Problem was addressed and the association took the action necessary for me to continue. Apparently I wasn't the only person.

Dear Spectrum Mobile Porting Department, I am writing to formally file a complaint regarding the ongoing delay in porting my business phone number. This delay has been significantly affecting my business operations and has resulted in lost income due to missed customer calls. This delay has caused serious disruption to my business, as customers are unable to reach us reliably. Number porting is a regulated process and should be completed within the standard time frame but 3 weeks later we still have issue with you. The extended delay and lack of clear communication have created financial and operational hardship for my business. read more

They bamboozled me into getting their phone plan, on the premises of paying less monthly. To only turn around and charge me more than i was initially paying later down the road! Dont fall for it! Crooks! read more

Spectrum's television is often shows a 'buffering'. As I write this, the television service is completely down. I am schedule to have AT&T installed. read more

I waited in line for 10 minutes before another. Customer told me that there was a sign in place. During that time at least two other people got ahead of me in line. yhe manager and another employee were in a computer instead of help the customers in line. read more

It's up and down. But for the most part I'm pleased with the service. Looking for ways to reduce my bill. It just keeps going up.. read more

Corporate abusers. I don't blame the customer service people. They were pleasant enough, but the corporate policies are predatory and designed to maximize profit while abusing the customer. I was charged for my internet "subscription" after I switched to Breezeline and cancelled and received confirmation over the phone in Dec. 2025. I noticed an intent to auto-bill me on March 1, 2026, and realized they had never cancelled my internet account. I was able finally to get to a "customer solutions" specialist, Scott, in San Antonio, Texas,who did a good job escalating the case, but this should never be a policy they hold officially as a company. Once, someone stops using your service, or disconnects, you should either be forced to notify them or stop charging. read more

Internet is extremely inconsistent and regularly goes out or loses 70% of strength and speed at least every month and outages lasts hours and hours. read more

I've been on Spectrum for YEARS and just made the switch from cable to streaming. The new service is much cheaper, BUT they will not apply the new rate until the next billing cycle. I have 2/3 of a cycle left and they will not issue me a credit for that time frame that I am under the new service. read more

Poor service. Retched customer support. Apathy amongst support staff. Much better service available through other providers.

we live in Johnstown and our WiFi is constantly down! spectrum does not credit our bill this is ridiculous why am I paying 260 A month? I heard T-Mobile is the route to go! I have kept this company for years and they have only taken 5 dollars off twice after ten years of business! read more

Spectrum is the best!!!..... well, only if you love random internet "outages" twice a week. And I'm no I'm not exaggerating. AT&T was my last internet provider before this and I didn't have ONE single issue for 3 years. Absolute disgrace from Spectrum. read more

Spectrum is absolute trash. I've never had an internet provider with outages this frequent--pretty much every other week. The "updates" are inconsistent at best and misleading at worst. Completely unreliable. I don't expect anything to change from this review--it's mostly me venting about how garbage they are as a "service" provider. I've been running my hotspot all day. Thanks, Spectrum, for being as lame as it gets. read more

The worst ISP I've ever had the displeasure of interfacing with. Moved to a new state, chose them for fiber - got .0.5megabits down without some remote reboot. Then my brand new account was flagged for fraud based on my rental address that they demanded my social security number to resolve. Stay far, far away from Charter Spectrum. Vote for competitive internet business policies. Kick monopolies to the curb. read more

Spectrum is quite literally the worst internet provider I've ever had. The service never works, and their "slower" internet during congested times just plain doesn't work. The internet is so bad I will NEVER consider buying it again. This is NOT an internet provider you want to use. My house is a dead zone for my phones cellular data, but that still manages to work better than spectrum internet ever does. I once tried to get the internet to work (unsuccessfully) for an HOUR. I also recently replaced my router in hopes it would fix it, and it definitely didn't do anything. It was a scam and a waste of money. Do yourself a favor and get AT&T or something else that will actually work. read more

I've had nonstop internet problems with Spectrum for over two years, all due to a known issue with the node that services my area. The technicians who come out always acknowledge it's the node, not anything in my house--but customer service never does. They act like every call is a new issue and refuse to escalate anything until a technician comes out first. This means I'm constantly forced to schedule technician appointments, even though the root of the problem is outside my home. While the techs do show up (credit where it's due), I've had to take time off or rearrange my schedule countless times just to let someone in for a problem that's clearly on Spectrum's end. Meanwhile, customer service is no help at all--uninformed, unhelpful, and often rude. It's incredibly frustrating to be stuck in this loop with no resolution, just the same excuses over and over. If you have any other option for internet, take it. Spectrum has been a huge waste of time and money. read more

Spectrum mobile is absolutely disgraceful customer service . They have lost my mobile and I contacted them to ask why they have still billed me for a phone that is lost in transit to me . The answer from customer service is that as I signed their terms that they would start billing after 7 days irrespective of whether I received the phone they had every right to bill me . Oh , she also told me that it was not their fault but FedEx who lost the phone so not a Spectrum issue . I had to call again as she put the phone down on me when I asked for a supervisor . Worst customer service call centers . Avoid them at all costs !! I'm read more

