Trying to be fair but I am always getting notice that our area is "being serviced" and the internet is diwn. Okay then service my bill with adjustments. Still Breezeline is better than most, particularly Spectrum. But we are moving and it is a real headache canceling service. You can't call. You can chat. You wait, and wait and wait and then answer many questions multiple times. Then just when you are almost finished, you get dusconnected. Since you provided your number can they call back? No. You must start the process over again. Is there something wrong with an 800 number with a callback option during normal business hours? Xfinity had the same business model and I just ended up successfully using my Visible hot spot. Sure I like using my smart devices at will. And I barely remember how to use a light switch with my smart plugs but 90 minutes to cancel service is ridiculous. I also got the feeling that the agent was on multiple chats at once. Please dont refer to me as a valued customer. If I was valued, it would be easier to interact with you. And i wanted service canceled at the end of the month and told them so. I bet they cancel today and it is too much hassle to stop them. read more

Breezeline - We stopped service Dec 13. You tell me, doesn't it look like this is dec/Jan. They saw it is nov/dec - Internet Service Providers Near Me - Columbus, Ohio

Breezeline services are very poor. They keep sending technicians on top of technicians without any outcome. If you try to contact them via customer support, they leave the chat in the middle of the conversation without resolving your issues. I have to be on with them literally every week trying to figure out why my internet connection is so poor. Its a different answer every single time - your modem needs to be replaced, your area has a outage, our wires were cut, you need an extender, you DONT need an extender, your plan needs to be changed, etc etc . This clearly shows their inexperience. I am surprised they are still in business and have customers. I would rate -5 stars if I could. Your technician told me on May 26th that she would ship me a new modem because I had internet connectivity issues. On June 6th, I again reached out to the customer support for internet connectivity and they said that no modem was shipped and they dont see any such request on my account. I mean, seriously, are we a joke to you guys ? read more

-Super slow. - Need to talk with agent every week for troubleshoot. - Come easily to grab your money and providing poorest service. - Force costumers to change their router and modiums with high monthly charge. - Hour or two hours wait time if you need to cancel service. - Better not to connect. Always be aware with them. -Zero rating from me read more

Breezeline has a power outage at least 2 times a week! Then, they don't even reimburse customers! High bill, low service!!!!

The screen kept going black on my Smart TV. Once 4x in a 15 minute period. I was on a trial for a month and I tried to cancel at the end of the month and they tried to charge me for 2 months when I was only to pay $30 if we kept it. So Now I have called them over and over with no assistance. They have been reviewing it for days. And David the guy who came to the house is gone! He probably quit. The service is terrible3 times they were out to try and fix the blackouts without success. I am not paying for this rotten service read more

Service is reliable but a bit pricey - especially if you've been a long-time customer. Breezeline pricing does nothing to recognize the loyalty of long-time customers and actually encourages you to cancel in order to obtain more favorable pricing. Quality of customer service is good but all technical support is based off-shore so there is sometimes a bit of a language barrier. read more

signed up for both mobile and internet services in April 2026. I cancelled mobile in May 2026 because SIM cards did not work even after several attempts to get satisfactory customer service or assistance. Tried to cancel internet at same time and thought it had happened but didn't realize until now that it wasn't cancelled. Yesterday after jumping through the online AI chatbot conversation with "Marionette" before an online chat with a human who couldn't assist I was told to call the Retention Team, i.e. sales, (866-931-6393) on M-F. Waiting time for a callback was 32 minutes before I spoke to a representative who was finally able to cancel my internet service which I'm sure their records will show that I haven't used since May 9. Breezeline customer service and troubleshooting takes hours and a phone tree that requires repeating information at each limb. This is the main reason I decided to go back to Spectrum which, by the way, ended costing less than Breezeline. I wish I had looked at reviews and asked friends before I got sucked into the Breezeline "family." read more

Breezeline is the absolute worst. The service goes out all the time. Today is the third day in a row it has gone out. I requested a refund and they told me no because they'd give me a refund for 3 days but if it goes out tomorrow, then I'd just call back and want a refund for 4 days. Uhhh yeah!! read more

Very poor connection,over priced,over rated. Poor customer service. Not worth $70, not worth $60.

Bandwidth is slower than advertised and email frequently has issues where you cannot log in.

