I came in to upgrade my phone. I was greeted with smiles and a willingness to help. Jaquayo…read moreCraver was the associate who took me under his wing and helped me through the process. He explained everything and answered all my questions with a smile and kindness. He went beyond to make sure I was comfortable with the process and make sure I had no further questions or concerns. Will truly visit this store rather than the one closer to my house. He made all the difference in the world. I will happily travel the extra miles. Thanks Again Jaquayo Dee Johnson

They completely conned me and admitted that the 2 previous employees that I had dealt with were no…read morelonger with the company and it wasn't by their choice. And the manager of the store was not able to resolve my issue and I decided to end my business dealings with them. I will say that the only thing I enjoyed from them was their Internet however after I added a phone to my services from this location, I never had the full amount of bars indicating that my Internet was in fact actually functioning properly which baffled me. If I could rate them in the negative digits I would, however that isn't an option. And I noticed after suggesting to someone that I may protest their business practices, suddenly I was no longer able to even text which leads me to believe that do in fact see who and what is being said! And yes I probably will be labeled by them as a disgruntled former client and that's actually very accurate however I have forgiven their actions and they will have to answer to a higher authority than I.

I would suggest to not do business with them . My opinion ... Not professional ...Tried to buy a…read morepinball machine there. They did not do what they said . , When i tried to call again they picked up the phone and hung up saying nothing ...

I DO NOT recommend this place. I got my screen fixed, it stopped working a few days later. I went…read moreback, they said I had to take it to their "warranty location". I arrived at said "warranty location" and they said they have no affiliation with this place. Clearly a scam, stay away from this place

Dylan Barnes is the worst employee at this store. he consistently argued with me and lied to upsell…read moreme. he misrepresented insurance products and devices, you need to fire him. He is a poor representation of the company.

Nothing But Lies and Misinformation First Lie: Colby at a…read morefranchise store assured me, "Verizon won't sell you 5G Home Internet unless they are certain it will work in your area." That statement was false. It did not work. Second Lie: Colby told me, "You can simply return the equipment to the company store." Third Lie: When I went to the company store, the manager told me, "You cannot return it here. You have to take it back to the franchise store." Fourth Lie: I returned to the franchise store, where Colby again insisted, "You can simply return the equipment to the company store." Final Runaround: A sales clerk at the company store then told me the equipment had to be returned to a UPS Store. It is astonishing that no one seems to know the actual return procedures. The misinformation, the back-and-forth, and the wasted time are unacceptable. For the record, T-Mobile's system works perfectly at this same location.

really a wonderful staff. I went in with a configuration problem. they figured it out in a couple…read moreminutes. they replace batteries for me before and will keep this old cell phone alive. thanks Mac

Walked in with my 96Yr old Mom's old cell phone that was stuck in an update loop and Alex wa whelp…read moreto take care of it within 5minutes! Incredible and kind service! Definitely recommend!!

Horrendous. Was told I'd receive an OEM screen replacement for my Galxy S23 Ultra, was instead…read moregiven an aftermarket screen with no fingerprint sensor and still charged more than what an OEM screen is worth. Dude also stole my S Pen. Steer clear.

Mother went here with a cracked charging port in which was easily repaired in 20 minutes at…read moreuBreakiFix. Instead of repairing the phone, they sell her a new $1,000 phone that she didn't need because her old phone was in a state to be repaired. Either these people are inexperienced with phone repairs or just like to scam senior citizens who show up trying to get their phone repaired. My advice to anyone reading this is to just avoid this place like the plague unless you are wanting to be ripped off. Just Google for better options in the area and if it's phone repair, don't waste your time going here over some where else such as mentioned above.

