I renegotiated a new rate to lower my internet price. After paying the new rate for one month, the…read morerate was raised by $5 with a note saying that the rate was a "promotional rate" for one year (unbeknownst to me). Customer service Chat rep, Aimee said she "sincerely apologized" but said there was nothing she could do. This incident, while only $5/month is exactly why I don't trust Spectrum/Time Warner.

Best ISP I've ever had, great internet and the staff are very friendly and helpful. Highly…read morerecommend, great prices and a personal touch! Small company feel and service with just as good (if not better) internet than the big companies

The Clear Wire on Indian Ripple in Beavercreek, Ohio scheduled an appointment for me at their…read moreconvenience for them to come to my house and hook up their equipment for a wireless network for all my computers and for my phone...but they didn't show up. When I called to find out where they were, I had to leave a voice mail. They never returned my call. Several calls later, they fnally answered and offered no explanation for not keeping the appointment and wanted to set up a new appointment. I told them to keep their equipment and cancel my account. Two months later, I discovered they were taking money from my checking account each month...even though I had canceled before we ever started AND even though they had never come out and set up my service! I recommend steering clear of the unscrupulous Clear Wire in Beavercreek!

I am a Cincinnati Bell customer, with a broken modem (it's two years old). After a looooong phone…read moreconversation, wherein I tell the lady that I don't need a router. I only need a modem. I get told that my equipment will be swapped out at no cost to me, and my bill would be lower because I didn't need the router. Cool! I get directed to a store that doesn't HAVE one and the people that work there are slow and lazy. They talk so lag that you can't understand them when they talk to each other. Will post review on that one to. (Fairfield Mall), so I get to the 2nd store, and there are 7 people waiting in front of me. I have written this whole thing while I have been standing here, and only two people are being helped. My experience has proven this... A job worth doing is worth doing 4 TIMES, to get it right. (oh, and I was on the phone with them 2 more times trying to get my account "lowered" because I didn't need the router to network... On BOTH phone calls, each operator told me they COULD, but that I should just do that in the store, when I returned the old modem/ router. Ok, so when I asked for that at the mall store, she told me I could just call customer service.. Yeah. ONE STAR Cincinnati Bell... Step it up. Btw, I'm still standing here waiting.....

If I could give less than 1 star, I would. I have been trying to get the installation process done…read morefor weeks now. I was told one date and emailed a different date, I call and try to get it changed back to the first date and they tell me they will email an escalation (whatever that means) and call me back but, no one ever calls back. I have talked to supervisors and they tell me the same thing. This company has poor customer service, poor scheduling processes, poor all around. I would actually give it a negative 4 stars!!

I have not had the service for over six years. They sent New equipment in my name to the house I…read morelived in six years ago. I nolonger even live in the same town. I have called to try to return the equipment, but was unaniem to get through to customer service. I did get a technician who only wanted to update an account I don't even have. Hé did conform that he seeds an order for New equipment shipped to me but he could not tell me who had ordered it. Each time I got a person on the phone they would drop the call when they attemped to put me through to customer service. I only want to return the equipment and get my name off thier books.

Just want to return equipment. 2 people working, and a manager that is just standing around,…read morewatching them. The line is 11 deep. You would think he would actually do something productive.

I heard of Dayton Network Access Company 20 years ago. They may have been an "early adopter" of the…read moreISP technology. IIRC, it was called dnaco.net. It was great doing business with you.

I cannot even say enough about Matt!!! He is above and beyond with his patience and…read moreprofessionalism!!!! Verizon is lucky to have him!!

I used to embrace change. Maybe it's a phase, but there are certain things I dread these days…read more Getting used to a new phone when I so eagerly embraced the new technology with my last purchase....it was love at first sight when it allowed me to check in on Yelp...is just one of the things I dread. And as anyone who knows me knows I'm technology challenged. (Kate...if you're reading this you improved life when you showed me I wasn't sharing my check ins. I had no idea why no one ever liked one of my check ins.) But I put on my big girl pants and headed out to rectify that time was passing me by and my phone belonged in a museum. When they stepped up to help me they tried not to snicker. (and no...it wasn't a flip phone-or a blackberry). And everyone working here was so friendly and helpful. And patient while they walked me thru the process. Which wasn't slow. I even went to the bar and had dinner while waiting for my photos to load (Yelp photos of course.) It was kind of slick how one of the personnel kept adding little boxes to my pile, like I couldn't live without a charger you just lay your phone on. I pushed back when he added a pink cover. Do I look like I would want a pink cover??? This $hit is not cheap...I kinda gulped when I got the total. Oh well, it's not everyday you upgrade your lifeline. It's finally ready and I bring it home and start the hooking to blue tooth, setting up voicemail, downloading apps, etc. And I notice it's not fully downloaded. It's say's turn it off and try again. Over and over. Sigh. So I headed back. They've never seen that happen before. Of course it would only happen to me. (Wonder why I don't like change?) And it's closing time and will take several hours. So I head home and send Bob up with it this morning. They had to replace it with a new one. But once again they were helpful and friendly. And called me on my land line when it was ready (yes...I am one of only a few that won't give up their landline. Don't snicker) So two days and two phones later I'm getting pretty comfortable. But if I have any questions I know where to go to get them answered. Life is good.

Said he could do a repair while I wait. Well, I waited a week, did not return phone calls.read more

From the owner: Mr PhoneRepair- Buy Sell Trade BELLBROOK " Cracked Screens…read moreto Smile Restored: Choose Mr PhoneRepair!" - Phone repairs in 10 mins - Affordable & Luxury Phones - Apple Watches, Ipads & Laptops - No Credit Financing Available