds and constant speed variation. We have had service disruptions beyond compare in the last 4-5 months. In my opinion, useless customer service and shoddy internet speeds. I was never a fan of Spectrum (formerly Time Warner Cable) but now is the time for them to launch a new marketing campaign, "We are not the worst anymore"! Breezeline support is not helpful and I have rebooted my modem and done more speed checks than I have ever done in my life. I have called, chatted, and tweeted and am exhausted. I have lost count with issues and am losing patience and to boot they just raised the bill another $3 so going to start looking at other options. I do not recommend unless you have no option or if you are going for cost alone but basic internet alone is not cheap. read more

Breezeline - App Login - Internet Service Providers Near Me - Columbus, Ohio

Absolute worst internet provider EVER!!! Customer service is horrible. Cancelled service as soon as I could. They offered a free month of service just in case I changed my mind and then proceeded to charge for it. Then tried to charge me for additional month of service. Ridiculous. DO NOT RECOMMEND!!! read more

Well this went downhill fast... I'm a Breezeline customer because of their acquisition of WOW! Breezeline is really bad and here's what you what to expect from them: * Slow connections * No connections * Scripted customer service from offshore reps that can barely speak English. * They'll tell you things like "We're upgrading in your area, that's why you currently don't have service and I'm sorry but we don't know when these upgrades will be completed". "We're working on your problem. Thank you for your patience". And my favorite: "Everything looks fine on our end, maybe it's your modem?" * Multiple signal resets for nothing. * Multiple modem resets that fix nothing. * You might even get a new modem that doesn't work. Trust all the one star reviews folks. Breezeline is more of a scam than an ISP. They're one hot mess, so just stay away from them. Anyone got Spectrum's number? read more

Breezeline - Go With Breezeline If You Have Lots Of Time To Waste. - Internet Service Providers Near Me - Columbus, Ohio

Have been trying to phone for several days.in order to talk to anyone must talk to rob first. Robo cannot understand me. Probably because I speak English. Have a problem with billing and am unable to talk to human. Would like for some one to call mee at 614-604-6646 to discuss a bill for service that I did not receive read more

My experience with Breezeline was the worst customer service experience I may have ever had. I wanted to try a new internet provider due to connectivity issues with my current provider so I ordered from Breezeline. A tech arrived at my house, put a cord through mine, and my neighbor's, backyard (unburied), put the equipment on the porch and left. I called Breezeline and was advised someone would call me back in 2 hours - never received a call. Called again and was told it would take them 2 weeks to come out and bury it. I told the rep I wanted to cancel the "service." I was transferred and put in a que for 20+ minutes. Had to work so I disconnected. Called again that afternoon and was able to get it cancelled and a request was put in to have them come out sooner to remove the cord going through mine and my neighbors back yard. My neighbor is having a family party this weekend outside. On top of all of this, the Breezeline tech disconnected my Spectrum internet and I could not figure out how to get it back on. Thankfully, a Spectrum tech was able to come out and fix it within 3 minutes. I truly don't know how this company is in business. read more

I had tried Breezeline fiber internet twice. The first time I was on a free trial, and the wifi equipment didn't work well, so I shipped them the equipment back. Doing some research, it sounded like their customer service and WiFi equipment was bad, so I bought my own mesh and agreed to give them another shot. That was fine, though I didn't pay attention to the promotional rate expiring and they trippled the bill for four months before I realized. I looked around and found another deal. I signed up with another company and tested them out for a week before canceling. The agent canceled and said I had a free month to continue using the service in case I changed my mind, but I let them know I had already boxed it up and just needed to ship it back. They did that and I received receipt of the equipment return a couple weeks later. Then, in another month, I received a bill for $300 and two months service. So I called them back and explained the situation and they said not to pay it and they would take care of it. Another two months and I start receiving calls that I have an outstanding balance of about $30 still. I have been on hours of calls trying to get this corrected. I have been disconnected from chats and calls for no reason, transferred to call queues after they were already closed, and I am still waiting on another call back to resolve. TLDR, if you are considering Breezeline fiber internet, DON'T. It is horrible. read more

