10 star service from Abel. He even drove to Big Bear to get the phone. If that's not customer service, I don't know what is! Thank you for all of your help and getting me the best deal! He really is a King! read more

Ariel was a great salesman. I like the shorter lines. And we've gotten 3 phones in two months. Thanks.

I came in today because of an issue with my iPhone 8, and Jeff and Abel ended up getting me an amazing trade-in deal for an iPhone 12 pro. They walked me through all the steps to set up my new phone and made the whole process really easy. When I told my dad about it he was jealous and wanted an upgrade too, so we came back a few hours later. Abel got him the same deal even though it didn't look at first like he would be eligible! My dad is not tech savvy at all but again we were patiently walked through each step of the set-up process. My dad even got a great bundle deal on phone accessories thanks to Abel. So glad I decided to stop in today. These guys are top notch when it comes to customer service! read more

I finally was able to upgrade to a new iPhone this week. Went to this location and was greeted with a friendly Verizon associate. The associate who helped me was Clark. He shared with me all the new features my iPhone had, he took the time to explain everything very clearly. He got me set up to transfer all my data from my old phone to my new one. He answered all my questions that I had. Clark was professional and knowledgeable with the product. Excellent service! I will definitely return to this location for future products! read more

Abel was so patient and helpful with my dad. My father had a brain tumor and so is very forgetful and Abel helped him figure them all out and got us on our way! Thanks Abel! read more

Hadn't been able to use my phone for weeks , Sonia set me up with a new one with an affordable price .

On 09/20/2021, a store associate (MO) at the 503 N. State College Blvd., Ste. C, Fullerton, CA store attempted to help me set up a new line on the phone. He told me at the END of the transaction that the phone I wanted actually wasn't in store and would only be available after 10/1/21. I reiterated that the entire point of the order was for a special birthday gift needed for the following day. So I kindly informed him we could not move forward and the call was over. Well, come to find out today, that a line WAS added to my account and so was a phone. All without my authorization and consent, so illegally. Customer service states I need to speak with the employee, but I cannot get through the phone number provided on the website for that location. I need this remedied IMMEDIATELY, without further inconvenience and frustration from me or I will need to seek legal action promptly. Remove the line, the device and any subscriptions Mo sneakily added associated with device phone number, NOW. Do not trust Victra authorized retail locations, they are not true Verizon stores, and my experiences with them always end up costing me more in time and frustration attempting to fix their incompetences than anything else. read more

These guys are great they provided the best experience I've ever had at any Verizon store they answered all our questions and they went over our current plan and showed us how to get the most for our money. read more

Sonia was great. Very friendly and knowledgeable. She helped me set up my new phone with all my data from my old phone and I'm thankful because I thought it was unrecoverable since it went for a swim on Halloween. Tried to get it replaced elsewhere and it was NO HELP so I decided to come in despite the reviews I figured what the hell , I'll ask for my account number if this store can't can't help ...soo im writing this review on my new phone so things worked out. Thanks ! This is what service should be. read more

They charge you for items and services that you can get for free by calling Verizon Corporate Customer Service. They tried to charge me for a SIM card and to activate the SIM card but was free by calling Verizon customer service. read more

They took their time helping us pay our phone bill. And helped us add another person to our account and gave us great deals on 2 new phones. A new iPhone and a samsung note 10+. I was very pleased , they even let us sit and make sure all the old content was transferred from our old devices. I believe the associates' name was Adam. read more

I wouldn't have gone in if I had realized this was an authorized dealer instead of an actual Verizon store (I've had trouble with authorized dealers in the past) but I'm very glad I didn't because the service here was excellent! Chris helped me get a new iPhone 11 and I couldn't be more satisfied. Incredibly helpful and friendly, was honest in advising me what I should get and what I could do without. Very refreshing! They've earned my business and I'll be returning with my next cellphone need! read more

I got an email saying my phone was ready for pickup. Drove over, and the doors were locked, gate closed. Apparently they decided to close early that day, with no notice. Really can't say any more than that. read more

I had been wanting to switch back to Verizon for quite some time, just never got around to actually taking care of it. And since I was in the area, I went out on a limb to just get it done...and I am so glad that I decided to do so here. I was assisted by Jeremy, if you ever come into this store, ask for this guy! He was so professional and pleasant to deal with. Very witty, and answered all my questions, which in turn, reassured me even more that I was making the right decision. Usually it can be a tad bit dragging to go through the process of switching over to another carrier. I was taken care of so well, and it didn't take much time to do so, they also had everything I was looking for. The level of customer service I received from the person who helped me was exceptional. Overall, such a great experience. I got the carrier I wanted, a new phone, accessories and all of my concerns taken care of in just one visit. Thank you again to Jeremy for helping me today! This place definitely will have my business from now on! I highly recommend this store! read more

