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    AT&T Store

    2.8 (22 reviews)
    Open 10:00 am - 8:00 pm

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    James D.

    Store is inexplicably closed today even though Open sin is flashing and it says it is open until 6pm. There is not even a sign on the door about it.

    Felix O.

    I had problems with my former carrier; porting out my #, & porting into AT&T. I visited the store on several occasions attempting to resolve my situation, and was even helped by the district manager during one visit ( Miss T. Sanchez) she looked like she would be more comfortable in a club instead of a business environment; from the way she was dressed. I spent two weeks w/o a phone; so 4 hours on the phone with customer service, things were resolved and I could finally port my #. Ahhh! I called the local store here in Davie. I explained the entire situation to (Tahirzain, who's allegedly the Assistant Manager of that store). the store had only an hour before they closed; however, she wouldn't even discuss my account until she saw my ID, and insisted that I come into the store to present my ID. Before she would even discuss my account with me( despite having all my account information).Upon arriving @ the store, on Monday, November 9 at approximately 6:15 PM,I saw a young lady who jumped out of a seat and begin dusting. she finally turned around and acknowledged me; she was wearing no mask,no gloves, no protective equipment whatsoever, and was in my personal space. I politely asked her if she would stand back and put on a mask; she repugnantly refused. so I initiated my distance from her. When she asked me to produce my identification ... I refused! She told me to leave & called the police. Miss Tahirain could refuse my requests; however, I'm penalized when I refuse hers. she immediately locked the door after I walked out.i'm unsure what she told them ,however I was threatened with going to jail for trespassing if I didn't leave, or if I ever came to the store again. I had verbally given her my account information & began receiving messages saying that I was currently Signed out of my IMessage account. Please see attached. I immediately wrote the district manager a lengthy email explaining the whole problem. I didn't receive a response so I wrote another email.This Time she acknowledged she received my first email however she was very busy and would get back with me at her earliest convenience. Never did.Then, I began receiving various bills for services I never requested or condoned. $400. For a month of service & bills that were not truthful & accurate.I had my prepaid account set up for auto pay; and it seem like every other week they were pulling more money out of my account ( i.e., on 1/4/21, $174.60 ; on 1/14/21, $103.10... it was never ending). So,then decided to leave this company and go where my business was welcomed. I signed up with another company and immediately ported my number out. I called and advised customer service that their services were no longer required and I was with another company ;to cancel my services with them. AT&T's SIM card was no longer in my phone; however, I continue to receive various bills ,with various amounts ,declaring various services ;that were falsely rendered. They falsely show that data was used for several months; while I had a different carrier.They continued taking money out of my bank & my other bills were bouncing & costing me $35. Each creditor I had on auto pay. I had to finally call my bank & blacklist them from my account ... Then I was issued a new card. I'm still visibly shaken,when I think about this horrible experience and situation. Once, when I spoke with customer service; I asked how much power these people had as far as accessing and manipulating people's accounts... her long silence and eventually admitting The power and possibility of the events that were transpiring in my life ,was enough for me to cut the cord w/ this company. One last point,before I end and conclude this whole horrible experience. I began reading about government fees and fees that are not government related that are strictly AT&T's discretion. It's to my understanding that these discretionary fees are associated with past lawsuits , i.e., punitive damages and attorneys fees. There are many companies out there that buy huge amounts of data from these major companies ,and sell them to the public at a much lower rate. I can be very stubborn about who gets my money and business. I beg that anyone who reads this & has a heart, Will not do business with this company. I asserted everything in this review is truthful and accurate. The only evidence I currently have is bills from AT&T and statements from my bank. I have tried to be thorough and document dates and times as to the various people I've spoken with and what was discussed. Once again please learn from my experience and do not give this company your hard-earned money.

    Shawn M.

    I visited this store to look for a new phone for my grandmother. The salesmen quickly greeted me when I entered and walked me through the phone selection available to her. He was affable and knowledgeable. Although i left empty handed, It was a very enjoyable visit. It's a good store.

    Store front, clean and presentable

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    6 months ago

    Disappointed. The young lady although very polite did not speak English so handling the transaction was very difficult.

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    Ask the Community - AT&T Store

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    T-Mobile

    T-Mobile

    2.9(24 reviews)
    0.8 mi
    Virtual estimates
    Shipping

    Margarita Nieto is a wonderful customer service provider. She is the definition of customer…read moreservice! She is polite, courteous, and has an upbeat personality. For someone who doesn't understand a thing about cellphones other than making calls and using my apps she made purchasing an upgrade rather painless. She did the transfer from one phone to the other a painless experience. I highly recommend asking for her when you need assistance.

    I have been here a couple times over the years but stopped in twice in the course of a couple weeks…read moreapart. We were T-Mobile customers years ago and then switched to AT&T because of a promotion. T-Mobile was better quality so we were anticipating when our phones would be paid off. I went into T-Mobile by myself, just to inquire about prices, plans, and how to switch over. It is so unfortunate that most people who work in sales do not explain information clearly, lie, or omit information. I am a very stern customer because I have been through enough experiences to confirm all information provided. The first couple of times I visited here was for T-Mobile Tuesdays to pick up free items. Both times they claimed to not have any left but I went later in the afternoon and the store was completely empty. I assume either T-Mobile only sends like 10 items or the employees stole them all. But who knows. I stopped attempting after that. Again when I visited, it was later in the afternoon and the store was empty. I inquired about everything I needed to know and the staff were very helpful and provided the information I was seeking. That was a good start for me. Unfortunately, the only option I had was to pay off my phone to switch over, if I wanted to keep the older phone. I was really liking the newest model and decided to talk my husband into also getting a new phone. They had the BOGO deal but of course it is not as cut and dry as a supermarket BOGO deal lol. It still does not make sense to me but they provide credits or whatever each month. We looked at our options and decided to go for it. We still had some questions regarding pricing. We are from the era without all this technology so the amount of money these businesses want for products, is ridiculous and not necessary to us. I made the decision and off we went on a Friday night. The place was packed! There were only 3 or 4 employees working but they were all busy. The guy who was helping us, was also helping 2 other customers at the same time. It sucked because we were there for almost 2 hours but these phones take way longer to update and transfer than in the past. Plus, we picked out cases and our guy talked us into glass protectors for our screens. Even though screen was cracked on my husband's older phone, he was still able to trade it in. I traded mine in as well. We wanted to save as much money as possible. We were fortunate that everything worked out without any obstacles and did not need to return to the store.

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    AT&T Store - mobilephones - Updated May 2026

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