ANOTHER DAY I WAKE UP AND I DONT HAVE INTERNET THE WHOLE DAY this is so bad I have to go to McDonald's to get wifi would not recommend go get other internet and I can't even change my provider our association garden estates only lets us have one terrible internet provider if we don't see a change we are gonna start a protest read more

It has been nothing but a nightmare since installation in my condo building. They made a terrible mistake switching from Comcast. This service is completely unreliable and it takes them a long time to address issues. read more

I posted this on Yelp on November 24 "Our HOA contracted for OpticalTel TV and Internet Service over 2 years ago. It took them 2 years to install the fiber optics. It has now been installed in several homes within the community. The internet service is excellent; however the TV Service is far from acceptable. The picture quality is good until around 7pm every day; but from 7pm to about 11pm the TV reception pixilates constantly, making it impossible to watch prime time TV. It happens on all TV channels in every installation. The company was made aware of this problem at least 3 weeks ago. They stated that they are addressing the problem. But we have seen no change in picture quality during those prime times. They state in their web page that they can fix any problem "quickly and without hassle". But in this case they seem to have dropped the ball." This is the follow-up The next morning (November 25) I received a call from an OpticalTel representative informing me that they were waiting for a part and that the problem would be fixed by the first week in December. It is now Dec 12th and the problem has not been solved. This is not an isolated problem affecting only our TV. Everyone in our development who has the new fiber optic system is experiencing the same problem. Nobody has told us what caused the problem, or specifically when it will truly be fixed. And it's sure frustrating to not be able to watch TV during prime time. read more

Service goes out constantly. Custom settings in cable box reset themselves every time there is an outage. When I call to report an outage the lines usually either rings busy or no one answers. Online requests have never been responded to. No control over my own network. Have to call customer service to set your password or even network name. Would not recommend. read more

This company provides a service that you never get from ATT or Comcast. I'm a Comcast customer as well ATT that's why I say they are good. There is a lot of talk but the majority of people don't know anything about technology. This company provides fiber to the home and they gave been do it for years unlike Comcast or ATT. Opticaltel is a smaller company and they provide customers with symmetrical internet service without bandwidth control. Meaning to those that have no clue if you pay for 500mb download you get 500 mb upload. Yes they don't provide service every where but the service other provide everywhere is terrible. Because of outdated technology. read more

Service is spotty and goes down at least a few times each day. Also, when turning on the tv, I often get a message asking if the cable box is on. I have to physically go unplug the box and then plug it back in. Then the cable takes about a minute to reload. That happens several times every single day. I've been a customer for six months and have experienced several outages lasting three+ days. In that time we've been without cable and internet. Even when the cable and internet are working, the system still stinks. The rewind button goes back only 59 seconds. When you rewind, the system automatically fast forwards once the show is over making you miss the ending. Recordings get wiped out too so don't count on watching something you've recorded. Additionally, sometimes shows you've recorded don't even record. Before moving to Florida, we had Comcast. Whenever there were outages, they were fixed in a reasonable time. Comcast is superior to Opticaltel in every way. If you're working from home or an online student, expect stress and frustration because you'll be pretty much screwed with this service. read more

Update! A Tech named Ron came out last night and changed out our boxes. He was polite, kind, respectful and knowledgeable. Thank you Ron! So sad it took three visits and two months of daily calling to gain an appropriate resolution. This company should not be in business! Their level of skill in their technicians is non existent. Their on the phone customer service employees are FAR SUPERIOR to their in person techs. I literally told the guy to get out of my home today. In response to the made up reply.....NOT the case the Tech was incompetent and attempted to intimidate me! I told him politely to leave and he continued his attempt at intimidation and I told him to get out of my home. I waited two weeks to have my appointment to have my Remotes properly programmed and that still has not happened. This company is dreadful ! read more

I would give this company a ZERO with a big fat goose egg if I could. Internet and TV are up and down, sometimes for ages. No one seems to be able to answer your questions when you call them. You're put on hold forever and a day. Our community bought into this most antiquated system on the planet. Fiberoptic cable??? Ha, what a joke. I smell a class action lawsuit because everyone that I speak with in this 55+ community is taking snapshots with their iphones every time they get error or disconnect messages. Take all of these many, many snapshots on a daily basis from hundreds of homes in here and what do you have? A lawsuit. Run like heck from this company. read more

