Trying to be fair but I am always getting notice that our area is "being serviced" and the internet…read moreis diwn. Okay then service my bill with adjustments. Still Breezeline is better than most, particularly Spectrum. But we are moving and it is a real headache canceling service. You can't call. You can chat. You wait, and wait and wait and then answer many questions multiple times. Then just when you are almost finished, you get dusconnected. Since you provided your number can they call back? No. You must start the process over again. Is there something wrong with an 800 number with a callback option during normal business hours? Xfinity had the same business model and I just ended up successfully using my Visible hot spot. Sure I like using my smart devices at will. And I barely remember how to use a light switch with my smart plugs but 90 minutes to cancel service is ridiculous. I also got the feeling that the agent was on multiple chats at once. Please dont refer to me as a valued customer. If I was valued, it would be easier to interact with you. And i wanted service canceled at the end of the month and told them so. I bet they cancel today and it is too much hassle to stop them.

-Super slow. - Need to talk with agent every week for…read moretroubleshoot. - Come easily to grab your money and providing poorest service. - Force costumers to change their router and modiums with high monthly charge. - Hour or two hours wait time if you need to cancel service. - Better not to connect. Always be aware with them. -Zero rating from me

Spectrum and AT&T are the only other feasible options here in town. All the others offer far…read moreslower speeds, according to (admittedly biased) review websites I've seen in a google search. They both pale in comparison to Wow. Wow is reliable, somewhat cheap, and fast. AT&T wasn't reliable and Spectrum cost way too much money. Honestly, though, I wish there were other options. I hate paying nearly $100 a month just for internet when most countries in the world give it free to their people.

They sent me a dvr that I never asked for and expect me to either use it dor a service I didn't…read morewant or do their job and drop it off at a UPS store. You cant even talk to a person, you have to chat with someone who may or may not be an AI bot. Assholes. When I move out of my apartment, you are gone like yesterday's trash.

I'm confused what star rating to give Verizon? The store at this address is fine. It's clean…read morecompetent. The location is convenient and it has private parking lot with ample parking. However, our experience from switching over from AT&T to Verizon has been awful We had two phones that Verizon delayed activation because despite us having our proof of identity via our drivers license and lots of others, their system wouldn't let us initially get a phone and that was after waiting a few hours. With lots of additional legwork and jumping through unnecessary hoops of fire to complete this task, we finally did it all newly purchased Apple iPhones for users. That should be easy, right nope,no it was not We also were supposed to get free phones switching over Our phones. We were given the wrong communication about what models we're going to be acceptable so what we initially thought we were returning and we couldn't turn in so then became the scavenger hunt for the proper phones. Which we couldn't remember the old Apple ID for so they wouldn't transfer. Currently, it seems like we're stuck purchasing one or two phones because we can't find the Apple ID information which is completely frustrating and disheartening and it makes me lose faith in both Apple and Verizon However, the people at this location seem a little more knowledgeable than the people over at Best Buy, which is why we are now focusing on coming to this brick and mortar Verizon store versus a kiosk across the street that has a sales associate that's supposed to be managing multiple carriers. I strongly advise anyone reading this who wants to deal with Verizon to come to this or this type of brick and mortar store versus an agent at a different big box type of situation such as target Walmart, Best Buy that deals with multiple carriers and multiple carrier products. . You will get better service here and have far less frustration.

People, when purchasing a new iPhone PLEASE go directly to the Apple Store. This is the worst…read moreservice ever. I purchased my new iPhone and got it via mail. Unfortunately I was NOT able to get it activated so I took it to the store where the item was purchased. When I told the representative what my situation was, she immediately advised that they could not help me and sent me to the Apple Store. When I went to the Apple store, I was advised that it's an issue with the SIM card and had to return to the Verizon Store. Had the representative at Verizon first try to resolve my situation, I would have NOT wasted over 1.5 hours going back and force. Moral of this, if you're buying an Apple , go directly to the source as they are able to provide you with all carrier plans and provide you with their best service. This location "thumbs down!"

AT&T internet service (to be polite) stinks. They sent…read moreletters to us to us saying we had to upgrade to fiber or they would cancel us. So, on two separate occasions, we waited around for them to come and upgrade us and both times they got here and said they couldn't do it. Why? Because they didn't have fiber available in our area. So we called AT&T and they explained that we were on a hold list and would not be terminated. This was several weeks ago. This morning, without warning, we are without service because they terminated us. When we called and found this out we said we'll have to find a different service. They said "you do what's best for you." We aren't even sure we can be reinstated. Nice. No internet.

You will not get the speed you pay for. Experienced several outages and wifi would often only work…read moreintermittently. Stayed on the phone all the time with customer service which I think is from an overseas call center, always a foreigner. Service request are always slow with a 4 hour window for arrival. You pay cheap prices and that's what you get, and cheap product.

This Company is terrible. Their equipment that connects to Netflix on my TV quit working and they…read morewill not fix it. They also lied about the problem. Making it worthless like the Company. Don't use this Company under any circumstances.

Poor customer service. Attempted to cancel 4 x over the past month, each time on hold for hours…read more Still not canceled. Cancelled any further payment.