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    Verizon

    3.3 (4 reviews)
    Closed 10:00 am - 7:00 pm

    Services - Verizon

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    Doctor Wireless - Cracked Screen repair specialist

    Doctor Wireless

    (27 reviews)

    $$

    As a New Yorker, I'm pretty skeptical and research well - but my Iphone glass cracked and I had no…read morechoice but to find the closest store that could fix it while in Miami. I was really worried my screen would look darker as I had read reviews that other had companies had put in darker glass on their phone. I was really impressed with Doctor Wireless as they were really knowledgeable and my glass looked perfect. ** Thank you to the 3 people working that day. They each had their own strength and were very caring. Please open one in New York!!!

    My wife broke her IPhone X screen, it had an inch thick white line that ran vertically and the…read moretouch function was no longer working. This all happened on a Friday at about 5pm. This meant it was an emergency since she uses it for business for Square transactions. I started calling various repair places, got some crazy price quotes and turnaround time. We were in panic mode now. Finally I Called up Doctor Wireless. Fred was very patient and he advised us to come right over. I grabbed the phone and ran over to their location at the Falls Mall. The tech was very professional, he looked at the phone, gave me a very reasonable price quote and said to either wait or come back in 30 minutes. I decided to wait, well he was done in 20 minutes. In 25 minutes I was already on my way, with shiny new screen. Crises everted and money saved. This was by far the most pleasant experience I had with phone repair places. I recommend Doctor Wireless.

    Verizon

    Verizon

    (9 reviews)

    This Verizon store is a breath of fresh air! We worked with Matt, who we now call the phone…read morewhisperer and a definite super hero. We had spent the past 3 days trying to resolve issues caused by a Verizon Franchise. Matt came to the rescue. He was able to have my son's old phone number moved to his new iphone, which he had purchased from the local Apple Store. He additionally resolved billing issues created two days earlier when my son had purchased a new iphone through a Verizon franchise and was given a defective device. Inappropriate charges were added to my son's bill when the phone was return to that dealer. When we left this Verizon Corporate Store, my son indicated that a weight had been lifted off his chest, and he was finally able to enjoy his new device. This store in now our go-to location!

    Verizon Wireless devastated my family. On May 25, 2025, I was told by multiple Verizon agents that…read moremy account was in good standing and to disregard a disconnection warning I received. I was paid in full, on autopay, and had no missed payments. I believed them. On May 26, Verizon terminated all of my lines--without warning. That included the line of my 75-year-old father, a retired public school special education teacher, who had just ported his number over from Optimum six days prior. That number was tied to all of his doctors and medical contacts. He had just undergone knee replacement surgery. He now had no phone, no way to call 911, no way to reach me or any of our family. My parents are not tech-savvy. They don't have backup phones or spare money. My father has high blood pressure and diabetes. Verizon left him completely cut off. And when I tried to fix it? They refused to release our numbers. They refused to provide a transfer PIN. This directly violates FCC law (47 CFR § 52.35). One rep even told me I might be blocked from calling if I kept asking for help. I spent over 20 hours on the phone with Verizon. I visited stores. I messaged them on every platform. They told me they couldn't access my records, my chats, or help me. I had to open a brand-new plan with T-Mobile just so I could start calling for help again. My parents and I were forced to accept random new numbers. Our identities and medical links were severed. Verizon even sent me a $5,898.13 bill after they terminated my service. I was billed for phones and service they made unusable. This is not just customer service failure--it's elder abuse, deception, and total corporate negligence. I have documentation, screenshots, and evidence. I just want my parents to be safe and connected again. Verizon failed us in every way imaginable.

    Verizon - mobilephones - Updated May 2026

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