Went into my local spectrum store to apply for the Affordable Connectivity Program offered thru the federal government. I felt fortunate to get the actual manager of the store for my customer service needs. I told her what I wanted, gave her my ID and address.She put the info in the computer and said "You are approved". Great,got everything set up and decided to change phone service as well to get the "Free" promotion, walked out of the store confident that we had been told solid and correct information....BOY were we wrong....what the Manager of the neglected to tell us even though I was "approved" in the store by the manger that Spectrum head offices would take 2 months to determine my eligibility for the ACP program and during the time we would be paying full price for both the phone and internet services AND to make things worse Spectrum NEVER gives credit or refunds after the corporate offices determine my eligibility two months later even though THEIR manager "approved" me day one in the store. Spectrum has found a way to take advantage of people like me, disabled,and get away with it. I have filed a complaint with the FCC for Spectrum deceiving business practices......I feel a class action law suit coming up.... read more

Just switched to Spectrum for mobile, internet and Landline phone a couple months ago and couldn't be happier so far, seem like they have really stepped up their game, Ricky Shinkle the local rep was great too. read more

This business deserves no stars from me as I was paying for a parent who died the night before the start of a billing cycle- I returned the equipment and cancelled the next day. They billed for the following month and when I called they said there was nothing they could do and that I had to pay for the month. Such poor and thoughtless customer service. Oh and by the way the months that he had it were filled with misinformation about the channels he would get with different packages. - P. Mcvey read more

Spectrum, like all Internet Service Providers, steals from it's customers by providing terrible Internet service. My Internet does not function at all for at least some portion of every single day. They send technician after technician out to resolve the problem and there's never any resolution. Would you continue paying AEP if your electricity were down a portion of every day? This company is engaged in fraud by charging fees for services it cannot provide and then preventing customers from recouping any meaningful amount of the fees charged when they don't provide the agreed level of service. read more

If I could give negative stars I would. Worst customer service ever. I ordered and canceled service within a week, sent my equipment back. I never established service but yet I got a bill for 250$. I have spent countless hours on the phone with these crooks and have gotten no where. When I ask why the bill for service never established, they tell me they never got the equipment. Why would I keep their equipment if I wasn't going to use their services? They can send me to collections and suck it! read more

Time Warner Cable is the worst. I recently bought a vacation home at Indian Lake, Ohio. The previous owner left his equipment and called me to say that he could not turn off his service with TWC until he could get back in, retrieve his equipment and return it to TWC. I suggested that we just switch the service over to me and I would just assume his bill. Easy peasy right? Nope. He called TWC. I called TWC. Then he called again and was told that we could do this and all I had to do was go to my local office show the paper work that I bought the house it would be done. Yeah....that didn't work either. The two ladies working there said the previous owner and I had to both come to their office, stand before them and sign documents. I said why can't he call verify his identity (they always ask many questions when I call to verify me) tell them to turn it over to me I show them I bought the house and be done with it. They said they couldn't do it. Then they suggested that we get forms to fill out and meet up to have them notarized and then bring them back. I said forget it. This should not be that hard. The previous owner lives 2 hours from here, BTW this office always has 2-3 people working in it but they close the office every day from 12-1 (you know when most people have lunch and can do business) so that everyone can eat lunch together. I then went to work and called customer service 2X and both times I got an agent that I could not understand. I then thought I would get on their website and do a chat because at this point I was so frustrated I just wanted to cancel my regular service at my main home. I wanted to know what if any cancellation fees would be involved if I cancelled my main service. After several questions I think I can cancel at anytime but still not really sure. I then asked for the name and address of the CEO and was told they don't give out information on employees. I then said OMG I didn't want his home address I wanted the corporate address. He then said he couldn't give that and cut off my chat. I then set up service at the vacation home with the local phone company $30 less than what TWC was charging the previous owners. read more

So tired of over priced fees! I have 3 accounts with them and they are now offering new clients a cheap rate, but will not give me a discount. I have home service and 2 business services and I am not qualified for the bundle service! Wish I had other options, what happened to having a choice. let me say this company is not my choice! Stuck paying them $299.78 a month and they tell me I am getting a great rate? I can however, cancel my service for 31 days and call to get signed back up for the cheaper rate. read more