Great staff at this location. I will only be going here from now on. Jay, the store manager, goes above and beyond to help his customers and makes you feel welcomed and taken care of. Thanks so much for all of your help, Jay!! I will be recommending this location to my friends and family!!!!! read more

Erik was very helpful and open for any questions that I needed to ask. He even let me know that I am paying more than I should be for my current plan of 12gb/month and informed me that I can go unlimited for an even cheaper price, since my brother is military. Would recommend coming I to this store and asking for Erik. read more

I really dread going to Verizon because I feel like my problem is never solved or answered correctly but I was proven wrong at this store. I had questions as to why my bill was so high this month and they walked me through every charge on my account and explained the extra charges that month. They assured me it would be lower the next month and if I had more questions to return. Justin really went above and beyond in aiding my bill problem and my questions regarding upgrades. 10/10 would recommend anyone to go here for assistance. read more

I typically dread replacing cell phones, almost as much as I dread going to a car dealership. However, this Verizon store provided knowledgeable and professional service. Jay and Eric were awesome and patiently explained the options and answered my many questions. Thank you! read more

Abel was so patient and kind. Such a pleasure to work with! He made the ordering process a breeze and walked me through everything when purchasing my new Apple Watch. 10/10 would recommend. read more

My husband and I have been to many Verizon stores all over Orange County, due to moving a few times in the last couple years. We've had the best experience by far at this location. We went in to see if we were eligible yet for new phones, and also to see if we could make any adjustments to our plan to save us a little money. We just had a baby, so every penny counts! Krystle, the Store Manager, helped us out and was very friendly. She advised us that our devices were not yet eligible to be upgraded (without a buyout) and let us know the exact date we could come back and be eligible. It's only a month away, so we will be happy to wait. Also, she helped us change our data plan to better accommodate our needs and save us a little bit on our bill. Overall, we had a great experience here. The customer service is top notch. On an unrelated note, another employee there (did not catch his name) noticed we had a new baby and through some conversation about difficulty nursing, offered his aunt (who is a lactation consultant) up an an expert to help us with our dilemma. He provided her information and we are thankful for his recommendation. Just another example of above-and-beyond customer service at this store. Thank you, Krystle and team, for a wonderful experience. We will be back to your store for all our wireless needs :) read more

Let me start out by saying Wow!! I came in thinking I was going to annoy the employees with all the questions I had instead they went above and beyond and taught me how to solve my problems if they were to happen in the future! Now I can show off my new skills to my friends if they ever have an issue lol jk leave it to the pros. Special shout out to Justin for being to patient with me and walking me through the process. Definitely recommend this place 100% read more

Don't believe anything the sales people tell you regarding your cellphone. I went in to use my insurance to get another phone after the one I had got wet. I was told that it would be cheaper to upgrade my account and get another type of phone. They put me on a family plan which was more expensive. I was told it would lower my bill but all it did was jack it up even more. The phone itself sucks, the touch screen stoped working after one month...I was promised to get $125 in gift cards to reimburse me for the cost of the phone and ringtones I purchased and would lose when getting a new plan. I have yet to see those and it has been over a year. Do yourself a favor and go to a Corporate Verizon store. Do not waste your time dealing with these monkeys!!! read more

I somehow disabled my phone, and came in hoping for a miracle. Abel explained that my phone needed to be reset, but a laptop wasn't available at the time to do it. As I needed my phone immediately for work, he referred me to the Genius Bar at the Apple store, and provided me with the information on my recently purchased phone in case I needed to prove to Apple that the phone belonged to me. Although Abel wasn't able to physically reset my phone himself, he provided me with the tools to ultimately get my phone back up and running. That was great customer service, I will definitely return to this store. read more

Called in to see if they could give me a SIM card. Alex, on the phone said it's $25 and to come in and he'll see if he could figure something out to give for free. I told him the Corporate tech support number didn't say anything that it would be $25. I walk into store. Store manager proceeded to try and sell me on different plans. After 60 minutes, say they will be charging me $25 for the SIM card. I call *611, they say it should be free at the Corporate store. Look up and see this is a "Retailer." I get mad, because they should've told me I could just go to a corporate store, get it for free, and not waste my time. Gave the card back and walked out. SMH. read more

