This is the only Verizon game in town unless you go to Costco which has a limited number of phones. I'm giving this place 2/10 and here's my story. I went in today to renew my plan and upgrade to an iPhone 5. I knew exactly what I wanted and could cut fifteen minutes off my experience avoiding the upselling. I went in at 4pm. There were eight customers waiting in front of me and only one sales associate that I could see. I could tell this was going to be an absolute nightmare so I left and came back at 7pm. I found that I was now number two in line. Get this, I recognized the number one person from when I was in the store at 4pm. She was still there! There were nine people behind me. I thought this was going to be quick. 40 minutes later nothing changed so I left. Just know that this store will never be a quick and efficient experience for you. When I bought my original Droid two years ago it took an hour and a half from the time I was waited on until I got out of the store. I think I'm going to see about ordering a phone on the Verizon website. Anything but having to go back to the retail store. What a nightmare. By the way, this was on a Tuesday, not a typical high volumn day of the week. read more

Almost every single Verizon store I have been to have horrible customer service and this one is no exception. I went here yesterday about my phone upgrade. I am on my family's business account and know all of the account information, including every person's name, phone number, and the account password. However, this is not good enough for this Verizon and they make you feel like a criminal by claiming they have to go through the procedure of getting permission for me to look at MY upgrade. My dad lives in New York, in a different time zone and does not want to be bothered with this kind of crap. If I didn't know the password that might be different, but I do and I could have told the person. Also any other time a Verizon employee has had to call my father to check on something they have always asked him if he wants to talk to me or if I need to ask him anything. This inconsiderate lady just hung up with him and I found out later from my dad that she barely relayed the message he even told her. I found her entitled, rude, and judgmental. I will never ever again deal with this Verizon location and will seek other store's services, no matter how far I have to drive or I will go through stores in New York. This is not my first time at this store and my other experiences have been equally as rude. But never have I ever felt like such a criminal, like this is not my phone plan and not my family. read more

I have been a Verizon customer for many years. This Verizon store is always very crowded and the waits are long. However, I usually get an employee that passes the attitude test and is well versed in the product. Twice I have been helped by a larger gentleman with glasses (Whose name I do not know but he's the biggest guy in there) who clearly hates his job and customer service. He is rude, distant, not mentally present and wants to just hurry up and be done with you. When asking a question he answers with a down putting tone that screams "what a stupid question." He clearly does not want to be there. Twice I thanked him for the service I received (Even though it was shity service) as I was leaving but no response look or anything else. I don't know how he keeps his job. Last time I went there I requested NOT to get him. This time I forgot and did not mention it, well... I got him. AGAIN HE FLUNKED THE ATTITUDE TEST. Even his co-worker knowledged how rude he is and said "ya I can understand that, I wouldn't want him either." Fire him Verizon! It's just bad business. I am so sick of poor customer service and up-selling. I will be leaving verizon once my contract is up. read more

The staff here gets a 7/10. Should be less but I'm giving them a break because they are the only verizon store for hundreds of miles. Sometimes you can get in and out and sometimes it can be nightmare for something simple. In the end it's just another verizon store. read more

Every time I have gone to this store I walk out with my problems resolved! The only bad thing I have to say is you might have to wait a little while. The store is very nice and clean. I went in to the store after dealing with the Asurion insurance this was the second refurbished phone they sent me within a week and it still wasn't working right. TIM was my sales associate and he was awesome! Kept me entertained while trying to fix my phone and finally after he tried everything he could, he ended up calling Asurion and they sent me a brand new iphone5s for free since I had already paid my deductible for my 5c. His service was great and I will certainly be back if I have any issues with my device. read more

I give it a one star because it's impossible to actually talk to a real person. Local number, but you get the typical computer generated run around. All I want is to actually ask a real person a question. I'm switching to a different company. read more

