Wanted to update my review/ Breezeline has gone through some growing pains and it was not fun. We discontinued service and tried out Spectrum. I had spectrum for 3 months and it was down 60% of the time in a major metropolitan area. Seven service calls later with their equipment, I canceled service with Spectrum. Who wants to be constantly on the phone or waiting for technicians and having to go up the food chain for price adjustments because the internet was always down, usually when I wanted to watch something. Affordable internet options were scarce in my area. T mobile had a waiting list. AT&T was nickel and diming you. I thought I was going to be forced to use my phone data. By chance Breezeline was advertising an internet deal at a third of the price of Spectrum. I called them and reestablished service which has been flawless for the last 6 months. Seems that a year ago Breezeline took over too many companies and it was a mess. But now they have a new president who is focusing on seeing things from the customer's point of view. I was asked to be part of a focus group and I let them have it. All my past frustrations which seem to be no longer a problem except my latest one...an inability to change a typo on my name simply by logging onto my account. Even calling customer service six months ago they were unable to do it without me jumping through a ton of hoops. One person asked me pointed questions for 50 minutes and I felt heard as I told them that ideally, customer service should be US based during normal business hours. It is hard to understand someone with a heavy accent and I feel bad when I am constantly telling them I dont understand. So there is a vast improvement with Breezeline and they are working to make it better. Their employees are friendly and on time and they follow up. I like that the new President is focusing on me and my experiences. Now when they allow me to create my own user name, and easily change the information in my account I will give them 5 stars. read more

i have just spent over an hour and a half on line with breezeline representatives to have my cable box and remote control replaced both of which are not working. i spoke to six different representatives , gotten six different responses to how to replace the equipment from having someone come to replace them (my first choice) to having them mailed to me to having me trouble shoot my current box to having two representatives cut me off or hang up on me - not sure which. i also had three representatives assure me that i would not be charged and three representatives insisting that they had to charge me. unfortunately they are paid directly by my hoa so i am stuck with them. when i asked for a manager i was put on hold for 20 minutes. . i finally hung up on them so now nothing has been resolved. worst customer service ever read more

You know that funny guy on Instagram "me nah do dis" where people do insane stuff and he's like "on a scale of 1 to 10 of me nah do dis dis is a minus 200". Ok, this is the minus a billion nah do business with this disaster of a company. The internet is absolute garbage and I am going to save my videos because no one is going to accuse me of slander. I have proof. After much suffering through years of poor service, the last six days were unacceptable. Called many times. No one believed me. Supposedly a technician came by and everything looked fine. Ha! Called to cancel and had to wait 2 hours and 8 minutes to do so. Better to use smoke signals. Do not even give them a try. I wouldn't take them for FREE!!! read more

They have the worst service! You can't reach a live person. Wait times are well over an hour at times. You get the run around when you call or try their Chat option. Tech support tells you it's sales, sales says it's tech support. We live in an apartment and our building contracts with Breezeline and would not use them if we had a choice!!!! read more

The WORST internet ever. Calling their customer line is pointless, literally hours on hold without resolution! An automated message that says random wait times, 50 mins, 1 min, 20 mins. Technicians are rude and have a power trip, unwilling to actually help the costumer. STAY AWAY I'd give zero or less stars if that was an option read more

I would rate less than 1 star- save yourself the trouble and get a more known internet provider. In two weeks, the internet went down and I need to push through AI chats to text chat with a rep for them to ask a million verifications despite their service chat being inside their own login??? made absolutely no sense- dont waste your time with them read more

Worst service ever. They upgraded to a newer Tivo system that is horrible. Customer service doesn't do anything to help. Find a way to not use them for cable or internet service! read more

If you want to subscribe or add service , they pick up in under 5 minutes , but of course , if you need to remove a service it's obvious they have no intention of answering your call. You can add service on their website but you cannot remove any. I have been trying to remove my cable channels and keep my internet for over a week. Today I have now been on hold for over an hour . I'm guessing they don't want to pay employees to service customers that are cancelling services, probably only one person working that department. UNACCEPTABLE! read more

WORST SERVICE EVER Customer service does not do anything to help. I want to cancel the service, and is imposible, nobody answer and nobody call me when I left my phone number and nobody call me. Expensive service and VERY VERY BAD CUSTOMER SERVICE. read more

