The customer service was in point. I don't know what it is about Apple stores but their energy is so lax. We had a couple of people attend to us and I mean 4-5 people, and they were all extremely courteous, very nice e, patient, cool my God I thought, I'm in retail heaven! We came in to upgrade our phones and was so happy to do it at the Apple Store! My Cell provider actually gave us the idea to find out at the Apple Store if they had better deals and they actually did! Their Apple Care program is also better than my cell provider's and actually costs less! I was actually pleasant surprised with the whole experience. And you know the Apple Store is gonna be pretty right?!? They always are! Well this one at Dadeland has a myriad of real trees inside the store, I love this concept of bringing nature into the digital world of Apple! The store is so aesthetically pleasing to me, makes me so chill that I don't mind the waiting part! I think it's a psychological thing they do..they make their store so pretty and calming because they know people are gonna wait and sometimes for hours... Anyway, super happy to get the newest phone and happy with their service, love the ambiance is so calm luxurious, and their products are so simple to use really, if you don't know your way around an iPhone then what are you doing with life? LOL PS - Added bonus, was able to get fly miles with my purchase so I cannot wait to travel and use my new phone camera! read more

Apple Dadeland - They hold daily classes!! - Computers Near Me - Miami, Florida

Stopped in here so I could buy a new MacBook Pro. Had checked online and the model I wanted was in stock. This location wasn't the closest to my hotel but I figured parking would be easier at a mall vs downtown Miami. Decent sized store in a corner location. Closest parking was valet but there weren't any visible attendants. Got to the store, quite a few people in the store, no employees available as they were with other customers. Saw a sign to pick up orders. Figured that would be the fastest way given the lack of available employees, but the model I wanted was now sold out. so no new MacBook Pro for me. read more

Apple Dadeland - 2026 April 20 - Computers Near Me - Miami, Florida

I usually expect much better from Apple, which is why this experience at the Apple Store at Dadeland in Miami was so disappointing. My blue iPhone 17 Pro, 256GB unexpectedly died, would not charge properly past about 5%, and then began restarting itself every few minutes. I even tried using my MacBook charger as a troubleshooting step, but the phone still would not stay on long enough for a full backup. I went to the store and was told it was a strange issue and that they would likely need to replace the logic board. Since I did not have a full backup, I went home and saved what I could to Google Photos and iCloud. I returned for the repair and ended up waiting through two failed repair attempts over several hours. I was also told the phone did not have water damage. The most frustrating part was that I asked multiple times whether the phone could just be exchanged, but I was told it would only be replaced if the same color was available. Then later I was told there was no stock at all. After nearly 12 total hours of disruption across multiple days, I left without a repaired phone and was told to pursue another location myself. One employee was professional and genuinely tried to help, but the overall process felt disorganized, poorly communicated, and much more stressful than it should have been. read more

Customer service horrible. Made my appointment for 2:40 when I went to several employees they gave me stupid excuses that they were running a bit behind. But I look around and they have employees literally just standing around doing nothing. This store has poor customer service and they give me the most dum apologies making it so frustrating and annoying I can't stand it read more

Apple Dadeland - The store - Computers Near Me - Miami, Florida

Horrible went in at open and told me to wait for I can get my phone serviced waited for an hour and 30 min just walked up and left horrible location never again read more

Yes this apple is decorated really nice with all the trees and spotlights. But that doesn't mask the terrible service. I went in for a simple battery replacement. Supposedly they broke the screen during the repair. The promised time was 12pm. I didn't leave till 2pm. They have a ton of employees standing pretending to be busy. But everyone i kept asking for help either gave me a different story or couldn't help. read more

Entitled and ridiculous I came into the store with a time limit (the parking outside costs per hour). I was with my children who gravitated to the iPads. I did not get assistance for over 20 minutes because I wasn't standing in the area of the item I came in to purchase...a phone! Despite the table being 2 tables down the 4 Apple employees I saw doing nothing but chatting with each other did not assist me...this is inefficient and how is this customer service????? If not in the area of the item you wish to purchase you will NOt get service. I explained I was with my kids and asked for someone to come to me...TWO whole tables away to keep an eye on my kids....didn't happen!!! The staff obviously cannot be bothered to move out of their assigned area...there's an assumption that customers must adhere to their ridiculous, unspoken expectations with zero accommodations. Way to be customer forward Apple...even in the simplest of ways read more

