service was great ! Will continue to come back and work with them! the manger and his team work…read morewell together and you can tell. Thank you

We were very patient and friendly - we had three phones that needed to be upgraded. They were great…read morewhen it came to selling them. They had to be ordered, so they assured us they would call us when the phones came in. They never did call. We stopped there for the 1st two phones and thought we got in before they had a chance to call. When the 3rd phone never arrived, we went in to check and they said, "oh, it's been here quite a while." When I asked why they didn't call they basically said they didn't know. When I complained, the response was "you got it now". She seemed upset that I didn't think it was right to lie to a customer. We need another phone - will NEVER go back ther!

It broke the next day, not crack, just the repair failed. Took 2 weeks to get actual replacement…read morepart in and we will see if it actually works and stays working.

Try to avoid this location if at all possible. No accountability, lack of leadership, poor…read morescheduling practices. Both my wife and I scheduled appointments in July of 2025 to get our batteries replaced in our Google pixels. Walked in to the location and understandably was turned away because they didnt have the batteries on hand. Unfortunately they didn't call ahead to tell us so I wasted my time driving there for my appointment but not a huge deal. After that, I was told I would be called in 4-6 weeks when they had the batteries. At 8 weeks still no call, so I called. I was told they didn't have either me or my wife on the wait list and that we would have to wait for more batteries to come in. Not sure why we weren't on the list? We had an appointment two months prior. I called again in September and was told no batteries available. Fast forward to today, May of 2026 almost a year later than the initial appointment I got an email that my appointment had been cancelled. I called in and the guy j spoke with had no record of me or my wife in his system and said "oh you can come in anytime, we've had the batteries available!" After waiting 10 months for a battery and 0 communication from this company it was pretty sad to hear the batteries are available and likely have been available for quite some time.

BEST EVER! Gab Hardy known as "Mr. Gadget" is personable, knowledgeable, patient and kind…read more Definitely take my phone, tablet, laptop to him when needed. He spent time explaining and fixing my phone right on the spot. HIGHLY RECOMMEND!

I had some service work done on my game console and Gabe went above and beyond with cleaning it up…read morecompletely and also doing some added repair work for an Amazing price! He handled the job with true care and leaves you feeling confident that he's done the best job for you as possible. Then if you talk with him for a moment you can tell he tries the best he can for his customers and it truly shows if you do business with him. I encourage you to give Gadgets Labs a chance with ANY of your electronical needs, I guarantee you won't be disappointed with your decision.

If you are an AT&T customer and require assistance of any kind, avoid the retail store at 8245 Old…read moreTroy Pike. Instead go to the AT&T Corporate Store in the Fairfield mall. The manager at the retail store was extremely rude and refused to help with a situation his employees created. He insisted that we were at fault for not returning my phone within 30 days of my upgrade. We explained that his rep locked out my phone and we came in twice to turn in the phone but was turned away because the phone was locked by the incompetence of one of his employees. He was unwilling to listen and insisted he could do nothing for us even when the AT&T customer service rep I had listening in on the phone told the manager how to rectify the situation. He refused to acknowledge the AT&T rep. When my wife and I insisted he has not listening to the customer service rep he informed us that the fault was strictly ours and directed us to leave his store and threatened to call the police on us if we failed to do so immediately. The Customer Service Rep on the phone directed us to go to the Corporate AT&T store at the Fairfield Mall for assistance. He notated our account with what he overheard and we set off for the Corporate AT&T store. The corporate AT&T store rep and a Loyalty Customer Phone representative took less than 15 minutes to solve the issue and ensure we received our $1000 promotion offer for upgrading my phone. Avoid the retail store as I have heard additional stories of poor customer service with that store and their low employee retention is indicative of the poor employee training and culture in that store. If you need help ask to speak to Malik at the Corporate Store and you will be extremely happy.

I went in to buy a new phone. I go the phone i wanted but when i got home, i checked the electronic…read moreupdates to my at&t account and discovered they had added a protection plan without my permission. I had to go and cancel it. Becareful when dealing with them as this is the second time i have had a similiar problem with them about doing things to my att account i did not want done.

Tyler at the Huber Heights store was the ONLY tech shop that knew how to transfer the data and apps…read morefrom my SO's Google Pixel with a crushed screen to his new Pixel phone. Saved hours of recreating his apps, and many photos would have been lost forever. HIGHLY recommend!

The U Break I Fix store on Old Troy Pike in Huber Heights, OH is completing warranty work but…read morecharging fees under the table. If you bring your phone in for repair they want to keep your phone for a week but if you pay out of pocket $100 they will fix it right then and there. When asked why the difference in timing, it was stated that since they are not paid for warranty work it will sit until they feel like fixing it. If you pay their personal fee, they will take care of it now. This is not how business is conducted. Samsung has been notified and provided the TikTok that was created documenting the ordeal.