Best ISP I've ever had, great internet and the staff are very friendly and helpful. Highly…read morerecommend, great prices and a personal touch! Small company feel and service with just as good (if not better) internet than the big companies

I renegotiated a new rate to lower my internet price. After paying the new rate for one month, the…read morerate was raised by $5 with a note saying that the rate was a "promotional rate" for one year (unbeknownst to me). Customer service Chat rep, Aimee said she "sincerely apologized" but said there was nothing she could do. This incident, while only $5/month is exactly why I don't trust Spectrum/Time Warner.

Brooks went over and above to help me and my daughter. We were here for multiple reasons and he…read morewas super helpful. Appreciate the staff at TCC Wilmington Pike!!!!

I know better than to download cr@p to my computer, but for some odd reason I thought downloading…read moreto my phone would be safer...crazy right? So I downloaded one of those stupid Facebook quizzes (who were you in a past life) and shortly thereafter got a message in RED that I had 13 serious viruses on my phone and I needed protection NOW. And even thought I knew better and immediately regretted it, I downloaded CleanSweep (blue background/white broom). BAD move. Then I get messages my rams is at 90 % usage and I could get more for "only" $20 a bucks or so. I felt like a real dumb@$their but no I didn't purchase the ram. I never do financial things on my phone. So I head here and asked if they could help me. They were so nice, and since I did have insurance they loaded cleaning softwear on my phone for free and taught me how to remove all the stuff I didn't need from my phone. They even made me feel better saying people come in all the time with that CleanSweep. It made me feel better cause misery loves company. . (and this program continually runs and was the ram problem....removing it was all that was necessary for the ram to have plenty of room left) . And while I was there they checked my account and were able to save me $10 !!! Who doesn't want to save money? I'm done being an @$$clown with my phone. So remember...don't load cr@p to your phone, and If you get messages trying to scare you into it, just say NO. Class dismissed.

The Clear Wire on Indian Ripple in Beavercreek, Ohio scheduled an appointment for me at their…read moreconvenience for them to come to my house and hook up their equipment for a wireless network for all my computers and for my phone...but they didn't show up. When I called to find out where they were, I had to leave a voice mail. They never returned my call. Several calls later, they fnally answered and offered no explanation for not keeping the appointment and wanted to set up a new appointment. I told them to keep their equipment and cancel my account. Two months later, I discovered they were taking money from my checking account each month...even though I had canceled before we ever started AND even though they had never come out and set up my service! I recommend steering clear of the unscrupulous Clear Wire in Beavercreek!

I am a Cincinnati Bell customer, with a broken modem (it's two years old). After a looooong phone…read moreconversation, wherein I tell the lady that I don't need a router. I only need a modem. I get told that my equipment will be swapped out at no cost to me, and my bill would be lower because I didn't need the router. Cool! I get directed to a store that doesn't HAVE one and the people that work there are slow and lazy. They talk so lag that you can't understand them when they talk to each other. Will post review on that one to. (Fairfield Mall), so I get to the 2nd store, and there are 7 people waiting in front of me. I have written this whole thing while I have been standing here, and only two people are being helped. My experience has proven this... A job worth doing is worth doing 4 TIMES, to get it right. (oh, and I was on the phone with them 2 more times trying to get my account "lowered" because I didn't need the router to network... On BOTH phone calls, each operator told me they COULD, but that I should just do that in the store, when I returned the old modem/ router. Ok, so when I asked for that at the mall store, she told me I could just call customer service.. Yeah. ONE STAR Cincinnati Bell... Step it up. Btw, I'm still standing here waiting.....

If I could give less than 1 star, I would. I have been trying to get the installation process done…read morefor weeks now. I was told one date and emailed a different date, I call and try to get it changed back to the first date and they tell me they will email an escalation (whatever that means) and call me back but, no one ever calls back. I have talked to supervisors and they tell me the same thing. This company has poor customer service, poor scheduling processes, poor all around. I would actually give it a negative 4 stars!!

I had an issue with an old iPhone and the Apple Store quoted 1hr45min to talk with someone so I…read morewalked over to Spectrum. I first spoke with Eric who changed out my SIM card and shrugged me off. I didn't even get out of the store before i lost service again. Luckily Krystal came to help and I ended up with a new iphone 15 plus. She really knows what she is doing and was very helpful. Meanwhile Eric just sat scrolling his phone. Thank you Krystal!

I have not had the service for over six years. They sent New equipment in my name to the house I…read morelived in six years ago. I nolonger even live in the same town. I have called to try to return the equipment, but was unaniem to get through to customer service. I did get a technician who only wanted to update an account I don't even have. Hé did conform that he seeds an order for New equipment shipped to me but he could not tell me who had ordered it. Each time I got a person on the phone they would drop the call when they attemped to put me through to customer service. I only want to return the equipment and get my name off thier books.

I heard of Dayton Network Access Company 20 years ago. They may have been an "early adopter" of the…read moreISP technology. IIRC, it was called dnaco.net. It was great doing business with you.

They have a wide variety of services and a good, home country style vibe. You can see good MacBooks…read morefor a few hundred bucks and they also can repair them. I also got my iPhone USB-C charging port cleaned out in less than two minutes!!

I had a computer crisis yesterday. I had several years worth of files on a thumb drive that got…read morephysically damaged. I needed a lot of the files for a new position I start tomorrow. The folks at Gem City Digital saved my bacon and only scolded me gently about the need to backup. There's also a very cool dog who works there. I give them a solid recommendation.