Not sure what's going on with this Apple Store has service has been lacking from good to bad to worse. What was supposed to be to be a 15 wait for service extended beyond to an hour plus. At end left the store and will seal assistance online or maybe a different location read more

Apple Dadeland - Shopping for Apple watch - Computers Near Me - Miami, Florida

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Service is still awful. Expect to lose at least 2 hours of your life, even if you literally just want to buy a phone cash. You get passed from rep to rep with little info in between, they try to upsell you and if you agree, add on another 2 hours. Good luck guys & gals. read more

AVOID THIS STORE LIKE THE PLAGUE! WORST APPLE EXPERIENCE EVER! I have been an Apple owner for over a decade. I have visited stores in San Diego, Santa Barbara, NYC and even Mexico City. Usually they are well managed and the staff is kind, helpful and patient. THAT is the customer service I have come to expect for the high cost of these devices. Even Apple Care by phone always provides patient, skilled customer service. So I was shocked and appalled by the poor service I recently received at this store. It was disorganized and chaotic. The young, poorly-trained staff was curt, condescending, impatient and snippy. I couldn't get out of there fast enough. I even had to SMUDGE MY NEW MACBOOK AIR WITH SAGE to get the bad vibes off it! Obviously there is poor management in this store and a lack of either staff training or simply indifference to providing the usual excellent customer service Apple is known for... There are other Apple stores in Miami. Take the time to go as far as you must to avoid this horrid place! read more

A beautiful store and the service was EXCELLENT! We had an appointment and they helped us right on time. We were switching 3 phones but only buying 2. They were patient and helpful. Several employees helped out. We even got and appointment with a Genius while at the store. Unfortunately the phone I wanted was not in stock but I'll be back for it. read more

If I could give 10 stars I would. Emily in the Genius Bar was the best. She set up my new computer and got all my data transferred over in record time. Give her a raise!! read more

Sales people there are wonderful and so knowledgeable. Had a great time also looking around.

Exceptional service! I love purchasing Apple products because I truly find value in the actual product and the service that accompanies any issues. The team in the store is amazing! read more

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Kenny the Portmaster !! This guy was great and helpful, very attentive and I appreciated his help! My iPhone stopped charging and it was giving me a hassle and Kenny got my phone, lit up the port and started picking stuff out from the port and told me if I still needed assistance after getting the job done. I appreciate that because i would've had to wait 3 hours if you don't show up with an appointment at the time I came... but I'm glad he figured it out for me so quickly!! It relieved me bruh cuz like I be on the road a lot and my phone is being used to work... so he saved me a lot of time. I just really felt the need to write this because it took away a bunch of anxiety bruh, I wasn't tryna buy another phone but we Gucci now. Just wanted to spread the love since so many people only put reviews when they only have a bad experience read more

Very good prices and data transferring , love my new iPhone 16 Pro max! Thank you crystal , Hunter, and the 2 other staff who helped me out.

The last review is 100% accurate - wasted so much time here. First of all, the estimate they gave us (to come back 2 hours later, at 8:45pm), was way off. Ended up staying at the store for an additional 45 minutes - they kept coming out every 5 mins saying it'd be another 10-15, or another 8-9... Stay away from this store unless you love to waste your time. On top of that, the different associates we interacted with, weren't apologetic at all. This was just a bad experience on all fronts. read more

Rushed experience, very impersonal and racially biased towards Spanish. This is an apple store and my electronics should be trusted in the care of their workers. I did not feel that way at all. I'm constantly looking over my shoulder, not in anticipation of speaking with a worker, but they are literally talking shit in groups of two. WHILE I HAVENT BEEN HELPED IN OVER 20 minutes. This is my second trip here. And I made an appointment for that exact reason. I wouldn't recommend this location if your traveling or looking to spend money. read more

Apple Dadeland - A man touching my apple watch. Meanwhile there's no one here to support any of the devices I have present. - Computers Near Me - Miami, Florida

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The store and nice and clean and customer service is great. Happy to have come here for help.

