This is a review from Misael Jimenez to Carlos Martinez, really helpful guy, really nice to work with him twice already

Had an extraordinary experience at this Electronics and Appliance store. The staff were very welcoming and hospitable. I was greatly surprised by the great quality of products and value of their service. I was helped by a very nice gentleman named Santiago. He answered all my questions and provided an excellent customer service as well as Nancy who assisted me at the register. She encouraged me to visit the store again and look for the great quality TV and appliances. Highly recommended. Lots of parking available inside this plaza. read more

We purchased a stackable full size Samsung washer/ dryer matching set approximately 7 years ago with a warranty. The washer started making a loud noise on spin cycle and stopped working one week after our warranty expired. We purchased another matching Samsung washer, the same model, to replace that one with another 5 year warranty. After 2 years, the washer started making a loud noise on spin cycle again. We reported this to the warranty department at BrandsMart who sent someone out to look. We were approved for a replacement. At BrandsMart, Carlos R. and Robert K.helped us find another replacement washer since they no longer had the same model anymore. They helped us with matching the cost of the replacement credit and helped us set up another delivery and stack installation which was very nice considering that this was the third washer in 7 years that we purchased from BrandsMart. They also helped us with purchasing another warranty for the replacement washer. We will dispose of the old washer. Verna helped us at the register to pay for everything. Everyone was very friendly and helpful with honoring our warranty replacement and helping us work out all of the details. Thank you! read more

Letter to Brandsmart: On Sunday July 5th 2026, my fiancé and I decided to buy a TV after a lot of research on the brand and type of TV we wanted. We decided on the LG OLED G4. We shopped online for the best 4th of July sales. We found what we wanted for the best price ( $1,299 ) at Brandsmart. Since the store nearest our home (Sawgrass mall, FL) did not have it in stock, we drove over 30 minutes to the Dania Beach location since they had it in stock. We walked in and were greeted by a salesman who introduced himself as Tarik, a supervisor. He said he did not have the LG OLED G4 on display and had to check if it was in stock, but showed us the LG OLED G5 that was on sale for only $200 more. We knew this was an upgrade from the G4 so we decided to purchase it. He left then returned and said the box was ugly, I asked what does that mean. He said it's just the outside, I confirmed that the TV was brand new and he said yes and that they will test it in front of us. He added the 5 year warranty, the 90 day tech support and threw in a surge protector all for free. We didn't ask for it but thought that was good customer service for an ugly box. The total was $30 higher than expected, after going back and forth, I realized we were being taxed on the "free" surge protector so we declined that. I was charged $1,641.57 total as we had to buy a stand for the TV. He gave us the receipt and said to go outside around the side to pick it up. We noticed how they opened the brand new box with factory straps and tested the TV for the customers in front of us. It took them a while to come with our TV and the box was open and no factory straps. The warehouse employees even looked surprised. They lifted the box to reveal a TV that the plastic was partially removed from the screen and put back on. We said this is not a new TV. The warehouse employee agreed and didn't understand why we weren't getting the other one he saw back there that was new. We refused the TV saying that this is a returned item. Tarik came out saying that he didn't know it was an open box, returned item, and that's the only one they had. He tried to send us to the main warehouse which happens to be closed on Sunday to pick it up or to have it delivered. We explained that wasn't an option. The whole reason we drove this far was to take it home. Then he sent his supervisor Jorge, who tried his best to find a solution. He checked all stores but no one had it, at this point we were willing to drive to anther store although it wasn't right of Brandsmart to put us through that. He took us back into the store and after a lot of back and forth and looking at other TVs, we spoke to the general manager Owais Qureshi who didn't have much to offer in terms of compensation for what we've been through. We decided in the end to purchase a Sony Bravia OLED XR8B at the advertised price of $998 since they could not offer anything acceptable on an upgraded TV ( it had the wrong price on the sign, they said that they will honor it but charged us $999.88, so we didn't even get the advertised price). The compensation we got was the 5 year warranty but they could not refund the $15 for the 90 day tech support which we didn't even ask for or want, I don't understand why I was even charged since this was free to begin with. In my opinion, this was not enough for the time and inconvenience we went through. If Tarik was honest from the beginning, as he knew that he was selling us an open box item, that's why he was adding all the free items, we could've made a decision and saved ourselves over 3 hours and the hassle of the back and forth, charging the credit card then refunding the overpayment. In the end we're happy with the TV and appreciate Jorge's effort in trying to rectify our situation, but we're not very happy with how this was handled. We'll think twice before purchasing at Brandsmart in the future. read more