I test sales people almost every day. Especially when I am on a mission to get a particular item…read morefor me or my family. Two days ago I walked into this Best Buy location to purchase a couple sturdy phone cases for my new phones. I walked right up to a young man in the phone accessories section and asked his opinion on one of the three cases I was considering. All three of them had different price points. There were two specifically that were almost exactly the same model, the only difference is that one is apparently able to charge with some brand new Apple charger that's out. I told him that I did not have that charger, nor was I looking to get it anytime in the near future. "I just need something that will keep these new expensive investment safe." On a sidenote, I already knew EXACTLY which case I was going to get! This young man, who doesn't get commission by the way, listen to EVERYTHING I said and suggested the exact one! DANIEL: "well, if you don't plan on getting that charger anytime soon there's no reason to spend an extra $40 on each is there?" I like this kid so much I bought two bad ass screen protectors for these phones too. There's nothing better than a sales professional that adds value and thinks about the client before themselves. I don't think this kid has any idea how badass he actually is. Well done Daniel... You are the man! Don't be surprised if I come back in and recruit you in the not so distant future! Just that one particular skill I just highlighted will set you apart from about 80% of ALL people in Sales! Keep up the stellar work brother!!! Thanks for listening, and for having Integrity!!!

If I could rate them a million times negative, I would. I ordered an iPad on April 17, 2026. It was…read moredelivered April 18, 2026. They sent me a completely empty iPad box. I called within 10 MINUTES of receiving the empty box. (Screen shots were saved of everything) I was told to return the empty box, and I would get a replacement. I return the empty box on April 21, 2026 with a note asking to please refer to my account. A few days go by, NOTHING! I call and tell them, they keep dragging this out and won't give me an answer. They ask me to file a police report, I file a police report. I call the following day to give them the police report number, which is what was asked of me. That same evening (on a saturday) I got an email saying the investgation is over and I will NOT get a refund of a product I bought that I never got. They never called my police department, they never cared to even "investigate" and made me jump through hoops for nothing. They end up sending me the EMPTY BOX BACK!!!! With a typed low ink letter saying they refuse to help because i "returned an empty box" NO I DID NOT! I RETURNED WHAT WAS SENT TO ME! (EMPTY AF) After I sent the return, I googled how to find when a serial number to an apple product was registered. It provided the date of April 24, 2026- 3 days after I returned the empty box they sent me originally. This has been almost 2 weeks of being on hold with unanswered emails and constantly being told "so sorry for the inconvenience" with zero resolution. I called them an ungodly amount of times, constantly a different person with a different accent with a different response. A billion dollar corporation refused to fix a problem they created and now I have to eat the cost. a $300 issue, why would I keep making a big deal over this? None of this makes sense! I will NEVER spend another dollar with them again, they are absolute THIEVES and do NOT care about their customers at all. SAVE YOUR MONEY DO NOT EVER BUY FROM THEM YOU BEST BUY-LIEVE THEY WILL STEAL FROM YOU!

Came in to trade two phones for two new phones. Manager was very helpful and the process did not…read moretake long. No wait either on a Saturday afternoon. They are an authorized Corporate location.

Its been 30 days since I stopped in the Verizon store on St Rt 725 . Just to recap I went there to…read moreget a new phone after about a 2 hour presentation I agreed to their terms only to be told my address didnt qualify for the promotion that they had sold me on. SOOOOOOOOOO here's the clincher, my friend left Verizon and switched carriers after a couple of months Verizon told him if he came back they would give him a FREE phone. Wasting my time and getting my hopes up means nothing to this company that I have patronized for over 20 years. Im not even asking for a free phone but knocking a few dollars off my bill would have been a nice jester. Sorry Im not in the position to change companies. So if you want a FREE phone, I guess you just need to dump them. After my last comment they replied thats not the impression we want to leave. Well my impression is that I will leave a negative every month until you make some kind of amends or I croak Im betting on the later

Nasty Men who work there, lying about cigarettes on the 21 St. Said card declined and I walked out…read morewith cigarettes. Paid him yesterday for four packs. Very suspicious. Called me a dumbass, flipped me off. Very Nasty Men

From the owner: All of your wireless needs, repairs, screen protecters, accessories. We are the best wireless store…read morein the west!