Terrible service and terrible customer service we've been in and out of outages since May I would not suggest this company

I was approached by Breezeline by an in-person sales rep who said that there was a "no risk trial" for 30 days free, plus I get a gift card for "trying them out". He pursued this over 3 weeks, and figuring on a significant savings, I agreed to try them out. After 11 days of service, their service had dropped on me several times, which does not help me as someone who relies heavily on internet as I work from home. During the process of disconnecting the service I was told that the free month and gift card is ONLY for people in good standing after 3 months. This is bull. I now have to return their equipment on my time and pay a bill for service. Horrible customer service and predatory sales. read more

The absolute WORST customer service!! Trying to get a person on rhe phone is a joke. My bill has more than doubled since introductory pricing ran out. THE WORST COMPANY EVER!!!! read more

Breezeline is the worst internet provider I've ever had, so after years of frustration, I decided to cancel it. I installed a new service from a different provider and called Breezeline to cancel their service. At that point, they offered me an upgraded service, better prices, and a free month of service, which I rejected, but I was told their service would be running for 30 extra days at no charge. To my surprise, even after returning the equipment and having the service of another company, I found out that Breezelina had made another withdrawal from my bank account. I called to complain, and I was told that I had to call to claim my money after the supposedly free month expired, and that was on October 13. I called them on October 21st. and they said I would receive a check in the mail in 14 days. Since I haven't received the check, I called today, November 13, and was told they sent it on November 7, but I should allow 3 extra weeks to receive it. I never heard of the USPS taking 3 weeks to deliver a check in the USA. NEVER USE BREEZELINE IF YOU DON'T WANT TO RECEIVE THE WORST INTERNET AND CUSTOMER SERVICE. read more

The worst customer service ever. I have had Breezeline since they switched over from never could I access my account online. My service was very poor and my speeds were super slow. Also, I switched an updated my plan. From an old existing one that I carried with wow. Breezeline went down over 31 times. When I called to tell them that I switched to a different service, they were still trying to make it a better deal for me, but in reality they still made me pay for the whole month that I didn't use. Also prorated my next month leaving me with a bill. When I never even use their services for the last two months and the reason I didn't cancel before is because I couldn't get a hold of anyone. It was honestly a pain. And the kicker is they want me to pay to send back their equipment. Crazy I would never recommend them. read more

The worst Internet there is it has been down 31 time in the past month I am switching to another provider since this company cant keep its services running. read more

Ya'll do not want to do business with these sidewinders.... Just when I thought Wideopenwest was the biggest clown in the rodeo... along comes BreezelineOhio. I have paying for Ultra Fast (1000 Mbps) but get only 40-50 Mbps. I have called, chatted, sent telegrams, smoke signals and even had a runner deliver a note... but CheezelineOhio wont or cant fix the problem. Outages are common as is the e-mail system being down. When you do speak with them, you better know Hindi or Tagalog.... cuz ole fashioned American English, aint on the menu. Avoid these pickle heads. You would get more for your money if you shoved it all down a rat hole. read more

Breezeline - Breezeline is the "Donald Trump" of Internet Providers.... - Internet Service Providers Near Me - Columbus, Ohio

Breezeline cable/internet is great when it works. But I have constant issues with the picture freezing. Sometimes a few seconds and sometime a few minutes. This issue started when I had to upgrade to the wireless equipment. I have a tech out several times. Each time I am assured everything is OK. Nope starts again. Sometimes I have to cycle power on the modem to get working again. Calling for tech supports just waist about an hour of my time since they have me just cycle power after waiting way to long to even talk to someone. Can't give negative stars. Pay way to much for this aggravation. read more

Isaac D. is a great subcontractor, on 9/12/24 he fixed the mess left behind by my neighbor's spectrum guy... we now have stable internet again, yay! thank you very much Isaac! read more