From start to finish this place was fantastic. I was helped by Rigo. When I say I was helped by I…read moredon't just mean he's the person who punched my name into a system and call it a day.; I mean, he literally straight up, helped me from cradle to grave with what started off as a question about my options as an existing account holder and ended with me walking out with a new line and a new phone at next to nothing. There are all kinds of perks and benefits to existing plans that you don't really know about unless you ask, and because you don't know what you don't know, I highly advise. You come in and speak to a professional like Rigo. Located inside Dayland Mall, the store itself is conveniently located right next to the food court entrance so it's hard to miss. I was greater as soon as I came in and presented with a plethora of options. Didn't feel rushed. Didn't feel like I'm inconveniencing anyone. Even spoke to the manager Michael for a clarifying point on an existing incentive. This is a great location, filled with great people and I'm thankful for it

I stepped in about a month ago and talked to Kim. We had been going back and forth and she was…read morevery helpful in helping me with the transition of moving to T-Mobile. I really appreciated her patience in answering all my questions and concerns. I finally made the decision to move after a month long of going back and forth! With Kim's help this was a very smooth process! She really kept ve aware of different deals and helped me so much with the switching process! As a new T-Mobile customer I am very satisfied with Kim's customer service and friendly attitude! She was very attentive and helpful! I would recommend talking to Kim at this store!

Went in to discuss revising our service based on AARP discounts that are advertised. Service was…read moreterrible. Employee/Representative claimed it was false advertising and was rushing to be done apparently he was more concerned with getting lunch because he was "F--king hungry" (which he told another employee) than helping out. We left without getting any resolution.

Horrible customer service experience. I bought an iPhone 7plus 3 days ago and it has a problem…read moresince the start. I waited a long time in the store even though there was only one customer in front of me. Everyone has an attitude, especially Gabriel. He called my name when it was my turn, then didn't acknowledge me for several minutes. He acted as if I was bothering him by simply daring to come to the store. He asked me a question, left without explaining why, came back and still with an attitude told me I need to take my issue at Apple. This might be their policy, but things still have to be handled politely. Given their poor customer service, attitude and policies, I regret switching to At&t and wish I had stayed with Sprint. My service and phone were working fine. I switched to lower my monthly bill and now I'm stuck with a phone that doesn't work and rude people. After the above experience I went back to the car and checked their policy online. It says they must accept returns, so they have to honor it. They were trying to send me through the Apple loop to have my brand new defective phone repaired, instead of exchanging it like their policy says. That would have taken a long time with shipments and all, instead of just replacing a defective product. I'm so glad I read their own policy. I'm waiting again, I'll post how it goes. The second employee was nicer. The only way to avoid the restocking fee is to take it to Apple. ‍

This place is great. I came with a parent to shop for electronics and found what we were looking…read morefor fast quick and in a hurry. As soon as we walked in we were greeted by John g and Sandy. Turns out they're both from Telecom- so if you have questions go to them! We were helped with our interests by Sandy who knocked it out of the park with his customer service skills. Sandy helped us look up all kinds of info and stats to ensure my mom had exactly the speaker she needed versus something that would've been overkill. That kind of sincerity and care goes a long way so naturally we bought it. As a matter of fact, it was such a good experience we went with a different color speaker altogether. They had a different color at a different store but we kept it local. In terms of price point it was well below anything online including Amazon prime. We were then helped by Jose in the TV department, the one and only! to locate a TV that was in high demand, and ofcourse, exactly the brand and size TV that we were hoping for. In this case we walked away with the inky one in stock so it was a great success. All in all a great experience and a lot of consideration.

I would like to take a moment to recognize the excellent service I consistently receive from Nazir…read moreMalik at BrandsMart (Kendall Drive). From day one, Nazir has demonstrated a level of professionalism, dedication, and customer care that is hard to find nowadays. He is always willing to help with a great attitude, treating every customer with respect and kindness. What truly sets him apart is his willingness to go above and beyond expectations. On several occasions, he has made himself available even outside of his working hours, responding to calls or messages and ensuring that any situation is handled in the best possible way. Regardless of whether the inquiry falls within his department, he always finds a way to assist. He is, without a doubt, a true salesperson in every sense of the word--the kind that is rarely seen today. Nazir Malik is a great asset to BrandsMart. I highly recommend him 100%. Quiero tomar un momento para reconocer el excelente servicio que siempre recibo de Nazir Malik en BrandsMart (Kendall Drive). Desde el primer día, Nazir ha demostrado un nivel de profesionalismo, dedicación y atención al cliente que es difícil de encontrar hoy en día. Siempre está dispuesto a ayudar con la mejor actitud, tratando a cada cliente con respeto y amabilidad. Lo que realmente lo distingue es que va más allá de lo esperado: en varias ocasiones ha estado disponible incluso fuera de su horario laboral, respondiendo llamadas o mensajes y asegurándose de que cualquier situación se resuelva de la mejor manera. No importa si la consulta no es directamente de su departamento, él siempre busca la forma de ayudar. Es, sin duda, un verdadero vendedor en todo el sentido de la palabra, de los que ya casi no se ven. Nazir Malik es un gran activo para BrandsMart. Lo recomiendo 100%.

This Verizon inside Dadeland Mall is so awesome. John, the Store Manager and Jeoovany, the Wireless…read moreSpecialist were friendly, professional and overall just phenomenal with me and my fiancé. We were treated A++++. We upgraded our cell phones and the process was long but smooth and well worth the wait. It's better than going to the actual store because you received great customer service and that one-to-one attention. It was very personalized. I highly recommend you visit this location inside Dadeland Mall and make an appointment before arriving. These guys are the BEST of the BEST!!!