I went into the Store on Friday to get my phone Fixed a Guy named tim helped me. I was suppose to get a Warranty Replacement he switched my husband and my phones around not only was my phone on my Husband Phone his did not work. I had to wait 40 mins in line to get help then he screws the whole thing up. I will never go back to this store the Manager needs to get these people to figure out they are doing or maybe its the manager who needs to go. This all goes back to him I have listed the Survey on the website if you have service from this store do the Survey Rate a 0 I found out from Customer Care this is how they rate the Store and Change Managers and People by Surveys read more

The employees at this Verizon location seem to always be in a bad mood and are straight up rude. I have stopped in there 4 or 5 times in the past 4 years and each time is the same....they don't want to help you with anything. The wait is long and then they rush you out. My last straw with them was yesterday. I took my handicapped friend in there to get help in switching her from an iPhone to a Samsung. The girl that helped us (if you want to call it that) was very rude. She spent all of 5 mins with us and all she would do was activate the new phone (that was purchased elsewhere) I could have done that. I asked if she could help her get her contacts, texts and photos transferred to her new phone and she said NO she didn't know how to do that...GIVE ME A BREAK!!!!!! If you don't know how to transfer contacts from one phone to another then what are you doing working for a cell phone company?? We went home and called Verizon and a woman all they way in South Carolina spent 30 mins on the phone with me walking me through transferring everything. The person I talked to on the phone was very professional and a pleasure to talk to. I will NEVER go into the Verizon store on Broadway in Eureka again! I have a friend that switched to US Cellular because she did not want to deal with that place again! read more

Slowest Verizon store I've EVER been in! Employees seem to always be in a bad mood and are straight up rude. Everytime I come in I seriously consider canceling service with Verizon. read more

The only reason I'm giving them 2 stars is because my first time here the staff was friendly. But I went back a few months later and the red head who helped me was SO rude! And he did an awful job putting my screen protector on. Now I'm stuck with bubbles and fuzz under it. He was in a hurry to get me out of there and was rude to me the whole time. I will NOT be returning. read more

Yesterday I had to do the dreadful cell phone update. I always dread this because you are stuck at the store for over an hour usually. I understand these things take time and try to be patient. Yesterday I was greeted and helped by a very lovely young lady named Christiana. She was patient with me and all the changes I needed made to my account. She figure out a way to make it all happen at the one visit so I didn't have to return to the store. Customer service is rare these days and few people know how to give it. So hats off to Christiana for a job well done. Keep up the good work! read more

This is mostly about the same salesperson written about in the review below dated 7/11/2016; he is still working there; the only hugely obese one. I had the same experience as described in that review: he is dismissive, condescending, arrogant, and projects a distinctly bad vibe. Perhaps he is always cranky because he is not allowed to carry a feed bag with him at all times. After getting him once, I requested that I be helped by anyone other than that man....and 30 minutes later, he was sent to help me. I said right to his face that I did not want to interact with him, and that I would wait for the next person available. He could not have cared less. I later complained about him to the manager, who evidently does not care how customers feel about him. read more

As most people, dread having to go into the Verizon store here in Eureka, I was kind of thinking the same thing until I had exceptional service and got out of there within 30 minutes. I had come in because my new phone wouldnt active at my house so i needed some verizon help. Mike (the store manager, i think) he was the aboslute best he took his time to help me active my phone and deactivate another put tempered protectors on both my phones, all while helping his team with any questions they had,as well as other customers coming in. This store is always so busy and i give props to how many employees are there working I counted at least 6 or more. Had a really good experience, but be prepared to wait, give them a break they are busy and they cant help everyone all at once. Thanks verizon! read more

Was pretty fed up with Verizon for various reasons but Paul really spent some extra time and amended all the issues I had. That's not the experience I had 2 years ago to say the least. I'm a happy customer. read more

There was a lot of people in the store so it took some time to get helped. Other than that we were helped by Nick G. He was extremely helpful and we were able to get the phone switched over in no time. He also answered a number of questions that we had. The store is well kept and clean. The employees are welcoming and extremely professional. read more

