verizon the company with most complaints Verizon consistently ranks among the top wireless carriers with the highest volume of customer complaints. Data shows that it frequently appears in the top three most complained-about companies in the industry, indicating significant customer dissatisfaction overall. expertbeacon BBB complaints -- Verizon has a significant number of complaints filed with the Better Business Bureau, reflecting ongoing customer issues. Trustpilot +2 High complaint volume -- Verizon Wireless is often listed among the top three most complained-about carriers each quarter. Customer dissatisfaction -- Reviews indicate that many customers experience long wait times and unexpected fees. You see what I mean ? You see what everyone says ? And on top of that they charge more! For what ! And they don't provide you with the perks their competitor does, like free Netflix. And their service sucks. That side to be back in the days when Verizon was good and more expensive. Now they are still the most expensive and still suck. read more

Quiero tomarme un momento para reconocer el excelente trabajo de Christina y todo el equipo de Verizon en esta locación. Desde el primer momento, demostraron un nivel de profesionalismo, empatía y compromiso que realmente marca la diferencia. No solo se esforzaron por resolver mi situación, sino que hicieron todo lo posible --y más-- para asegurarse de que saliera con la mejor experiencia posible. A pesar de los contratiempos iniciales, nunca se rindieron hasta lograrlo, y gracias a ellos hoy tengo mi iPhone 17 Pro Max en mis manos. Lo que más destaco es su transparencia, algo que hoy en día no se encuentra fácilmente. Me explicaron cada paso con claridad, sin rodeos, y siempre con una actitud positiva y amable. Esa combinación de honestidad, conocimiento y pasión por ayudar es lo que convierte una simple visita a una tienda en una experiencia memorable. De verdad, felicidades a Christina y al equipo por representar tan bien la marca y por demostrar que cuando las cosas se hacen con corazón, el cliente lo nota. Me voy más que satisfecho, agradecido y feliz con el resultado. Gracias, Christina, por tu paciencia, tu dedicación y por hacer todo con una sonrisa. Se nota cuando alguien ama lo que hace -- y tú lo haces con excelencia. read more

Couldn't get anyone to help us when there were a couple workers in the back laughing up a storm while one of the guys out front was just talking to a girl not related to anything. I would only give them a shot if you have absolutely nothing else on your schedule. read more

Manager Luis has a terrible attitude and horrible customer service. the employees have the same attitude but prob his fault.

This review is for Oscar who helped us recently. He was thorough, explained everything clearly, and seemed genuine. I liked that he wasn't pushy and wrote information down on a notepad to show us. It actually helped because I'm a visual person so seeing the numbers written down was helpful. I thought that he offered good advice and had the best interest for customers. No BS and no lies. I recommend to ask for Oscar for customer service and purchases at this store. The store wasn't busy at the time and parking was plentiful. The store was also recently remodeled, it's clean and organized too. Their a/c units are on the floor for now connected to the ceiling but they work fine. read more

I came in to trade in my phone, and the process was super fast. Thank you to the staff that helped me out, I totally recommend this Verizon.

This review is purely on the customer service and general neglect Verizon has for it's customers. I bought a USB to USB-C cord at a Verizon store in Manhattan. Cost $34.99. the cord barely worked for our needs as often generic brand cables don't always work for every device. We then notice at the airport before our flight a random accessories shop had the same cable for $14.99... Of course... In Miami, I decided to return the cable because it wasn't handling the job on our device. The manager at the Verizon where I bought the cable told me if there are any issues I could return it to any Verizon corporate store. Here in Miami, on our trip, the Verizon location I went to told me they were a franchise and that I should call customer care. I did. They led me to the corporate store nearby our house in Miami. The store said they can't take it. After I had a momentary irritated debate with the rep whose title was: Solutions Manager, I apologized and told him I was having a bad day due to traffic and weather and this made no sense. Because he and the new customer care rep kept asking me questions requiring me to discern which stores are and are not corporate. As a customer, I see a large Marquee that says: Verizon...that's a Verizon store. If Verizon authorizes this store to sell their products, then they should be returnable to any Verizon. After a few grumpy debates from the solutions manager and a very irritated statement by him---"I am not going to keep going back and forth and this is the most I am willing to do." I was livid. I told him to call the store where I bought the cable. They answered: Thank you for calling Verizon. To his reply, what company am I calling...to their reply, Verizon. He began to argue with this person because the invoice receipt stated a company named Vitra. After some communication, the rep on the phone agreed that it should be returnable to this location and was arguing with the Solutions Manager. Eventually, asking for my info and sending me a check. So I am at a loss if Verizon did right by me, under my expected perception the franchise is Verizon so yes, they did right by me...however I had to go through 2 stores and a long customer care call... I went earlier in the day to Apple...no appointment, no request. I just walked in. How's that for a priviledged and charmed life... They took my iPad, and replaced the $30 cable and the $61 brick on the spot. No fuss...10 minutes later I had what I needed at no cost and was on my way to this mess with Verizon. The reps at Verizon need to get better at customer service not at following scripted responses. I think in the end I got the help I needed but it wasn't the most polite and it was almost coerced. I personally dislike this company, they have excellent signal and network strength, but horrific customer service and ridiculous company policies with no consistency in their brand across authorized dealers and franchises. read more

Verizon - Mobile Phones Near Me - Doral, Florida

I am having issues with my new phone for two weeks and instead they have some consideration to fix my problem. The solution that they found was erase all my data, because according to them my information was set in the iCloud . Now I have a bigger issue that went I went there. Not key sheen of password, I lost my account. The one I recuperated I waste hours in it. I paid for that services. They told me it only apply once. It is not my fault that the phone that I bought in that store it does not work. Then , I have to pay again for thing goes beyond my control. They only ask for money, but they do not fix the issue. Becareful, they pretend to look friendly talking to you about personal things, but they do not solve the problem. They pretend to help you only in the easy and convenient way for them, without worry about the consequence you need to face after because of their management with you phone. The worse team. I was attended for two representative and the management as well. I am facing now the lost of a lot of data for something it was not my fault at all. read more

Thank you I was in and out. I appreciate listening to me and getting me what I needed.