This cable company by far doesn't even deserve a 1 Star and should be a ZERO star. It is the worst cable company I have ever had due to its pixelation, outages, unrecordable programs etc. They should fire everyone and start over because monkeys could do a better job. I am getting ready to move away from this area and no loss here. Watching these jokers put in a infrastructure was like watching the 3 stooges. It took years to install underground cable the could have been done in 2 months. I think Radio shack has better hardware than this . What a joke read more

This is the shittiest company ever! Only the shady condos sign with them! The cable / internet goes out constantly and their service sucks! It doesn't even take a windy day! They also ripped out all of Comcast's wiring so they won't even talk to you once they get your address! They suck and do not care at all that they suck! Update: so they fought to get yelp to remove this - again shady af!. So they just spent a year redoing our system and it is even worse! My "new" box is like "80's old! And over heats! They also took the Sirius radio stations away AND are charging more!!! I have lived in the delray racquet club for almost 20 years. And have been stuck with this for 10 years!!!! They are the worst! read more

Optically is the worst we have it in Midtown and the master association signed a 10 year lease with this horrible company and service is weekly failing, Even daily for years now. The corrupted master association !! Who signs leases for 10 years? read more

DONT BOTHER The absolute worst company, internet & cable & customer service reps who just repeat the same crap over & over. Nobody ever calls back & nobody cares. Every week I have to unplug my box & call to have it reset. this & more have been going on since the day they installed. If it wasn't included in my rent as part of the HOA, who thought this would be better then xfinity, I would never in my life choose this service. When the internet goes down, no cable. When the cable goes down, it means the internet has gone down. At least xfinity would offer you something for all the trouble you were going through. This company, absolutely nothing. They don't even offer a credit for the time the service is down. read more

As president of La Pinata Condominium Association an Adult Community of 264 units, I want to advise all that OpticalTel as not provided or delivered the Service they said they would. We have had 4 Major Service Outage of 20 hours and up in the last 2 months. We started our agreement only January 2020 and we are not happy. We did not know that they are using a third party Fiber Optic provider in the name of Crown Castle. They blame the service interruptions on them. We have other issues but this one is the worst. Only one warning , DO NOT GET INTO AN AGREEMENT WITH OPTICALTEL. read more

Don't chose opticatel, it is a terrible experience. TV interruptions very often! They leave the cables everywhere, it is a mess.They said "this isn't my work" I'm still waiting for my deposit after 7 months that we finished the contract. I called several times, every time another explanation but I didn't receive my money yet. No contrates Opticatel, es un desastre. Interrupciones frecuentes del TV. No te instalan bien los cables, los dejan atravesados donde quiera y te dicen que instalarlos bien no es su trabajo. Hace 7 meses que terminé el contrato y estoy esperando me devuelvan el depósito. He llamado muchas veces y siempre tienen una justificación diferente pero no recibo mi dinero. read more

!!!! Excellent great!!!! !!!! Had get service from the techs Very helpful and answered all my question read more

Worst setup for any cable system. Can't watch local Heat basketball because of their poor contract with Fox sports. Continues lack of Fox network. Sadly we are stuck with this company at on condo building. read more

My comunity signed up with this company some time ago, they have been to my home more times then I can count and they still cxann't find or solve the problem with TV. also they have been telling me for months that Dish Anyware is a intergration problem between them and Dish. I can't understad how it can take months to clear that up. I sure wish we had Verizon in my area. read more

Many people in my community are unhappy with this company. Eight years in and they still haven't fulfilled their promises. If you like to record your programs, this is not the company for you. It's very annoying to have to constantly call them because the recording doesn't work. They can sometimes restore it, but not if you were away on a long vacation....it's just gone. Their stock answer (for 8 years now) is 'our engineers are working on it'. read more

Absolutely the worst internet provider in existence. Stay away from these people. Internet always going down. Not even getting the 50mbps I pay for. I often get just 5 mbps. Not to mention they have terrible customer service. read more

Very poor internet service. Very unhelpful - wish my building had a different option. Do not use OpticalTel!

