I don't have any complaints. Pro tip- get there before they open. I thought I would be the first in line, but I was the 10th person in line. Another pro tip is that they take appointments. I didn't have one, but it took about 10 minutes as they called my name. read more

This is a complaint against Xfinity customer service I lost connection on Friday because they were doing some repairs in area. I was told they would send a signal to refresh my system and they would contact me to make sure everything' was ok. Well that never Happened, unable to speak with anyone system keeps telling me they will send me a message when finished to see if everything is ok, well none of that has happened and I have been without cable now over 30 hrs. I can't make an appointment because the idiots have my phone no. Listed incorrectly. What a bunch of IDIOTS, now I have to wast my time to go to office just to get someone to come to my home for repairs. Xfinity is the WORST cable company in Miami, do not use them, not professional, they will change your account with out your permission. They are just all around BAD!! read more

I came here to return some cable boxes. There was some confusion in the beginning as another customer and I were just standing around unsure what to do or who to speak with. I approached a staff member who was very friendly. They told the other customer to be helped they would either be able to wait 30 minutes or schedule an appointment for another day. For returning cable boxes, I was able to be served immediately from the couch/waiting area. The staff member came over with an ipad, processed the return without having to have me move, and gave me the receipt. If you need a more involved service, it might be best to make an appointment as this location has a lot of customers. read more

XFINITY Store by Comcast - Inside of the store - Television Service Providers Near Me - Pembroke Pines, Florida

Holy smokes after 2 visits to change out box and 7 hrs folks 7 hrs looping a robot. This was an internet issue due to the fact I need wifi for my medical devices as I am a combat disabled veteran.. Don't blink Think.... What there cellphone service is..... read more

Well, congratulate me. I moved FINALLY. With moving, though, comes a bunch of responsibilities and things to do that it'll leave your head in a tizzy. The latest debacle? Transferring my Internet service and being told my router wouldn't work, so having to get a new one. Ugh. Given that I already had asked for the day off to get other affairs sorted, well, I went to this store to return my old router and get a new one. Have to say I had passed by the area before and never noticed this was here. Shocked. More so, it's clean, modern, and big. Plenty of seating and many associates. I went in, they penciled me in, and within fifteen minutes I was attended and that's that. In and out. Would recommend. Oh, and obviously I have functioning Internet at my new place. WOOHOO. read more

XFINITY Store by Comcast - Xfinity bag with a router inside. - Television Service Providers Near Me - Pembroke Pines, Florida

Their boxes are substandard and frequently break. Customer service is now fully automated and sends you in a loop of resetting your box with no alternative for further help. Their call back system is non-functional. Don't even start with them! read more

Very busy store more so than the plantation store and much smaller . I hope I can get out of here within 15 minutes. Lots of deals going on such as a iPad and streaming with certain apps not entirely sure but if you are in the market , I heard their customer service is better than their competitors and better deals . I left the decision to hubby to pick the winner . read more

I had to get new cables one day then modem the next during a self troubleshooting phase........I was helped and on my way out with him 5-10 mins. Really good service or I was lucky.....either way great experience read more

The store is very clean and the service is quite efficient. When I arrived, there were several customers waiting to be helped. I signed in with an Xfinity agent and was asked to sit and wait until my name was called. They had nice waiting area in the center of the store. The seats are plush and clean. For future reference, you can go online to the xfinity.com website and book a service appt for store of preference prior to store arrival. This is super convenient. I forgot to do it myself and had to wait when I arrived. But the wait wasn't too long and the Xfinity agents were fairly quick. My kids played with the game apps on the devices while they waited so it was all good. Once my name was called, I had to pick up my router for the self installation service. They looked up my account, gave me a router, registered said router, had me sign for it and I was done. Very friendly service. read more

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Terrible management in this location. There is no structure and ti be honest some of the employees are more professional than the manager. If you feel ripped off by Comcast/Xfinity report them to your attorney general in your state and the FTC. File complaints with BBB and consumer protection bureaus. read more

This is a really nice store to return equipment and possibly start new service at. I used to go to their outdated and cramped store on Johnson Street. That was a miserable experience. This new store is very modern and sleek. It is also very spacious. I came here to return a small cable box for a TV I will not be using anymore. I checked in with a polite young man at the front of the store. He quoted me a time and I waited about that long to speak with someone. I like how they have equipment and phones you can try out for yourself. They also had two nice spacious bathrooms which was convenient. I got the service I needed fairly quickly but parking is at a premium here. I went after 5pm and it was difficult to find parking. So I suggest going at a less busy time. read more

XFINITY Store by Comcast - Television Service Providers Near Me - Pembroke Pines, Florida

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Customer Service is awful many trips to the store and several hrs on the phone no one seems to know what to do.

Manager won't even look at a customer in the eyes did not even acknowledge me at the door

Everything ............etc.......loved the staff from entering to exiting . The staff was knowledgeable and friendly

One step above the DMV! Depressing place, rude staff, very, very slow service. I guess it is Xfinity's revenge for cutting the cord!