Avoid Breezline at all costs -- especially if you own a business. This has been, without exaggeration, the WORST internet service experience of my life. They charged me nearly double compared to other providers, and after installation, the internet barely works. The speed is practically nonexistent, constant interruptions, and it's seriously affecting my business operations. Even worse, their service has caused issues with my electronic equipment. When I contacted customer support to fix THEIR problem, they had the audacity to ask me for an additional $85 just to send someone out. Completely unacceptable. Now that I want to cancel this nightmare of a service, they're demanding $2,500 to terminate the contract. This feels like a trap, not a service agreement. Unreliable connection, outrageous pricing, terrible customer service, and predatory contract terms. I strongly warn everyone -- DO NOT sign up with Breezline Business Internet. Save yourself time, money, and stress. Absolutely disgraceful. read more

Breezeline wireless cable boxes DO NOT WORK! I have cable service on some of the channels only some of the time - otherwise, there is no cable at all! No customer service! No one answers your call! Breezeline wireless is the worst cable service I have ever had! read more

I recently moved to Miami Beach 33139. I use Breezeline for Internet and Wifi. yesterda February 10th 2026 can't home at 3 to no service! Outage.. which that happens. I woke up this morning and the app took off outage.. but I couldn't get my service to work.. so I tried calling the service dept from 7:15a.m! Finally at 9 I got someone that transferred me.. eventually hung up on me.. restart.. finally by 10:30 I was told we still didn't have service... FRUSTRATING!! I can't home at 6:40 pm tonight 30 hours later.. still no service!! I am so Disturbed and disappointed!! Let's see how much longer it takes!!! read more

ABSOLUTE WORST COMPANY!!!! I am still getting charged and I returned my equipment over a month ago. Been on the phone and hold for 1 hour!!!! read more

Worst internet and customer service ever, scams and bunch of fraud, use to pay $30 for below ok internet service , and some how my bill jumped all the way up to $200 for absolutely no reason for NO INTERNET AT ALL FOR DAYS... THE WORST... And they hire one person to help 5 million people by doing nothing, I mean if you do get lucky to get someone to answer your calls or "chat" after waiting for days,! read more

Breezeline - Customer service "help " after waiting for days - Internet Service Providers Near Me - South Miami, Florida

Horrible customer service. I called to turn off my TV service. Regular customer service could not help me with that request- they referred me to another dedicated number for that. Called a couple of times- they have an option to reward call back - requested- no one ever called back. Decided to stay on hold- waited over 2 hours on the line - they dropped a call on me immediately after pick up. Such a frustrating experience!!! read more

Es una mierda de internet lo cortan sin aviso por 8 hs 7 hs y te cobran !!!ayer sabado lo cortaron a las 9 pm in sabado y hoy Domingo a las 6pm no se mirar tv por q ellos decide arreglar cosas ,esta mierda la corto mañana mismo read more

Spent 30 minutes trying to authorize replacement of a faulty remote for cable box. They spent 15 minutes trying to find my account. Amazing, been billing me monthly for years, and now they can't even find my account. Account number, email, phone numbers , and nothing works. Really? This is disgusting, and they won't replace the remote as they can't very my account. I guess they are worried going to steal the remote... read more

Worst organization in the world, and they do not even care. The internet has been down for the last 8 hours!! And they are showing no outage on their website, but the rude agent is saying there is an outage. Who is running this place????!! Monkeys?! read more

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Typical internet-provider monopoly in my neighborhood. Slow speeds and frequent outages while I pay an astonishingly high amount of money each month for what is supposed to be standard WiFi. What's more, the Breezeline website is a mess. My online payment profile randomly gets deactivated, which has led to late fees on a handful of occasions. The timing of these profile deactivations leads me to suspect it's maybe intentional on their part. If it's unintentional, it is comical that an *internet company* has such a dysfunctional website that can't offer the same quality-service/consistency that is standard among 99% of companies that do business online. South Florida Breezeline is not accredited by the Better Business Bureau, and if you go to their profile on the BBB website, the customer rating is a near-unanimous one-star with well over a thousand complaints registered. I 100% recommend avoiding this company at all costs. I would myself, but no other provider offers WiFi in my area. Paying my monthly internet bill feels like being extorted by a crime syndicate. I'd give Breezeline a zero-star rating here if I could. And if we lived in a functioning society, they would be harshly regulated or shutdown by a government agency. To me, they are crooks. read more

Breezeline - A screenshot of the top of the South Florida Breezeline profile on the Better Business Bureau website. - Internet Service Providers Near Me - South Miami, Florida