My internet got shut off in the middle of the night. We always pay our bill on time and called in the morning to figure out why. They told us there was something wrong with the line outside so they shut it off and that a tech would be out somewhere between 3-6pm. It is 9 pm now and still haven't seen a tech and still no internet. I'm still confused and frustrated as to why my internet was shut off in the first place, with no notice at all. This is the worst customer service I've ever experienced!! read more

I just got spectrum Cable/Internet on September 1. September 9 I received a bill for $165 and some change! I merely called asking why I got a bill so soon and it was due in September?. Looking over my bill they charge me for an Apple TV which was $180! I never got I also was charge for two DVR pieces of equipment I only had one, they charge me for phone service I don't even have a home phone! Altogether they were charging me an extra $60 a month!! When I called in to try to question the representative was absolutely one of the rudest people I've ever spoke with in my life! He use the words " "don't you even" Subtract those don't you even talk like that he was very rude! I asked to speak to a manager he asked me why I told him because he was not answering the questions I was asking he was very frustrated about that! I also advised him if I got a call back he would receive a terrible survey. At that point he pretty much hung up on me. I called spectrum again today 10/17 to ask what my final bill was after all the deductions because I was never advised. This spectrum representative was worse than the first when she was very rude, very rude I had just been on hold for 25 minutes and she kept repeating herself as I'm trying to talk that she can't hear me! I ask her if she would be quiet for a minute and try to listen she would hear me. I again I asked to speak to a manager, again, I was ask several times why do I need to speak to a manager? All I'm saying is I was told one thing and I was charged $180 for an Apple TV that I never received a DVR I never received phone service, I never ask for. I would never recommend spectrum and I hope people are looking over their bills every month! Especially if you have spectrum TV. FYI they could use some training on customer service! I hate spectrum I will be looking for another cable company read more

New name, same horrible customer service!! If I could give them a 0, I would!! We switched to Spectrum (TWC), from AT&T, due to their 100mb internet speed. What we got are frequent outages and the privilege of speaking with rude customer service techs that are only capable "resetting" my modem (which only lasts for a few days......I've called 4 times in 4 months). Last time I called (a week prior), the tech said they would send out a new modem....it was never sent. They had my info wrong in their system (wrong drivers license #), so in order for them to correct their mistake, I need to drive to one of their offices and show them my ID. Mind you I was told this after spending 35 minutes with the "tech" on the phone reseting my wifi password, reseting the modem, and answering every other question they had about my "top secret" account. So suddenly, at that point, it became a big issue and it was too risky for me to verify my info over the phone. They just let me do everything else without the "correct" driver license #??? Save yourself a headache and don't choose Spectrum. read more

Without a doubt the worst cable provider in central ohio. Their phone reps are as courteous as can be, but their apologies can't make up for missed appointments, faulty service and high prices. read more

Spectrum is an absolutely scam and has been a nightmare for me over these past 48 hours of dealing with them. Word of warning; if you have basic cable now, really think before calling Spectrum for an upgrade. You will NEVER be able to cancel and go back to basic (direct plug-in without a cable box). They literally cut your line and split it so if you ever cancel your cable though them, all you get is a black screen. The cable cord coming into your house will be worthless. They also don't tell you that you are permanently saying goodbye to all of your PBS channels. It's a total racquet!!!! A monopoly of greed that obviously is hell bent on denying people of the only quality television left in the United States, PBS. I regret ever calling to try to save $20/month. Not to mention; they're equipment doesn't even work! It's only been 2 days and I've had to replace my cable box 6 times and it still doesn't work. No TV, no Internet. Six different boxes. Even the Cable guy told me all the boxes he installs are junk. They're all refurbished and he usually tries 3-4 boxes before he gets one to work. Oh, Oh, and the customer service rep, when I called last night after my cable went out again, answered the phone with "YO-" then proceeded to sing into the receiver as I was telling her my issue. Yeah...this company is an insult, a joke and I foretell a class action lawsuit in their future. read more

So, They managed to remove my review. How about that. Time Warner refused to help me suspend internet service for my daughter's account. She has been in the ICU for a couple of weeks. She can not talk and give me her Magic Pin Number. The responded to my post and told me they would help me. They did not. Same issue. Will not stop service unless I have PIN number or leave ICU to go to the local office. Then they said they would call me on Tuesday and they did not. No Surprise. Funny, the bank handled everything on the phone without any magic PINS. Don't give me your security BS. If I can handle banking, I should be able to suspend internet service for someone so gravely ill. Time Warner Cable is the worst most heartless company ever. read more