They bring me a modem, I didn't even plug it in and they charged me $75. I called them and I told them I was out of town. They still didn't care and I told them to cancel it and it took me an hour and they still didn't get it cancel. read more

4 stars instead of 5 because they don't make their phone number obvious enough. Once contacted the service was great, both over the phone and when the tech arrived to fix the problem. Customer service is really very good but...that initial number should be plastered everywhere. read more

Breezeline's Cancellation Process Unfairly Charges Customers I received my equipment from Breezeline on March 12, 2026, and canceled my service on March 25, without using the equipment. Breezeline confirmed my return request by email, stating, 'We received your return request. Sorry that didn't work out! Use the instructions below to send back your items.' I followed these instructions and shipped the equipment as directed. On April 17, Breezeline confirmed receipt of all three items. Despite never activating the equipment, I was billed for two months of service, which I paid. This week, I received another bill for $56.10 for June 12 through July 12, 2026. I attempted to resolve this by phone, but was unable to reach support because Breezeline does not have an account associated with my number. I have since reviewed numerous BBB and Google complaints about Breezeline's cancellation process. I have contacted the Ohio Department of Commerce regarding this issue, and it appears that many customers are experiencing similar problems, which may warrant further investigation or legal action. read more

Sales is 1 min wait time. To cancel service us 120 min wait time on the phone . First customer service

I was on phone for 2 1/2 hours just to find out how much my bill would be with just high speed internet.I hung up.Their services doesn't even qualify for one star.After my son leaves from vacation in a week,I will be dropping Breezeline and switching to different internet service! I have had same internet from AtlanticBB to Breezeline for 25 years and I am now totally disgusted with them!!! read more

I have been with Breezline for 5 years only because of the apartment complex I live in. I have been trying to reach them regarding my bill going up and I have been on hold for the past 3 days for over 2 hours and all I get is you need to talk to someone else. I'm done this is absolutely ridiculous. I will definitely be looking at the other providers for this complex. If they have these long of wait times means they need to hire more people! read more

The worst customer support ever devised my God or man. I was forced to resort to a FCC complaint to be able to solve my issue.

I have been calling customer service 2 weeks different times of the day to be put on hold and told 60mins wait, then I choose to get a call back and never get a call back what in the world is going on?? So I have tried pushing different departments like Billing, tech, sales change services and get the same response. That is Terrible Service. I am getting ready to do a Switch to another company read more

Faulty equipment- Customer service is no help- they will make you wait all weekend before sending out a tech- Hold times Lie!- Breezeline started off good years ago but now they have gone down hill. Just try to go with anyone before them. You will thank me. read more

Is there a way to give it negative numbers? Because Breezeline is hot garbage and the worst part of it is them functionally running a monopoly because they own the lines--no other company will touch our area because of it. And because of this, they can be as absolutely garbage as they want--spotty internet service if you're not on top of the modem? Check. Sending technicians to buffalo you and swap out devices that will go straight back to suck in a month? Check. Exorbitant prices for absolutely no value in return? Oh my goodness yes for the spotty garbage we get they should be paying us. I've called the Better Business Bureau on them before and I'm willing to do it again--these people absolutely should not be in business, no service at all is better than this. read more

This is the worst internet company I have encountered. Breezeline internet rarely works. I finally was fed up with the service and after a couple hours on the phone (most of the time on hold) I was irate demanding my service be canceled. Well folks, Breezeline didn't cancel my service. I called again prior to knowing my service wasn't canceled to make sure the internet and my account had been terminated. Today I spent another 2+ hours (most of the time on hold) to be told my services can't be canceled without a ticket being placed and I am going to be charged for another billing cycle when I literally sent back all of Breezeline's equipment. Every time I requested to make a complaint, I get placed back to the beginning of waiting and never get to make a formal complaint. I recommend NEVER signing up for ANY Breezeline SERVICES!!! I would give 0 stars if possible. read more

This company is a hot mess. Absolute nightmare. Internet down repeatedly. No answers. Customer service is a joke. read more

Internet goes out multiple times a week, I pay for high speed. It's a joke, I have called and reported this. I'm over "did you try restarting router" what, for it to work for a day and do the same damn thing again. 10/10 would NOT recommend! read more

My service has been reasonably priced and reliable. The equipment worked well. Installation was good. They took a few days to come back to bury the line. read more

please stay so far away, customer service is the worst I have ever seen ever! I tried to pay my bill multiple times for days and then it was past due. lets see if they give me the 300 visa gift card I should get here now read more