Horrible customer service. I talked to 2 of them. One could not understand english and the other was rude. They charged me for 2 months after my service was disconnected. When I called to ask for a refund for those months, they said they can't backdate. read more

I decided to take a chance and switch over to breezeline mainly because of the price. But after only the 3rd month they still cannot get my billing right!! I setup the auto pay option and they can't get it right. I have just about had it with this company and I am considering going back to my previous provider. Beware the price sounds good but customer service is the worst!! read more

If you would like to be robbed, have poor service and awful assistance sign for breezeline formal atlantic broadband, they held a territory for many years and used it to overcharge people now they are loosing it but have not refrained from poor service and tactics to continue with their formal practices, hear the name run away as if your life was on the line read more

WORST CUSTOMER SERVICE EVER!!! They leave you on hold for OVER AN HOUR - no joke & then the providers who answer are subbed out to China in a call service room - TERRIBLE! I for sure would NOT use Breezeline read more

Breezeline is the worst internet service ever. If you want to be robbed, have poor service and horrible customer service sign-in with Breezeline. After I cancelled my account they did not refund my money because they insisted that I did not returned all the devices. Which I did. They probably, when they came to install the service at my house, in their paper work they added a device that they never gave me. Just simply the worst service I ever experienced. I manage Apartment Buildings in North Beach, the first advice I give my tenants from my experience, is not to use them - If they want to avoid the stress that comes with joining Breezeline services. read more

Worst service !!! Send you a bill for a service I didn't request and they don't help me to solve the issue

Local 10 Miami was changed and channels not updated by breezeline. They never changed guide on tv to reflect channel 19 as local provider and 18 as ABC Miami. Support on phone not aware of Miami local changes. read more

Terrible terrible customer service Run Xfinity - Hotwire anyone except Breezeline - Customer service for internet outage 5 days !!! Don't fall for there promises as they only last till you sign there bulk contract read more

Absolute worst TV and Internet service I ever had in my life. Rates keep going up and up and service keeps going down and down. I typically get "No Video Service Available" on many TV channels late in the evening. Last week there was no TV or Internet service from Feb 19 thru late Feb 20. Technical support explained that they were in the process of "moving some wires from one location to another" which caused the outage. While I had the Technical Assistant on the phone, I asked her why the Installation Tech initially (2 years ago) would only give me 2 ancient, rusted, bent, dented, food stained cable boxes with a Cisco manufactured date code of June 2013. She said that's all they have. Calling the Customer Service / Billing line keeps you on hold for 20-30 minutes yet the robot tells you that your call will be answered in 53 seconds.....every 5 minutes. The call center is overseas....which the agent confirmed.... and there are many animals making noise in the background, dogs barking in the background, and kids yelling and crying in the background. Overseas agent was very "over the top" animated and condescending. Agent could not explain what the "Network Recovery Fee" is which is an obscure $18 charge with no reason or explanation of what it is. Agent said my current $68/month bill would be increasing anywhere from $168 to $268 more a month to cover the costs of Breezeline doing business which she read from a script. She said this was "Excellent, Excellent" (????) I asked her why all the animals, birds, dogs barking and making noise in the background, and kids crying and yelling in her office....she said she was in her kitchen. read more

Our building switched to breezeline and it had been lots of problems. I do not recommend this of your using apps like Netflix, Prime etc.

Just simply the worst service I ever experienced. On so many levels. I'm in the av business. If I'm going to help a client or ever gonna buy a house. My first question will be what is the cable or internet provider. So I can say heck no. Find someone else. read more

I have breeze line mobile for my phone and I've never had crappier service in my life. I don't know if they need more towers or more bandwidth or whatever, but my phone is constantly going out. I do not recommend their service at all until they catch up to speed with their towers. Just awful. I will say that the price is really good if you bundle it with your internet, but you have to be willing to not be able to use your phone like 40% of the time. Just really bad. Having said that, I haven't had many troubles with Wi-Fi. They just need to get their act together with mobile. Like don't offer it until you can provide actual coverage. Irresponsible. read more

This review is for their customer service. Our building comes with cable included and it used to be Atlantic. Trying to get a rep on the phone would literally take hours. I think I even screenshot my wait time and wrote a review. The two times that I've needed to call Breezeline I've gotten a rep immediately and they were all happy to handle my call. Can't say anything negative yet. But that's a huge plus in my book. read more

