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    XFINITY Store by Comcast

    2.6 (30 reviews)
    Open 10:00 am - 7:00 pm

    Services - XFINITY Store by Comcast

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    Inside of the store
    Elizabeth M.

    I came here to return some cable boxes. There was some confusion in the beginning as another customer and I were just standing around unsure what to do or who to speak with. I approached a staff member who was very friendly. They told the other customer to be helped they would either be able to wait 30 minutes or schedule an appointment for another day. For returning cable boxes, I was able to be served immediately from the couch/waiting area. The staff member came over with an ipad, processed the return without having to have me move, and gave me the receipt. If you need a more involved service, it might be best to make an appointment as this location has a lot of customers.

    Xfinity bag with a router inside.
    Marilu F.

    Well, congratulate me. I moved FINALLY. With moving, though, comes a bunch of responsibilities and things to do that it'll leave your head in a tizzy. The latest debacle? Transferring my Internet service and being told my router wouldn't work, so having to get a new one. Ugh. Given that I already had asked for the day off to get other affairs sorted, well, I went to this store to return my old router and get a new one. Have to say I had passed by the area before and never noticed this was here. Shocked. More so, it's clean, modern, and big. Plenty of seating and many associates. I went in, they penciled me in, and within fifteen minutes I was attended and that's that. In and out. Would recommend. Oh, and obviously I have functioning Internet at my new place. WOOHOO.

    Terri E.

    The store is very clean and the service is quite efficient. When I arrived, there were several customers waiting to be helped. I signed in with an Xfinity agent and was asked to sit and wait until my name was called. They had nice waiting area in the center of the store. The seats are plush and clean. For future reference, you can go online to the xfinity.com website and book a service appt for store of preference prior to store arrival. This is super convenient. I forgot to do it myself and had to wait when I arrived. But the wait wasn't too long and the Xfinity agents were fairly quick. My kids played with the game apps on the devices while they waited so it was all good. Once my name was called, I had to pick up my router for the self installation service. They looked up my account, gave me a router, registered said router, had me sign for it and I was done. Very friendly service.

    Nola F.

    This is a really nice store to return equipment and possibly start new service at. I used to go to their outdated and cramped store on Johnson Street. That was a miserable experience. This new store is very modern and sleek. It is also very spacious. I came here to return a small cable box for a TV I will not be using anymore. I checked in with a polite young man at the front of the store. He quoted me a time and I waited about that long to speak with someone. I like how they have equipment and phones you can try out for yourself. They also had two nice spacious bathrooms which was convenient. I got the service I needed fairly quickly but parking is at a premium here. I went after 5pm and it was difficult to find parking. So I suggest going at a less busy time.

    Been going back and forth but now I'm just canceling my service

    See all

    Photo of Karen N.
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    7 months ago

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    10 months ago

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    3 years ago

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    7 years ago

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    2 years ago

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    1 year ago

    Customer Service is awful many trips to the store and several hrs on the phone no one seems to know what to do.

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    Photo of Nola F.
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    7 years ago

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    3 years ago

    Manager won't even look at a customer in the eyes did not even acknowledge me at the door

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    2 years ago

    Everything ............etc.......loved the staff from entering to exiting . The staff was knowledgeable and friendly

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    2 years ago

    One step above the DMV! Depressing place, rude staff, very, very slow service. I guess it is Xfinity's revenge for cutting the cord!

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    2 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    3 years ago

    Great location very helpful I Always come to this xfinity. Naslyn is very helpful she helped me and my Wife buy our new iPhones

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    3 years ago

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    3 years ago

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    Photo of Felipe O.
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    6 years ago

    Resolved my issue quickly and the people were very friendly! just wish I didn't have to wait so long for service.

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    7 years ago

    It's easy to deal with now. We used to have direct but everything is fast and reliable!

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    5 years ago

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    4 years ago

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    6 years ago

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    Ask the Community - XFINITY Store by Comcast

    Review Highlights - XFINITY Store by Comcast

    They also had two nice spacious bathrooms which was convenient.

    Mentioned in 2 reviews

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    Verizon

    Verizon

    (2 reviews)

    This place is horrible and the people that work there are not properly informing customers. I…read morepurchased an iPad today and came back to return same day because it doesn't work for my needs. It's a $50 restock fee & the $29 I paid earlier is not refundable. So to return the iPad is $80. The manager looked me dead in the eye and said there's nothing I can do. I wouldn't have purchased this item had I known. Properly inform customers of the cost of returns before letting them purchase.

