Review #656 None Elite Squad Squad…read moreMix Feelings! 1st I Have Spectrum because where I live on im only allowed to have Spectrum for TV which is the #1 reason I dont have Cable TV and only Stream... but i cant stream unless I have internet so there i do have it. 1st things 1st, the internet no matter what mbs or gbs you have its not the best. the internet is like Netzero quality which is im glad I have internet even though its not the best ..then again Netzero was free and here.. for a lot of years I was $125 for their supposedly fastest internet ..then 1 day i heard the buzz about Tmobile..thats its better..no signal interruption..just fast dependable internet..so I had it..I went to this location..signed in..waited about a hour until I finally got called ..I went up..and went up to them just like George Mcfly ..pointrd at the guy and said "Hey You, get your..." and I got cut off and he displayed a 7G modem! I was like wow! asked questions..then he gave me the best offer and for staying ..I can have this amazing 7G Internet for $41.99. No catch.. "the best offers are when you go in person" ofcourse, i had to get Mobile service ..but who cares..I dont have to purchase a phone .. so I run home..installed the 7G..and ...and ... its the slowest internet ever..horrible for gaming.. what Wifi i have ever experienced.. ive called many times ..theyve send their "Certified Expert Technicians" to not do anything..but i love the $41.99.. just not sure if its worth it..

Absolute terrible company & business site…read more They raise prices & eliminate discounts without any notice. Bill has gone up to over $100 and the internet is spotty. Been a customer for more than 7 years and they offer no customer loyalty or discount. Service is terrible when trying to get assistance on bill.

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.

I was looking for 2 cameras to replace the ones that went out. My cameras use old connections and I…read morechecked several places. Super Matrix was able to find what I needed and they worked great. Their customer service was very good.

When Frontier's fiber service became available in our neighborhood, I was one of the first to sign…read moreup. It hasn't disappointed. The download speeds are at or near the promised 1 GB, what makes fiber different is the upload speed is also identical. I did hesitate becoming a Frontier customer given their past reputation for poor customer service, but that hasn't been my experience. I've had service techs visit me twice, both on time and successful with their service. Price point is a bIt higher than the competing cable service (then again, you kinda have to get their cell service to get the best deal). Still, service has been fast, mostly trouble-free, and consistent.

They r the worst and give you fake charges when you try to cancel and make you go to collections to…read morerecollect. They make you call different departments like 1000 times. It's just soooooo god damn frustrating. Stay away from this place. Setting up was also a god damn pain in the butt too. Many different technicians came and they always upsell you. I even paid a bit more and the internet speed was the same. It was also impossible to cancel so I was paying the more expensive fee for months before. Like what kind of terrible company is this.

WORST Boost Mobile store ever. I came here to buy a phone…read moreand was treated with complete disrespect by the employee (her name was Eliet, if I remember right). She acted like she was doing me a favor just for answering basic questions. Super rude attitude, no patience, and clearly didn't care about helping a real customer. She added extra services I didn't ask for, gave me the wrong address on the receipt, and refused to give me a paper receipt -- only email. That's sketchy and unprofessional. I've never had an experience this bad at any phone store. I only went to this location once -- never again. They clearly don't care about customers. I don't know how they're still open. Avoid this store unless you want to be scammed, disrespected, and ignored. Boost Mobile should seriously review who they're hiring to represent their name.

Clean and organized store that is adhering to COVID-19 precautions, the reps wore masks and hand…read moresanitizer was readily available. The representatives and manager offer excellent customer service! Diana helped upgrade my dad's phone and transfer all of his apps, contacts, etc. She was knowledgeable, friendly, and patient (we had to reset a couple of passwords). Also, she offered us assistance in English and Spanish which we appreciated. Overall great experience and this is our new go-to boost mobile store!

Jeff V installed my fiber internet today and he was fantastic!! Super friendly, professional, and…read moreclearly experienced--he was thorough and did a ton of troubleshooting to make sure the setup went smoothly. He even discovered a damaged wire in one of my walls and went above and beyond to get everything working through another cable port. He was incredibly patient while I shifted things around so he could reach the panel in my closet, and he also helped me update my SSID and password, which I really appreciated! Did a wifi speed test right after and it matched the target right off the bat! Highly recommend Bai Connect/Zentro--their value for the speeds totally beat out AT&T/Spectrum (not to mention headache-free!)--and I'm super happy with Jeff's excellent service!