Worse service ever! Not sure why this is even offered, internet barely connects, reached out several time to let them know I had no connection instead of sending tech or finding a solution I was told they see my modem going in and out and the best thing they can recommend is me going to buy a cable and connect and see how works for me. Nothing else-- just let me with no connection not even offered tech, no sense of urgency. Do not recommend read more

We have problems with the internet every day. The appointment to fix the internet took a week and no one showed up that day. The worst service I've ever had in the US read more

Terrible cable and internet provider. Rates are high for no reason, customer service is a joke. They always have issues with connection. The only reason i have this service is because its the only one my building allows. Do yourself a favor and use any other cable and internet provider if you are able to. read more

I have no internet since Thursday 8/14/24 and the next appointment is Tuesday. There was an outage (one of many) in the area so more than a few of us are affected. The agent told me the technicians don't work on the weekends. Everybody has families and I can understand that but in an emergency and in the name of good customer service I believe that at least Breezeline should make exceptions in situations like this and send their techs to fix the problem (at least on Saturday). This situation is very disappointing, but it is what it is so we will have no Internet and will have to wait until they come on Tuesday next week. read more

The picture on both TV went dark on and off. I called Breezeline the first rep was probably working from home because I could hear her children in the background. I had to call back and this rep did some kind of testing remotely and determined I had old boxes and they needed to be updated and that a technician had to come and replace the boxes. I told her I work from 9 am to 7 pm and I get home at 8 pm. I stated that I can arrange to get off early on a Wednesday so the tech can come between 4:30-6:30. the rep confirmed Wednesday. The tech comes Tuesday while I am at work I had to call Breezeline 3 times each time an1 hour on the phone to correct their error so I was rescheduled for Sat 4:30 to 6:30. On Friday I received confirmation for Saturday appointment. On Saturday I received 3 confirmation calls to confirm my Saturday appointment. I get home at 3:45 pm and the last call 4:28 confirming the appointment. No one came or called. At 6:15 pm I called and was told my appointment was rescheduled no one call to tell me. I spent 2 hours with 3 reps trying to understand why my appointment was rescheduled no answer. Then I was told they knocked on my door, when I stated I have been here at home and no one knocked on my door. Then the rep said the tech called I told the rep NO ONE CALLED NO ONE KNOCKED ON MY DOOR., c asked for a manager another 30 minutes waiting on the phone. When the rep came back she stated she could schedule me on Tuesday again again again I told her I work Tuesday through Saturday 9 to 7 pm i can not lose any more unpaid time from work .. It has to be on a Monday, she then stated she would call me back. I eventually had to call again and when I got another rep he stated I was scheduled for Tuesday.. again again I had to go over with him my schedule to final get scheduled for a Monday a week away so that is 2 weeks with tv problems..terrible customer service, terrible service request, terrible quality of service you have to talk to someone in another country who I had a hard time understanding. If I didn't have to give any stars it would have been 0. Breezeline will have to do better read more

We had a contract for internet & cable. Breezeline wanted to change our cable so instead of telling us this, they turned off our internet & contacted us to say they needed to come out. We were not available to meet for a week, so no internet, including our gates. A tech came out and we found out what they really wanted was to just change ("upgrade") the cable we had originally contracted with them for. We advised them just to get put our internet service back. The tech disconnected our cable because we said we were not ready to upgrade, we needed to research our options and vendors. When we advised him that was not an option & to put it back, (as we have a contract and have made payments for the service) -he just left. DO NOT USE BREEZELINE! read more

You will constantly call them to reset your cable - and I mean almost daily! You pay for a service you can never just sit down and enjoy. I have no idea why our city uses this company. It must be nepotism or something. They are horrible! read more

Breezeline - The cable not working. - Internet Service Providers Near Me - South Miami, Florida

Terrible customer service! When Breezeline switched over the lines after aquiring WOW!, we lost internet, as did many of homes in our community. I spent around 4 hours calling customer support to get the problem fixed and got a different wrong answer every time I called. One of the reps got offended when I said we should get a month's credit for all the time we were without internet service and the hassle involved. When I responded to her outrage by asking how much of a credit she thought was fair, this rep went on and on about how unreasonable I was. Very unprofessional. Breezeline finally scheduled a technician to come out, but the appointment was a week and a half after the problem started. By that time, we had switched to Spectrum. When I called to have my credit card deleted from their system and to cancel service, Mark told me my final bill, $6.06, would come in the mail. When the final bill arrived it was -- no surprise -- for a different amount, $11.86. This is a clown car of a company! read more