Went in to discuss revising our service based on AARP discounts that are advertised. Service was…read moreterrible. Employee/Representative claimed it was false advertising and was rushing to be done apparently he was more concerned with getting lunch because he was "F--king hungry" (which he told another employee) than helping out. We left without getting any resolution.

Horrible customer service experience. I bought an iPhone 7plus 3 days ago and it has a problem…read moresince the start. I waited a long time in the store even though there was only one customer in front of me. Everyone has an attitude, especially Gabriel. He called my name when it was my turn, then didn't acknowledge me for several minutes. He acted as if I was bothering him by simply daring to come to the store. He asked me a question, left without explaining why, came back and still with an attitude told me I need to take my issue at Apple. This might be their policy, but things still have to be handled politely. Given their poor customer service, attitude and policies, I regret switching to At&t and wish I had stayed with Sprint. My service and phone were working fine. I switched to lower my monthly bill and now I'm stuck with a phone that doesn't work and rude people. After the above experience I went back to the car and checked their policy online. It says they must accept returns, so they have to honor it. They were trying to send me through the Apple loop to have my brand new defective phone repaired, instead of exchanging it like their policy says. That would have taken a long time with shipments and all, instead of just replacing a defective product. I'm so glad I read their own policy. I'm waiting again, I'll post how it goes. The second employee was nicer. The only way to avoid the restocking fee is to take it to Apple. ‍

I would like to take a moment to recognize the excellent service I consistently receive from Nazir…read moreMalik at BrandsMart (Kendall Drive). From day one, Nazir has demonstrated a level of professionalism, dedication, and customer care that is hard to find nowadays. He is always willing to help with a great attitude, treating every customer with respect and kindness. What truly sets him apart is his willingness to go above and beyond expectations. On several occasions, he has made himself available even outside of his working hours, responding to calls or messages and ensuring that any situation is handled in the best possible way. Regardless of whether the inquiry falls within his department, he always finds a way to assist. He is, without a doubt, a true salesperson in every sense of the word--the kind that is rarely seen today. Nazir Malik is a great asset to BrandsMart. I highly recommend him 100%. Quiero tomar un momento para reconocer el excelente servicio que siempre recibo de Nazir Malik en BrandsMart (Kendall Drive). Desde el primer día, Nazir ha demostrado un nivel de profesionalismo, dedicación y atención al cliente que es difícil de encontrar hoy en día. Siempre está dispuesto a ayudar con la mejor actitud, tratando a cada cliente con respeto y amabilidad. Lo que realmente lo distingue es que va más allá de lo esperado: en varias ocasiones ha estado disponible incluso fuera de su horario laboral, respondiendo llamadas o mensajes y asegurándose de que cualquier situación se resuelva de la mejor manera. No importa si la consulta no es directamente de su departamento, él siempre busca la forma de ayudar. Es, sin duda, un verdadero vendedor en todo el sentido de la palabra, de los que ya casi no se ven. Nazir Malik es un gran activo para BrandsMart. Lo recomiendo 100%.

I am reviewing ONE person with five stars, and that's Melissa Torrens from customer service. I had…read morea very difficult time getting a new washer delivered after my warrantied one broke, and Melissa saw the process through and made sure everything went smoothly. My washer broke a few weeks ago, and I got a return goods authorization from the manufacturer after they couldn't fix it. Unfortunately, I had to come into the store to get it exchanged. I was initially annoyed, but when I walked into the store, Melissa immediately came over and had me send everything to her email so she could take care of it. She told me what to do and who to see so I could get everything finalized. Then on the day of the delivery... nothing! I call the store and get transferred SEVEN times. Everyone is passing the call around trying not to make it their problem. That is, until Melissa gets on the phone. I explain my issue and she immediately remembers me and says she'll find out what happened. She calls back and lets me know they gave me the wrong date. And to expect it the next day. Next day comes and goes. I call back and ask to speak to Melissa specifically. She apologizes and says she will personally reschedule the delivery this time. She sends the confirmation and assures me it will go through. And it did, the delivery went smoothly. In a store where everyone seemed anxious to pass my issue onto the next person, Melissa took ownership of the process and ensured a smooth delivery. I'd ask for her if I had any issues again. TLDR: Melissa Torrens from customer service is the person you want helping you if something goes wrong.

