I had a very disappointing experience here. I brought my boyfriend's phone in for repair, and after…read moregetting it back, the phone was jailbroken without our consent. On top of that, the screen began shutting off constantly and the device was no longer functioning properly. We trusted this business to fix the issue, not create new ones. The lack of transparency and the additional problems caused us a lot of stress and inconvenience. I would not recommend this place. Please be cautious and make sure you fully understand what they are doing to your device before leaving it with them.

They fixed the back of my iPhone but it cracked the moment it fell. I went back they fixed it…read moreagain. I purchased an otterbox to protect my phone. My phone fell and the back is cracked again!! Cheap after market parts.

Joseph was very helpful ! He answered all of our questions and was very patient. Thank you.read more

Ramone was great! He made shopping for an appliance as painless as possible. Would recommend to…read moreanyone.

Margarita Nieto is a wonderful customer service provider. She is the definition of customer…read moreservice! She is polite, courteous, and has an upbeat personality. For someone who doesn't understand a thing about cellphones other than making calls and using my apps she made purchasing an upgrade rather painless. She did the transfer from one phone to the other a painless experience. I highly recommend asking for her when you need assistance.

I have been here a couple times over the years but stopped in twice in the course of a couple weeks…read moreapart. We were T-Mobile customers years ago and then switched to AT&T because of a promotion. T-Mobile was better quality so we were anticipating when our phones would be paid off. I went into T-Mobile by myself, just to inquire about prices, plans, and how to switch over. It is so unfortunate that most people who work in sales do not explain information clearly, lie, or omit information. I am a very stern customer because I have been through enough experiences to confirm all information provided. The first couple of times I visited here was for T-Mobile Tuesdays to pick up free items. Both times they claimed to not have any left but I went later in the afternoon and the store was completely empty. I assume either T-Mobile only sends like 10 items or the employees stole them all. But who knows. I stopped attempting after that. Again when I visited, it was later in the afternoon and the store was empty. I inquired about everything I needed to know and the staff were very helpful and provided the information I was seeking. That was a good start for me. Unfortunately, the only option I had was to pay off my phone to switch over, if I wanted to keep the older phone. I was really liking the newest model and decided to talk my husband into also getting a new phone. They had the BOGO deal but of course it is not as cut and dry as a supermarket BOGO deal lol. It still does not make sense to me but they provide credits or whatever each month. We looked at our options and decided to go for it. We still had some questions regarding pricing. We are from the era without all this technology so the amount of money these businesses want for products, is ridiculous and not necessary to us. I made the decision and off we went on a Friday night. The place was packed! There were only 3 or 4 employees working but they were all busy. The guy who was helping us, was also helping 2 other customers at the same time. It sucked because we were there for almost 2 hours but these phones take way longer to update and transfer than in the past. Plus, we picked out cases and our guy talked us into glass protectors for our screens. Even though screen was cracked on my husband's older phone, he was still able to trade it in. I traded mine in as well. We wanted to save as much money as possible. We were fortunate that everything worked out without any obstacles and did not need to return to the store.

I came here to upgrade to the Samsung Galaxy S26 Ultra. I did my research at home so I didn't have…read moreto ask too many questions while there. I arrived and my name was put on a list. I did go in on a Saturday and of course they were busy. That is OK. I just walked around to just browse even the Iphones. I had the pleasure of working with Chris. He is so nice and calm. I appreciate his attention to detail. He even told me to come back and being in my trade in when I am ready so I wouldn't have any issues with short codes being sent while I transfer things. It was a good idea. I love this store. It is an experience store so it is larger, newer and more modern compared to their traditional stores. I like T-Mobile overall. They tend to have great employees. This is worth a whole lot.

Went here today to pick up a phone I had ordered online and it was a really easy experience. It was…read morea bit busy when I got there and the four employees working were all helping other customers. One of the employees signed me in and I didn't wait more than 5 minutes before I was helped. Diego made sure I knew how to transfer my phone's information, gave me my phone and I was on my way. They have all the usual accessories you might need for your phone although the prices do run on the high side. For those of you that already have T-Mobile, there's a T-Mobile app called T Life and on Tuesdays they have T-Mobile Tuesday and they offer lots of free perks and free items so I definitely recommend signing up for it.

Took my iPhone 11 for a quick repair, Great price friendly environment will return for sure, small…read morelittle plaza with food around incase you gotta wait a few for the repairs to be done

They were quick and professional with fixing an iPhone 8 cracked screen. It literally looks like…read morenew and the price was good too.

Disappointed. The young lady although very polite did not speak English so handling the transaction…read morewas very difficult.

Davie AT&T on University Drive in Davie Florida is the ABSOLUTE ONLY AT&T store to go too. After…read morenumerous stores, and problems, I was gonna cancel AT&T and go back to old service. Until I went to this location and have met the customer service agent ALEXIE he has done everything for me. He fixed my prior problems he added now another line for me, he even walked me through setting up each new phone. I have 7! HE IS THE ONLY PERSON WHO TOOK THE TIME TO HELP ME, after multiple stores pretended to do anything (when in fact they made it worse) ALEXEI WAS THE ONLY ONE to fix and help me. I truly don't see why he isn't like the broward manger or whatever they call it for multiple stores bc he 100% should be. And I truly truly hope ATT REALIZES WHAT AN ASSET HE IS TO THEIR COMPANY! So if you do have ATT and need anything ask just for him. Trust me don't waste your time with anyone else.

Came in here looking for an unlocked phone for a very particular scenario with specific needs with…read morea relatively urgent need. The staff was very knowledgeable, kind and patient not just pushing the phone and plan sales but actually listening to our needs and catered to our concerns. They offered several solutions and options and went online for several needs. They had called customer service and called up colleagues for additional information. Both Hector and Sebastian are such professional gentlemen. I was impressed with the way Sebastian handled several customers at the same time, giving time and attention to each customers needs without having any one waiting for too long. Not your typical business pushing cell phone service dealership, they even offered a discount without prompting. They are genuine service providers and served with a smile, would definitely recommend if metro pcs or a quick phone fix is what you are looking for.

Bought a brand new Samsung defected out of the box.... Wouldn't exchange it had to wait for…read morereplacement.... This store sell defective phone don't bother with this store.... This store never answer phone calls or return message. Metropcs needs to close this store.

I don't have any complaints. Pro tip- get there before they open. I thought I would be the first in…read moreline, but I was the 10th person in line. Another pro tip is that they take appointments. I didn't have one, but it took about 10 minutes as they called my name.

This is a complaint against Xfinity customer service I lost…read moreconnection on Friday because they were doing some repairs in area. I was told they would send a signal to refresh my system and they would contact me to make sure everything' was ok. Well that never Happened, unable to speak with anyone system keeps telling me they will send me a message when finished to see if everything is ok, well none of that has happened and I have been without cable now over 30 hrs. I can't make an appointment because the idiots have my phone no. Listed incorrectly. What a bunch of IDIOTS, now I have to wast my time to go to office just to get someone to come to my home for repairs. Xfinity is the WORST cable company in Miami, do not use them, not professional, they will change your account with out your permission. They are just all around BAD!!