It has been packed every time I've been to this store; however, the line seems to move quickly…read more Employees have always been friendly. When you arrive they have a greeter take your name and type it into a tablet that puts your name on the waiting list board. I'm not quite sure why they need to pay someone to do this? Perhaps they could do away with this position and lower their fees a bit!

Not entirely this location but for my area where I live in Miamisburg the internet is always having…read moreoutage always this is 2 days in a row now that their is a outage and our internet is down and it seems like it's almost every weekend now theirs a outage

Are 20 year old antenna need a replaced. Scott came out the next day install a new one works like a…read morechamp. We get over 50 stations for free. No more cable bill for me would highly recommend

This company has horrible service. They don't know anything about antennas and the receptionist is…read morerude. I'd say they're going out of business. All signs lead to them out of business very soon.

I called L&J about repairing trouble I had with just a few channels. The repairman told me over…read morethe phone how fix it with my control. It worked, and there was no charge.

I've had this service for a few years. They've been known to increase their billing 'silently,'…read morediscretely indicating a service fee change almost 'hidden' on their statements. Read them carefully.... Today in my statement, an inserted filer read "Let's Get Moving....Are you moving? We can help with that. Call today to transfer your Spectrum services and we'll have everything connected so you can feel right at home." So, I phoned to announce my upcoming move. I was told "Unfortunately, we can't help you." But what of your flier? "We don't provide service to your new residence." Another case of promises and lies.

Spectrum was just installed last week. I'm receiving 200 Mb download speeds with a 20 Mb upload…read morethat's sustained right around those speeds throughout the entire day! I game on my Xbox one quite regularly so all the nerdy stuff matters to me. Not a whole lot of channel lag while surfing the cable side either. The DVR box provided doesn't even show non-HD channels so I don't have to parse through hundreds of channels I'll never use. I must say the amount of channels is staggering though and as soon as I find out how to pair that down and remove channels from my view, this service will literally be perfect. The installer named Jack was incredibly accommodating; letting us pick the install location near the mantle of our fireplace. He even had the wherewithal to suggest we lower the cable outlet install in order to be hidden by the mantle. So far I'm thrilled! Def not Time Warner

I have not had the service for over six years. They sent New equipment in my name to the house I…read morelived in six years ago. I nolonger even live in the same town. I have called to try to return the equipment, but was unaniem to get through to customer service. I did get a technician who only wanted to update an account I don't even have. Hé did conform that he seeds an order for New equipment shipped to me but he could not tell me who had ordered it. Each time I got a person on the phone they would drop the call when they attemped to put me through to customer service. I only want to return the equipment and get my name off thier books.

Just want to return equipment. 2 people working, and a manager that is just standing around,…read morewatching them. The line is 11 deep. You would think he would actually do something productive.

Worse internet provider. After canceling my service back in August and sending them the equipment…read moreback they decide to take money out of my account . Called to see why said they never received the equipment. Looking into it had receipts showing in sent it . Told me I had call back to receive me refund . Would not recommend them at all.

dog shit. cancelation fee is $400. latency is 150 and higher. there's a data cap. customer service…read moreis actually no help at all. not even remotely trust worthy they lie about there speeds and latency. if you live in the middle of fucking no where I recommend starlink. have a good day

Joey was absolutely amazing and got me an IPhone 17 pro max thanks again my guy! It didn't take…read morelong to upgrade and it was very easy and smooth process

We are so disappointed in the service we receive from Spectrum and are currently looking into other…read moreoptions. We've already dumped the tv services and chose direct tv. We also have several add on apps we like ( Netflix, Showtime, Disney). There are many ways to get great deals on the add on services, and just need to make the break from Spectrum internet. Mainly because several times a day it will not provide the 5G service and we have to restart the modem & router. They've come several times and claim our equipment in the house, is the best they have. After many techs couldn't fix it, they actually sent the Quality assurance person who told us the truth. We're at the end of wherever their fiber network ends in our area , meaning in easiest terms, their equipment is outdated and they can't get the okay to fix it. The problem is outside and throughout my neighborhood and we, being at the end, get the leftovers of what our multi- tech neighbors are using. I'm not sure if another service provider can help. All I know is we pay only for internet and it works like the old AOL log-on. You know, where you wait and wait for service that never works consistently. Hopefully none of you are experiencing the same!