Completely disrespectful and unprofessional. What happened was I had a neighbor that uses their services and told me that they could be beneficial to me. I agreed, which I should never have done, to allow one of the representatives to discuss services with me. I don't know who this person thought he was, whether he thought he was Taye Diggs or what, but he was very arrogant and even said that Americans are crazy. He really thought he was a catch, which he is truly not. After listening to his spiel about really nothing, he gave me his information. I told him that if I was interested I will be in contact. What I said was a very conditional statement. It did not mean for him to continue to try to push the sale. If your company truly offers a good product, it really should speak for itself! You wouldn't have to damn near beg me to sign a contract. It was truly pathetic how pushy he was almost begging he was for me to sign on. Well I thought that nightmare was over, until today. Another one of the people came to my house and I'm upset because I never authorized anyone to come back. So when I open the door, I'm obviously upset, and this guy says he's he way you are looking at me you look upset, I'm not here to hurt you. Well, you also shouldn't be here to annoy me either! I ask him what is it that you need. There's a whole lot of nasty things I could've said. So more curtly I asked him what are you here for. So he told me that he's there as a follow up from the last one that spoke to me, which I never authorize him to come by. So I told him the first time I'm not interested in the services! I don't like being disrespected, and I don't like people being pushy after I don't give any indication that I want anything from them. You only have one time to make a first impression, and if this is the first impression you are making on people, you will never be asked back, and you will end up losing perspective customers. Breezeline, you got to do better! At least they don't look like the ones from spectrum, you know the ones that burn crosses on the weekends, so I guess that's an advantage! read more

They make wonderful promises of price savings and faster internet speeds. Wrong on both. Talk about fraudulent practices. You cannot reach anyone when you want to cancel service. All phone calls are answered by a robot, and they ultimately end with a recorded voice saying they are unable to transfer the call due to technical difficulties. Those technical difficulties are on their end. How can they possibly provide service if they can't maintain a phone connection due to "technical difficulties"? Unbelievable! Report to BBB and post anywhere you can to help others avoid making the same misguided mistake. Our door-to-door salesman (a very personable and persistent young man) did give us ONE good piece of advice. When I asked how soon I could cancel my paid streaming services since most of them were supposed to be included in our package, he said, "Hold off on that for a month to make sure that everything is working out for you". read more

I switched from Spectrum to WOW in 2020. WOW was the best internet experience ever. Since Breezeline took over the service outages have been more frequent (I never had an outage with WOW). I was paying for 100mbs download speed and recently started having issues with tv buffering and not able to connect to certain shows. I did several Speedtests and discovered my download speeds were averaging 14mbs. I made 3 attempts to contact customer service (2 chats that disconnected in the middle of the conversation and one phone call that put me on hold for nearly an hour), then decided to switch to ATT Fiber. After I disconnected my router from Breezeline, I tried to login to close my account and I got an access error message from them saying that I was blocked from accessing my account for security reasons. So I called them on Saturday morning (after several attempts and prompts and entering account information) only to be told that I needed to call back during normal business hours Monday through Friday. This was a computer I was talking to. They didn't provide the normal business hours and I suppose their computers get the weekends off. If you are thinking about going with Breezeline, run like your hair is on fire ! read more

I was a long-time customer of WOW, when Breezeline bought out WOW I stayed as a customer. I wanted to give them a chance. It didn't take long for me to realize that the customer service was crappy. They did not care about the customer. I left them for better service. Years later a salesman for Breezeline came to my door. We listened to what he had to say. He assured us that they are better. He offered us a good deal. At least that's what we thought. He said we could get the first month free, a $300.00 gift card if the account stays in good standing for 120 days. We were quoted $40.00 a month unless we sign up for autopay and then it would be $10.00 off making the monthly bill $30.00. I even had to sign a paper with all of these details listed on it. The salesman had to call the order in and I had agreed to the all of it on the phone, which was recorded. I was surprised when my first bill came and it was $53.00 a month. I called for an explanation. Most of the people I talked to had trouble speaking English. I was told that this is the lowest price they offer and as soon as I sign up for autopay it will go down $10.00. I told them that it is not what I was promised. They said that the price I was quoted was not correct and that they would not be honoring what the salesman said. I ask them to listen to the recording from when I signed up. I asked them to look at the paperwork from the salesman. They said they would have to open a ticket and send it to the correct department. They said I would be getting a call back once they have the information. 2 weeks past, nothing, I called them back. I did not get any help and was told the same thing as before. This has been going on for 5 months or 6 months. I am getting nowhere. Today I got a call from Breezeline. This is the first time they have called me. Normally I call them, repeatedly. I thought they finally found the information to prove what I was quoted. No, someone called me to tell me that I need to do an e check for autopay, not a card, in order to get the $10.00 off. I was never told that. I had signed up for autopay but did my bank card, so I was never getting the $10.00 off. I immediately went on line and changed it. They kept charging me an additional $3.00 because I wasn't paperless. So, they have been charging me $53.00 a month. That is $23.00 more each month then what I was promised. I was also told the same thing as before. They will put a request in to find the paperwork that I originally signed. I am so frustrated. Where are the people in this world that keep their word? They are not at Breezeline. G.P. read more