This Verizon inside Dadeland Mall is so awesome. John, the Store Manager and Jeoovany, the Wireless…read moreSpecialist were friendly, professional and overall just phenomenal with me and my fiancé. We were treated A++++. We upgraded our cell phones and the process was long but smooth and well worth the wait. It's better than going to the actual store because you received great customer service and that one-to-one attention. It was very personalized. I highly recommend you visit this location inside Dadeland Mall and make an appointment before arriving. These guys are the BEST of the BEST!!!

The team at Verizon Dadeland Mall was superb! It was mostly Luis who helped me with upgrading my…read morephone, taking the time to show me all of my options, waiting patiently for my new phone to update, and talking me through all necessary steps. The other team members also assisted with answering my questions and ensuring that my payment properly processed. Verizon's prices were also better than the Apple Store, and overall they were friendlier and more patient. Highly recommend!!!

This is the most unique concept I've ever experienced for an Apple Store. I was greeted by Manuela…read morewho worked expeditiously to get me lined up with a genius care, professional. She checked in with me periodically to let me know how things are moving along, and I really appreciated those updates. I was helped by Sir Alain, who had superb customer service from start to finish. In addition to being knowledgeable and patient, I genuinely felt like he was looking out for my best interest without trying to upsell me anything. With the precision of a surgeon he trouble shots issues with my phone, and I am exceedingly happy with the purchase that I made. I also had a chance to speak to the manager Steven. He took time to ensure everything went well, and we had a conversation that was personable and welcoming, but interesting Apple products and fitness tracking wearables. The kind of experience that keeps you coming back and expressing loyalty to a company because of the way you're treated: exceptionally well done folks

Stopped in here so I could buy a new MacBook Pro. Had checked online and the model I wanted was in…read morestock. This location wasn't the closest to my hotel but I figured parking would be easier at a mall vs downtown Miami. Decent sized store in a corner location. Closest parking was valet but there weren't any visible attendants. Got to the store, quite a few people in the store, no employees available as they were with other customers. Saw a sign to pick up orders. Figured that would be the fastest way given the lack of available employees, but the model I wanted was now sold out. so no new MacBook Pro for me.

We just had the most amazing experience here with Syed and Kim. I just called to inquire about the…read moreWiFi service and Syed was very helpful explaining and answering all our questions. We got to the store within minutes and Kim helped us throughout the entire process. Now my son is able to have WiFi service at his new place and got a free TV with the current promotion. Always a T-Mobile customer! Thanks Kim and Syed!

The South Miami office run by Manny is superior to other TMobile offices. Abraham, his Associate,…read moreprovided me with 'white glove' treatment.

Screen Protector experience…read more After buying an iPad i knew i had to protect it some how. so, first i bought a Zagg from Best Buy, had them install it, and to tell you the truth, it looked and felt horrible. Apple doesnt sell iPad screen protectors and they for sure do not install them. After being very frustrated i was walking around in Dadeland Mall when i saw Ghost-Armor; a kiosk cart near the Apple Store. They were installing screen and body protectors on Computers, Phones and iPads. I quickly asked "who are you"! The service was great! The employee told me a little about there product, how its different than these others you find, and it was cheaper than Best Buys Zagg and the installation was quick and perfect! it took no more than 15 min to install the iPad screen protector and it looks beautiful. I am very satisfied with the service and i cant thank them enough. So, this is me saying thanks.

Terrible store my experience as a customer in this location was terrible products are one star !…read moreThere manager here is a joke.

Been coming here for over seven years and have not had any issues. Multiple devices. Multiple…read morefixes. Great service open on the weekend. Can complain. Prices are better than most. Highly recommended.

Super attentive and friendly service. Shop was busy and I still felt very welcome and comfortable…read more Repaired everything quickly with a fair price. Thank you.