This is a terrible ISP and no one should give them their business. The #1 issue is that if you ever…read morehave a problem with your internet that requires anything more than merely restarting your modem you are going to be placed in technical support limbo for days, weeks, and maybe even months. As noted in other reviews, the way in which the customer service works is by transferring you to a representative that at best can only ask you to unplug your router and plug it back in again. If you have a more serious problem, then the best they can do is refer you to their mysterious "tier 2" team. They will tell you that your issue has been escalated and to expect a call back the same day or the following day. Currently, I have been waiting back to hear from this team for a month. I have called over and over again and I am unable to reach a single individual who can help me with my problem. This is a nightmare for someone who works at home and requires stable internet to do their job well. Reading other reviews and looking online demonstrates that this is a common enough problem that signing up for this service is a bad idea. If you are searching for an apartment and you find one that offers BAI connect, I encourage you to keep searching and to tell the apartment management that you will not be submitting an application because of the ISP they chose. Trust me, you do not want to be stuck in this hellish scenario of wasting hours of your time weeks on end to get no where. What you are paying for is just not worth it. I have been a customer of ATT and Spectrum, while both have their failings, I can at the very least say that I was able to get a hold of someone who could help me eventually. If your service works as intended, then great, but do not get fooled by reviews written in the best of circumstances. If one thing goes wrong you are going to suffer for it because they are either too lazy, incompetent, or just plain spiteful to help you get your issue resolved. Finally, if this review speaks to your own experience, please leave your own review on yelp and file a complaint with the FTC. They are defrauding their customers on the most basic level by denying them access to adequate customer support. Further, make your voice heard and force apartment buildings to seek better service providers. Avoid BAI connect at all costs.

We chose Global IT after extensive research on who we wanted to not only handle our business…read moresecurity but help run our Cloud Systems. There are just so many options out there now that making the right decision took us almost 4 months and over a dozen phone calls. Both myself and business partner were so impressed with the customer service, attention to detail and overall welcoming/understanding feeling we got from Global IT that after our consultation call, we knew we found our solution. Tony and his team not only make you feel catered to with there solution, but also took the time to explain everything to us. That was the biggest hurdle, everyone just wants to sell you everything nonstop and Global IT really took the time to curate a solution that fit our business. We truly couldnt be happier and will recommend them time and time again!

I am a longtime client of Global IT. I just had a new system installed and am reminded of how…read moreoutstanding the firm and its team are. They are highly professional; great problem solvers; responsive; and a delight to work with. The founder and CEO Tony Williams is a true gentleman who runs a tight ship and fosters positive, collaborative team culture.

This is just my personal experience with Spectrum as a company…read more I spent over 10 hours on the phone across multiple days, simply trying to cancel my internet service. I wasn't under any contract. Despite that, the process was extremely frustrating -- I was transferred multiple times, placed on long holds, and repeatedly encouraged to stay instead of being allowed to cancel directly. Each call lasted around 30 minutes or more, and I often had to repeat the same information. Eventually, after many attempts, the service was finally stopped -- but the amount of stress and time it took was far more than I expected for something so basic. This review is not about any specific office -- I don't know which location handled my account. I just wanted to share how mentally exhausting and unnecessarily difficult the cancellation process was for me.

I come 12 just to return the box I was waiting for 2 hours they had 2 people working you need put…read moremore people to work thank you

Sandra was awesome! Friendly and fast, efficient service! Give Sandra a raise!…read more Even though I was leaving Spectrum as a customer, Sandra was very friendly, resolved my problems, and returned my equipment very fast. It was not crowded when I went in on a weekday evening, close to closing time. I recently moved to Los Angeles and where I live now, they already have Internet. I went in to cancel my Internet and phone (Spectrum Internet is required for Spectrum mobile). I explained to Sandra that I had switched back to AT&T because I hadn't had any problems with the service before. Sandra returned my equipment and noticed there was a fee for the Internet. The promotional rate had ended before the mobile payment due date and I was not prepared to pay that fee. It had also been a tough month. Sandra empathized with my situation and said she would email someone to see if the return could be backdated to eliminate the fee because she could see that I hadn't been using the Internet since I moved to Los Angeles. The fee was removed within a few days, the equipment return was noted in my account, and my last mobile auto pay went through with no problem. Sandra took care of my problem efficiently and in a very friendly way. I left Spectrum as a customer, and Sandra made that experience a nice one. :)

This was my first and last time here they take so long to call you while employees are just…read morestanding looking at the monitor they see the amount off customers and they still just get off their seats and go to the back room

I was always a little wary of smaller ISPs, thinking they didn't have the resources to compete with…read morethe big guys, but wow. I am blown away by the customer service we CONSTANTLY receive from Fiber Internet Center. We recently had a project which required us to establish a private connection to another large movie studio for some huge data transfers (think 5TB files). This was extremely time sensitive and could have cost us a lot of money if it wasn't done quickly. I reached out to Fiber Internet Center and it was done within a DAY. Normally these connections take 2-3 weeks for set up, but I told them about the urgency of the project, and the next morning I got an email from Bob saying that it was already done. They go above and beyond, even reaching out to the studio to make sure everything is working on their end as well. I expected to have to do this myself, since most companies wash their hands of the project once their end is done. I really can't thank them enough. Their customer service on top of the fact that they provide us with more than a gigabit of throughput puts these guys way ahead of the game. Our connection has been consistently reliable, and the VERY few times it isn't, I know exactly what's going on, and am never left in the dark. I can't say enough praise about this company and their team members, and I am sincerely grateful to them.

Just called and they ONLY provide major commercial DSL internet service, starting at $100/mo.read more