I called Verizon customer service and selected a new phone for my wife and myself. The person I talked to on the phone was very professional and a pleasure to talk to. I was given the option to go to the local Verizon store and pick up the new phones which I decided to do. The experience at the store was one of the most horrible experiences I have had in years. The manager and the staff were rude and condescending. For an unknown reason the order for my wife's phone was not completed. They did not want to assist in any way of helping me in getting it completed. They told me that they could not do anything. After going back and forth, I left the store and called customer service. They helped me through this and then they called the store to make sure the order was complete. I was told to go back in and pick up the phone. I did and 30 minutes later it was finally complete. Treating me bad is one thing, but while going through this, I watched them treat other bad as well, including several elderly people who were asking simple questions. Do everything you can to avoid this business until they figure out what customer service is read more

Amazing Customer Service they gave me a sim card for free that the other mall store wanted to charge me for and they had them in stock... Mall Store didn't have any I would recommend coming to this store The line is a bit of a wait but overall nice store read more

I have been a Verizon customer for several years and have been mildly pleased with the level of service I received from Veriozon's staff. When I moved to Eureka I was disappointed to learn that the store here is a joke. Most of the reps are rude, unknowledgable, and otherwise incompetant. I was planning on doing my purchases online but a friend told me about Costco having Verizon so I figured I'd check it out. There was little to no wait, the prices are MUCH lower, and the staff was actually very knowledgable. Plus they gave me free car charger and screen shields and some cases. The cases were sort of lame but they were free. It cost me $55 for the Costco card but the gas pays that and then some, don't get me started on the diapers. We saved so much getting our Huggies from there instead of even Walmart. I'll stop ranting now, it's turning into a Costco pitch. Just love good deals and figure my fellow Humboldters can benifet from it. Cheers, High King read more

what a joke..caled here today, after 4 hours nobody caled back..came in person, beautifull store, waiting 20 minutes, nothing happening..came to buy iphone 6, its on display, but it doesnt work, no service....??? FFFF this store ! lets try costco, they sell phones too..... read more

Bad service at this store , if your loyal customer do not look to this store to help you . Had my daughter come visit needed a new phone had to get it in eureka. Well she ended up getting a protective box for her telephone . She had leaned over and the phone slipped fell a couple feet and the plastic for just popped out . Was not hard or any force , well we were rapping up are visit at the red woods with some pics then she took her phone back to Verizon where she bought it . They tell her it 2 days past a 14 day cover on it . Well it sounds more like a defective product cause I saw it pop the screen cheap . But hey Verizon does not care about it's loyal customers nice blow to hard working people and if this is how you treat people , all I can say is wow how petty , nice blow not all of us have extra money . read more

I went to the Verizon store (after work on a Friday afternoon) to buy a new iPhone6 and have contacts transferred from our current 5s to the new 6 and from an old 4 to the 5s. The store looks very trendy and exciting. The displays are nice - except the wall of device cases which is overwhelming. The store looks good but does not function well. After I gave my name to the Greeter and cruised the store once there was no place to sit down to wait my turn. And you WILL wait. When the efficient and knowledgeable employee came to assist me (I perched on the window sill to wait) there was no space to conduct business at the U shaped table in the middle of the store so she led me over to an orange ottoman like bench where another customer was already doing business with the associate crouched on the floor. There was no place to set things or for the associate to do things like install the expensive glass screen cover on our new expensive phone. She went over and used the display shelf as a surface. Then when she went to transfer contacts the ONE machine they have that does that was being used and we had to wait out turn. All this by now was taking almost two hours and I had to pee so I asked to use a restroom. They told me to go to Walgreens a couple blocks away or the movie house across Broadway, or some restaurant up the street. REALLY!! I'm spending a gazillion dollars and they won't let me use the restroom?? She said there is merchandise back there and I might steal something. She wasn't going to leave me alone back there was she? And then was I supposed to just come back to Verizon to finish my business??!! After using a restroom at another store? Down the street? Did I mention this was taking almost two hours? This is not good customer service. Rent a B&B or something. You can lock it at night. Paint it red, something. Verizon has us Northcoast residents by the short hairs and we have to go there, but do they have to make it always so difficult. The store is on Broadway in Eureka and has very limited parking - it's already difficult enough. At least give us a comfortable shopping experience. read more

