I've been here 4-6 times and each and every Verizon representative has been friendly and extremely…read morehelpful. Sometimes this place does get very busy, but that's true for any Verizon store. 5 stars for excellent customer service and reliability!

Very unhelpful, Verizon people don't care about their customers, unstable bill It changes every…read moremonth.

It broke the next day, not crack, just the repair failed. Took 2 weeks to get actual replacement…read morepart in and we will see if it actually works and stays working.

Try to avoid this location if at all possible. No accountability, lack of leadership, poor…read morescheduling practices. Both my wife and I scheduled appointments in July of 2025 to get our batteries replaced in our Google pixels. Walked in to the location and understandably was turned away because they didnt have the batteries on hand. Unfortunately they didn't call ahead to tell us so I wasted my time driving there for my appointment but not a huge deal. After that, I was told I would be called in 4-6 weeks when they had the batteries. At 8 weeks still no call, so I called. I was told they didn't have either me or my wife on the wait list and that we would have to wait for more batteries to come in. Not sure why we weren't on the list? We had an appointment two months prior. I called again in September and was told no batteries available. Fast forward to today, May of 2026 almost a year later than the initial appointment I got an email that my appointment had been cancelled. I called in and the guy j spoke with had no record of me or my wife in his system and said "oh you can come in anytime, we've had the batteries available!" After waiting 10 months for a battery and 0 communication from this company it was pretty sad to hear the batteries are available and likely have been available for quite some time.

Pretty painless when I went to pickup an online order. Got helped right away and was on my way…read more Hasn't always been my experience but I went in the middle of the day. They did seem to have plenty of staff though.

On 12/29/25 around 3pm i visited the apple store with the intention of resetting an icloud password…read morefor a iphone whos screen didnt work. When asked if there was a manual way to see my iphones screen even though it wasnt working ( THE PHONE STILL WORKS PERFECTLY OTHER THAN SCREEN.) and the employee who i was working with, Hunter, shrugged his shoulders and shook his head indicating no. In terms of a solution it seems hunter couldnt come up with even a valid answer other than SHRUGGING. Mutiple times different ways i asked what the solution could be and everytime i was responded with "well you forgot the password". Meanwhile im going through this endeavor theres other customers who explained they had APPOINTMENTS who hadnt been helped in HOURS!! Simply forgot about and swayed to the side. Got the feeling of them moving cattle instead of helping customers. Hunter at this location needs a revisit on his intentions with customers and his customer service outlook. Shrugs and "im sorries" dont fix phones! Being competent does!!

I have not had the service for over six years. They sent New equipment in my name to the house I…read morelived in six years ago. I nolonger even live in the same town. I have called to try to return the equipment, but was unaniem to get through to customer service. I did get a technician who only wanted to update an account I don't even have. Hé did conform that he seeds an order for New equipment shipped to me but he could not tell me who had ordered it. Each time I got a person on the phone they would drop the call when they attemped to put me through to customer service. I only want to return the equipment and get my name off thier books.

Just want to return equipment. 2 people working, and a manager that is just standing around,…read morewatching them. The line is 11 deep. You would think he would actually do something productive.

really a wonderful staff. I went in with a configuration problem. they figured it out in a couple…read moreminutes. they replace batteries for me before and will keep this old cell phone alive. thanks Mac

Had an accident happen that resulted in my Z Fold6 inner screen being damaged, yet still turning on…read moreand "functioning" to an extent. I set up a warranty claim through Asurion and took my phone to the shop with the front cover screen still functioning perfectly fine. Whichever tech was fixing my phone should probably not be fixing any Samsung folding phones. Following the "repair", the phone would no longer turn on...at all. The technicians said they followed all of Samsungs troubleshooting and promptly filed a full replacement. I have now lost priceless family photos, passwords, etc and all for what was supposed to be a routine screen repair. While Asurion/ubreakifix has said I should be receiving a replacement tomorrow. I find it unacceptable to not additionally compensate for data lost and the near inability to access security software needed for my job due to this colossal screw up. I understand that accidents happen, but just replacing the phone does not cut it in this case.

Josh is absolutely amazing. This has been the best experience I've had with Verizon to date and…read moreI've been a customer for over a decade. I came in to upgrade my phone. The first day he was balancing a busy day with multiple customers but he did it so effortlessly. Checking in and helping all of us and you could tell we were all impressed with his agility and effective multitasking skills. The trade in was easy and he made sure all my apps and phone settings were set up without issue before I left! Thank you, Josh!!! He is very knowledgeable, detail oriented and a true asset! If you have any Verizon needs I recommend stopping into the this location and meeting with him!

Dylan was amazing helping us upgrade two phones and adding another line to our account. He took…read morecare of all the technical stuff and explained the discount's clearly. As a Verizon customer for many years I'm happy once again with the customer service I have received.

My computer wouldn't turn on at all, they fixed it super quickly and told me which parts I needed!…read moreNow my computer is working better than ever! The customer service was pretty good as well, super quick and simple, easy to talk to, explained everything well!

Do not hire Computer Pros - Ohio. They are scammers. They have taken my money without providing…read moreservice and now I need to dispute the charges with PayPal and my bank. Computer Pros may have another side to this story, but I wouldn't know it because they do not answer the phone, respond to voicemail, or return text messages. I'm pretty sure they just ran a scam to steal $900 where they get you to send money via PayPal, fake a refund, and then try and get you to pay again via CashApp. I didn't send the CashApp and now I am fighting to get back the PayPal. - No straight answers to questions without the initial $200 to "Reserve-a-Technician" - Provided an unrealistically low initial estimate to get their foot in the door - Lied about labor to complete an installation being covered by the initial $200 - Showed up more than two hours late to the first "diagnostic" appointment - Disappeared and stopped answering messages after collecting another $900 and claiming issues with PayPal

was really helpful and they were amazing and great at there job they were able to help me out with…read moreeverything

Such a great experience here. Small store but LARGE on service and support!…read more We came in to get our youngest her first phone since she's headed to high school next year. Yes, we've had a family rule on when the kids get their first phones and the two other kiddos get to vote. Anyway, we stopped into the Xenia store. A great visit with superb support and the selection was just perfect for our needs. Will definitely be back, it was such a great experience. Stop in if you need anything in communications or entertainment. You'll be glad you did.

Best verizon experience ever. Came in mid day through the week. No wait. Very helpful and…read moreknowledgeable staff. Highly recommend

My review for version in google:…read more I always try to support businesses and leave five-star reviews, but my experience with Verizon was disappointing. They introduced a new plan called "Simplicity," which sounded like a straightforward, fixed monthly bill--just like their competitors' plans. Instead, it turned into a roller coaster of different charges every month. Honestly, they should call it "Complexity." To make matters worse, if you travel overseas, you're hit with even more hidden fees: you either have to add another charge on top of your already unpredictable monthly bill or pay $12 a day. Please, Verizon, be honest with your customers.

Service is fast staff very friendly makes great deals and discounts I recommend 100%.read more

Stay away from At&t they do not take good care of there customers they likewise lie to them I told…read morethem where I worked brought them the later and there so stupid they could not even put the discount on my phone they get a F rating go to Verizon at less there up front