I stepped in about a month ago and talked to Kim. We had been going back and forth and she was very helpful in helping me with the transition of moving to T-Mobile. I really appreciated her patience in answering all my questions and concerns. I finally made the decision to move after a month long of going back and forth! With Kim's help this was a very smooth process! She really kept ve aware of different deals and helped me so much with the switching process! As a new T-Mobile customer I am very satisfied with Kim's customer service and friendly attitude! She was very attentive and helpful! I would recommend talking to Kim at this store! read more

Guys just switched from VERIZON to T-Mobile! You need to ask for Nick Brito at T-Mobile in Dadeland Mall by the food court!!! T-Mobile wrote off about $2,200 of phone financing balance I had with Verizon when I made the switch!!! if ANYONE is going to switch to Verizon or you know or hear someone wanting to get out of Verizon to payoff their phones and drastically loweryour monthly bill, please use Nick!!! He is at Dadeland Mall right next to good court & Haagen Dazs! Plus the service, professionalism and thoroughness was TOP NOTCH!!! read more

T-Mobile - Mobile Phones Near Me - Miami, Florida

Melanie was amazing!! Super nice & friendly. Helped me throughout the whole process. I went in to add a line & I also ended up walking out with some beats. read more

Demetrio and the rest of the T Mobile Kiosk staff were extremely informative and helpful. They took time to answer our questions and provide us with information to make our decisions. The staff was kind, patient and extremely professional. I would highly recommend this company. read more

Update: Well, some things are too good to be true, and I guess T-Mobile is among them. When I "bought" my new phone, trading in the old, I wasn't told clearly that once I had paid it off after 18 months I'd still owe nearly $200 for the phone, so the trade-in was worthless and the "purchase" was a bait and switch. The whole package turned out to be much more expensive than I thought. Meanwhile, I'd done the same thing with my son's phone, so I'd say we're behind at least $400 from what I'd thought. The only reason for not giving fewer stars is that T-Mobile has free data when traveling abroad, a low cost of usage abroad, and coverage that is overall better than ATT. ----------------------- I'm not sure why there seem to be two separate listings for this store. I stumbled upon this kiosk as I was leaving the Apple store at Dadeland with my new iPad Air. I'd bought it with T-Mobile capability even though we had ATT service, since I'd heard that it could be used for either T-Mobile or ATT, whereas the ATT capable ones aren't so versatile. My sister in Texas had already been telling me how much better T-Mobile had become than ATT, particularly for those traveling abroad. Without making a decision, I spoke with Sam (Samantha), who was very helpful, but I had lingering worries about coverage. After some research, I returned and switched our family plan. I'm sure others at the kiosk are as helpful, but the help Sam gave me was truly great. She set everything up, providing me with SIM cards, so that with each device we connect I just call her, and a few minutes later the phone number has been switched to T-Mobile (there's a period, which she cautions could be 24 hr, but has never been more than 10 min. in our experience, that the phone has a temporary phone number, so it can still be used). The kiosk was well-stocked with everything I needed. I upgraded my iPhone without a contract for a fraction of what I thought I'd have to pay, and when I told her that with both ATT and T-Mobile I'd not had good reception in our house, she suggested a free hotspot device offered by T-Mobile (in stock in the kiosk) that now gives me far better reception than I ever had with ATT. The kiosk is located inside the south central entrance to the mall. That entrance is where there's a fountain, a 10 minute walk from the Dadeland South Metrorail station. [Just an added note about T-Mobile after a month of use: I'd heard its coverage might be more limited than ATT, but my experience is that I can now get reception in places I never could before. Hats off to T-Mobile!] read more

This young sales associates are thieves & scammers. They have their sales tactics & put you into a contract for 2 yrs, promise you a mail in rebate & by the time you start calling around trying to find out where is your rebate card, it's too late, your stuck with them, & they scammed you out of the rebate card & instead are sending you a bill credit within 12 months. I am trying to find other with the same issue & begin a class action lawsuit for fraud. read more