The team at Verizon Dadeland Mall was superb! It was mostly Luis who helped me with upgrading my…read morephone, taking the time to show me all of my options, waiting patiently for my new phone to update, and talking me through all necessary steps. The other team members also assisted with answering my questions and ensuring that my payment properly processed. Verizon's prices were also better than the Apple Store, and overall they were friendlier and more patient. Highly recommend!!!

Overview of Verizon's Complaint Trends Verizon's customer…read moreservice issues are well-documented across various platforms. High complaint volume -- Verizon Wireless is often listed among the top three most complained-about carriers each quarter. Customer dissatisfaction -- Reviews indicate that many customers experience long wait times and unexpected fees. Service quality issues -- Numerous complaints highlight poor service quality and billing discrepancies. BBB complaints -- Verizon has a significant number of complaints filed with the Better Business Bureau, reflecting ongoing customer issues. Trustpilot +2 verizon the company with most complaints Verizon consistently ranks among the top wireless carriers with the highest volume of customer complaints. Data shows that it frequently appears in the top three most complained-about companies in the industry, indicating significant customer dissatisfaction overall. expertbeacon.com And I have been a customer for 9 years and it's all true. They sick and their customer service people are 100% retarded. The most frustrating customer care to deal with and then some. Go to t mobile instead which is where I am going Saturday

This Verizon store is a breath of fresh air! We worked with Matt, who we now call the phone…read morewhisperer and a definite super hero. We had spent the past 3 days trying to resolve issues caused by a Verizon Franchise. Matt came to the rescue. He was able to have my son's old phone number moved to his new iphone, which he had purchased from the local Apple Store. He additionally resolved billing issues created two days earlier when my son had purchased a new iphone through a Verizon franchise and was given a defective device. Inappropriate charges were added to my son's bill when the phone was return to that dealer. When we left this Verizon Corporate Store, my son indicated that a weight had been lifted off his chest, and he was finally able to enjoy his new device. This store in now our go-to location!

This is the most unique concept I've ever experienced for an Apple Store. I was greeted by Manuela…read morewho worked expeditiously to get me lined up with a genius care, professional. She checked in with me periodically to let me know how things are moving along, and I really appreciated those updates. I was helped by Sir Alain, who had superb customer service from start to finish. In addition to being knowledgeable and patient, I genuinely felt like he was looking out for my best interest without trying to upsell me anything. With the precision of a surgeon he trouble shots issues with my phone, and I am exceedingly happy with the purchase that I made. I also had a chance to speak to the manager Steven. He took time to ensure everything went well, and we had a conversation that was personable and welcoming, but interesting Apple products and fitness tracking wearables. The kind of experience that keeps you coming back and expressing loyalty to a company because of the way you're treated: exceptionally well done folks

Stopped in here so I could buy a new MacBook Pro. Had checked online and the model I wanted was in…read morestock. This location wasn't the closest to my hotel but I figured parking would be easier at a mall vs downtown Miami. Decent sized store in a corner location. Closest parking was valet but there weren't any visible attendants. Got to the store, quite a few people in the store, no employees available as they were with other customers. Saw a sign to pick up orders. Figured that would be the fastest way given the lack of available employees, but the model I wanted was now sold out. so no new MacBook Pro for me.

Screen Protector experience…read more After buying an iPad i knew i had to protect it some how. so, first i bought a Zagg from Best Buy, had them install it, and to tell you the truth, it looked and felt horrible. Apple doesnt sell iPad screen protectors and they for sure do not install them. After being very frustrated i was walking around in Dadeland Mall when i saw Ghost-Armor; a kiosk cart near the Apple Store. They were installing screen and body protectors on Computers, Phones and iPads. I quickly asked "who are you"! The service was great! The employee told me a little about there product, how its different than these others you find, and it was cheaper than Best Buys Zagg and the installation was quick and perfect! it took no more than 15 min to install the iPad screen protector and it looks beautiful. I am very satisfied with the service and i cant thank them enough. So, this is me saying thanks.

Terrible store my experience as a customer in this location was terrible products are one star !…read moreThere manager here is a joke.

the greatest of all time. Answers phone, very knowledgeable, quick turnaround, fair pricing.read more

Been coming here for over seven years and have not had any issues. Multiple devices. Multiple…read morefixes. Great service open on the weekend. Can complain. Prices are better than most. Highly recommended.

I stopped by the store randomly on a Monday around 5 pm. I had a short wait then was helped by…read morefriendly staff. My daughters phone is a Samsung Galaxy 23 plus and stopped turning on. I left my phone with them overnight and received a text the next day telling me they were unable to fix the boot looping issue it has. I picked up the phone the next day without a charge. Although my device wasn't fixed I rated the store a 5 because of their sincerity. Since I was still under a 1 year warranty they suggested I go through Samsung for a manufacturers warranty. The parking is a little tricky since you have to pay for parking. But I'd go back knowing they're just not in it for a quick buck and they had the best intentions at heart. I'll be returning for a broken screen on a laptop soon.

If you need a game console repaired avoid this location. Phone number goes straight to voicemail,…read moremailbox full. Was told I'd get a diagnostic and price estimate call within 24 hours, but I was never called. No update nearly 48 hours. Just went to the location and picked up my console. They said they were busy and I understand that, but I'm not a fan of the lack of communication and availability. I took it to a different location and they had it fixed within 24 hours.