My community, Zellwood Station, is now in litigation with OpticalTel. I am one of approximately 200 homes in our 1100+ home community, that has been hooked up to OpticalTel's Fiber Optic TV and Internet. Installation was approximately 2 1/2 years after our contract was signed. During the past two years, we have received numerous promised installation dates and even more excuses why those dates weren't met. After finally being hooked up, I was very happy with the TV and Internet services. That lasted a few short weeks. Then video pixelating and audio distortion started every night between 7-11 pm. Recently the pixelating has started even earlier in the day. The internet has started slowing down and buffering is occurring more & more frequently. In late October, ZS stopped OpticalTel from hooking up anymore homes until this issue is resolved. Again, we have been met with them repeatedly promising dates that the issues will be resolved and at this moment, it is still horrible. Many residents have reconnected to a dish provider. I was originally receiving service under the old Opticaltel cable & internet system. Since the pixelating makes watching TV impossible between 7-11 pm, I, and many others, have had to depend on Streaming Services to watch Prime Time TV. This can be challenging at times due to the internet freezing and buffering. OpticalTel's response to the many ZS resident's negative Yelp reviews is that 1) they inherited old, degraded infrastructure and 2) Opticaltel has not, at this point, charged ZS for the new Fiber Optics that they have installed. As to #1, their contract called for them to install all new Fiber Optic infrastructure. The old, degraded Florida Cable infrastructure was not to be used for the new services we contracted for. As to #2, this is true. The contract with ZS requires they have x number homes hooked up and operating before Opticaltel can start charging ZS. Since new installations have been halted, it remains to be seen when the required number of installed/operating homes are met and ZS will start paying Opticaltel. They have several other excuses that don't hold water either. I hope this review gives another community some valuable information to ponder before making a multi-year commitment mistake like Zellwood Station and other communities have done. read more

I dont know how this company is in business. First, Nicky should not be in customer service. Second, how does a cable company not have boxes available and have no idea when they will get them in? read more

If I didn't know any better, I could have sworn that this ratchet, bootleg, boiler room cable service is run out of some college kids' basement. The only consistent thing about the service is that you can count on it being out on a weekly if not daily basis. Why the Black Bear HOA agreed for this hot mess of service I'll never know. And payment for services are tied into your HOA fees giving residents no options!!! read more

Too many cable service issues, especially with the DVR, and worse customer service. The last THREE techs assured me that they would call back and never did! No excuse for that and shameful lack of service and common courtesy! read more

Very unreliable ISP. Today our Internet went down again and their entire website and phone system went down so you can't even report an issue. read more

CROOKED AND INFURIATING COMPANY. This is the worst of the worst when it comes to technical support and cable/internet providers. I can't wait to finish my lease at this property and move. I pay a mandatory $100 cable/internet fee each month for this pathetic service. Tonight, I was on the phone with one of their supervisors. I went down the line of incredibly deceptive and unreasonable company policies. She said that she personally AGREED with me and couldn't do anything about it. Bottom line- if you move to a property connected with this third party, poorly run, highly deceptive company- RUN and look elsewhere. ***RESPONSE TO COMMENT*** You wouldn't find my information from my yelp account anyway because I don't include my full name on here. If you want to attempt to discredit my review from that angle, be my guest. I've been dealing with you guys for over three years now and would expect this generic, nonsensical response. While my comment above was harsh and emotional, the basic sentiment is very much genuine. Optical Communities is a seriously flawed company. I will continue to express to anyone I know considering to move into my property or wants to get involved with a community that uses your services--to consider heavily the constant headache and swindling technicians that come as a package deal with Optical Communities. read more

i wanted my cable restared for the season 10/21 no service. called for repair 10/24 service man came to repair out. he will sent in a repair ticket no service 10/24 10/25 10/26 10/27 10/28 10/29 10 /30 10/31 10/31 called to canceled after 10 days with no service. they will not refund my $$$ because i canceled??? what after 11 days with no service!!! bad company!!!!!!! read more

Zero stars if I could. My community suffers from the ineptitude of this company on every level. Recently we have suffered through weekly full service outages that go on for 30 to 40 hours each. We are told that lines have been cut by "construction accidents" which occur weekly each Wednesday afternoon. This has happened now 5 times yet no one in management bothers to provide Level I Customer Service and Technical Reps. information onhow these accidents can be repeated weekly. Who are causing these accidents. What is being done to prevent it happening again. Our community has 600 homes tied into our HOA fees for access into this incompetent company. DON'T MAKE THE SAME MISTAKE. Services not available during these outages include. Internet, Cable TV, and landline phone. read more

Finally cancelled my Opticatel internet today. After years of problems I'd had enough. Being on a fixed income I wasn't looking forward to the extra costs. I called to cancel my service today and as a last parting gift they told me they do not refund monies for services that you cancel. So when they screw you over and you decide to cancel, wait until your bill is due to save that $50. Feels good man! read more