If there ever was ever a time that this store was good I have not seen it. There's a reason why this store always has day off genius appointments it's because people rather drive out of their way than be subjected to this store. The ones who run the line are rude and basically trying to show you up for some reason? I had an appointment and called ahead to ask if I could arrive earlier- was told yes and the guy in the line made a whole production about me being 10 minutes early. After dealing with this store I've decided to updrafts to an android this year- just to not have to deal with it again. read more

Beautiful store , fully equipped with everything you need , very spacious very clean , very modern, service is horrible, no one to help you , no one to answer a question you might have , nothing unless you have an appointment , employees are cold and distant , not for me . read more

COVID, we all know we must account this into the equation (BUT check reviews before COVID as well). Even with the new process for all, the issue here are their security guards, which are REPRESENTING the experience customers go through. Apple gave security guards a whistle and the guards think they are running security for Airforce 1, with lack of communicating the protocol to arriving Apple customers, HAVING an appointment, show up on time. I showed up 15 minutes before my appointment and a lady guard told me, "get out of the line and come back in 10 minutes", came back to do the line, now "is not the line, check in with the other security guard" go to the other security guard, who then said "go stand on the line" all while aggravating the experience for myself and about 15 other customers waiting. Apple sure put a tarnish on customer experience by putting captain Micky 1099 rent a cop to communicate their messy subjective protocol. Get it together people, is not like you are giving phones for free. EVEN BEFORE COVID this place was getting bad review. Where is the negative star reviews? This place should be given negative stars. read more

Apple Dadeland - Computers Near Me - Miami, Florida

Came in to purchase a couple of things I needed with my gift card. Wish The gift card was as big as my wants.... The day after Christmas is crazy but although it was like a sea of people, you could see the attendants in red. I was able to put my name down and within 9 mins was attended to. The young lady was super nice. She was a wealth of knowledge and helped me narrow down my choices to come to a decision. The process and check out was great. In and out in less than an hour!! read more

Apple Dadeland - Computers Near Me - Miami, Florida

Something that always amazes me when I come into an Apple store, is the amount of people lingering at any given time. My husband and I drove all the way to Miami because the Apple Watch he wanted to get was only in stock here. It was a Saturday and the store was full to the brim, but you also can see a ton of guys in red T-shirt who are the geniuses I guess you call them. It feels like there is equal part customers and sales associates, wow! As soon as we came in we were asked by a guy with a clipboard what we were looking for so he could direct us to the right person. Hubby told him he was interested on buying the Apple Watch series 4 and he directed him to wait behind some people so one of the guys there could help them. We must've waited 10 minutes before hubs started getting impatient. The people in front of us seemed to be having phone problems and it looked like it was going to take a while to get them solved. Meanwhile on another table I saw a sales lady helping people with watches and he told me to go to her. Sure enough not two minutes later she was helping us. The process was actually painless. Hubs looked at the Watch he wanted, decided whether he wanted the small or large band, told her he would take it, she asked for it through an earpiece, he paid for it, and we were all set. I was actually very relieved because I thought we were going to have to stand on a half hour line just to pay. I am a big Apple user, I am biased but whenever you can, when getting an Apple product try and go to an Apple store. you don't save any money getting them elsewhere. read more

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I've been stuck here almost THREE HOURS. I came to upgrade my daughters iPad, and I keep getting the "15 more minutes" from the employees. Wasted the day. Last Apple product I buy. read more

Los directores de Apple deberían revisar que pasa en esta tienda, los especialistas se creen superiores....y muchos de ellos no saben atender bien al cliente...mucha prepotencia. Y también deben revisar la supervision...lean bien ...muchas quejas de la atencion Algunas de las personas que ahí trabajan deberían estar en casa...están solo para bailar...hablar entre ellos y farándula....solo tienen que comprobarlo... read more

All the workers didn't want to help they just wanted to talk to the customers. When I finally got helped the worker started helping someone new. read more

My watch does not respond when they try to reset it. They could not find what was going on. They were very sorry I wasted my money.