My brother who is disabled recently came home from the hospital and had bills in his mailbox. I knew he couldn't pay them so I offered to help. I brought his Spectrum bill home with me and called them and tried to just pay it over the phone with my credit card. This was a huge deal for them they absolutely wouldn't allow it since I'm not on the account. I asked to speak to a manager and a woman named Kecia came to the phone. She was just as ridiculous as the first person and very rude. Every time I tried to talk she would talk over me. It was a horrible experience. I would not recommend them. read more

Most people already know Spectrum Cable is a ripoff; but I want to add one problem: they automatically add expensive services to your account without your permission. After trying to get an itemized version of my bill, I found that they added Disney-plus and Paramount to my account; I did a Chat to ask why, only to be told that it was "added through the app." They deleted the extra $6 for this month, but would not delete it for three previous months. I suggest people take a hard look at their itemized bill. We are cutting the cord very soon, and have apparently been paying for services we did not request. This is an unscrupulous company. read more

Absolutely the worst customer service ever! AT&T is better and i cannot believe I am saying that! I had service tech come out and do Absolutely NOTHING and then tell me everything was fixed. Guess what, it wasn't. I spoke to management who promised me someone would be back out today, only to be lied to. When I called back to complain the rep I spoke to was rude and cussed at me!!!! read more

My wifi and cable service has been down for over a week and they've had no urgency to fix it. Ive called multiple times and every time I've been given the run around about how someone will be out shortly to take care of it. They are still expecting I pay full price for a service I'm not even receiving. I would recommend using a different provider. read more

They sent me a bad phone. I'm paying 13000 and it don't hold the charge. They said they can't help me the only thing I can do is get a hold of samsung because samsung sold them a defective phone and they sold it to me. Samsung said I would have to send it back to them for them to try and fix it, and that I would be with out a phone for 5-7 weeks. Go to Verizon... I was with them first, and when I had a problem with my phone they sent me another one, and when I got it then I sent my messed up one back... I did not have to go without a phone.. I will be leaving spectrum and going back to Verizon. read more

this company has gotten to be the worst! my service been down for hours and no end in site wouldn't be so bad if it didn't happen on a regular basis. they give you no info on a time or a reason. my neighbors all have internet and they prolly get theirs from Sammy's discount internet service for 10.00. oh yeh my bill increased by 15.00 what happened to the locked in price it's only been 4 months and I'm paying almost double now. def gonna go to another provider one who can give you real time answers. read more

This is not for this store, but for spectrum as a company. Their rates suck and they only give you "deals" if you bundle and that only applies for a short period. If you decided to leave their service you get sent, what feels like daily, mail advertisements to try to incentivize you to come back. I just called a phone rep to ask them to remove me from their mail and they proceeded to tell me there isn't one and that they just mail everyone in the area. How the hell is EPA not all over them from the amount of paper they are wasting??? Not only did this rep lie, because there is a way to request to be removed from their mailing list, but they also just illuded to a rediculous amount of paper being sent out by this company all in the name of advertising. Please if anything get this company to stop wasting paper and trees! read more

Near the beginning of the pandemic I needed to exchange some equipment and went to the location at Gowdy Field between Grandview and Italian Village. I guess it's closed or it's no longer allowing customers into the building. Saturday found me troubleshooting an error on my DVR and after unplugging it and plugging it back in, it had no power. So I called customer service and they gave me the option of having a new DVR sent to me via mail which would be at least 3 days or making me a reservation at a store. Naturally, my preferred store didn't come up in the listing and my choices were this one in Italian Village/Short North, Easton, and Worthington. I chose this one because it was the closest. Of course, I was running late for my 11:20am appointment. I found metered parking available in front (it takes coins, card, or can be paid via an app) which was a score! One person was already being helped and when I was beginning the sign-in process at the front tablet, another employee walked towards me and asked what I needed help with. I abandoned the check-in process and followed him to his register in the back portion of the store. There were no exact models of my DVR, which was less than 5 years old, so he checked the models available in the shelving units behind him to make sure one would work with my tv. I know it's unpopular to say you have a Sony Wega tv from the 90s with an hd projection tube but it's 200+ lbs, it works, has good picture quality still, so I'm only getting rid of it when it dies because I will need to hire piano movers or someone else to take it to a dump. lol The store was clean. Really empty since there were two people working; one in the front and one in the back. Lots of 6-feet distance markers on the ground, and when I left there were 4 people waiting to be helped. read more

Bait & Switch!!!! They do not honor their !1500 Agreement per line!!!! Be Warned!!!! You don't find out all the details until they have you!!!! read more

At termination of services, Spectrum charged for the next 30 day billing cycle when the service was terminated on the 4th day of the cycle. Gives the sensation of fraud by billing for services not provided. In addition, my company received conflicting responses from Spectrum personnel involved in the termination process. read more

