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Verizon

4.2 (5 reviews)
Open 10:00 am - 9:00 pm

Services - Verizon

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5 years ago

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Verizon

Verizon

(9 reviews)

This Verizon store is a breath of fresh air! We worked with Matt, who we now call the phone…read morewhisperer and a definite super hero. We had spent the past 3 days trying to resolve issues caused by a Verizon Franchise. Matt came to the rescue. He was able to have my son's old phone number moved to his new iphone, which he had purchased from the local Apple Store. He additionally resolved billing issues created two days earlier when my son had purchased a new iphone through a Verizon franchise and was given a defective device. Inappropriate charges were added to my son's bill when the phone was return to that dealer. When we left this Verizon Corporate Store, my son indicated that a weight had been lifted off his chest, and he was finally able to enjoy his new device. This store in now our go-to location!

Verizon Wireless devastated my family. On May 25, 2025, I was told by multiple Verizon agents that…read moremy account was in good standing and to disregard a disconnection warning I received. I was paid in full, on autopay, and had no missed payments. I believed them. On May 26, Verizon terminated all of my lines--without warning. That included the line of my 75-year-old father, a retired public school special education teacher, who had just ported his number over from Optimum six days prior. That number was tied to all of his doctors and medical contacts. He had just undergone knee replacement surgery. He now had no phone, no way to call 911, no way to reach me or any of our family. My parents are not tech-savvy. They don't have backup phones or spare money. My father has high blood pressure and diabetes. Verizon left him completely cut off. And when I tried to fix it? They refused to release our numbers. They refused to provide a transfer PIN. This directly violates FCC law (47 CFR § 52.35). One rep even told me I might be blocked from calling if I kept asking for help. I spent over 20 hours on the phone with Verizon. I visited stores. I messaged them on every platform. They told me they couldn't access my records, my chats, or help me. I had to open a brand-new plan with T-Mobile just so I could start calling for help again. My parents and I were forced to accept random new numbers. Our identities and medical links were severed. Verizon even sent me a $5,898.13 bill after they terminated my service. I was billed for phones and service they made unusable. This is not just customer service failure--it's elder abuse, deception, and total corporate negligence. I have documentation, screenshots, and evidence. I just want my parents to be safe and connected again. Verizon failed us in every way imaginable.

Breezeline

Breezeline

(214 reviews)

Wanted to update my review/ Breezeline has gone through some growing pains and it was not fun. We…read morediscontinued service and tried out Spectrum. I had spectrum for 3 months and it was down 60% of the time in a major metropolitan area. Seven service calls later with their equipment, I canceled service with Spectrum. Who wants to be constantly on the phone or waiting for technicians and having to go up the food chain for price adjustments because the internet was always down, usually when I wanted to watch something. Affordable internet options were scarce in my area. T mobile had a waiting list. AT&T was nickel and diming you. I thought I was going to be forced to use my phone data. By chance Breezeline was advertising an internet deal at a third of the price of Spectrum. I called them and reestablished service which has been flawless for the last 6 months. Seems that a year ago Breezeline took over too many companies and it was a mess. But now they have a new president who is focusing on seeing things from the customer's point of view. I was asked to be part of a focus group and I let them have it. All my past frustrations which seem to be no longer a problem except my latest one...an inability to change a typo on my name simply by logging onto my account. Even calling customer service six months ago they were unable to do it without me jumping through a ton of hoops. One person asked me pointed questions for 50 minutes and I felt heard as I told them that ideally, customer service should be US based during normal business hours. It is hard to understand someone with a heavy accent and I feel bad when I am constantly telling them I dont understand. So there is a vast improvement with Breezeline and they are working to make it better. Their employees are friendly and on time and they follow up. I like that the new President is focusing on me and my experiences. Now when they allow me to create my own user name, and easily change the information in my account I will give them 5 stars.

Worst service ever. They upgraded to a newer Tivo system…read morethat is horrible. Customer service doesn't do anything to help. Find a way to not use them for cable or internet service!

Verizon - mobilephones - Updated May 2026

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