Devon helped us and was great. Worked thru delivery issues and took care of everything

I wish I could give -1. Salesman Carlos Ubilla (Dania store), didn't tell me the mattress came in a box small enough to put in a car. Instead I had to pay for delivery & wait 4 days to get it. read more

Maria was kind and very helpful with my check out and I found everything I ever needed and wanted.

The staff was helpful from the time we entered the store. The store is expansive and the customer service in each department we visited was superb. We ended our visit by checking out with Verna who was pleasant and friendly. Will definitely visit again. read more

Edgar was really helpful with my purchase, he was able to match the price of brand smart competitor Great Job read more

Sale Rep Mr. Clive was the best. He was very attentive and answered all my questions. Mr. Clive went over and beyond with researching and was very informative about the different tv companies. read more

BrandsMart USA - LG 55" inch television - Electronics Near Me - Dania Beach, Florida

Clove was great. Answered all of my questions and went obove and beyond. My only complaint is he could not verify "true" inventory at the warehouse Therefore I don't actually know if my TV is going to he there until Monday. read more

Great experience at BrandsMart in Dania Beach. This place is massive. Jorge greeted me upon entering the store and directed me to Ramone who was very helpful and made buying my refrigerator quick and easy. They were friendly, knowledgeable, and made sure I got the right fridge. Really appreciate their excellent customer service! read more

I worked with Gemma to help me select and purchase several appliances. She went above and beyond to be helpful and I took a lot of her time and she was very patient. I found all the employees who helped me to be friendly, professional and very helpful. Tarik who helped me in bedding and furniture was also pleasant as was Verna the cashier...such nice people. read more

I went to the Brandsmart in Dania Pointe on Saturday and it was a wonderful experience shopping there! I went to buy a cordless phone set (which was priced just right!) and I went to one of the associates named Lisa, I asked her for assistance in getting the price for the phones they had there, she was nice and very personable and she made my experience great! She's definitely on the job and taking care of the customers! read more

Had an amazing experience purchasing tvs for my new home, George and Clive were very helpful throughout the whole process, definitely recommend read more

BrandsMart USA - Electronics Near Me - Dania Beach, Florida

I had a really good time shopping at Brandsmart for presidents they sell. I purchased a washer and dryer set and a Samsung QLED from Tarikul Islam, he's a pretty cool guy and he knows what he's talking about the TV we purchased ended up being out of stock. He definitely gave us a hook up on a bigger TV will definitely go back. read more

I don't have time to screw around. Came in looking to purchase stove, microwave and disposal. Clive Wilburn did not waste my time. Presented me with 3 great options for each and allowed me to make my choices without pressure. Got in and out within an hour with a good price and quick installation. read more

Tarikul was very helpful and provides a 5stars customer service, I highly recommend him if you go to this location, he will help you with accurate information and good deals read more

Had a great experience recently at the Dania Beach, FL BrandsMart. Went in for a new washer and dryer and was assisted by Walnick Saint-Jean. He was extremely knowledgeable about the products, helped us understand the differences between brands we were considering and then ensured we had everything else covered (i.e., delivery, installation, parts, etc.). read more

Tim rocks found me the product I was looking for in the back room . Then Lisa worked her magic on another appliance and both were very personable. read more

Joseph was very helpful ! He answered all of our questions and was very patient. Thank you.