    Verizon may be ok, but avoid this store at all costs. The people who work there lack humanity…read more I had an amazing experience with a representative named Jade through the Verizon customer service line. I was contemplating going with a new service after 3 years with Verizon and learning that the promotion that was being offered throigh Best Buy (where I also experience extraordinary customer sevice - thanks to lead Brandon) would be gutted by the requirement to upgrade the account at $50 per month. Jade was able to earn my continued business with her great service and after accommodating my requests. She checked and confirmed the West Pines Verizon store had the phones I ordered in stock and also confirmed the store was opened until 8, which was also what was painted on the door when I arrived at 7:05. I needed the phones immediately because my sons were catching a 6 am flight and didn't have reliably working phones. When I arrived at the store, there were 7 people inside, 3 or 4 of them employees of the store. The doors were locked. The woman who later said she was a manager shook her head and indicated the door was closed. I begged her to please come to the door to speak with me which she did only after it was apparent I was going to keep standing at the door. I explained to her I had already purchased the phones online and just needed to pick them up. I had even received a text message that my order was ready for pick up so it seemed a really simple matter to accommodate the pick up.i explained I had to put my sons on a plane at 6 and they were leaving for a week and really needed working phones. She just kept refusing and I was nearly in tears as I begged her to please just let me pick up the phones. She claimed she couldn't open the door once she locked it but this was illogical since the 7 people inside would have to leave. I asked if there was any other person I could call to get help or any other store. She said she was talking to her manager and he said no and she walked away saying no repeatedly and ignoring my pleas for any help at all. I stood by the door as I reached out to customer service and tried ro reach the helpful folks I had spoken to before. Turns out the advertsienent that help is always open is not true. The lines were all closed. I continued to gesture and ask for help. Each of the employees looked away even though they weer just standing around chatting to each other. I stood there for over 20 minutes as I tried using thechat function and calling Verizon to see if i could cancel the order and create another pick up - sonething the employees of that store could have at least helped me with through the door. Indeed, any one of the employees who were unoccupied and standing around while the "manager" was still selling products to custoners undoubtedly could have very easily gotten the phones that were ready for pick up according to there own system and text to me. I begged any of them to come to the door to at lleast help me figure out if any other store was still open and had the devices and could help me. They just shook their heads and ignored me. I said I understood they could not get the phones but asked if they could at least just give me direction because I could not fathom putting my children on a plane alone without working phones. They were unmoved and callous in their response. I get there may be good reasons for policies but to turn away with such coldness such a simple request when there is clear capacity to meet it, is just inhuman. I will never aim to get used to the days when policies and profits trump treating people with basic kindness, dignity and respect. The manager who said no was not simply doing his job, he was making a conscious choice to ignore the needs of the community members that sustain our local businesses. If they can't be human, which demands flexibility, I pray they lose every bit of the profits they prioritize.

    Blue Stream Fiber - Damage done to water pipes and main water line

    Blue Stream Fiber

    (404 reviews)

    Bluestream activated in my condo unit yesterday. And to be honest with you, I didn't know anything…read moreabout fiber optic. My HOA contracted with them, so there's no choice. My eyebrows raised last year when I heard that the cost was reduced only because of a long term contract, I said oh boy, hope they're good. So anyway, yesterday was the day. Tech was a sweetheart. Skilled as well. I saw that cable cords were no longer necessary, as fiber optic uses wifi. So, there's a connector to my outside wall, a gray box modem mounted on an inside wall, and a small gray node thing plugged into my electric outlet, which connects my ethernet cord to my CPU. In the living room with the TV, just a small box and one cord to the TV. Gray box modem has indicator light spots for 5 spaces. Mine lights up 3, with a 4th flashing. I asked if that's normal, they said yeah. Internet seems fine. But the TV, I noticed, right off the bat had kind of a latency/lag when you scroll through the menu, he said that's normal. (Well, it wasn't normal for Xfinity). Then throughout the whole night the screen would freeze and go to the blue circle loading, and eventually it shut down altogether saying I'm not on the network. I wasn't loving Bluestream at this point, obviously. And I miss my old Xfinity remote that was comfortable in my hand, had only a few buttons, and lit up like a Xmas tree when you shook it, so you can see it in the dark. This remote has like, 30 tiny things you can press (including the number buttons). I called CS, and was impressed. Right away you get a person, you get help, and you can understand them, and they seem to want to help you. They are available 24/7 she said, which is great. She has me unplug the box and plug back in, and she reset things on her end. That "fixed" it. But I got the distinct impression this is a common problem. She said it doesn't usually occur on the first day, though. So, I'm thinking, maybe I should google this company at this point, and I do, and there's all these bad reviews on yelp. I filtered BY DATE so as not to bias toward good or bad reviews, and all the most recent were bad. That's astonishing. So, I fully expect service to be interrupted at some point again, and they'll "fix" it again, but I'll just deal with it. My internet is fine, which is the main thing. I'm starting to wonder that with the TV, if this isn't a sign to start watching less TV. There might be a silver lining.

    I don't recommend Bluestream Cable, if you have a choice. Some days I lose my phone connection and…read moreother days and evenings no cable. What is their problem?. Their ratings are terrible, and now, WIFI is so slow plus service is interrupted every week. I don't think they can handle the problems and I don't want to pay for no service, so often. I also don't want my tv to go off when I step out of the room to get a glass of water.

    XFINITY Store by Comcast - televisionserviceproviders - Updated May 2026

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