Great service...Erik was amazing...new merchandise and he saved me money each month. The office is clean and comfortable; I am so happy to have stopped in. read more

Wow. Just wow. I recently upgraded my phone and when I got home and checked the Verizon website, it said that when buying a new smartphone, there would be $100 off. The sales rep didn't tell me about this, so I called the store and asked about it. At first he told me to come back and he will change it, but then he told me he had to get approval from his manager and told me he would call me later. Two days have passed and I still didn't get a call from him so I went back to the store. The manager told me the $100 off is only for android phones (when the other rep said I qualify for it). No one apologized for the confusion but whatever. I went back home and decided to chat with the online Verizon rep and she told me iPhones are part of the promotion and I should have gotten $100 off when I upgraded my phone. I told the online rep what happened in the store, and she assured me that the $100 credit would be given to me. Don't go to this store unless you want confusion. Hearing two different things is not pleasing especially with $100 on the line. read more

Today I worked with Moe, he was very kind, helpful, positive and made it a very enthusiastic experience for me. He pitched me deals upon deals. He got me set up for success. I came here for technical support intentionally and Moe saw that I had a good deal for my phone and offered it to me. He also gave me a sweet deal on my bundle. I appreciate the service this young man offered me. Go to Moe!! He is great and patient. read more

I was six months from the end of my 2 year contract and my iphone 5 decided that it didnt wnat to work anymore. I had no protection plan and no apple care... pretty much screwed. Shout out to Mr. Ryan Santos! He helped me saved money off my current plan and got me a new iphone 5s for a dope price. He definitely put in the effort to help me out. Thanks again!! Cant beat that kind of customer service. Overall, lessons learned is to buy the protection plan they offer its 11 bucks a month and it covers accidental damages. read more

10/10 recommend this location John was really helpful and knowledgeable and was able to help me get a good deal on my knee phone

Place is average. Nothing fancy. Staff workers are nice. They do have the iPhone 6 in stock and have a deal for iPads. The area is in a plaza so there are places to eat nearby. The interior is clean. It's nice and quiet. Christmas music playing. The best thing about this Verizon store is that it's next to yogurtland, so while they pull up your records for 30 minutes, you can have some delicious yogurt. I guess if there are so cal Verizon special why not check out this place. :) read more

Abel (manager) and Roger were a great help! Thank you guys for being respectful and honest.

No wait! I come to the store at those "golden hours" when the store first opens, is 20 minutes to closing, and/or when normal people are working. Therefore, I got all the help i needed as soon as i walked in. I really cant stand it when people complain about the wait...come back at a better time guys, its not like the techs are screwing around. About the employees... I've been helped by Kalena, Uriah, and Scott ever since i started coming to this store. Kalena was SUPER patient with me in my phone-buying decisions and worked with me whenever I had a freak-out about my plan and whatnot. Uriah and Scott helped me another time when I needed to start using another phone and they were also very patient about the situation. Everyone is SUPER friendly and socialized with me rather than hide behind their computers or in the back room. I'd keep coming back to this store. read more

My Mother and I came here today so that she could upgrade her phone. One Matthew Snyder was incredibly helpful! He treated me and my Mother with the utmost respect, taking his time to walk her through every aspect of her new device (it was her first smartphone). I would definitely recommend this store. read more

Let me just start off by saying what an amazing team they have here at this location!! I was kindly greeted upon entering and the customer service I received between Jay & Erick was truly top notch! I came in to see if I was eligible for an upgrade bc my X started to be finicky. After giving my info, they quickly pulled up my account and presented me with my options. They were so knowledgeable with all the different plan options and even helped me save $ by letting me know of discounts--like setting up auto-pay to get $5 off every bill! Jay even went as far as breaking it down into an itemized receipt so I could see all the fees--not just one lump sum and no details like other locations have given me in the past. By going the extra mile and also making me feel at home, I felt so much more at ease & comfortable with the whole process, knowing they weren't scamming me into paying more than I needed to. To sum it up, this store is top notch and you will not be disappointed! It's super clean, the staff are genuinely helpful (no Joanne the scammers here!!) and they have desirable accessories to help protect your newly purchased phone. Bravo!!! read more

