I've been here 4-6 times and each and every Verizon representative has been friendly and extremely…read morehelpful. Sometimes this place does get very busy, but that's true for any Verizon store. 5 stars for excellent customer service and reliability!

Very unhelpful, Verizon people don't care about their customers, unstable bill It changes every…read moremonth.

It broke the next day, not crack, just the repair failed. Took 2 weeks to get actual replacement…read morepart in and we will see if it actually works and stays working.

Try to avoid this location if at all possible. No accountability, lack of leadership, poor…read morescheduling practices. Both my wife and I scheduled appointments in July of 2025 to get our batteries replaced in our Google pixels. Walked in to the location and understandably was turned away because they didnt have the batteries on hand. Unfortunately they didn't call ahead to tell us so I wasted my time driving there for my appointment but not a huge deal. After that, I was told I would be called in 4-6 weeks when they had the batteries. At 8 weeks still no call, so I called. I was told they didn't have either me or my wife on the wait list and that we would have to wait for more batteries to come in. Not sure why we weren't on the list? We had an appointment two months prior. I called again in September and was told no batteries available. Fast forward to today, May of 2026 almost a year later than the initial appointment I got an email that my appointment had been cancelled. I called in and the guy j spoke with had no record of me or my wife in his system and said "oh you can come in anytime, we've had the batteries available!" After waiting 10 months for a battery and 0 communication from this company it was pretty sad to hear the batteries are available and likely have been available for quite some time.

T--Mobile's services are about as good as it gets and in direct contrast to horrendous services…read morereceived from other customer NO service cell phone providers. Jes, our technical expert, spent at least 3 hours assisting us in setting up our cell service and resolving every conceivable issue that arose on the spot. We are indebted to her for her patience, expertise, and willingness to go the extra ten miles. Thanks to Jes for all of this! Dr. Kathy P.

I came in to upgrade phones and plans and got Dylan. From the start, I felt like an inconvenience…read moreand the store was dead. His first thing stated was to come back in a week for the new 18 (I want Apple products). I mentioned I didn't care if it was the 18 and he still didn't want to try and have a transaction. Literally was looking to upgrade 4 lines worth of phones, and yet he didn't want to help. Such horrible service if you work in customer service but you literally don't want to do your job! I'm sure they have good prices, but good luck getting an associate who wants to assist.

I took a class on Macs and learned a lot more than I knew. I realized there are features that I…read moredon't even use and I've had Macs all my life.

Took phone to the apple store due to pixels going black in the bottom of the screen, they were nice…read moreenough to replace it without argument or issues, following this when we got it back there were blemishes underneath the screen causing visual glares as well as the screen was lifted from the frams. so the next day we brought it back for a second time claiming that they had not properly installed the screen. Reluctantly they replaced it for a second time and it was significantly worse covering multiple corners of the screen however the screen was not lifted anymore. I told them I am not willing to accept a phone that was handed back with defects, pressure under the screen cannot lead for anything healthy for the display, and I was turned away and told that it was "within standard" and that they shouldn't have even fixed it the first time and he "couldn't see anything" I had video evidence a half hour after receiving the phone that it was significantly worse, as well as the phone was in front of him and he refused to take a look enough to actually notice it. I called apple support and screenshared with them to show them the same exact thing as the apple manager and they immediately saw it and said it needed to be addressed. I am unhappy with the lack of care given to me by what was claimed to be a manager at this store. There are some very kind workers in there that do care for their customers and effectively show how to treat them, others with more importance, not so much.​

I had an issue with an old iPhone and the Apple Store quoted 1hr45min to talk with someone so I…read morewalked over to Spectrum. I first spoke with Eric who changed out my SIM card and shrugged me off. I didn't even get out of the store before i lost service again. Luckily Krystal came to help and I ended up with a new iphone 15 plus. She really knows what she is doing and was very helpful. Meanwhile Eric just sat scrolling his phone. Thank you Krystal!

