My experience with Batteries Plus
My key fob assembly was not working so I ordered one from Chris Long Hair Manager when I was in the store to purchase a battery for my phone handset. Chris Long Hair Manager said he would contact me when the assembly came in, and I could come to the store, and it would take only 5 to 10 minutes to cut the new key, check for fitment, and if needed make any adjustment.
As a point of information, at the time I placed the order with Chris Long Hair Manager, I mentioned that because of my recent foot surgery, I would not be able to stand for a long period, and that there were no chairs in the store for me to sit down and take the pressure off my feet. Chris Long Hair Manager mumbles his words, which I cannot understand. When he talks it sounds like he has a mouth full of food. You have to do your best to interpret it, take keywords and try and put together what spews from his mouth.
After a few days of waiting, I was notified my key fob was in. I arrived at Batteries Plus store # 140, the store that you absolutely do not want to patronize when it comes to Chris Long Hair Manager and his White Ponytail Crony to cut and program key fob assemblies. I entered the store and proceeded to the sales counter. White Pony Tail Crony was waiting on a customer.
Chris Long Hair Manager asked if he could help me. I replied "Yes, I'm here for the key fob I ordered, and to have it cut and programmed." Chris Long Hair Manager said, "I need your old key FOB assembly to cut the new one to match." I handed him the key. Chris Long Hair Manager then went to the back room. At that point, I checked the time because I had an appointment. I set arrival time to get the key fob service and still make my appointment.
I stood there waiting, and my feet started hurting. I glanced at the time. I had been there 15 minutes, five minutes more than it was supposed to take for the whole transaction.
I stated to Chris Long Hair Manager "This key does not fit and work right and you know it- try it again." Chris Long
Hair Manager got into the car and tried to insert the key again, push, push, push....
- after fumbling around, and using brute force, the key started the car.
Chris Long Hair Manager tried to turn the new key to off and then removed the key. That took a degree of force to remove the key. Chris Long Hair Manager, at this point, tells me to come in
and fill out paperwork, and, 'You are on your way'
I said no, no, no, I'm going to try the new key myself. I got into my car and tried to insert the new key into the ignition switch. The key had high resistance when I tried to insert it, dragging and
dragging but finally went in. I said, "This is not how a new key acts." With all that resistance I then tried to turn the key to start the car. It had so much resistance it would surely damage the
inside of the ignition switch workings.
I turned to Chris Long Hair Manager and said "This is totally unacceptable, this is a joke!!" Chris
Long Hair Manager was standing there, the look projecting from his face made me realize that this person does not remotely know how to cut a key. Chris Long Hair Manager then said
"Come inside." My feet were done and becoming numb.
Chris Long Hair Manager turned and started walking toward the store, with me a couple of steps behind him. I wrestled up just
enough steps to make it back into the store. As we entered the store, Chris Longhair Manager, and I were arguing about the key not working, and that he was going to file the key down, and it
would be fine.
Now there were no customers in the store, just me and Chris Long Hair Manager, and White Ponytail Crony.
I stated, "This is a joke, this key doesn't work and you know it". Chris Long Hair Manager said, "No problem, just give me the key and I'll file it a little and it will be fine."
Chris Long Hair Manager seemed out of breath and walked slowly into the back room. Oh man, file, file, file, White
Ponytail Crony says to me "It will be fine" I replied, "Say what?" White Ponytail Crony said "All keys have to wear in.
Chris Longhair Manager emerges from the back room with perspiration on his forehead,
walks up to the counter, and takes a stance right next to White Ponytail Crony-Chris Longhair
Manager hands me the new key fob and says, "You are good to go." I replied, "I am not good to go, I'm leaving here with a $200.00 plus item that doesn't work because it was not cut correctly by you."
Both Chris Longhair Manager and White Ponytail Crony had moved so close together that you could not put your hand between their elbows. I left the store with both of them still
standing elbow to elbow, and smiling smugly at me. You could not put your hand between their elbows.
I presently have filed a complaint with Batteries Plus
customer service- I will post what happens with that complaint.
For Google Reviews, I have noticed that all responses that are notated by the owner, seem pre-generated and non-specific to the actual review. read more