Xfinity is holding our internet Hostage!, dropped xfinity 6 months ago to T-Mobile. Recently tried opening up Netflix & prime and t.v. screen says need Xfinity internet! We pay for those! Ridiculous1 read more

Is not this store , I pay XFINITY for premium internet. My connection is slow as heck . The bill is different every month even though my services are the same and I don't rent any monies from them. I'm about to cut the cable! read more

I can't believe I left T Mobile for this crappy phone service!!! Ive been paying them for the past four months over customer service because they voluntarily canceled my service when I move. I've been trying to fix this problem since January! Every rep I speak with says the account has been switched but they are lying. Same thing every month, a new rep says I have no account. The worst service I've come cross was a rep name Monica, her alleged job number #1779577, had me wait an hour on hold then hung up, not even a call back, very unprofessional. read more

XFINITY Store by Comcast - Been going back and forth but now I'm just canceling my service - Television Service Providers Near Me - Pembroke Pines, Florida

Great customer service and very friendly staff I have to say I have yet to meet people are so kind when I have so many problems that they didn't cause read more

The worst costumer services I have ever seen in my life, I am not sure if it is intentionally how the manage everything, but it is really inconvenient when you need their service. Never try to get help over the phone, is useless, if you need assistance go to the physical store, and maybe, they will be better able to assist you. read more

Great location very helpful I Always come to this xfinity. Naslyn is very helpful she helped me and my Wife buy our new iPhones

I went to this store on 5/12 to get a Global Travel Pass added to my son's phone line prior to his 3 week trip overseas. I had tried to do it on line, but the "chat agent" suggested that if it was needed sooner than 72 hours, I should call or go to the store. I tried to call, but could not get thru, so I went to this location, checked-in and waited my turn. I explained what I wanted to the Xfinity employee (I wish I could remember his name) and he said it was all taken care of. He printed off and handed me a piece of paper that was folded up. I assumed it was a confirmation, but when I got home it was a generic description of the international calling plan I just signed up for. Fast forward to 5/28. I was driving and got a text from Infinity that my international roaming charges were over $100. By the time I got home w/i an hour, they were over $300. I immediately got on a chat and the agent said the plan was never added. They added it at that point, but he refused to back date it to the 12th when I was told it was done. They told me I had to go to the store to get it corrected - but I was out of town for 6 weeks. At least 10 hours of support calls, failed promises of call backs, and even a confirmation that a credit would be issued in 7-10 business days (which didn't happen), I was finally able to get back to this store in Pembroke Pines. When I told this associate (Alex), that the support teams told me twice that only the store could correct the issue, she rolled her eyes. I questioned it, and she said "they probably told you that to get you off the phone." She then proceeded to engage in an on-line chat with Xfinity support that was essentially the same thing I had been doing for 6 weeks. After 45 minutes, she said there was nothing that could be done. She spoke to the manager/supervisor Anthony Mumby who agreed to raise a Tier 3 ticket. Alex would not tell me what was contained in the ticket and would not confirm that they wrote that the store was supposed to add the plan on 5/12. She said, "I'm not including that, because there is no proof". I asked to see the ticket, and was denied. A day later I was called by the Xfinity resolution center to tell me the charges were valid and there would be no credit. This store is a joke, as is the whole corporation. I was over-charged $235.90 due to this store's employee error - and nobody will acknowledge it. On at least 3 occasions, it has been implied that I'm lying. I explained that nobody would put up with what I did if it wasn't legitimate. Also, when I asked that they check the logs from the day I checked into the store on 5/12, I was told "no". This store has zero integrity, and zero moral compass. Just listening to these "representatives" try to over-sell their subpar services makes me want to take a shower. read more

If I could give it, zero stars, I would. Poor management, disrespectful, employee, playing on her phone as opposed to helping with waiting customers. The only helpful person there that I encountered was Jose. He tried to make up for her lack of courtesy professionalism and work ethic. That store should be shut down completely as it totally sucks. read more

Resolved my issue quickly and the people were very friendly! just wish I didn't have to wait so long for service.

It's easy to deal with now. We used to have direct but everything is fast and reliable!

Xfinity same ole same ole. Customer service has improved. The new stores are better. The wait is the same. It may take awhile. So be prepared to sit for 30 to 45 minutes. read more

The worst customer service ever!!!!! I have Xfinity cable service for many many years. Went there early in the morning because I was having problems receiving my emails on my phone. Waited an hour and a half, only to be told they could not do anything about it. As soon as they knew I had gone to AT&T to get my iPhone instead of their location I was treated like garbage. I cannot get my email which is through Xfinity/Comcast. I asked to speak to the manager. The sales girl went in the back and came out with a five page pamphlet that they copied off of a book, staple together and told me " here read these directions it will fix your phone" trust me I had a few words for her. I went home and followed the directions and it did not help whatsoever. She told me I needed to go take my phone back to AT&T and come back and buy a phone from them!!!!!! It's all about commission. I still cannot get my email on a new phone for 2 1/2 weeks now and no one can help me. read more

This place looks nice and is clean and for the most part employees seem nice and helped me answer all my questions. The problem was the long wait times. I went on a Saturday at 11 am and waited an hour to ask a few questions that I couldn't find on their site. Thankfully the issues were resolved but I think they could do a better job of making the wait times decrease. read more

Seriously - Slowest freaking store. Taking people out of line. Just needed a WiFi cable box and had to wait almost an hour just to see an associate. Didn't find them too friendly either. Too bad I had to come here. read more

Awful. Horrible. Worst customer experience I have ever dealt with from Breanna (By3). Unprofessional, uncaring, unhelpful to a long time customer. Extremely rude and was no help. Had an issue where my service was cancelled due to their issues and mistakes (3 days after I called and they told me their would be no problems) and offered ZERO help or care with the matter. Stay away from this service as a whole. read more