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    Photo of susi z.
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    23 days ago

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    19 days ago

    Constant outages. You will regret. System is down weekly. All negative reviews are read are FULLY accurate. BEWARE!!!!

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    1 month ago

    Worse of the worse!!!!! Customer service , no one answers, hours on hold. Terrible!!!!! Service is not reliable, always down!!!!

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    8 months ago

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    8 months ago

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    6 months ago

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    1 year ago

    Too bad I can't give this company a negative five rating. Reception spotty especially at night.

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    1 year ago

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    1 year ago

    Internet service is frequently down. We had AT&T before and did not have this recurring problem.

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    8 months ago

    35 hours no service and all customer service say we are working on it. it's a weekend Fri pm and now Sunday 8am

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    11 months ago

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    James J.

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    10 months ago

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    2 years ago

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    1 year ago

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    2 years ago

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    James J.

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    2 years ago

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    2 years ago

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    3 years ago

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    James J.

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    2 years ago

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    2 years ago

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    2 years ago

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    James J.

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    4 years ago

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    James J.

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    4 years ago

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    4 years ago

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    4 years ago

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    3 years ago

    Cable is not working again , 4th time this week. NEVER HIRE THEM .. worst service I have ever seen it's a fucking shit show

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    3 years ago

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    5 years ago

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    5 years ago

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    James J.

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    4 years ago

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    3 years ago

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    5 years ago

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    James J.

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    3 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    James J.

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    3 years ago

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    7 years ago

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    James J.

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    3 years ago

    Please find a different cable company. None of their equipment works properly. Deserves no stars.

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    Page 1 of 5

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    Ask the Community - Opticaltel

    How to set favorite stations using remote?

    Hi Otis S. Could you please send us a private message to socialmediasupport@opticaltel.com with the name on the account and service address? Sincerely, OpticalTel

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    Review Highlights - Opticaltel

    Finally, I have to give customer support a vote of confidence for keeping things working.

    Mentioned in 2 reviews

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    Breezeline

    Breezeline

    (214 reviews)

    Wanted to update my review/ Breezeline has gone through some growing pains and it was not fun. We…read morediscontinued service and tried out Spectrum. I had spectrum for 3 months and it was down 60% of the time in a major metropolitan area. Seven service calls later with their equipment, I canceled service with Spectrum. Who wants to be constantly on the phone or waiting for technicians and having to go up the food chain for price adjustments because the internet was always down, usually when I wanted to watch something. Affordable internet options were scarce in my area. T mobile had a waiting list. AT&T was nickel and diming you. I thought I was going to be forced to use my phone data. By chance Breezeline was advertising an internet deal at a third of the price of Spectrum. I called them and reestablished service which has been flawless for the last 6 months. Seems that a year ago Breezeline took over too many companies and it was a mess. But now they have a new president who is focusing on seeing things from the customer's point of view. I was asked to be part of a focus group and I let them have it. All my past frustrations which seem to be no longer a problem except my latest one...an inability to change a typo on my name simply by logging onto my account. Even calling customer service six months ago they were unable to do it without me jumping through a ton of hoops. One person asked me pointed questions for 50 minutes and I felt heard as I told them that ideally, customer service should be US based during normal business hours. It is hard to understand someone with a heavy accent and I feel bad when I am constantly telling them I dont understand. So there is a vast improvement with Breezeline and they are working to make it better. Their employees are friendly and on time and they follow up. I like that the new President is focusing on me and my experiences. Now when they allow me to create my own user name, and easily change the information in my account I will give them 5 stars.

    Worst service ever. They upgraded to a newer Tivo system…read morethat is horrible. Customer service doesn't do anything to help. Find a way to not use them for cable or internet service!

    Xfinity

    Xfinity

    (31 reviews)

    Midtown

    I don't usually leave reviews, but this experience with Xfinity/Comcast has been beyond…read moreunacceptable. Out of nowhere, some random technician showed up at our property without any notice or appointment to do "some work." Not only did they leave a complete mess behind, but they also left a bunch of cables lying around -- a serious tripping and electrical hazard. To make it even worse, they left our patio gate wide open, and my dog escaped because of their negligence. Totally irresponsible and unprofessional. After this chaos, our internet -- which had been working perfectly fine -- suddenly stopped working. So not only did we not ask for any service, but their unannounced "work" actually created a new problem we didn't have to begin with. Naturally, we called the company expecting them to fix their own mistake. What a nightmare that turned out to be. Hours on the phone -- getting transferred from one department to another, over and over -- with nothing but meaningless apologies and zero actual help. After nearly five hours of being bounced around, they finally scheduled another technician to come and finish the half-done job... only for us to get a call later saying it needed to be rescheduled because the technician was late. Seriously? They cause the problem, leave a hazard, lose our connection, waste an entire day of our time, and then delay the "fix" again? What a disgrace of a company. If this is what they call customer service, it's beyond broken. Absolutely unacceptable, unprofessional, and completely disrespectful to their customers. If I could give them zero stars, I would. Comcast/Xfinity -- you should be ashamed of how you treat paying customers.

    After being jerked around passing ,me around to cancel service. Now waiting 30 minutes close…read moreaccount. Never ever deal with these thieves.

    Opticaltel - isps - Updated May 2026

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