By far, the worst cable company out there. We're locked into a contract through our HOA and have been having issues for 4-5 weeks. We're aware of at least 3 other Central FL communities with the same issues, yet we cannot get an answer from OpticalTel, the HOA or our CAM on what the problem is or when it will be resolved. Phone calls resolve nothing, emails go unanswered yet we're stuck paying for service that doesn't work. If you're the decision maker for your HOA, avoid @OpticalTel at all costs!!! read more

We have had 4 outages in less than 24 hours. If your HOA proposes this company move..... They we 9 months behind in the installation and now there is a service loss approx 2 times a week. Stay away from OPTICALTEL read more

I have had to call in 2-6 times a month for the past year to have them try to fix issues. Same issues occur over and over. Can not play back recorded shows, audio missing,etc. My community has a contract with them so I am stuck with them. They should not be in business. read more

Horrible customer service,"nobody knows nothing " Never get an answer always pass the buck. read more

Wow, What a joke.....!!!!! Two cans Attached with a piece of string would out perform this system... )-: 1 Star is FAR TOO Generous !!!!!! )~: Cable, internet .... just PATHETIC....Customer Service.....What service....!!!!!! read more

RUN AWAY. WORST OVER ALL, WORST EVERYTHING PERIOD!! WORST service, WORST tv, worst cable serious off a lot of times. You have to buy a recorder and then have to pay a monthly fee for it. Never had to do that in TN never had to buy the dang box just a monthly fee, rediculious!!!! read more

This company was recently activated for internet/TV services for our whole condominium community and after months of trying to get it stable it was released and we signed up. What a mistake!!! It's only been two months and we had four significant outages. We already switched out internet service because we work from home and need reliable internet. I can't even remember an outage with our previous cable company let alone four in a few months and we're just starting out. Since the TV run's through optical internet, you'll have no TV as well. We thought we could deal with no TV but today since we are in another outage, have decided that we are switching the cable service as well. Do yourself a favor, do not sign up with this company. We thought that since we got a great bulk deal for internet/TV service through our community via Opticaltel we would save some money. Like they always say "You get what you pay for".... read more

Dissatisfied is an uderstatement. The first two weeks of service it was fine but then the pixelating started and now in the evening, EVERY EVENING, we cannot watch TV at all. No stations come in clear, picture and sound. It is horrible. If I could get another provider I would. Do not reccommend at all!! Minus 10 stars!!! read more

just curious. has anyone noticed that recently a certain channel at specific time is not working. Everything else is fine. After an hour it magically comes back. Are they censoring? read more

The services in Riverbridge Green Acres Florida is absolutely horrific. My moms phone doesn't work half of the time. I live in another state, and when I can't reach her I panic. She is 83 years old, and recently fell, she couldn't dial 911. She had a service man come out and told her nothing is wrong. I can not even get her on the phone, it doesn't ring on her end, she gets no dial tone, how can there be no problem? She was not told that she would be charged for the service, and never received a bill. When she returned from the hospital, her services was disconnected. She was not called, and no bill ever received. They told her that she had to pay 100 to be reconnected, including the services bill. How do you shut off the services of an 83 year old sick woman who needs the phone for emergencies. You should have notified her numerous times before doing something like this. You are extremely lucky that someone heard her screaming and helped her. You are a disgrace, and your company is the worst I have ever seen. Sorry James, my mom could not receive her messages, unfortunately her phone does not work, she never received your messages. She is 83 years old, and she was in the hospital, so the calls went unanswered. The email that you have is disconnected, why did you not send her mail? She has never been late on a payment, didn't you consider that she wasn't responding for a reason. Did you send her a bill? Please update the email to mine, pomey03@gmail.com, I am her POA. If her phone doesn't work, then either does her voice messages. Why did you not send her a bill? If she has paid on time for the last 3, 4 or 5 years, and neglected to pay this, did you not think something was wrong. She was in the hospital for 2 weeks. Why did you not send her a paper bill? And James, her phone does not work, she could not dial 911, even before being suspended. Look at the service calls to her home, hundreds, gee maybe she didn't get my messages, maybe something is wrong. Hundreds of calls for phone not working, that is why she could not call 911. read more

I have been fighting a 3 months journey with this company to have my $100 deposit fee back. Every time I call in they let us hanging for minutes and minutes and never get back with unswear for my problem. Shame on you opicaltel!!! Please do the right thing and this problem solve! read more