Disappointed... Stopped by to get the camera lens replaced on my Galaxy 5 phone. Waited 45 minutes while he repaired a phone and chatted up the young lady that owned it. After she left, was told that I really needed to replace the camera as well as the lens, because particles of glass gets down in the camera causing it to not focus correctly... Ummm... ok... lens replacement was going to cost $60... camera and lens was $80... checked stock... they had the lens, but not the camera. Was told that the repair would take about an hour. Had to prepay for parts and labor to "guarantee that it would be in in a week or two." Not happy about it, but based on past reviews, gave them the benefit of the doubt. Stopped in the following week and was told that the camera came in, but not the lens, check back next week (What happened to the lens that was in stock last week?) Ok... got a call the following week saying all parts were in, and to stop in. Dropped by the next day after work, different guy... Was told that the Galaxy 5 has a sealed back, and that even after the repair, it would take 4 hours for the new adhesive to cure, and that they couldn't release it until this time passed due to warranty issues. That would have meant that I would be without a phone until after 11:00 the next day... not reality. Stopped back in at noon the following day. Again, customer ahead of me, same repair guy as the night before... On my lunch hour, so I couldn't afford to wait 45 minutes to talk to him about it, so I interrupted, and dropped it off, saying I'd pick it up after work, leaving my business card as well, in case they had issues. Stopped back 5 hours later. Still a customer in front of me. Waited another 10 minutes until a young lady came back from somewhere and the guy that told me about the adhesive cure asked her to wait on me... She said that it still wasn't done, that she was working on it but it would be another half hour. I asked her about the whole curing and warranty issue, and she looked at me like I was crazy. The fellow that told me the day before about the curing time then back-pedaled, and said that it applied more to I-phones... and that we really didn't need to wait the 4 hours he told me about the day before... I've actually lost count but, but assuming it is ready when I go back to pick it up, this will be 6 trips to this place to get the camera replaced. SIX TRIPS! These people have no concept or value of others time... I'm not exactly sure how many times I've been lied to... Was there any truth to whole focusing issue to begin with, or could I have bought the $4.00 lens on line and fixed it myself?
I get it... It's a low overhead (one man shop). I appreciate that they can only wait on one person at a time, and that they give that person 100% attention. All others must wait. But there is no excuse for lying to me about the 4 hour cure time because you don't have the time or inclination to fix it right now... Tell me your challenges honestly, and we can work it out... Lie to me, and everything else you say is suspect!
Follow up: 9/12/16... The new camera works no better than the old camera did... Still has focus issues... Only difference is that I'm $150 poorer. read more