Hubs and I went yesterday to upgrade our phones. Carmen took excellent care of us and made so many…read moreaccommodations to help us get the best deals. Her first day flying solo on the floor, and we couldn't have asked for better service. I think that says a lot about their training process, that from day 1 an employee can do such a job. I highly recommend her. The store was very busy, but turnaround seemed to be steady. It's clean, there's lots of floor models to play with, and the staff is knowledgable about the phones and other products. We were surprised when we left to see that we had been there for 3 hours - our 11 yo son didn't even complain about the time, he had so many options to keep busy. The franchise stores can't compete - if you're in the market for a new phone, go to the corporate store. Specifically this one.

By the way, no one from Verizon contacted me to attempt to resolve this situation. Also, this was…read morenot a "misunderstanding" on our part, but a lack of ethics, morales, and business integrity on part of the Verizon team in Huber Heights! I guess what was important was that Verizon got our money! Not any more, since we just took all of our business to T-Mobile at a lower monthly rate and much better service, especially with T-Mobile Home Internet where I am getting speeds I never had with Verizon.

A COMPLETE SCAMMER! I'm not the type to leave a review like this but other consumers need to be…read moreaware of my experience. I SEVERELY REGRET DOING BUSINESS WITH THIS "COMPANY." I hired Trojan Tech 2U for a phone repair and they scammed me. Trojan Cellular and Trojan Tech 2U are affiliated with one another, both of which are dishonest and should be avoided. I received messages from the same phone number claiming at times to be two different people. First it was "Brooke" in "Front Office Scheduling," then it was Jason, the guy who actually showed up to do the repair. I paid for a screen and battery replacement for my iPhone 11 Pro, which I thought was done correctly until I realized my Face ID stopped working. I let him know of the issue so he came back and "reseated" my existing Face ID assembly the next day but it stopped working again within an hour. I also reported my battery health and functionality didn't improve after he supposedly replaced it so I believe he lied to me about replacing my battery. I have no way of confirming this myself and he denied lying about it. I was told I would have to pay $100 for a new Face ID assembly and the labor for it to be installed but I refused and claimed he caused the issue when he had my phone open and worked on it (obviously) so the repair should be covered by his 90 day warranty. After several weeks of back and forth, he finally claimed he would fix this issue under warranty and free of charge but when I attempted to schedule this service, he ghosted me. I tried following up multiple times and was ignored. I ended up spending about $300 for a decent screen replacement, but my battery health remains the same and now my Face ID doesn't work. I should've continued using my phone with the cracked screen and saved my money. Don't make the same mistake I did by allowing this dishonest man to work on your device. He will take advantage of you, especially if you aren't very knowledgeable in tech. I have record of all my interactions and will be pursuing a case in small claims court.

Horrendous. Was told I'd receive an OEM screen replacement for my Galxy S23 Ultra, was instead…read moregiven an aftermarket screen with no fingerprint sensor and still charged more than what an OEM screen is worth. Dude also stole my S Pen. Steer clear.

had a question about my iPhone, so i sent these fine folks a message. within MINUTES, i had a…read moreresponse; was a quick lesson on preventing my phone from warming up too much and how to keep it running smooth. they weren't the "you HAVE to come in" type of people - you know, there are some businesses with social media presence that ask that you go to the shop for EVERYTHING, even if it's just to find out the prices for a particular phone case. comfort. that's what these guys offer. comfort with the fact that your life is I'm the palm of your hand. for my issue, they were able to offer relief through messages. i knew that if it was something i needed to come in for like a damaged screen, i could be safe and assured that it would get taken care of. 10/10 recommend!

From the owner: At Central Device Repair, we make the customer feel like a million bucks! How? By not spending a…read moremillion bucks to get the best customer service, the fastest and highest quality repairs around! Other repair stores may offer “lowest prices around” but their quality definitely shows that. We use the same quality parts on your device that we would use on our own personal devices. We have all worked on over 40,000 devices in the last 6 years. We want you to leave satisfied with peace of mind knowing your phone is in great hands.

Those folks over there are super nice and gave me a sweet deal on an iPhone 17. I'd totally…read morerecommend this spot.

I would suggest to not do business with them . My opinion ... Not professional ...Tried to buy a…read morepinball machine there. They did not do what they said . , When i tried to call again they picked up the phone and hung up saying nothing ...

You have 4 people working and 2 of ur employees helping another employee work with one customer…read morecause no one knows what they are doing. Waited quite some time to be waited on. We have 3 phones through u and it's time for us to make changes to our phones. Looks like maybe we need to go back to Verizon. Last two days haven't been able to connect my iPhone to internet. Never had issues with Verizon!! Just absolutely ridiculous!! Train ur employees so they can actually help ur customers instead of ur other staff! If they aren't ready DO NOT PUT THEM ON THE FLOOR!!!!

From the owner: Visit the T-Mobile store in Huber Heights and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8223 Old Troy Pike can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

If you want the best customer service and best experience go here. I had to setup a new account for…read moremy cousin, we were in and out felt like a few minutes. Great service

We were Sprint customers for years when T-Mobile and Sprint merged. I upgraded the four phones on…read moremy account online and required customer service assistance to do so. We received our new phones but we were not mailed enough return packages or return labels. Customer service online tells me I can take the phones to any T-Mobile store and they would do the return for us. So we stopped in this store I took everything they sent me and the guy behind the counter tells me he can't do that. I say well customer service told me you can and I went to show him the text and he explains to me that not all T-Mobile locations can access Sprint customers information and that customer service online will not always give you the same information that the stores will. He does however get a larger box another plastic and packs the phones carefully and applies the mailing label. He didn't have to do that he could have sent me on my way and I would have had to figure this out myself. So with his helpfulness all I needed to do was drop the package off at the UPS Store. So I'm giving this particular Sprint location the four-star rating based on this one young man's customer service.

Tyler at the Huber Heights store was the ONLY tech shop that knew how to transfer the data and apps…read morefrom my SO's Google Pixel with a crushed screen to his new Pixel phone. Saved hours of recreating his apps, and many photos would have been lost forever. HIGHLY recommend!

The U Break I Fix store on Old Troy Pike in Huber Heights, OH is completing warranty work but…read morecharging fees under the table. If you bring your phone in for repair they want to keep your phone for a week but if you pay out of pocket $100 they will fix it right then and there. When asked why the difference in timing, it was stated that since they are not paid for warranty work it will sit until they feel like fixing it. If you pay their personal fee, they will take care of it now. This is not how business is conducted. Samsung has been notified and provided the TikTok that was created documenting the ordeal.

They can be a little to get to fixing internet issues, connectivity and what not. The service…read morethough is great, the technician was very polite and I would still recommend spectrum.

The worst customer service. Call to drop Internet and had to fight to cancel it. Fun how can give…read moreyou a better price when you want to drop them. Told them I not interested and then they offered me $500 Visa card. But their internet drop 8 times in one day. They argue with me and still tried to make me stay. The customer service people are the worst STAY AWAY

Sunday from Boost was absolutely amazing. Got me an incredible deal with phone and accessories I…read moreneeded. Helped me recover my accounts and everything. Best service!

Switch to a different carrier disable our boost number and I get a email saying it was turned back…read moreon! If you want a conartist carrier go to boost mobile. We had/have nothing but trouble with them, they pocketed our money after we paid our 150.00 bill so we had to pay even more money when we was with them, never helped us when we needed help, now they reactivated our number with out us knowing ! Me and my boyfriend are calling corporate tomorrow morning about this