This place is horrible and the people that work there are not properly informing customers. I…read morepurchased an iPad today and came back to return same day because it doesn't work for my needs. It's a $50 restock fee & the $29 I paid earlier is not refundable. So to return the iPad is $80. The manager looked me dead in the eye and said there's nothing I can do. I wouldn't have purchased this item had I known. Properly inform customers of the cost of returns before letting them purchase.

Verizon may be ok, but avoid this store at all costs. The people who work there lack humanity…read more I had an amazing experience with a representative named Jade through the Verizon customer service line. I was contemplating going with a new service after 3 years with Verizon and learning that the promotion that was being offered throigh Best Buy (where I also experience extraordinary customer sevice - thanks to lead Brandon) would be gutted by the requirement to upgrade the account at $50 per month. Jade was able to earn my continued business with her great service and after accommodating my requests. She checked and confirmed the West Pines Verizon store had the phones I ordered in stock and also confirmed the store was opened until 8, which was also what was painted on the door when I arrived at 7:05. I needed the phones immediately because my sons were catching a 6 am flight and didn't have reliably working phones. When I arrived at the store, there were 7 people inside, 3 or 4 of them employees of the store. The doors were locked. The woman who later said she was a manager shook her head and indicated the door was closed. I begged her to please come to the door to speak with me which she did only after it was apparent I was going to keep standing at the door. I explained to her I had already purchased the phones online and just needed to pick them up. I had even received a text message that my order was ready for pick up so it seemed a really simple matter to accommodate the pick up.i explained I had to put my sons on a plane at 6 and they were leaving for a week and really needed working phones. She just kept refusing and I was nearly in tears as I begged her to please just let me pick up the phones. She claimed she couldn't open the door once she locked it but this was illogical since the 7 people inside would have to leave. I asked if there was any other person I could call to get help or any other store. She said she was talking to her manager and he said no and she walked away saying no repeatedly and ignoring my pleas for any help at all. I stood by the door as I reached out to customer service and tried ro reach the helpful folks I had spoken to before. Turns out the advertsienent that help is always open is not true. The lines were all closed. I continued to gesture and ask for help. Each of the employees looked away even though they weer just standing around chatting to each other. I stood there for over 20 minutes as I tried using thechat function and calling Verizon to see if i could cancel the order and create another pick up - sonething the employees of that store could have at least helped me with through the door. Indeed, any one of the employees who were unoccupied and standing around while the "manager" was still selling products to custoners undoubtedly could have very easily gotten the phones that were ready for pick up according to there own system and text to me. I begged any of them to come to the door to at lleast help me figure out if any other store was still open and had the devices and could help me. They just shook their heads and ignored me. I said I understood they could not get the phones but asked if they could at least just give me direction because I could not fathom putting my children on a plane alone without working phones. They were unmoved and callous in their response. I get there may be good reasons for policies but to turn away with such coldness such a simple request when there is clear capacity to meet it, is just inhuman. I will never aim to get used to the days when policies and profits trump treating people with basic kindness, dignity and respect. The manager who said no was not simply doing his job, he was making a conscious choice to ignore the needs of the community members that sustain our local businesses. If they can't be human, which demands flexibility, I pray they lose every bit of the profits they prioritize.

I don't have any complaints. Pro tip- get there before they open. I thought I would be the first in…read moreline, but I was the 10th person in line. Another pro tip is that they take appointments. I didn't have one, but it took about 10 minutes as they called my name.

This is a complaint against Xfinity customer service I lost…read moreconnection on Friday because they were doing some repairs in area. I was told they would send a signal to refresh my system and they would contact me to make sure everything' was ok. Well that never Happened, unable to speak with anyone system keeps telling me they will send me a message when finished to see if everything is ok, well none of that has happened and I have been without cable now over 30 hrs. I can't make an appointment because the idiots have my phone no. Listed incorrectly. What a bunch of IDIOTS, now I have to wast my time to go to office just to get someone to come to my home for repairs. Xfinity is the WORST cable company in Miami, do not use them, not professional, they will change your account with out your permission. They are just all around BAD!!

I came here to upgrade to the Samsung Galaxy S26 Ultra. I did my research at home so I didn't have…read moreto ask too many questions while there. I arrived and my name was put on a list. I did go in on a Saturday and of course they were busy. That is OK. I just walked around to just browse even the Iphones. I had the pleasure of working with Chris. He is so nice and calm. I appreciate his attention to detail. He even told me to come back and being in my trade in when I am ready so I wouldn't have any issues with short codes being sent while I transfer things. It was a good idea. I love this store. It is an experience store so it is larger, newer and more modern compared to their traditional stores. I like T-Mobile overall. They tend to have great employees. This is worth a whole lot.

Went here today to pick up a phone I had ordered online and it was a really easy experience. It was…read morea bit busy when I got there and the four employees working were all helping other customers. One of the employees signed me in and I didn't wait more than 5 minutes before I was helped. Diego made sure I knew how to transfer my phone's information, gave me my phone and I was on my way. They have all the usual accessories you might need for your phone although the prices do run on the high side. For those of you that already have T-Mobile, there's a T-Mobile app called T Life and on Tuesdays they have T-Mobile Tuesday and they offer lots of free perks and free items so I definitely recommend signing up for it.