**Disclaimer: sorry for the novel** This was definitely the most memorable couple of visits to a wireless phone provider I've had. In the past, I got whatever service with a long wait. This time, I came in looking to upgrade, as I've been due for an upgrade for over a year. They were busy with other customers when I walked in, but were quick to let me know that I'd be helped soon. As I waited at the counter, I saw friendly interactions between the staff and the customers. Krystle, the store manager ended up helping me. I explained to her that I wanted to upgrade and she was nice enough to tell me exactly how much it would cost with all of the associated fees. She saw that I was not happy with how much my monthly payment would increase, so she told me how it would be a lot more cost effective to buy the phone and pay the same monthly, which also meant that I could keep or sell the phone I had. I was much happier with this option. The phone I chose was unfortunately on backorder, so she wasn't able to send me home with a phone that day, but she ordered it for me and let me know when it was expected to arrive. Sooner than expected, I received a call from the store saying that I could pick up my phone. When I got there, it was busy and again, they were polite and quick to help me. I was pleasantly surprised that weeks later, Krystle remembered my name, which is something that always makes me feel special . Unfortunately, there were multiple people who I overheard in the store giving the staff problems. They were just people that were upset about things that were completely out of Verizons hands, such as taxes (which are state and federally imposed, therefore, impossible to waive). I wanted to go over and say something because of how unreasonable these patrons were. Krystle and the staff were all accommodating and sweet as pie and I just couldn't believe the kind of mean spirited people that would give the staff such a hard time. The only downside of my trip was that I didn't entirely understand what I was paying for until later, but I'm happy with the overall experience and I recommend this store! read more

Immediately walking into the store I felt super welcome, all intimidation or nerves from making a big purchase went away. Jay and Erik were both extremely helpful with helping me reach what I was looking for, and were both extremely patient as they answered all my questions. I will definitely be coming back to this location in the future from now on!! read more

I had a defective iPhone still under warranty so Verizon shipped me a replacement phone. I knew I couldn't transfer everything from my defective phone to replacement phone on my own-and at this point I'd been without a phone for 3 days so i took my defective and replacement phones and went into my local Verizon store on State College in person to seek help. Much to my pleasure, it was the same employee, Chris, who had helped me awhile back when my phone got stolen! Chris is by far the most knowledgeable and friendly employee I have ever encountered at ANY Verizon store! Not only did he completely solve my problem and transferred my entire phone while I waited-but he did the same for another customer too. With a smile on his face as well. He didn't let me leave the store until I had all of my questions answered and checked my phone to make sure everything was there. I hope Verizon knows how fortunate they are to have Chris managing this store, because I have never had a bad experience anytime I've gone in there. read more

IS THERE NO 0 STAR Option? Come here if you enjoy being lied to. Shut this freakin place down. Just purchased a new screen protector. (For $60?!) I wouldn't pay this damn much for a piece of glass normally but the manager here said convinced me to go ahead and purchase it, because he stated that I could "come on in and they'll replace it for me on the spot." Now that it's cracked; they are claiming that their policy changed and that I would need to file with the screen protector company on my own (this takes about 3 weeks to arrive + a shipping charge of $10). Long story short, terrible business practices here borderline illegal. False advertising. Salesman disregarded me to use amazon so he could make a $60 sale on a screen protector. I'm not even going to file the warranty bc in my experience (I've ordered over 3 with my iPhone 7 a few years ago) it takes about a month and they charge a shipping cost that is more than a brand new pack of 3 from Amazon. Will file complaint with BBB and corporate. Never been scammed like this from a Verizon. WHAT A JOKE. In my opinion, the manager should at least honor one by filing the claim in store and covering shipping AT THE VERY LEAST. JUST ONE TIME AT LEAST. I REFUSE TO PAY $70+ for a screen protector. PLEASE DO NOT SUPPORT THIS BUSINESS. SHUT IT DOWN. read more

I came to this store today intending to upgrade all four lines on our family plan. My husband asked a question and was instructed to look up our plan on the My Verizon app. Well first of all, if I wanted to serve myself I would have just stayed home and ordered phones directly from Apple. But we pulled up the app and found our answers. The general vibe from the guy helping us was pretty bad. He obviously couldn't care less if we were there or not. Then we noticed the other customer in the store that was already at the cash register had no mask on, at all. We're outta here. Bad attitude plus not enforcing masks (covid time) forget it. We told the worker and he just shrugged. You know what we did? Switched all four lines to T-Mobile right across the street, where they were happy to serve us, had a cheaper plan, and fully enforced the masks. Done deal. read more

My fiances Samsung Galaxy S6 was recently having trouble with a broken screen so we decided to come into this store instead of the corporate location. The manager there was absolutely amazing. Helping us with our issues and really going above and beyond to resolve the situation as best we can. We were treated much better than other locations I have been to, and I guarantee if they can fix and issue, they will do it for you. read more

Verizon - Mobile Phones Near Me - Fullerton, California