We had an issue with our main refrigerator and went to Lowe's here in our small town. Their…read moresolution was to sell us an new refrigerator. I wasn't convinced and called the folks at Herald's. Instead of trying to sell us anything, they put a repairman, Curtis, on the phone. After what I told him about the refrigerator, he diagnosed it and told me he'd order the part and have it installed in a couple of days. Their service, kindness, and professionalism was impeccable. The refrigerator is humming along for about 7% of what I would have paid for a new refrigerator. If you live in the Mount Vernon, Ohio and surrounding area, and you need a repairman, or a second opinion, come to Herald's. They'll treat you right.

We just experienced the finest customer service that we have ever had. We bought a refurbished…read moredryer at Herald's and probably would not get delivery until the next week. There as a nice young man behind the counter and he said he would bring it up later that day, which he did. It was T. J. Franz and he told us that he and his wife would officially be the new owners of Herald's on April 1st. His business philosophy will be customer service when it is possible. If you are interested in buying what they sell, please give this young couple a chance to sell and service it for you. The good staff will mainly stay the same and will share his goals. We wish T. J. and his wife much success with their new business venture. He really came through for u Susan Huggins/Fredericktown

My laptop crapped out on me on a Monday and I took it to them that afternoon. They diagnosed it on…read moreWednesday, got my approval to order the part that day. Part came in Monday and they immediately fixed it and called me. Back up and running great! Thanks Guys!! Earl

IPhone issue - just needed a new screen, not new other more expensive hardware as I feared. -…read morefixed in 1 hour. Works great.

Sadly, this place went from the best price in town with bright help to unreliable. (It is the best…read moreprice and I suspect the talent is there.) A much-discussed part was not ordered, and then an inferior component one, that the owner had earlier advised against, was re-suggested in its place (...at the same price). The owner also tried to have me pay for the part ahead of time.

I had no idea what was wrong with my laptop and they show and told me…read more it was as simple as a new charger cord and no issues since and when I tried to pay they refused to take payment until I made paying a issue ,great place and even better service.

OUTSTANDING SERVICE! I am beyond impressed! Polite, friendly…read moreand very patient. I called to discuss an issue with a custom built PC and 30 minutes after the phone call, Advanced Device Repair was on site and working on the fix. I will only contact Advanced Device Repair in the future. More than fair pricing! The absolute go-to for technical support.

GREAT Service! Daniel was able to bring my PS2 slim back to life by replacing the laser and drive…read moreassembly. He was very easy to communicate with and transparent about his experience with this device, and gave me a No Fix, No Fee guarantee. Glad to say it has read every single disc I've tried! Looking forward to enjoying my retro collection for a long time. Highly reccomended!!

Out of towner here. On the flight to Columbus, the charging cord to my iPad broke off leaving a…read morechunk stuck in the charging port. I was given a price on the phone & told that he'd fix it in 10 minutes. I took it to him and like magic, he got it done quickly & professionally. Extremely nice gentleman doing an honest days work!!! Thank you

Came in for a broken phone screen that I had been trying to get fixed for a bit. Immediately got…read moreservice and was done very quickly, all for a third of what apple was going to charge me. Came to get my phone fixed and stayed for the conversation and customer service, would highly recommen.

I used their website to make an appointment after work on a day I'd be working in Columbus since I…read morelive over two hours away. Received an email confirmation asking me to have the courtesy to call if I couldn't make it. Showed up and the store was closed even before the time stated on the door. No answer when I called. Wasted trip, still broken phone screen.

We made an agreement for them to provide a high quality display, but they did not honor it. They…read moreshowed no respect for their customers by refusing to fix the issue. It is clear they are not the experts or professionals they claim to be. Instead, they are hustlers who stole my money. They will likely do the same to others. I strongly recommend finding another store with professionals who know how to treat their customers and deliver quality work, not scammers like these. I have all proof (picture, emails, and videos)