There's another thing besides desserts that will put me in a shopping mood and that is technology. I had been having issues with my Android phone, and was impressed with a fellow Yelper's Verizon phone. Besides a great deal of bells and whistles, I was told he had good experience with the battery and signal strength. I decided to give Verizon a shot, and am glad I did. I picked this location based on geographical compatibility, and stopped by Monday. The store is centrally located in the ground floor of an office park, and off the main drag of NW 87 Ave and SR836. The space is well lit, and the space looks neatly kept. I spoke to Wilmy, a salesman on the floor who answered my questions and let me play around with the floor model. THEN I DIDN'T BUY IT! I didn't get sales pressure, and given the opportunity to go home and research it both online and further talk with my techy friend. I came back Tuesday, and was actually sold the phone by Carlos. Though there was a discrepancy I pointed out between the online price I saw in an article and the store price, he instead offered that in-store they could give a discount on accessories. He quickly took care of the sales process, and initial configuration of my phone. He even allowed me to hang around the store to download my apps (including Yelp, of course :) and "battle-test" the phone. Carlos also offered various tips on charging sequence to extend battery life. Thanks my fellow Yelper for their advice, and the Verizon store for great service and an awesome phone. read more

Verizon - Mobile Phones Near Me - Doral, Florida

Really bad customer service, no help what so ever, don't even greet you when you enter the store, overall bad service from management and all employees, again no help from no one. If you have any issues they will immediately tell you to call customer service, then why even have a store if you can't assist, plus the customer service line doesn't work on weekends. read more

I was having problems with my tmobile business service so fed up i went into the verizon store needing to get my business phone up and running asap and in no time they helped me out, i highly recommend this store, the customer service their representative Ever provided was above anything else. read more

The reason why I give this store a five star is mostly due to the amazing service and that they provided to me and my family for 10 years. The guy who helps me is called Wilmer, but everyone time I come in they are all very helpful and attentive. It did not happen to me personally, but when the iOS 9 fiasco start to happen Wilmer was very passionate about trying to find a solution to help the customer. In the end the customer had to go to the Apple Store, but what made me impressed was his dedication to try and get the issue resolved there. Once the IPhone SE becomes available again I'm coming in to set up a new line and gift my brother his first phone. Continue the good work! read more

Did some research online then came in to this location to upgrade my phone and my daughter's - we were both limping by with old phones, barely functioning. I chose iPhone, my daughter chose Samsung - I needed a new number and she kept her old one. We were immediately helped by David who made the process absolutely painless. He recommended phones based on our needs and tech level, and was extremely professional, but personable, for the whole transaction. Highly recommended. read more

Well, I had the worst customer service ever, me and my husband walked into the store willing to change my phone, my watch and my iPad. All the employees were seated on the stairs and then this guy came to us and I told him that I wanted to trade-in and pre order my new iPhone. He started the process and I asked him why do I have to pay the activation fee considering that I'm already a customer, the answer was : " everybody pays " , then I asked him why my phone worth less than it was announced on the website for trade-in , he didn't give a precise answer and yet not happy he said , "well you can finish this process some other day or online". C'mon , me and my husband worked all day long for him give us attitude, just because it was 8:20pm and they close at 9pm, this guy is making commission out of that, turns out I was stressed out and I bought only my phone just because I needed. I have no problem with the carrier but the store needs to change the staff. read more

Get it together please ! Two service members for 1 new account and 1 new phone taking 2 hours ? They are lucky people cannot live without phones because the inefficiency and idiocy was at an all time high level when I visited the store . Not only did they misspell my name sending authorizations to change my account but they gave me my boyfriends new phone and had me log in, causing problems for his transfer . They also neglected to tell me I had to verify my email address and for the rest of the day until I restarted my phone it wasn't working . Incompetent and completely useless service team. I should have purchased the plan and options online, with as little interaction with team members as possible . How sad when a person complicated a process to the point where you wish for an automated service ! I will never go back unless I absolutely have to ! read more

The only person at this store that is worth dealing with is Ozzie. He is knowledgeable, helpful, and able to explain things so that customers can understand their plan and fees. My overall experience with the store I would give 2 stars, my experience with Ozzie is 4 stars, thus the 3 star rating. The general manager of the store, Sylvia, put on a facade that he was concerned with customer satisfaction. It was evident after my encounters with him that he was looking to make excuses instead of fixing the issues. Thank you Ozzie for actually answering my questions. As I stated before, he knows the plans inside out and helped me understand mine. read more

Had a terrbile experience at this store , I purchased an IPhone X last week unknowingly that a new model had just been released, So I contacted Verizon and explained my situation. I was advised by the Rep I can return to any Verizon Corporate store as I had thrown the box and return label away and was very near my 14 day return period. I decided to go this Verizon store in Doral, Big mistake after a huge debate and back and forth Gabriel told me he could not accept my return and that I am welcome to talk to their manager but that he will tell me the same thing. So I then got upset at that fact that I was receiving contradicting information, I then proceed to call 611 and speak to supervisor where I was told that she had no idea where he got that information from, That he in fact did have to accept my return , The Representative then proceeded to call the store and then magically my return was accepted. Why they make customers go through such a hassle and hard time blows my mind. I will not be returning to this store again , They don't follow Verizon's return policy or guidelines as it's obviously a problem as I am not the first person to complain and I doubt I'll be the last! read more