If I could give zero I would! I normally do not come to this location but desperate my phone crashed & I need it for work. They flat out were rude & unhelpful. Came to Falls what a difference They are helping me out just need to wait a bit Falls rocks read more

Lots of items to play with here. I was checking out the newly released iPhone X and there were lots in display! The staff here were friendly. The place wasn't that insane for a Friday evening visit. read more

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Beautiful store, busy, buzzing with people and energy. I needed a product replacement. I am from out of town. I totally forgot to set an appointment. They took my info and put me in line for a repair. A few nice reps walked over and walked my daughter to a learning and art station and helped her setup with an iPad pro and a Pencil and she was drawing for the duration of the time I waited for my replacement. 10 minutes later I was called, got my cable replaced with virtually to issue. The rep at the genius bar stated: "I'm going to do you a solid. Let's replace the brick too, to be safe." I still don't know why our cable failed but this process was almost completely painless. Roughly $100 in replacement parts, no cost, no fuss, during a busy Saturday and all done with smiles and professionalism. You can't ask more from a retail team. Very well run Apple store. read more

Apple Dadeland - Computers Near Me - Miami, Florida

This is the line to pick up your phone I don't understand why they give u an appointment at 5 if they don't have the people to take care of you at the time you have your appointment. What a bad experience read more

Apple Dadeland - Computers Near Me - Miami, Florida

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Cheaper than rest of the repair shops. The Genius Bar were quick in response and the staff were very sociable during my visit.

Walked into the stored was greeted by a gentlemen, tall dark skin, didn't grab his name. Very nicely treated. I was told my airpod needs to be serviced by Genius Bar. Scheduled my appointment for 5:55pm. Was instructed to come 5 mins before, so I did. While waiting the Q pushed my back 20 mins. He advised to come back 30 mins, so I punctually arrived back. The same service rep told me the system canceled you, no email or anything was sent. Then I was told since he didnt "check me in" I had to be put back on the Q. Then as he did, he said I had to wait and there were approx 20 people on front. This was so unacceptable, due to the misguided information I should have been rushed up the Q. This was poorly handled. read more

We came to the store since we were having issues with my husband iPhone. Did the right thing came in made an appointment. Once we arrived for our appointment at 6:35pm they checked us in all good until 10 minutes later I go up & ask our we checked in.. young lady in the front told me yea your checked in & first in line.. ok I go back to the section & another 15 minutes pass so I go up again. Again I am told Your in line all good... ok 10 minutes later I go up again oh they tried looking for you..... I been in the same spot.. long story short just started taking care of us almost an hour later.. what a mess, unprofessional... a simple txt or call if you can't find me would have avoided this waste of time I have been experiencing.... read more

Buena atencio'n, rapidez y paciencia. Gracias FELIPE por tu buena atencio'n y amabilidad. read more

Located inside the Dadeland Mall and as always this store was full., but they manage to handle their customers pretty good. They have a goooood group of employees and they are all with a nice attitude. I went just to ask some questions about the price and specifications of the new iPhone, and the guy gave me all the info I needed. Thank you! I hope I can get one soon...I'm dying to take amazing pictures with the new phone! read more

Shout out to Lex from Security who helped me get my phone back because the closing time is listed wrong online. The other security members were not very kind to me but he was wonderful! I would give it a 5 if it were just for him! But, as a whole, Apple has disappointed me. I had a great guy from the Genius Bar but as a whole, big impressed with Apple service over the phone and in-general. Also, the employees are being forced to wear masks and I'm not okay with that. I know that they are a private business but I feel like employees should get to decide. Just a thought. read more

Other reviewers have said staff at this store lie. Believe them. They lied to me too. The floor staff give different answers to the same question, depending on which person you ask. And even worse, each claims they have the "correct" answer. The leads are even worse. Arrogant, condescending, dismissive of the customer. Horrible customer service. Take your business to another store, or better, shop online. You will get better service, accurate answers and be treated with respect. Avoid this place at all costs. read more

My iPhone XR woke up this morning without any signal, I went to a sprint store to check what happened with the phone or the line they didn't want to do anything that it would cost them a chip. I which I found really frustrating. I took my iPhone XR to apple Dadeland mall and this amazing guy that works there called Alberto solved my problem fast and very efficient. This guy deserves 5 stars. He was attending 2 people at the same time giving complete full attention to both costumers and getting both problems solved! read more