9/28/2020 Completely professional and accommodating. My friend was trying to switch an iPhone that I gave her from ATT to Verizon. The Marysville Store especially Rachel and the manager went out of their way to correct a very frustrating situation. This was after visiting 3 other Verizon stores and several hours on the phone with Verizon, ATT and Apple. Thank you so much for correcting this situation. read more

I went in to switch from a business plan to a personal plan. Tim went out of his way to ensure I would avoid any unnecessary fees. Thank you Tim for making the process go so smoothly! read more

It's a cell phone store. The people are knowledgable and patient as i switched my whole family from sprint to verizon. They even accepted all my old sprint phones as trade ins toward my upcoming monthly bill. read more

Deceptive practices including untrue statements regarding upgrades and associated costs. Would not provide a refund during the "worry free" return period instead pawning off to the call center which could not offer a full refund. read more

Good store! There is a little bit of a wait, but people are coming in left and right. People there are very smart and can do very much!

The customer service at this store has gotten worse than it was two years ago. We decided to get phones for our three kids. Given our experience at this store before we decided to place the order online and chose the in-store pick up option rather than waiting two days for them to ship. Before placing the order it said pickup would be available in two hours after placing the order. We had to create three different orders on the website because every time we went to check out, we were told to call Verizon to have them verify some info (I assume because we were buying three phones). But after getting the info verified the web shopping cart with our phones expired and we had to start over. This happened twice before the order finally went through at around 4 PM and the website said pickup would be available in about an hour. We were eating dinner at 5 PM so we didn't get to the store until around 6 pm. After telling the customer service rep why I'm there and answers a few of her questions, I wait a few minutes, and the manager comes out to speak to me. He says they haven't received the order, but can see the order exists with a hold on it. He asks me if I had any problems with the order and as I'm explaining the above, he cuts me off and starts to tell me I shouldn't have come in until I received the email that they were ready. I told him what the webpage told me and there was nothing indicating I should wait for an email before coming in. It said the order would be ready in about an hour. He then proceeds to give me a lecture about what I should have experienced. I decide to just stare at a accessory display as I have no idea why he would do this to a customer. My staring away seemed to motivate him to lecture me more, so I finally speak up and say "please stop... I can't do anything with what you are telling me. I didn't experience what you said I should have experienced, and I can't do anything to fix it. Please stop telling me this stuff." He then switched gears and said he's going to try and figure out what's wrong with my order and look into why I didn't have the website experience he thinks I should have had. I said "great! that sounds awesome. I would really like that." But then he said he will do that, but I don't have to be so "snarky about it". At that point, I walked out. Lecturing customers and calling them "snarky" to their face.... does that actually do any good at all when dealing with customers? Who taught that guy that that is good customer service. Look I don't care if he doesn't like me. I don't care if he thinks I'm snarky. I know I'm not a likeable person. I'm an introvert and don't like social interaction at all. All I wanted to was to buy three $549.99 cell phones, and I don't know what's wrong with Verizon's system that my order has a hold on it. I can't fix whatever it is that's keeping the sale from closing. Lecturing me on what I should have experienced and calling me snarky because I finally told him to stop did NOTHING to fix the problem. It just sent me out the door. When a customer wants to buy three phones, stop focussing on what's wrong with the customer, and focus on what's wrong with getting the sale closed. read more