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    Hello Cellular

    3.0 (2 reviews)
    ModerateMobile Phones
    Closed 9:00 am - 8:00 pm

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    Oscar A.

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    8 years ago

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    Verizon

    Verizon

    1.0(2 reviews)
    4.3 mi

    This place is horrible and the people that work there are not properly informing customers. I…read morepurchased an iPad today and came back to return same day because it doesn't work for my needs. It's a $50 restock fee & the $29 I paid earlier is not refundable. So to return the iPad is $80. The manager looked me dead in the eye and said there's nothing I can do. I wouldn't have purchased this item had I known. Properly inform customers of the cost of returns before letting them purchase.

    Verizon may be ok, but avoid this store at all costs. The people who work there lack humanity…read more I had an amazing experience with a representative named Jade through the Verizon customer service line. I was contemplating going with a new service after 3 years with Verizon and learning that the promotion that was being offered throigh Best Buy (where I also experience extraordinary customer sevice - thanks to lead Brandon) would be gutted by the requirement to upgrade the account at $50 per month. Jade was able to earn my continued business with her great service and after accommodating my requests. She checked and confirmed the West Pines Verizon store had the phones I ordered in stock and also confirmed the store was opened until 8, which was also what was painted on the door when I arrived at 7:05. I needed the phones immediately because my sons were catching a 6 am flight and didn't have reliably working phones. When I arrived at the store, there were 7 people inside, 3 or 4 of them employees of the store. The doors were locked. The woman who later said she was a manager shook her head and indicated the door was closed. I begged her to please come to the door to speak with me which she did only after it was apparent I was going to keep standing at the door. I explained to her I had already purchased the phones online and just needed to pick them up. I had even received a text message that my order was ready for pick up so it seemed a really simple matter to accommodate the pick up.i explained I had to put my sons on a plane at 6 and they were leaving for a week and really needed working phones. She just kept refusing and I was nearly in tears as I begged her to please just let me pick up the phones. She claimed she couldn't open the door once she locked it but this was illogical since the 7 people inside would have to leave. I asked if there was any other person I could call to get help or any other store. She said she was talking to her manager and he said no and she walked away saying no repeatedly and ignoring my pleas for any help at all. I stood by the door as I reached out to customer service and tried ro reach the helpful folks I had spoken to before. Turns out the advertsienent that help is always open is not true. The lines were all closed. I continued to gesture and ask for help. Each of the employees looked away even though they weer just standing around chatting to each other. I stood there for over 20 minutes as I tried using thechat function and calling Verizon to see if i could cancel the order and create another pick up - sonething the employees of that store could have at least helped me with through the door. Indeed, any one of the employees who were unoccupied and standing around while the "manager" was still selling products to custoners undoubtedly could have very easily gotten the phones that were ready for pick up according to there own system and text to me. I begged any of them to come to the door to at lleast help me figure out if any other store was still open and had the devices and could help me. They just shook their heads and ignored me. I said I understood they could not get the phones but asked if they could at least just give me direction because I could not fathom putting my children on a plane alone without working phones. They were unmoved and callous in their response. I get there may be good reasons for policies but to turn away with such coldness such a simple request when there is clear capacity to meet it, is just inhuman. I will never aim to get used to the days when policies and profits trump treating people with basic kindness, dignity and respect. The manager who said no was not simply doing his job, he was making a conscious choice to ignore the needs of the community members that sustain our local businesses. If they can't be human, which demands flexibility, I pray they lose every bit of the profits they prioritize.

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    Verizon
    Verizon
    Verizon

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    T-Mobile Experience Store

    T-Mobile Experience Store

    3.1(13 reviews)
    1.2 mi
    Virtual estimates
    Shipping

    I came here to upgrade to the Samsung Galaxy S26 Ultra. I did my research at home so I didn't have…read moreto ask too many questions while there. I arrived and my name was put on a list. I did go in on a Saturday and of course they were busy. That is OK. I just walked around to just browse even the Iphones. I had the pleasure of working with Chris. He is so nice and calm. I appreciate his attention to detail. He even told me to come back and being in my trade in when I am ready so I wouldn't have any issues with short codes being sent while I transfer things. It was a good idea. I love this store. It is an experience store so it is larger, newer and more modern compared to their traditional stores. I like T-Mobile overall. They tend to have great employees. This is worth a whole lot.

    Went here today to pick up a phone I had ordered online and it was a really easy experience. It was…read morea bit busy when I got there and the four employees working were all helping other customers. One of the employees signed me in and I didn't wait more than 5 minutes before I was helped. Diego made sure I knew how to transfer my phone's information, gave me my phone and I was on my way. They have all the usual accessories you might need for your phone although the prices do run on the high side. For those of you that already have T-Mobile, there's a T-Mobile app called T Life and on Tuesdays they have T-Mobile Tuesday and they offer lots of free perks and free items so I definitely recommend signing up for it.

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    T-Mobile Experience Store
    T-Mobile Experience Store
    T-Mobile Experience Store

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    Apple - Ahhhhh, the aesthetics of Apple stores make me GIDDY!!!

    Apple

    4.6(12 reviews)
    15.8 miDowntown

    Beautiful Apple store located in Miami Worldcenter next to Lucky Strike and Lululemon…read more Stopped in here to look for a USB-A to USB-C adapter. I purchased an adapter from Apple recently with online order and it was the wrong one. Apple does not make the USB-A to USB-C adapter but the Apple associate who helped me informed me that Beats is closest thing to Apple product since Apple bought Beats. Cost was $18.99 so not bad. The Mophie option was $19.99. Noted. I decided to wait on this purchase to see if I really needed it. This is more for all the new plugs changing over to USB-C but I still want to use anything I have that still caters to USB-A. Confusing right? Ha. All in all, Apple customer service is usually always top notch and the stores are minimalistic. Clean and modern. Aesthetically pleasing. Great location!

    The Apple Watch I had for a little over three years breathed its last this past Saturday evening…read more Apparently I missed a step when trying to login a swimming workout and it did not go fully water resistant. It started turning off, locking, and just switching to the Apple icon. I first stopped by the T-Mobile store in Wynwood and they were out of watches with the wrist strap that I wanted. To their credit the T-Mobile employee referred me to go to this Apple Store. I explained the situation first to Sebastian, the sales manager on the floor. He tested and was able to generate at least a partial credit for my old watch. He then talked me through the configuration and selection process for a new watch through their in-store iPad. He also explained that I could've swapped out my wrist band into the new watch. (I have one of the sports ones instead of the default when it comes with the iPhone.) After completing my order & payment, he asked that Denise help me with the actual configuration & setup for my watch. She had me sit at one of the open table / workbenches and charge my phone while the ioS software updated on my phone & watch. This did take almost over an hour, which was a hiccup to my Sunday schedule. However, I now have a new & functioning AppleWatch. The store itself is pretty clean and well lit, though watched by the tough looking security guys at various points along the store. The bathroom is accessible behind a service corridor.

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    Apple - Store interior

    Store interior

    Apple
    Apple

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    Hello Cellular - mobilephones - Updated May 2026

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