The workers here are polite and try very hard to be helpful. However, the store's management or their training must be a bit off. On purpose!! Every time I have gone into this particular store it has either cost me more or they have tried to charge me much more for services and I have walked OUT. They will basically state "it has to this way, there is no other way". While actually there IS .I walk out the store and go to another one in the bay area and get a cheaper price with a more reasonable plan and less arbitrary fees every time. I have much better luck online and in Verizon wireless stores in other towns. Don't go there unless you really have to. read more

When you go shopping for a new phone or cell phone accessories, do not take your children. The store is notoriously slow. Quite often there's a line. Additionally God for bid your your child needs a restroom. There is not one around and even for those "emergency situations" the staff will not allow you or your child to use theirs. Tell simply tell you to go to Walgreens. Which is sad considering you're not shopping at Walgreens. read more

Mike (tall guy) was so so so helpful and has a great personality! The most honest of the Verizon sales people I'd ever come in contact with. I left with a happy with a new phone! If you come here, go see Mike read more

This Verizon store has the worst sale representatives, they are extremely rude and pushy towards making u buy the most expensive device and plan. Also their customer service seminars must go something like this:"ok, you people ready? To fuck everyone in the ass that comes in here!? GO FUCK UM!" Although I am only speaking of the sales representatives that I was in contact with. Everyone else in the store looked, somewhat, pleased. But in my case I was looked at as such: some scruffy dumb kid that doesn't have any money, so generally a waste of time. Also the," we only do in store insurance claims for first responders." Is bullshit. Every customer should be looked at with equality. And treated with respect. In closing its not my fault you didn't go to college and ended up working at a Verizon store, struggle to pay your rent, in your mid forties. Don't take it out on me, or anyone else, it's your own fault you suck at life. read more

My experience with the Eureka Verizon store has always been top notch. I like the way I am greeted immediately upon entering the store, and that i am waited on in turn. My wait has never been more than maybe 10 minutes, and once it is my turn, the staff has never rushed me through or made me feel uncomfortable or technologically challenged, even though I certainly am. The staff I have dealt with has been knowledgeable and adept at what they have needed to do to solve my problems--even those of my own making. I do try to get to the store early in the day to avoid the "rush", and I try to bring a happy face and a pleasant attitude with me. Overall, I love he service Verizon and the staff provide. read more

Thank you for resolving my issue in the most convenient way possible Andrew! This store stood by their word and delivered, thanks again!

The customer service I received was horrible. I had signed up for a family plan and got a bill for 2 family plans. Actually I shouldn't say I got a bill as I never did, and they just turned off my service. After being on the phone for a total of 4 hours I think that I might have had it fixed. I say 'I' have it fixed, because I had to argue with the customer service people to get them to not charge me for the second plan! unbelievable! So not only was the service at the store bad, so was the phone service. read more

Wow.. I was on hold for over 10 minutes. Finally got a live person and he was unhelpful and came across as distracted and/or unknowledgeable. Guess they dont need my business! read more

How long are consumers going to take getting ripped off by the cell phone/internet providers. I am complaining about Verizon because that is the cell phone provider that I use, but I am sure that this applies to ALL the cell phone companies. I am sick of my data usage on broadband going up and up every month when my true usage of the Internet has remained constant over the last 5 years or so. I attribute the increases to two sources totally out of my control. The main one is ads that pop up on my websites. Verizon gets paid from the advertisers and then I pay because the ads increase my daily usage of data. I don't want the ads and I certainly don't like having to use up my data allowance because of the ads. Secondly, any time I am in a marginal area for broadband coverage my data allowance takes a hit because of Verizon doing many retries to get a good stream of data to me. Again, I am paying for something that is Verizon's problem, not mine. read more