I have not had the service for over six years. They sent New equipment in my name to the house I…read morelived in six years ago. I nolonger even live in the same town. I have called to try to return the equipment, but was unaniem to get through to customer service. I did get a technician who only wanted to update an account I don't even have. Hé did conform that he seeds an order for New equipment shipped to me but he could not tell me who had ordered it. Each time I got a person on the phone they would drop the call when they attemped to put me through to customer service. I only want to return the equipment and get my name off thier books.

really a wonderful staff. I went in with a configuration problem. they figured it out in a couple…read moreminutes. they replace batteries for me before and will keep this old cell phone alive. thanks Mac

Had an accident happen that resulted in my Z Fold6 inner screen being damaged, yet still turning on…read moreand "functioning" to an extent. I set up a warranty claim through Asurion and took my phone to the shop with the front cover screen still functioning perfectly fine. Whichever tech was fixing my phone should probably not be fixing any Samsung folding phones. Following the "repair", the phone would no longer turn on...at all. The technicians said they followed all of Samsungs troubleshooting and promptly filed a full replacement. I have now lost priceless family photos, passwords, etc and all for what was supposed to be a routine screen repair. While Asurion/ubreakifix has said I should be receiving a replacement tomorrow. I find it unacceptable to not additionally compensate for data lost and the near inability to access security software needed for my job due to this colossal screw up. I understand that accidents happen, but just replacing the phone does not cut it in this case.

My computer wouldn't turn on at all, they fixed it super quickly and told me which parts I needed!…read moreNow my computer is working better than ever! The customer service was pretty good as well, super quick and simple, easy to talk to, explained everything well!

Do not hire Computer Pros - Ohio. They are scammers. They have taken my money without providing…read moreservice and now I need to dispute the charges with PayPal and my bank. Computer Pros may have another side to this story, but I wouldn't know it because they do not answer the phone, respond to voicemail, or return text messages. I'm pretty sure they just ran a scam to steal $900 where they get you to send money via PayPal, fake a refund, and then try and get you to pay again via CashApp. I didn't send the CashApp and now I am fighting to get back the PayPal. - No straight answers to questions without the initial $200 to "Reserve-a-Technician" - Provided an unrealistically low initial estimate to get their foot in the door - Lied about labor to complete an installation being covered by the initial $200 - Showed up more than two hours late to the first "diagnostic" appointment - Disappeared and stopped answering messages after collecting another $900 and claiming issues with PayPal

was really helpful and they were amazing and great at there job they were able to help me out with…read moreeverything

Such a great experience here. Small store but LARGE on service and support!…read more We came in to get our youngest her first phone since she's headed to high school next year. Yes, we've had a family rule on when the kids get their first phones and the two other kiddos get to vote. Anyway, we stopped into the Xenia store. A great visit with superb support and the selection was just perfect for our needs. Will definitely be back, it was such a great experience. Stop in if you need anything in communications or entertainment. You'll be glad you did.

My review for version in google:…read more I always try to support businesses and leave five-star reviews, but my experience with Verizon was disappointing. They introduced a new plan called "Simplicity," which sounded like a straightforward, fixed monthly bill--just like their competitors' plans. Instead, it turned into a roller coaster of different charges every month. Honestly, they should call it "Complexity." To make matters worse, if you travel overseas, you're hit with even more hidden fees: you either have to add another charge on top of your already unpredictable monthly bill or pay $12 a day. Please, Verizon, be honest with your customers.

I walked in mid-day to buy a case for my phone. Brian and his team were super helpful with showing…read moreme different options and helping with price comparisons. Brian took time to put the case and screen protector on my phone for me. They were knowledgeable without being pushy and had great customer service. I would definitely go back again and recommend them to friends. Thanks Brian!

Service is fast staff very friendly makes great deals and discounts I recommend 100%.read more

Stay away from At&t they do not take good care of there customers they likewise lie to them I told…read morethem where I worked brought them the later and there so stupid they could not even put the discount on my phone they get a F rating go to Verizon at less there up front