My 10+ yr old HP printer head broke so there was no fixing it. I went to Office Depot & was…read morelooking for another HP with all the bells & whistles that on sale. I was debating when the Sales Mgr, Kevin, came by & asked if I needed help. Yes, please. I told him my problem & how much money I could spend. He started asking me if I use the fax feature & other features I did not use on my old HP. He said he had a printer for me.

Where do I start? First, they tell me my copies will be available to pick up by 5:00pm. Then they…read moresend me the email they're ready at 7:29pm. The store closes at 7:30pm. Come back the next day and it turns out all of my double sided prints aren't even on the front and back (I even left a note beforehand asking them to ensure they are even). I go back home and counted the copies. It turns out they gave me 5 less papers than what I payed for. Please do yourself a favor and go LITERALLY ANYWHERE ELSE for printing.

I test sales people almost every day. Especially when I am on a mission to get a particular item…read morefor me or my family. Two days ago I walked into this Best Buy location to purchase a couple sturdy phone cases for my new phones. I walked right up to a young man in the phone accessories section and asked his opinion on one of the three cases I was considering. All three of them had different price points. There were two specifically that were almost exactly the same model, the only difference is that one is apparently able to charge with some brand new Apple charger that's out. I told him that I did not have that charger, nor was I looking to get it anytime in the near future. "I just need something that will keep these new expensive investment safe." On a sidenote, I already knew EXACTLY which case I was going to get! This young man, who doesn't get commission by the way, listen to EVERYTHING I said and suggested the exact one! DANIEL: "well, if you don't plan on getting that charger anytime soon there's no reason to spend an extra $40 on each is there?" I like this kid so much I bought two bad ass screen protectors for these phones too. There's nothing better than a sales professional that adds value and thinks about the client before themselves. I don't think this kid has any idea how badass he actually is. Well done Daniel... You are the man! Don't be surprised if I come back in and recruit you in the not so distant future! Just that one particular skill I just highlighted will set you apart from about 80% of ALL people in Sales! Keep up the stellar work brother!!! Thanks for listening, and for having Integrity!!!

If I could rate them a million times negative, I would. I ordered an iPad on April 17, 2026. It was…read moredelivered April 18, 2026. They sent me a completely empty iPad box. I called within 10 MINUTES of receiving the empty box. (Screen shots were saved of everything) I was told to return the empty box, and I would get a replacement. I return the empty box on April 21, 2026 with a note asking to please refer to my account. A few days go by, NOTHING! I call and tell them, they keep dragging this out and won't give me an answer. They ask me to file a police report, I file a police report. I call the following day to give them the police report number, which is what was asked of me. That same evening (on a saturday) I got an email saying the investgation is over and I will NOT get a refund of a product I bought that I never got. They never called my police department, they never cared to even "investigate" and made me jump through hoops for nothing. They end up sending me the EMPTY BOX BACK!!!! With a typed low ink letter saying they refuse to help because i "returned an empty box" NO I DID NOT! I RETURNED WHAT WAS SENT TO ME! (EMPTY AF) After I sent the return, I googled how to find when a serial number to an apple product was registered. It provided the date of April 24, 2026- 3 days after I returned the empty box they sent me originally. This has been almost 2 weeks of being on hold with unanswered emails and constantly being told "so sorry for the inconvenience" with zero resolution. I called them an ungodly amount of times, constantly a different person with a different accent with a different response. A billion dollar corporation refused to fix a problem they created and now I have to eat the cost. a $300 issue, why would I keep making a big deal over this? None of this makes sense! I will NEVER spend another dollar with them again, they are absolute THIEVES and do NOT care about their customers at all. SAVE YOUR MONEY DO NOT EVER BUY FROM THEM YOU BEST BUY-LIEVE THEY WILL STEAL FROM YOU!

I decided to get into computer building and while I put most of it together correctly, I couldn't…read moreget my rbg fans to work. On top of that. I had bent my CPU on accident doing something else. So I took my computer into the one in Kettering and these guys rocked it out. I'm probably spelling his name wrong but AVI was super nice and you could tell this guy really likes what he does. Took about 2 business days and they fixed it up. Cable managed it, got my rbg looking like a dream and fixed my cpu. Overall a fast, easy, fair priced service. I plan on using them in the future for any of my needs. They also have some dope rigs ready to buy in store, I recommend checking them out for yourselves.

I took my iMac here two years ago to put in a new hard drive in to my iMac. They charged me $100 to…read morejust open it. And more toe do actual work. I had it back in there in a couple days because it seemed to be overheating. They put in some thermal gel to help. I don't think it did. Cut to two years later that same drive has now blown up, and my screen has decided to die. I took it to Gem City over in The Greene and they were way more experienced with iMacs, and charged me $100 to replace the screen and reinstall the new HD, which replaced under warranty. And fix the tiny ribbon cable that had gotten all jacked up inside that... controlled thermal stuff and screen temperature or something. So All my problems, were probably from this one cable DNA bungled and possibly caused the screen and HD to die due to heat. These guys I think will do great on PCs, but take your macs elsewhere.

Very capable, friendly, reasonable service and products. As an 80+ year old, I have always…read moreexperienced great service and treatment and never felt intimidated by my lack of tech savvy. Highly recommend this place.

Mark is AWESOME! Not only did my husband and I receive great service from DaytonIT, but his…read moreexpertise helped us tremendously. Our primary goal was to get a MacBook Pro fixed. Mark tried what he could and thoroughly explained why the problem couldn't be fixed. He offered other suggestions but was fair with the cost of troubleshooting. In addition, I had a problem with my monitor graphics and didn't realize I could use a better cord to improve the picture. I also had no idea what cord my sound bar needed to function. I was pleasantly surprised that both of his recommendations solved my problems. He also helped my husband with some audio questions that proved useful. Mark is very knowledgeable, patient, with an undertone of "Becker" (Ted Danson) humor and he made our day! Now when I'm at work and use my monitor, I thank God for Mark. Continued blessings in your business! It was overall great experience for us!