Thank you so much Tim from Brandsmart Dania beach! I was about to walk out of the store and head to Walmart for a lower price. You honored the online lower price, I walked out happy! I didn't even look for help you came up to me and offered your expertise and guided me through purchasing the best baking started set! read more

Nancy, who was our cashier, was so friendly and pleasant. You don't see that very often. Nice hire!!!

Great customer service! The general Manager Owais (Q) and salesman Jake where exceptional helpful, kind and very accommodating Very happy with my overall experience Will definitely shop again soon!!! read more

Great store and phenomenal service from Maxo who was patient, efficient, and informative!!! He is the reason we ultimately chose BrandsMart for our appliance purchases. Highly recommend! read more

My husband I a visited the store a few days ago because we had a concern about a charge for a cancelled purchase/delivery . Upon entering the store went to the customer service counter. The young man said we needed to speak with a manager. We walked over to the cashier and encountered cashier Edith who was the exceptionally welcoming and helpful. After listening to our concerns she assured us that the manager on duty, Remy would take care of the issue. She walk us over to Remy explained our concerns and assured us again that he would take care of it. Remy listened patiently again to our concerns, collected our documents and took care of us in a professional and efficient manner. We left the store extremely satisfied with the quality of service and outcome of our visit read more

Went to buy a TV for my kitchen and Clive in the Beach store was wonderful. get an antenna as well and was very kind and patient. Knew his stuff even though it was a sale he took time with me to explain everything. No heavy cell just someone you wanna buy something from again and again. read more

Amazing Costumer Service given by Jorge who directed me to Ramone who help me buy my New Samsung fridge. Which I am super duper excited to get! Thank You both! read more

I bought a few things and Nancy my cashier gave me tips on how to clean the electric skillet I bought and she did outstanding, great customer service loved it. read more

I called the Brandsmart consultation line (888-802-6641) when purchasing a dryer. I was connected to Keeyon Barr from the corporate office in Ft. Lauderdale. I was trying to add installation and haul away services to my delivery. He was extremely helpful, efficient and accommodating. He was able to get an earlier delivery date, made sure I had the proper accessories and gave me a discount!!! I highly recommend this employee, should you need help with a purchase. Thank you again Keeyon! read more

Lylian and Erik super nice and gave me free shipping and discount coming again for mattress -Leo

My cashiers and salespeople was great Nehemie, Tavis, Christian, Jaime they helped me with everything I needed and made my day wow what a great story read more

We needed a tv fast and Clive was super knowledgeable and gave us a range of options in our budget. We were able to find one and pick it up the same day. Super easy process thanks to Clive!! read more

I went into Brandsmart because my coffee machine stopped working and was able to walk out completely satisfied with my purchase. I was assisted by Lilly and the service was amazing. She shared different options and showed a variety of products to help me with my purchase. read more

Jaime helped me out hes very knowledgeable extremo smart and Nancy was so helpful with us at the cashiers an so nice an sweet

Unfortunately I'm not able to rate 1 star. I would if I could. The salespeople are only interested in their commissions and not the customer. I spent $429.99 plus $79.99 for Protectall protection plan which turned out to be a useless waste of money. My 9 month old television experienced a issue with the screen that I thought was covered through the the Protectall protection plan but was not because the salesperson never explained the actual coverage. Had I known I needed to purchase the upgrade screen protection I would have purchased it being the screen is very delicate and susceptible to damage. That was never explained to me at the time of purchase so now I have a 9 month old television that's going in the trash. You've been warned read more

BrandsMart USA - This is a picture of my 9 month old LG television that is going into the trash because it is not covered under Brandsmarts Protectall protec - Electronics Near Me - Dania Beach, Florida

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Levi and Jake were amazing! The customer service at this store is impeccable. I completely recommend coming here. They were patient. They helped me and they were super kind and caring. read more

Saidy Perez, is awesome her customer service is top-notch. She was knowledge on the phone and in person

I came to buy some kitchen appliances and Edith was very helpful and sweet. You need more employees like her.

5 Star Service from Managers Rob and Maxo at the Dania Brandsmart Store‼‼