Dylan Barnes is the worst employee at this store. he consistently argued with me and lied to upsell…read moreme. he misrepresented insurance products and devices, you need to fire him. He is a poor representation of the company.

Nothing But Lies and Misinformation First Lie: Colby at a…read morefranchise store assured me, "Verizon won't sell you 5G Home Internet unless they are certain it will work in your area." That statement was false. It did not work. Second Lie: Colby told me, "You can simply return the equipment to the company store." Third Lie: When I went to the company store, the manager told me, "You cannot return it here. You have to take it back to the franchise store." Fourth Lie: I returned to the franchise store, where Colby again insisted, "You can simply return the equipment to the company store." Final Runaround: A sales clerk at the company store then told me the equipment had to be returned to a UPS Store. It is astonishing that no one seems to know the actual return procedures. The misinformation, the back-and-forth, and the wasted time are unacceptable. For the record, T-Mobile's system works perfectly at this same location.

Josh is absolutely amazing. This has been the best experience I've had with Verizon to date and…read moreI've been a customer for over a decade. I came in to upgrade my phone. The first day he was balancing a busy day with multiple customers but he did it so effortlessly. Checking in and helping all of us and you could tell we were all impressed with his agility and effective multitasking skills. The trade in was easy and he made sure all my apps and phone settings were set up without issue before I left! Thank you, Josh!!! He is very knowledgeable, detail oriented and a true asset! If you have any Verizon needs I recommend stopping into the this location and meeting with him!

Dylan was amazing helping us upgrade two phones and adding another line to our account. He took…read morecare of all the technical stuff and explained the discount's clearly. As a Verizon customer for many years I'm happy once again with the customer service I have received.

I have not had the service for over six years. They sent New equipment in my name to the house I…read morelived in six years ago. I nolonger even live in the same town. I have called to try to return the equipment, but was unaniem to get through to customer service. I did get a technician who only wanted to update an account I don't even have. Hé did conform that he seeds an order for New equipment shipped to me but he could not tell me who had ordered it. Each time I got a person on the phone they would drop the call when they attemped to put me through to customer service. I only want to return the equipment and get my name off thier books.

Just want to return equipment. 2 people working, and a manager that is just standing around,…read morewatching them. The line is 11 deep. You would think he would actually do something productive.

Pretty painless when I went to pickup an online order. Got helped right away and was on my way…read more Hasn't always been my experience but I went in the middle of the day. They did seem to have plenty of staff though.

On 12/29/25 around 3pm i visited the apple store with the intention of resetting an icloud password…read morefor a iphone whos screen didnt work. When asked if there was a manual way to see my iphones screen even though it wasnt working ( THE PHONE STILL WORKS PERFECTLY OTHER THAN SCREEN.) and the employee who i was working with, Hunter, shrugged his shoulders and shook his head indicating no. In terms of a solution it seems hunter couldnt come up with even a valid answer other than SHRUGGING. Mutiple times different ways i asked what the solution could be and everytime i was responded with "well you forgot the password". Meanwhile im going through this endeavor theres other customers who explained they had APPOINTMENTS who hadnt been helped in HOURS!! Simply forgot about and swayed to the side. Got the feeling of them moving cattle instead of helping customers. Hunter at this location needs a revisit on his intentions with customers and his customer service outlook. Shrugs and "im sorries" dont fix phones! Being competent does!!

I walked in mid-day to buy a case for my phone. Brian and his team were super helpful with showing…read moreme different options and helping with price comparisons. Brian took time to put the case and screen protector on my phone for me. They were knowledgeable without being pushy and had great customer service. I would definitely go back again and recommend them to friends. Thanks Brian!

Best verizon experience ever. Came in mid day through the week. No wait. Very helpful and…read moreknowledgeable staff. Highly recommend

Switched to T-Mobile for a huge savings. Wasn't anything promotional but a side by side comparison…read moreand T-Mobile was a much better option for unlimited data for 5 lines. Taylor, Akim, Brett were all awesome in their customer service. Highly recommend this store.

From the owner: Visit the T-Mobile store in Dayton and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 6212 Wilmington Pike can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Great place to go for your cell phone needs.. the staff has always been friendly when I walk in the…read moredoor..I highly recommended wireless world to everyone I know. Been going there for years & will continue to keep going there for many more.. Thanks Wireless World for all the years of great service I appreciate it..

Ran into several people who were happy with this organization…read more I was impressed. M interaction was favorable as well, and I'll be back to do the more business

I had a computer crisis yesterday. I had several years worth of files on a thumb drive that got…read morephysically damaged. I needed a lot of the files for a new position I start tomorrow. The folks at Gem City Digital saved my bacon and only scolded me gently about the need to backup. There's also a very cool dog who works there. I give them a solid recommendation.