Service was fine. Ran through the promotional period and they raised the price. I called about getting it lowered and was basically told, "too bad, that's the price". I got another provider and called to cancel. Got a "customer retention" person who told me I didn't know what I was getting from the other service and I should "read the fine print". Basically told me I was stupid. Good way to keep customers. BUT. Turns out he was right about reading fine print, except it applies to Spectrum. I cancelled the service 6 days into the new billing cycle. Reasonable person would think that they owe for six days service. No. FINE PRINT for Spectrum. They're a "subscription service" and they bill for the whole month whether you use them or not. So read the FINE PRINT on your Spectrum deal. Buyer beware..... read more

They have the worst service ever and getting worse every day rud customer service they lie and tell you that you have to have and pay for service that you dont need to make things work better. Just to find out thats a lie. That was in December its only May and the internet has never been better. So they want to send another tech out for what to sale me something more. Im so tired of this its time to stop believing them and move on. If your picking internet service dont choose Spectrum. read more

Need a zero stars. Spectrum forced me to change my internet plan because "discontinued" but offered me a 49.99 all included wifi modem 300mbs plan for 12 months. Ok.... my plan has changed 3 times maybe more. I even am being charged for a wifi plan it clearly shows on my account, I don't have. My bill in under a year has raised by 20+ dollars . In addition they refused to upgrade my equipment which has been in my house over 10 years, closer to 15. Never increased speeds, changed my plan back to the plan I had 100mbs, and charged me 10 for advanced wifi service which my old outdated equipment isn't even capable of. I decided I'm not calling them, I am going to return the equipment and change provider. They are a very dishonest company which needs to be shut down. read more

Cian Daly a field agent lied about pricing. He had my phone as he assist me in setup the accepts the terms conditions and proceed to deletes messages afterwards While talking to billing I advised the charges are valid because I accepted terms via messages and I have no clue what they're talking about. read more

Spectrum has no boundaries when it comes to soliciting. They have shown up at my door repeatedly even though I have a no soliciting sign. Tonight they claimed to want feedback on why I cancelled my service 4 YEARS AGO. They have previously been at my house as late as 9:30 at night, rang the doorbell then hung a flyer on my door and left. I would rather go without internet then use them. If I could give no or negative stars I would. read more

Spectrum is an absolute joke! If you can go with anyone else I would. If you move and take your equipment with you like they tell you too then make sure you check your bill. They will try to charge you $59 And bill it to your old address. I have had issues from this to firewall being down to paying for a top service and getting less. when you call in they will keep you on the phone for 20 minutes trying to talk you into their cell service. Do not recommend that either have lots of friends think they are saving money and phone calls drop. There employees don't even use it and it's heavily discounted for them. read more

Spectrum is absolutely the absolute worst internet provider After 30 minutes of a horrendous customer "service" involving both a low-level representative and a "manager/supervisor" --who has no qualification to call herself manager/supervisor-- I simply had to cancel my service with Spectrum. What's even worse is they ripped me off and charged me for a whole month when I only used their incompetent service for 1 week. Stay away from Spectrum !!! read more

not cheap but easy setup and cool staf, I don't feel pressured to buy something I don't want and got what I needed

was supposedly "locked" into a fixed rate for biz internet and phone. upgraded to the new I phone and was assured the only thing extra I would pay was the phone cost per month. next bill.......was completely booted off my "locked" rate and my bill jumped almost $60 extra a month for internet! I called for resolution and they would not help or remedy the error! basically told me this is "just the way it is" I closed my account and would not recommend service to anyone from spectrum! read more

Not dazzled so far. 1. I've had Spectrum Enterprise before it was even Spectrum, since 2008, fifteen years, but I still was hit with a "new account fee" for changing from an Enterprise internet account to a Personal one when I changed jobs. 2. Sitting here looking at my first bill for the "new account fee" and first month service, over $80 (internet only), which arrived after I had service for less than a week, and I've already had a four hour outage. 3. Service tech had to come out to solve a slow connection issue, which he did perfectly, but also pointed out I received the old style Arris modem, not the new equipment a new account should receive. Which makes number one even more aggravating, knowing it's just a sham fee, and not really offsetting the expense of the equipment. Needless to say, first good offer I find I'm probably going to end my 15 year run with Time Warner/Spectrum. read more

​Due to spectrum employee adding t.v. Cable without my consent. My 28.37 internet is now $55 and you guys won't let me change it back. Things that are your fault I shouldn't have to pay for. Just because I ask about something doesn't mean I want it. What's the point of customer service if my problem can't be fixed? I thought switching back over with you guys would be a different experience. But it seems to always be some hidden charges or changes. I have the $0 service that you guys are advertising in the mail. I'm not sure I've received any $30 credits. I was told my credit covered my late fee but when I called last week I was told if I pay by today I wouldn't have a late fee. All spectrum workers should be telling me the same thing not different. read more

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great service from your technician Derrick Girice in Columbus very polite and knowledgeable and bery quick

I cancelled my mobile service 1 week into my billing cycle expecting a partial refund. I was later informed that they do not do prorated refunds. This is the first time I have ever experienced this when cancelling any type of service. read more