I recently purchased two iPhone 14s from the store for a total cost of over $1600. I inadvertently…read moreleft one charging cord at the store. The cost of that cord was over $30 from the store. (Only 7.99 on Amazon, btw). It took over five calls to reach the store. Once I finally reached someone at the store, he told me he was not allowed to mail anything from the store. I asked if he could simply take the cord home with him and drop it in an envelope to me and he said that he couldn't mail anything because he lived in an apartment. I've spent a lot of money with Verizon over the years and this is an incredibly poor level of service.

Just not the best customer service, and they sell defective products. Spent sixty four dollars on…read morean iPhone m works chord and car charger that I urgently needed for business, only to be struggling with intermittent charging or literally not working in my brand new Hyundai usb charge port. Went into a different location and got a ventev iPhone chord that works perfectly. I felt like the store manager thought I was an idiot and that there was a problem with everything else but the crappy chords they ripped me off on. It's stupid but attitude sucked and it made it all that much worse. Okay done ranting.

Very disappointed in service-overcharged me on screen saver and would not program my phone`- went…read moreto 21st St all I needed to do was change out the SIM card -if I had bought my screen saver there it was $10 cheaper will never go back to the Heath store!

This is without a doubt the most mismanaged Verizon Store ever. I think the issue is bigger than a…read morelocal manager however because I have experience the same horrific service under different managers. Slow and understaffed! Saturday I waited for an hour and a half before I was able to see anyone. I watched while CSR's sauntered around like they were on holiday while I saw 15 or 20 people walk out! It was unbelievable. As soon as I get my etf reduced some I will be returning to AT&T. The manager said it was unusual, but it has happened numerous times to members of my family.

Apple iPhone 16, screen cracked, called around. Up to $320. In and out of this nice gentleman's…read moreestablishment on High Street/OSU Campus in 20 minutes with a new screen that works great.

Great little repair shop! They have incredible prices on repairs and accessories and do a wonderful…read morejob. Went there to have a phone screen fixed and I got the phone back in under 20 minutes in like-new condition. Very good customer service and will be back for all future phone repairs!!!

Haley is the most exceptional associate I've encountered with any brand. Her level of expertise,…read moresincerity & kindness is worth the visit to Heath.

Worst customer respect from charter spectrum to a long time customer and general public . They cost…read moreme $2000 because of their negligence of following code on line height over public road . A truck caught their cable and ripped electrical service off my house , Trucking company sent adjuster out and found that their lines was almost 2 feet under code and refused responsibility for damage stating Spectrum was at fault by not meeting code on line height over public road way . Filed with Spectrum and fought them for 3 months and they admitted lines where to low but refused to pay for damage stating I should have reported low lines , So they are telling me I should know code and police their work ! pathetic company and no respect for public . Lines are still to low

OUTSTANDING SERVICE! I am beyond impressed! Polite, friendly…read moreand very patient. I called to discuss an issue with a custom built PC and 30 minutes after the phone call, Advanced Device Repair was on site and working on the fix. I will only contact Advanced Device Repair in the future. More than fair pricing! The absolute go-to for technical support.

GREAT Service! Daniel was able to bring my PS2 slim back to life by replacing the laser and drive…read moreassembly. He was very easy to communicate with and transparent about his experience with this device, and gave me a No Fix, No Fee guarantee. Glad to say it has read every single disc I've tried! Looking forward to enjoying my retro collection for a long time. Highly reccomended!!

I walked into the store yesterday afternoon and was never greeted the guy was helping a girl and…read morethey looked at me but nothing not be with you in a moment just ignored me I walked the whole store and just left I need a new phone but I guess I will go to T-Mobile or Verizon where I can get some kind of service

Incompetent. Long standing customer and have never experienced such inconsistent communication. I'm…read more100% sure they are unaware of what their job really entails. Sadly will never make the mistake of choosing this as a viable option for anything related to our wireless services.