Ran into several people who were happy with this organization…read more I was impressed. M interaction was favorable as well, and I'll be back to do the more business

I had a computer crisis yesterday. I had several years worth of files on a thumb drive that got…read morephysically damaged. I needed a lot of the files for a new position I start tomorrow. The folks at Gem City Digital saved my bacon and only scolded me gently about the need to backup. There's also a very cool dog who works there. I give them a solid recommendation.

It broke the next day, not crack, just the repair failed. Took 2 weeks to get actual replacement…read morepart in and we will see if it actually works and stays working.

It took weeks to replace a laptop battery. Did they have to manufacture it first? It's working now,…read moreso that's something.

service was great ! Will continue to come back and work with them! the manger and his team work…read morewell together and you can tell. Thank you

We were very patient and friendly - we had three phones that needed to be upgraded. They were great…read morewhen it came to selling them. They had to be ordered, so they assured us they would call us when the phones came in. They never did call. We stopped there for the 1st two phones and thought we got in before they had a chance to call. When the 3rd phone never arrived, we went in to check and they said, "oh, it's been here quite a while." When I asked why they didn't call they basically said they didn't know. When I complained, the response was "you got it now". She seemed upset that I didn't think it was right to lie to a customer. We need another phone - will NEVER go back ther!

really a wonderful staff. I went in with a configuration problem. they figured it out in a couple…read moreminutes. they replace batteries for me before and will keep this old cell phone alive. thanks Mac

Walked in with my 96Yr old Mom's old cell phone that was stuck in an update loop and Alex wa whelp…read moreto take care of it within 5minutes! Incredible and kind service! Definitely recommend!!

Brooks went over and above to help me and my daughter. We were here for multiple reasons and he…read morewas super helpful. Appreciate the staff at TCC Wilmington Pike!!!!

I know better than to download cr@p to my computer, but for some odd reason I thought downloading…read moreto my phone would be safer...crazy right? So I downloaded one of those stupid Facebook quizzes (who were you in a past life) and shortly thereafter got a message in RED that I had 13 serious viruses on my phone and I needed protection NOW. And even thought I knew better and immediately regretted it, I downloaded CleanSweep (blue background/white broom). BAD move. Then I get messages my rams is at 90 % usage and I could get more for "only" $20 a bucks or so. I felt like a real dumb@$their but no I didn't purchase the ram. I never do financial things on my phone. So I head here and asked if they could help me. They were so nice, and since I did have insurance they loaded cleaning softwear on my phone for free and taught me how to remove all the stuff I didn't need from my phone. They even made me feel better saying people come in all the time with that CleanSweep. It made me feel better cause misery loves company. . (and this program continually runs and was the ram problem....removing it was all that was necessary for the ram to have plenty of room left) . And while I was there they checked my account and were able to save me $10 !!! Who doesn't want to save money? I'm done being an @$$clown with my phone. So remember...don't load cr@p to your phone, and If you get messages trying to scare you into it, just say NO. Class dismissed.

Pretty painless when I went to pickup an online order. Got helped right away and was on my way…read more Hasn't always been my experience but I went in the middle of the day. They did seem to have plenty of staff though.

On 12/29/25 around 3pm i visited the apple store with the intention of resetting an icloud password…read morefor a iphone whos screen didnt work. When asked if there was a manual way to see my iphones screen even though it wasnt working ( THE PHONE STILL WORKS PERFECTLY OTHER THAN SCREEN.) and the employee who i was working with, Hunter, shrugged his shoulders and shook his head indicating no. In terms of a solution it seems hunter couldnt come up with even a valid answer other than SHRUGGING. Mutiple times different ways i asked what the solution could be and everytime i was responded with "well you forgot the password". Meanwhile im going through this endeavor theres other customers who explained they had APPOINTMENTS who hadnt been helped in HOURS!! Simply forgot about and swayed to the side. Got the feeling of them moving cattle instead of helping customers. Hunter at this location needs a revisit on his intentions with customers and his customer service outlook. Shrugs and "im sorries" dont fix phones! Being competent does!!

STORE: #3340 TIME: 5:32 PM…read more Thank You, Cheri. My shopping experience at this store location was Very pleasant and stimulating. The store, as usual, had what I was seeking (this time a USB A& B Port Cable). The store rep named Cheri was friendly and courteous as we engaged in conversation during checkout. Even a woman behind me in line joined in. This, however, is no aberration. The staff at this location are always great. They All Deserve Raises on the basis of customer service alone.

This was my first time shopping at this location and will only return as a last resort. When…read morewalking in, an employee was at the service desk to the left and another at the registers to the right, and the rest were circled around each other talking about non-work related topics in the middle of a center walkway. While looking at the printer section for ink, one of the employees gave me a side-eye look and said "can I help you find something" in a snarky, arrogant tone. After being told the ink was up by the registers, they were silent until I left the area. The employee who helped me find the ink I needed found exactly which one was compatible and we went to the register and I purchased the product. The reason for 2 stars is because no one was greeting (or up front in the area to greet), the employees on the floor were all talking together instead of working, and the woman's tone of voice was unnecessary when she told me where to locate a product. I did not want to give a 1 star because the woman who helped me find which ink was compatibility with my printer was beyond helpful and respectful.