Said he could do a repair while I wait. Well, I waited a week, did not return phone calls.read more

From the owner: Mr PhoneRepair- Buy Sell Trade BELLBROOK " Cracked Screens…read moreto Smile Restored: Choose Mr PhoneRepair!" - Phone repairs in 10 mins - Affordable & Luxury Phones - Apple Watches, Ipads & Laptops - No Credit Financing Available

I have not had the service for over six years. They sent New equipment in my name to the house I…read morelived in six years ago. I nolonger even live in the same town. I have called to try to return the equipment, but was unaniem to get through to customer service. I did get a technician who only wanted to update an account I don't even have. Hé did conform that he seeds an order for New equipment shipped to me but he could not tell me who had ordered it. Each time I got a person on the phone they would drop the call when they attemped to put me through to customer service. I only want to return the equipment and get my name off thier books.

Just want to return equipment. 2 people working, and a manager that is just standing around,…read morewatching them. The line is 11 deep. You would think he would actually do something productive.

I cannot even say enough about Matt!!! He is above and beyond with his patience and…read moreprofessionalism!!!! Verizon is lucky to have him!!

I used to embrace change. Maybe it's a phase, but there are certain things I dread these days…read more Getting used to a new phone when I so eagerly embraced the new technology with my last purchase....it was love at first sight when it allowed me to check in on Yelp...is just one of the things I dread. And as anyone who knows me knows I'm technology challenged. (Kate...if you're reading this you improved life when you showed me I wasn't sharing my check ins. I had no idea why no one ever liked one of my check ins.) But I put on my big girl pants and headed out to rectify that time was passing me by and my phone belonged in a museum. When they stepped up to help me they tried not to snicker. (and no...it wasn't a flip phone-or a blackberry). And everyone working here was so friendly and helpful. And patient while they walked me thru the process. Which wasn't slow. I even went to the bar and had dinner while waiting for my photos to load (Yelp photos of course.) It was kind of slick how one of the personnel kept adding little boxes to my pile, like I couldn't live without a charger you just lay your phone on. I pushed back when he added a pink cover. Do I look like I would want a pink cover??? This $hit is not cheap...I kinda gulped when I got the total. Oh well, it's not everyday you upgrade your lifeline. It's finally ready and I bring it home and start the hooking to blue tooth, setting up voicemail, downloading apps, etc. And I notice it's not fully downloaded. It's say's turn it off and try again. Over and over. Sigh. So I headed back. They've never seen that happen before. Of course it would only happen to me. (Wonder why I don't like change?) And it's closing time and will take several hours. So I head home and send Bob up with it this morning. They had to replace it with a new one. But once again they were helpful and friendly. And called me on my land line when it was ready (yes...I am one of only a few that won't give up their landline. Don't snicker) So two days and two phones later I'm getting pretty comfortable. But if I have any questions I know where to go to get them answered. Life is good.

Pretty painless when I went to pickup an online order. Got helped right away and was on my way…read more Hasn't always been my experience but I went in the middle of the day. They did seem to have plenty of staff though.

On 12/29/25 around 3pm i visited the apple store with the intention of resetting an icloud password…read morefor a iphone whos screen didnt work. When asked if there was a manual way to see my iphones screen even though it wasnt working ( THE PHONE STILL WORKS PERFECTLY OTHER THAN SCREEN.) and the employee who i was working with, Hunter, shrugged his shoulders and shook his head indicating no. In terms of a solution it seems hunter couldnt come up with even a valid answer other than SHRUGGING. Mutiple times different ways i asked what the solution could be and everytime i was responded with "well you forgot the password". Meanwhile im going through this endeavor theres other customers who explained they had APPOINTMENTS who hadnt been helped in HOURS!! Simply forgot about and swayed to the side. Got the feeling of them moving cattle instead of helping customers. Hunter at this location needs a revisit on his intentions with customers and his customer service outlook. Shrugs and "im sorries" dont fix phones! Being competent does!!

Took my daughter's iPhone 13 to get her battery replaced. Fast and friendly service. The gentleman…read morewas very kind and took great care of us. We were in and out less than 30 minutes. Her phone works wonderfully and my kiddo feels more secure knowing she can reach me when out with friends and family.

They fixed my iphone 8 plus. Both the front screen and back glass. They did a great job, my phone…read morelooks like brand new. They used original parts. I will be visiting here again if I need any phone repairs. They also fixed my phone fairly quick. It was ready to pick up in an hour. I've took before and after pictures of my phone. I would recommend.

Maverick was amazing. He took his time and fixed all of our problems.we will definitely come back…read moreto this ATT at the Greene

Leslie was wonderful! She was very patient when answering all my questions! There was another…read moregentleman I believe to be the manager, very informative, knowledgeable and again answered all my questions with patience!

SERIOUSLY?! I'd give zero stars if possible. Your hours show you are open. This is ridiculous, it's…read morea sticky note. Wow. So much for customer service.

From the owner: AT&T, serving over 81 million wireless customersread more

Brooks went over and above to help me and my daughter. We were here for multiple reasons and he…read morewas super helpful. Appreciate the staff at TCC Wilmington Pike!!!!

I know better than to download cr@p to my computer, but for some odd reason I thought downloading…read moreto my phone would be safer...crazy right? So I downloaded one of those stupid Facebook quizzes (who were you in a past life) and shortly thereafter got a message in RED that I had 13 serious viruses on my phone and I needed protection NOW. And even thought I knew better and immediately regretted it, I downloaded CleanSweep (blue background/white broom). BAD move. Then I get messages my rams is at 90 % usage and I could get more for "only" $20 a bucks or so. I felt like a real dumb@$their but no I didn't purchase the ram. I never do financial things on my phone. So I head here and asked if they could help me. They were so nice, and since I did have insurance they loaded cleaning softwear on my phone for free and taught me how to remove all the stuff I didn't need from my phone. They even made me feel better saying people come in all the time with that CleanSweep. It made me feel better cause misery loves company. . (and this program continually runs and was the ram problem....removing it was all that was necessary for the ram to have plenty of room left) . And while I was there they checked my account and were able to save me $10 !!! Who doesn't want to save money? I'm done being an @$$clown with my phone. So remember...don't load cr@p to your phone, and If you get messages trying to scare you into it, just say NO. Class dismissed.

Best verizon experience ever. Came in mid day through the week. No wait. Very helpful and…read moreknowledgeable staff. Highly recommend

My review for version in google:…read more I always try to support businesses and leave five-star reviews, but my experience with Verizon was disappointing. They introduced a new plan called "Simplicity," which sounded like a straightforward, fixed monthly bill--just like their competitors' plans. Instead, it turned into a roller coaster of different charges every month. Honestly, they should call it "Complexity." To make matters worse, if you travel overseas, you're hit with even more hidden fees: you either have to add another charge on top of your already unpredictable monthly bill or pay $12 a day. Please, Verizon, be honest with your customers.