It was time for an upgrade and luckily Verizon is having a deal where you can get up to $800 on…read morequalified trade ins. Where else can you get that great of a deal for an iPhone 14 Pro?! Our salesperson was Sebastian who was awesome! We bought a phone from him the other day for myself and came back to get one for my daughter. I learned that you shouldn't use the plug from your old phone for your new phone because it will overheat the battery. He set up the box that we have to send our phone back in and told us that we have 30 days to mail our old phone back to them. The box already had a UPS label so all I had to do was drop it off at a UPS Store. We also bought a screen protector which he carefully put on for us after he made sure there were no finger prints or smudges on the screen. He told us about the warranty on the screen protector and that we should register to take advantage of it if we ever need to replace the protector. I have been very fortunate and have never had an issue with this location (knock on wood).

Came to this store that was completely empty, as soon as I walked in I was looked like "what are…read moreyou doing here?" From Sam I am guessing samantha, very rude, very unprofessional, did not even said good morning, I wanted to see if I could change your verizon but i think I will continue with Tmobile, she is literally just collecting a paycheck not wanting to help anyone, in the other hand my friend wanted to replace his Ipad and add a line to it and Marlon decided to help us because clearly Sam was too busy doing nothing. Cuddles to Marlon for his help and support with my friend, Sam needs to be evaluated again by a supervisor because you are losing money and customers with this lady here.

Beautiful Apple store located in Miami Worldcenter next to Lucky Strike and Lululemon…read more Stopped in here to look for a USB-A to USB-C adapter. I purchased an adapter from Apple recently with online order and it was the wrong one. Apple does not make the USB-A to USB-C adapter but the Apple associate who helped me informed me that Beats is closest thing to Apple product since Apple bought Beats. Cost was $18.99 so not bad. The Mophie option was $19.99. Noted. I decided to wait on this purchase to see if I really needed it. This is more for all the new plugs changing over to USB-C but I still want to use anything I have that still caters to USB-A. Confusing right? Ha. All in all, Apple customer service is usually always top notch and the stores are minimalistic. Clean and modern. Aesthetically pleasing. Great location!

The Apple Watch I had for a little over three years breathed its last this past Saturday evening…read more Apparently I missed a step when trying to login a swimming workout and it did not go fully water resistant. It started turning off, locking, and just switching to the Apple icon. I first stopped by the T-Mobile store in Wynwood and they were out of watches with the wrist strap that I wanted. To their credit the T-Mobile employee referred me to go to this Apple Store. I explained the situation first to Sebastian, the sales manager on the floor. He tested and was able to generate at least a partial credit for my old watch. He then talked me through the configuration and selection process for a new watch through their in-store iPad. He also explained that I could've swapped out my wrist band into the new watch. (I have one of the sports ones instead of the default when it comes with the iPhone.) After completing my order & payment, he asked that Denise help me with the actual configuration & setup for my watch. She had me sit at one of the open table / workbenches and charge my phone while the ioS software updated on my phone & watch. This did take almost over an hour, which was a hiccup to my Sunday schedule. However, I now have a new & functioning AppleWatch. The store itself is pretty clean and well lit, though watched by the tough looking security guys at various points along the store. The bathroom is accessible behind a service corridor.

I actually had been to another AT&T location and made a payment and for whatever reason it didn't…read morego through so they cut off my Internet. I came here and talked to someone who was actually competent and knew what they were doing and he fixed the problem right away. So big shout out to Joseph. He deserves a raise! This is the only AT&T store I will go to moving forward.

I stopped by for assistance and got help with my device about email issue. The man helped me…read morereceive emails from my old phone.

I usually go to the MetroPCS on Young Circle in Hollywood, but ever since the city has placed…read morepay-by-plate meters in the Downtown area, it has deterred me from parking there. I refuse to pay for parking when I'm just going to pay a phone bill. Anyway, the MetroPCS on Pines Blvd. is much bigger, the employees are friendly and knowledgeable about the products, and they are willing to help you get the right plan for the phone you want. The location carries various Samsung, LG, Alcatel, ZTE, HTC phones, and iPhone at moderate prices; as well as phone accessories. They offer 2GB, 5GB, or unlimited talk, text, and data plans with no annual contract, and at times the store has deals on data and/or phones. I have been a customer at MetroPCS for many years and I have no problems with them. Maybe I'll upgrade my phone soon, but I'm pretty much happy with what I have.

Best metro I've ever been in the team was very helpful and friendly best customer service I had in…read morea metro

This place was the best place I've ever been to get my phones screen repaired. It only cost 90$…read morethat is a really good price and he fixed it right then and there taking about 10 min and that's only cause he was fixing someone else's before mine or I'm sure he would have been done. They are very nice and help you out as they want repeat customers. I recommend 100 percent and will be back. Parking is a little difficult the plaza was busy.

straight rip off they use fake part so that to fix your phon, then it stops working days later so…read morewhen go back they try and get money out you this the second time with two different phones with the I went somewhere else and didnt have anymore problems with both phones ‍

The best service and price and always have deals last time I bought simple mobile package .read more

I would first like to thank the mobile phone store for saving my life ! I'm orginally from los…read moreangeles here in florida for work. My LG phone shut down and i was able to get a new phone here out of all the cellphone store and brand new ! Garon made me feel comfortable and safe as i came in stressed. Also he helped me set up my new phone with my old sim card . thank you again .now I am able to continue my work and get home safely back home !!

From the owner: Cell phones T Mobile, Simple Mobile, Ultra Mobile, GoSmart, Verizon or AT&T. iPhone an iPad repair,…read morepay your phone, buy Bitcoin, pay utility bill here. We unlock phones and sell unlock phones