While trying to report a low hanging cable wire, your AI is no help. It keeps sending me to a tech,…read moreI'm just trying to report an observance of a possible problem in the making of a low hanging cable in my backyard that may cause me a future outage at 325 West Perrin Ave., Springfield, Ohio. Your AI, is no help at all and does not reply to any of my inputs to the problem at hand.

The lines in your store are rediculous. Both times I had an exceptionally long wait. I tried to…read moreupgrade over the phone, but that person diddled around for over 10 minutes and did not seem to know what they were talking about.

I have had Spectrum for about two months. I had an outage a few weeks ago but it came back shortly…read more They provided updates and information as the outage progressed. But this most recent outage has been already ongoing for almost 3 days and no updates given. I reached out to agents through phone and chat and no one has any information for a seemingly major outage. All they can do is just say I will get credit, which only compensates for time missed, but still I have to work around the large inconvenience of not being able to access internet for almost 3 days and no hope to get internet back any time soon. And the credits don't feel adequate for the extended period of no service. As an extreme example, if my service is down for the whole month, my bill becomes 0, am I expected to be okay with that outcome because I'm "not paying for the down service"? How is that okay? Overall terrible experience leaving me in the dark and not satisfied about the service at all.

Joey was absolutely amazing and got me an IPhone 17 pro max thanks again my guy! It didn't take…read morelong to upgrade and it was very easy and smooth process

After being a loyal customer for over 20 years, AT&T would not let me cancel after I lost my…read morepassword information. This speaks volumes about the integrity of the company. They then sent me to collections after I cut them out of my bank account. Their corporate office is embarrassment.

Although I have a "no solicitors" sign clearly marked on my property, I was in my garage repairing…read moremy lawn equipment. An ATT U-verse rep named LAWSON came up to me on my property and asked if he could talk to me about ATT. As it was a hot day and I was in the middle of a project, I asked him if I could finish what I am doing. He said, just because you are a RACIST, you don't have to cop that rude attitude you WHITE DEVIL. I told him I taught at DUNBAR HS (an inner city school) that I was not a racist. Mr Lawson said, that school SUCKS so you must have been a bad teacher. I tried to take a photo of his ID tag, but he kept using his clipboard to hide it. Once I lowered the phone camera from my eyes he lowered his clipboard. My phone still had the camera AAPP on so I was able to get his name from the photo of his ID tag. I called ATT customer service only to speak to the automated :What is the name of your account. After about ten minutes, I gave up and tried another approach..... I finally called pretending to be a prospective ATT customer and eventually spoke to a real person. Hanna was very pleasant and said that a supervisor would be contacting me. That was yesterday and, as yet, have not been contacted. I will be using SPECTRUM where the staff treat you with respect and dignity