The actual cable service seems comparable in speed and reliability to Spectrum, but I never thought I would be praising Spectrum's customer support. Breezeline makes it hard to even pay your bill, which seems short sighted for a company that purportedly wants your money. read more

I switched to breezeline on February 26 and the wire is still laying in my yard. Multiple calls and nothing to they can do until a ticket is created. Well my ticket is going to be to switch back to spectrum. I am so sick of people not doing their jobs. There truly is no real customer service. Breezeline Cleveland!!! read more

there whole company can't provide reliable service where I live my internet goes down 3 days a month is not right I've already put a report in with the BBB and my state internet service regulators read more

What a bunch of garbage. Just want to cancel. Over an hour on hold. No other way to cancel. How do I do 0 star.

Been a customer since they were WOW. In the last 2 months my email inbox contents have disappeared. TWICE. I have lost my entire emil history. Their support was no help. unreal. read more

Go to anyone but them trust me. Hidden fees and lack of communication between staff when it comes to customer needs.

Yeah, whatever they tell you, consider it an untrutheth. I cant connect more than 4 devices to their wifi router, and I think that is how they want to keep it until I pay them more, which defeates almost all of the reason I switched to them, so now I need to deal with that. Aside from my feeling of being misled, a total waste of time. I am amout at the point where i yearn for the days when I was just being f*&ked by Spectrum every day. read more

I rate Breezeline as a zero. They bait and switch prices. Charges appear that customer service says they will remove but they do not. Their service never worked, yet I was charged $55 when I was quoted at $40 for internet. Sent their internet box back immediately. I spent no less than 3 hours on the phone trying to resolve, had to talk to multiple people before I could even cancel the service that I never used because it did not work. read more

This is the absolute worst company to deal with. Their customer service is awful. We needed a cable temporarily taken down and put back up for the removal of a shed. The first ticket went in, they came out and told my husband which line was there's?? Not what we asked for; and they mislabeled their own line (it was an old Spectrum cable). Closed the ticket. I opened another ticket. No one followed up. They closed it. Opened a third ticket. No one followed up. Called a fourth time and nothing ever happened. They kept saying that they were not allowed to e-mail?? They find me just fine through e-mail to send bills. They said they called my number?? Nope, never got a missed call or voicemail. This went on for months. We had to complete the construction work at $2,000+ over budget because they had to remove the shed basically piece by piece with that line in the way. When I called to cancel our service, I was put on hold for 25+ minutes and she came back and said she could offer a discount on the contruction?? For work already completed? That makes no sense. Oh, and the speed is crap--nowhere near 1G. Ever. It also cannot handle more than about 2-3 devices at a time (our plan was supposed to handle 12+ devices). read more

If I could give Breezeline zero stars, I would. The customer service is absolutely terrible -- every time I've had to call, they've been rude and completely unhelpful. My Wi-Fi is ridiculously slow, and instead of actually fixing the problem, they try to charge me $75 just to come out and check it. Imagine paying monthly for internet that barely works, only to be told you need to pay extra just to get the service you're already paying for! This company is completely unprofessional and disappointing. I'll be reaching out to the FCC (Federal Communications Commission) and my state's Public Utility Commission to file a complaint, because customers should not be treated this way. I want to talk to the owner I wonder if he knows what's going on it's really sad to be honest and I'm looking for another company because I'm done read more

I am originally a WOW customer for 15 years and have not been happy since the transition! As of now I am stuck with Breezeline but there are other options. We have experienced slower than purchased internet speeds and constant speed variation. We have had service disruptions beyond compare in the last 4-5 months. In my opinion, useless customer service and shoddy internet speeds. I was never a fan of Spectrum (formerly Time Warner Cable) but now is the time for them to launch a new marketing campaign, "We are not the worst anymore"! Breezeline support is not helpful and I have rebooted my modem and done more speed checks than I have ever done in my life. I have called, chatted, and tweeted and am exhausted. I have lost count with issues and am losing patience and to boot they just raised the bill another $3 so going to start looking at other options. I do not recommend unless you have no option or if you are going for cost alone but basic internet alone is not cheap. read more

Breezeline - App Login - Internet Service Providers Near Me - Columbus, Ohio